PROCORPSA

[redacted] [redacted] * [redacted] *** Date: January 20, Account: [redacted] Regarding Your Mortgage Loan Account Dear [redacted] : We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your mortgage accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matterWe received two (2) payments for your mortgage loan in December The payment we processed on December 1, 2016, covered the payment due for December The payment we processed on December 5, 2016, covered the payment due for January 2017, causing the account to be paid one (1) month aheadI confirmed that you do not utilize Fifth Third Bank’s automatic payment service, Auto BillPayerFifth Third Bank does not automatically initiate payments on your behalfIf you utilize automatic payments, it is through a non-Fifth Third Bank serviceYou contacted the Bank on December 7, 2016, to request the extra payment be returned back to youWhen an overpayment on a loan or mortgage is requested to be sent back, the Bank waits ten (10) business days before creating a check to ensure the payment is not returned for any reasonTen (10) business days from the date of the refund request was December 21, Unfortunately, we did not create the check until December 23, 2016, which was mailed to you the next business day on December 27, I am sorry for the distress that the delay in returning the check to you causedPlease be assured that I have forwarded this situation to the relevant Bank personnelWhile there was an additional two (2) business day delay in creating the refund check, the Bank did not cause the double paymentFor this reason, we are unwilling to provide you with financial compensation as requestedWe appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Shawna H.Office of the President Pc: Revdex.com

[redacted] [redacted] *** [redacted] *** Date: November 12, Account: [redacted] Regarding Your Credit Card Account Dear [redacted] : We received a copy of the complaint filed with the Revdex.com regarding your Fifth Third Bank credit card accountWe appreciate the time you have taken to share your thoughts and concerns regarding this matterOn August 18, 2015, our Disputes Department opened a case for your identity theft claimWe opened case # [redacted] and began our investigationDuring our research, we discovered that you had previously spoken to our Collection Department several times regarding this accountOur Collection Department agents contacted you at the phone number listed on the accountAccording to our notes, you did not inform the Collection Department agents that you did not open this credit card accountInstead, you made payment arrangements and even requested hardship assistanceDue to these reasons, your identity theft claim was denied by our Disputes DepartmentIf you would like to receive any additional information about your case, you may contact our Disputes Department at *** [redacted] , Monday through Friday, a.mEST until p.mESTPlease be aware that this credit card account was sold to the collection company, [redacted] on January 12, If you have any additional questions about your credit card account, or if you would like to spayment arrangements, you will need to contact [redacted] directly since we no longer own the accountYou may contact [redacted] by phone at ###-###-####, or by mail at: [redacted] , [redacted] ***It was certainly not our intention to cause you any hardship, and we sympathize with the difficulties you have experiencedYou were a valued customer and we look forward to servicing your financial needs in the futureIf I may be of any further assistance, please contact me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ESTSincerely, Lisa SOffice of the President Pc: Revdex.com

[redacted] *** [redacted] *** [redacted] *** [redacted] *** Date: February 13, Account: [redacted] Regarding the Repossession of Your Vehicle Dear [redacted] ***: Thank you for your call to the Bank regarding the repossession of the vehicle securing your Fifth Third Bank auto loanWe also received a copy of the complaint you submitted to the Revdex.comWe appreciate the time you have taken to express your concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for the difficulties you have encountered regarding this matterWe strive to provide exceptional service to our customers, and I am sorry that was not your experiencePlease be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionAfter receiving notice that the insurance policy on your [redacted] was cancelled on May 19, 2016, we sent a notice to you at the mailing address on file on June 6, 2016, requesting you to submit proof of full coverage vehicle insurance required under the terms of your loan noteWhen we did not receive the requested proof of insurance, we sent two (2) additional notices to the mailing address on file on June 27, 2016, and July 12, I have enclosed copies of those notices for your reviewWhen we still did not receive the requested proof of insurance, we added force-placed insurance costing $1,to your auto loan on July 27, The force-placed insurance added to your loan increased your monthly payment; however, you continued to pay the regular monthly payment of $This caused your loan to become past dueDue to the delinquency on your loan, our Collection Department made multiple attempts to contact you at the numbers on file to inform you of the delinquency and to make payment arrangementsHowever, you did not make any arrangements to bring your loan current, so on December 7, 2016, we referred your vehicle for repossession when your account was ninety-two (92) days past dueOn January 18, 2017, we repossessed the [redacted] That same day you contacted our Collection Department to make arrangements to redeem the vehicleOn January 20, 2017, you made a payment of $1,by check at a banking centerWe reviewed your calls to our Repossession Department and confirmed that you were told that the reinstatement amount needed to be paid in cashSince you did not pay the reinstatement amount in cash, our Repossession Department held the release of your vehicle to ensure that the check payment would not be returned unpaidAfter speaking with *** [redacted] on January 24, 2017, our Repossession Department submitted a release to our repossession agent so that you could redeem the vehicleIt was certainly not our intention to cause you any hardshipHowever, our research determined that the force-placed insurance was not added on your loan in error, and the vehicle was not repossessed in errorTherefore, we are unable to reimburse you for any costs associated with the repossessionI am sorry for any frustration this may cause youOn January 27, 2017, after receiving partial proof of insurance, we credited $1,to your loan leaving $still owed for the force-placed insuranceOur research determined that you were unable to provide proof of insurance from May 19, 2016, through July 30, If you have proof of insurance for this lapse period, you may mail it to the following address: Fifth Third Bank Office of the President Attn Elizabeth DKingsley Drive MD 1MOCOP Cincinnati OH You may also fax this documentation to my attention at ###-###-####Once we receive this documentation we will forward it to our Insurance Department for a possible full credit of the force-placed insuranceAs of February 9, 2017, the force-placed insurance of $has been paid in fullYour loan is due for your next payment of $on March 5, You may want to consider enrolling with our Auto BillPayer serviceAuto BillPayer will automatically transfer your full monthly payment amount from a non-Fifth Third Bank checking account to your loan by the due date each month at no additional chargeIf you are interested in enrolling with Auto BillPayer, please contact Auto BillPayer at ###-###-####, Monday through Friday, a.mto p.m., ETThank you for your patience while we conducted our researchYou are valued customers, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosures: Insurance notices

[redacted] [redacted] * [redacted] *** Date: September 14, Accounts: [redacted] [redacted] [redacted] Regarding Your Fifth Third Bank Accounts Dear [redacted] : We received a copy of the rebuttal you submitted to the Revdex.com regarding your Fifth Third Bank accountsWe appreciate the time you have taken to document your additional thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youHowever, we stand by the response conveyed to you in our previous letter dated August 5, Our position on this matter has not changedYou expressed additional concerns in your rebuttal that your overdraft protection did not workOur records show that your savings account ending in [redacted] was set up as overdraft protection for your checking account ending in ***Both accounts were opened on August 21, However, no funds were ever deposited into your savings account, and it was closed on October 6, No other account was set up as overdraft protection for your checking accountYou also expressed additional concerns that the disclosures for your Secured [redacted] ending in [redacted] were not provided to you at the time you submitted the applicationSpecifically, you mention disclosures regarding late paymentsThe disclosures enclosed with our previous response are provided to all applicants for a Secured [redacted] at the time the application is submittedIn regards to late payments, the Fifth Third Bank Card Agreement states the following: [redacted] You acknowledge that you specifically intended to grant us the security interest in all funds in the Secured Bank Account, that this security is an express condition for your Account and the funds in your Secured Bank Account must remain on deposit during the term of this Agreement If you do not pay your Account balance or we decide to close your Account for any reason, you authorize us to apply all of the funds in the Secured Bank Account to your outstanding Account balance(page 2, section 3) **Your payment is due on or before the Payment Due Date shown on your Account StatementYou must pay at least the Minimum Amount Due show on your Account Statement on a monthly basis[.] (page 2, section 8) [redacted] If we do not receive the Minimum Amount Due by the Payment Due Date, there is a late payment fee of $Any subsequent late fees will be $until you make your required Minimum Amount Due by the Payment Due Date for six consecutive Billing Cycles(page 3, section 14) [redacted] You agree that, subject to Applicable Law, if your Account is in default under this Agreement, you will accept calls from us at your home and your place of business regarding collection of your AccountYou understand and agree that the calls to your home may be automatically dialed and a recorded message may be playedYou agree such calls will not be considered “unsolicited” calls or telemarketing calls for purposes of state or federal law(page 5, section 23) I have enclosed another copy of the Fifth Third Bank Card Agreement for your convenienceThank you for your patience while we conducted our additional researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosure: Fifth Third Bank Card Agreement

[redacted] [redacted] *** [redacted] *** Date: January 7, Application: [redacted] Regarding Your Recent Mortgage Loan Application Dear [redacted] : We received a copy of the letter you sent to the Revdex.com regarding your mortgage loan applicationWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionWhile we regret the negative experience you have had with Fifth Third Bank’s Mortgage Department, we do not have any additional information regarding this matterI have enclosed a copy of the previous letter that I sent on December 15, Please be aware that the Revdex.com closes an active case once the response to your concerns is sentIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Adam POffice of the President PC: Revdex.com Enclosure: Previous Response Letter dated December 15,

[redacted] [redacted] [redacted] *** Date: April 4, Account: [redacted] Regarding Your Checking Account Dear [redacted] : We received a copy of the complaint you filed with the Revdex.com regarding your checking accountWe appreciate the time you have taken to document your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionWe have completed a review of your account ending in ***Our records indicate that your credit card ending in is linked to your checking account as Overdraft ProtectionAs you stated in your complaint, when there are insufficient funds in your checking account to cover the posted debit(s), Overdraft Protection will automatically transfer funds from your credit card to your checking accountThis transfer occurs at the end of the Business Day and each transfer is assessed a fee of $12.00, rather than each item incurring an overdraft fee of $I have enclosed your Overdraft Notice dated February 26, 2018, which details the most recent Overdraft Protection transfer, for your reviewPlease note that an Overdraft Protection transfer will only occur if there are sufficient funds in the Overdraft Protection portion of your credit card accountI have enclosed our Deposit Account Rules and Regulations, which explain on page sixteen (16) that sufficient funds available for Overdraft Protection transfers on a credit card is determined by the available credit limit and the available cash advance limitYour credit limit, available credit, cash limit, and available cash amounts are listed on each statement for your credit card ending in I have enclosed your statement dated February 24, 2018, which explains that your credit limit is $3,500.00, your cash limit is $1,750.00, and your available cash limit was $I have also enclosed your statement dated March 24, 2018, which explains your available cash amount was $In addition, please find enclosed your Overdraft Notice dated February 28, 2018, which explains that although you have Overdraft Protection, there are insufficient funds in the account and therefore a transfer did not occurWe have also reviewed your concerns regarding same day notifications when an overdraft occursAccount alerts, including available balance alerts, transaction alerts, and low balance alerts, are available through 53.com and can be sent via email or text messageYou may enroll or edit your alerts on 53.com under Alerts, then Manage AlertsPlease note that while transactions such debit card purchases are deducted from your available balance at the time of the purchase, debits such as online bill payments or checks are collected at the end of the Business Day and post during overnight processingAs a result, we are unable to provide an updated account balance until the following dayYou may also want to consider using a transaction register to help keep track of the items that are going in and out of your accountMany customers find this beneficial because it helps to avoid overdrawing your accountFor your convenience, I have enclosed a transaction register, but please know that transaction registers are free at any Fifth Third Bank locationThere are also several Mobile Apps available in the [redacted] Store and [redacted] that can help you track the items in your checking account if that would be more convenient to youLastly, we have reviewed your request to reverse the overdraft fees that have been assessed to your account ending in [redacted] since February 26, Our review determined that overdraft fees totaling $were reversed on October 20, 2017, and additional fees totaling $were reversed on March 21, 2018, in the interest of customer serviceAs we have been unable to locate any errors with the fees that have been assessed since February 26, 2018, we are not willing to waive additional fees at this timeWe regret any difficulty this may have caused youAs of March 30, 2018, your account is negative and overdrawn in the amount of ($990.17)The account has been overdrawn since March 15, Please be advised that if the account remains at a negative balance for more than fifty-five (55) days, we may close the accountIn addition, the overdrawn account may be reported to [redacted] , a consumer reporting agency for deposit accounts and the account may be referred to a third party for collection effortsThank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Jennifer M.Office of the President Pc: Revdex.com Enclosures: Deposit Account Rules and Regulations, Overdraft Notices, Statements, Transaction Register

This is beyond frustrating On 2/5/the first of two charges were made to my Fifth third account in the amounts of $and $for skin care products.On 2/11/I received a package from " [redacted] " in [redacted] **, sent regular U S Postal service - not expedited service of any kind (note: I have the original packaging) On 2/22/additional charges were made in the amount of $and $ I called the numbers provided by [redacted] and [redacted] *** (###-###-#### and ###-###-####) I spoke to the same person for both phone calls We discussed the charges and I informed their customer service representative that I did not have the product for days! She then said she would cancel the accounts and send me confirmation by email ( A copy is attached.) When I read that any ONGOING and future charges were cancelled as "per my request" I was satisfied that the matter was settled As well Fifth Third Bank had reversed the charges on my accountmonths later on May 19, Fifth Third charged my account I was in [redacted] at the time for my daughters wedding Upon returning home I called Fifth Third on 5/23/ they told methat they had recived documentation from the merchants that I had not cancelled At that time I faxed the cancellation to them I didn't hear anything further from them and called on 7/25/and spoke with Kate in their Disputes resolution department She told me that the case had been closed and a letter was sent I asked for a copy to be emailed She could not email it and said she would send a copy I did not get it.At this point, I feel the merchant was not truthful as they did not allow a day trial I feel I did cancel prior to the days (I had the product on the 11th and cancelled on the 22nd) Unfortunately the web site has been shut down and I cannot confirm the terms and conditions of their offer Additionally, I have not received a copy of the letter from Fifth Third dated August 4th and do not have a copy of the response they received from the merchant.I have complied with the offer and cancelled before the days I don't think Fifth Third Bank has considered this information and their decision was made without it.That's all I can say Hopefully, the bank will take another look at this case and reverse the charges to my account.Respectfully, [redacted] ***

Fifth Third Bank and MsElizabeth D [redacted] responded to my complant(s) with their bank despite refusing to provide me with a reason why she would not provide me with a credit to my account as it relates to my dispute with [redacted] motelI stated to her that this dispute does fall under the banks purview where I should be provided with a credit as stated to me by my banks manager MsJaime B [redacted] who also cannot understand why a credit has not been provided to my accountI informed MsD [redacted] that I have also filed a complaint with the Revdex.com against the [redacted] motel which they did not respond to and was closed in my favor as well as stating to her that I will file a complaint against Fifth Third Bank and MsD [redacted] with the [redacted] as the reason for the banks failure to provide me with a credit to my account is because of my complaint against their bank as they are unable to provide me with a legitimate reason as to why ancredit has not been issued to my account other than MsD [redacted] stating to me that 'in no way will a credit be issued to my account', as it relates to the fraudulaent transaction which has occurred between myself and [redacted] ***, [redacted]

[redacted] [redacted] [redacted] *** Date: August 27, Account: [redacted] Regarding Your Established Checking Account Dear [redacted] : We received a copy of the additional complaint you filed with the Revdex.com concerning your Established Checking accountI apologize if our first response did not address all of your concernsOverdraft coverage allows a customer to access funds beyond the balance in their account for emergency cash needs and youhave the option to choose whether to continue having overdraft coverage on your account for ATM (Automated Teller Machine)transactions and one-time debit card transactions per federal regulationsYour account was originally opted in for overdraft coverage when the account was opened on October 13, As our previous response detailed, your overdraft coverage wasdiscontinued per your request on August 8, In contrast to overdraft coverage, overdraft protection automatically transfers funds from a Fifth Third Bank savings account, credit card, or equity line to cover items that overdraw your checking accountWith overdraft protection, we charge a daily transfer fee rather than an overdraft fee for each posted item that overdraws your accountYou accepted Overdraft Protection in March with your Relationship Savings account ending in [redacted] for purchases when your checking account had insufficient fundsPlease note during the time the account was covered by overdraft protection, the debit card and ATM transactions that overdrew the account were not assessed per item overdraft feesAs our previous response detailed, your overdraft protectionwas discontinued once the savings account was closed on July 21, Overdraft notices are sent to you the following business day from the overdraft occurrence at the address on fileI am sorry for any delay you may have experienced in receiving theseHowever, please note you may also view your available account balance via the ATM, on the internet at 53.com, alert via text message, and by calling our automated customer service line at ###-###-####We completed an additional review of the overdraft fees that were assessed to the accountIn total, $of overdraft feeswere assessed as a result of debit card and ATM transactions from July 21, 2015, through August 6, As previously mentioned, on August 8, 2015, we reversed $of overdraft fees back into the Established Checking accountIn the interest of customer service, on August 27, 2015, we reversed the remaining $of overdraft fees back into the Established Checking accountI am sorry for any frustration this matter has caused youThank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, April QOffice of the President Pc: Revdex.com

[redacted] *** [redacted] [redacted] *** Date: June 8, Account: [redacted] Regarding Your Accounts Dear [redacted] ***: We received your Revdex.com Complaint, regarding overdraft on your checking accountsWe appreciate the time you have taken to express your thoughts and concerns regarding this matterOn behalf of the Bank, I apologize for the difficulties you have experiencedIt was certainly not our intention to cause you any undue hardship or frustrationI have reviewed your account ending in *** and found that the overdraft occurred due to three (3) card transactions that were pre-approved on the custodian debit card ending These three (3) card transactions were from the same merchant, *** [redacted] ***, and were pre-approved on two (2) different days; the first day May 5, for $and the second day May 10, for $and $Typically, debit transactions made with your debit card using a PIN (Personal Identification Number) are processed and posted to your account on the same day the transaction is madeCredit based transactions made with your debit card, such as the [redacted] transactions, may take up to three (3) business days to post based on when the merchant presents the authorization for paymentAfter that timeframe, if the merchant has not yet presented the pre-authorized transaction for final payment the Bank will remove the pending charge from your account after the fourth business dayThe transaction will not show against the account’s available balance again until the merchant presents it for final payment and it posts to the account using the original authorization number they receivedAt this time, merchants are not required to receive a new authorization to present the transaction for final payment if the previous authorization is no longer pending on the accountTherefore, on May 13, 2016, when your account had a negative balance of ($187.90), it is possible that one (1) or more of these three (3) transactions listed above may not have been showing as a pending item in your available balance until the merchant presented the transaction for final payment during overnight processingYou would not have been aware of the negative balance by viewing your account online until the next morningPlease be assured, that your checking account was not assessed overdraft fees for this occurrence because your account had sufficient funds at the time of the original pre-authorizationIf these transactions are unauthorized you may dispute them with our Disputes Resolution Department by calling them at ###-###-#### their hours of operation are Monday through Friday, a.mto p.mand Saturday 8:a.mto p.mPlease be advised your monthly statement fee is not for the management of your moneyThe fee is charged for providing you an account to transact your businessOnline balances are up to date and the available balance will show all pending card transactions (excluding the transactions explained above where either the Bank or Merchant has released the charge and the Merchant is representing the charge)Automated Clearing House (ACH) payments will not show as pending and will post with any checks during overnight processing as wellWe appreciate your patience while we researched this matter and apologize for any inconvenience this situation may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Shannon K.Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint While I appreciate the response from the business, it comes as no surprise that no employee admitted to telling a customer not to pay a bill once they learned a Revdex.com complaint was filedThe teller, a female, with dark hair a little longer than shoulder length, 30's-40's, advised me that the final payoff would include the payments discussed in the original complaint I filedShe advised me, as an agent of the company, that it was not necessary to pay that months payment as we were in contract to sell the property.Since selling the house, I have continued to receive harassing phone calls from agents of 5/Bank, some being very rude, telling me they are going to foreclose on me and garnish my wagesEven after explaining what the previous teller had explained, they continued to call several times a day and send lettersThis was AFTER selling the propertyThis may have simply been an oversight by a single employee at this locationMistakes happenHowever, I have lived at this location for over years with only one late payment that was an oversight of mine after I had surgeryThe error was corrected several years agoThis single error by a 5/employee is the ONLY thing prohibiting me and my family from buying another home in a new state over miles awayWe are simply asking for the late charge to be reversed and removed from my credit report Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I haven't received anything on what you found when you get hacked ain't that how they can do these things to you have your info and ain't that what the bank is for to make sure money is secured I shouldn't have to contact no one but your businesse unless you have a driverlicense that I am sure you needed to get a room on file or a credit card or a photo of me in the hotels I don't see how you came up with this outcome

[redacted] [redacted] [redacted] *** Date: August 29, Regarding Your Recent Mortgage Loan Application Dear [redacted] : We received your follow up complaint filed with the Revdex.com, concerning your mortgage loan applicationWe appreciate the time you have taken to express your concerns regarding this matterWe received your original complaint filed with the Revdex.com on August 15, We also received a similar complaint you filed with the [redacted] that same dayWe received your follow up complaint on August 25, However, we stand by the response conveyed to you in the previous letter sent on August 19, I have enclosed a copy of that prior correspondence for your reviewOur position on this matter has not changedAs mentioned in our original response, you submitted a telephone application for a mortgage loan on July 13, We have enclosed a copy of the Fifth Third Bank Mortgage Loan Pricing Agreement and Prepayment of Settlement Costs Policy that you signed and returned to the Bank on July 18, We have included copies of the Mortgage Loan Pricing Agreement, Loan Estimate, your signed Notice of Intent to Proceed dated July 18, 2016, as well as the commitment letter mailed to you on July 26, The fact that the application fee was not refundable was disclosed and this fee will not be refunded as explained in the Pricing AgreementI hope this correspondence cleared up any outstanding questions you had related to this issueIf I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Prior response and enclosures

I would like to say Brandy W [redacted] is not helpful she keeps sending information for me and to the Revdex.com BRANDY DID NOT SORT NOTHING OUT THE CREDIT PULL IS STILL ON MY CREDIT REPORT

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] *** [redacted] ** [redacted] *** Date: July 15, Account: [redacted] Regarding Your Installment Loan Dear [redacted] ***: We received a copy of the complaint you submitted to the Revdex.com regarding your installment loanWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionOur records show that you first contacted Auto BillPayer on April 29, 2016, to set up automatic monthly payments for your installment loan ending in ***, and your installment loan was set up with the service on May 6, Unfortunately, the incorrect start date for your automatic payments was entered in error, so Auto BillPayer did not withdraw your payment due on May 30, As a result, your installment loan became past dueOn June 30, 2016, Auto BillPayer withdrew your monthly payment; however, since the May payment had not yet been satisfied, that payment satisfied your May payment rather than your June paymentAs of July 14, 2016, your installment loan is still due for your June payment of $1,It was certainly not our intention to cause you any hardshipOn July 11, 2016, we waived the two (2) late charges totaling $that were assessed for your May and June paymentsAn update was also submitted to all four (4) credit reporting agencies to remove any delinquency that was reported as a result of the May payment not being withdrawnHowever, our research shows that your installment loan was not reported as delinquent to the credit reporting agencies as a result of this errorThe next Auto BillPayer withdrawal is scheduled for July 29, Please note that if your due date falls on a weekend or holiday, the payment will be withdrawn on the business day prior to the due dateAs our Escalations Department informed you, you will need to satisfy the June payment in order to prevent further delinquencyIt is our understanding that you requested for Fifth Third Bank to cover the paymentUnfortunately, we are unable to cover this payment as it is still your responsibilityPlease be aware that if you do not satisfy your June payment prior to your next payment being withdrawn on July 29, 2016, your installment loan may be reported as delinquent to the credit reporting agencies, and additional late charges may be assessedThank you for your patience while we conducted our researchIt is a well-known fact that no business can survive without its customers, and we want to assure you that we truly value your banking relationship with usIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Elizabeth D.Office of the President Pc: Revdex.com

[redacted] *** [redacted] *** [redacted] *** Date: January 9, Account: [redacted] Regarding Your Fifth Third Basic Checking Account Dear [redacted] ***: We received a copy of the complaint you filed with the Revdex.com regarding a recent hold placed on your checking accountWe appreciate the time you have taken to express your thoughts and concerns regarding this matterWe have attempted to contact you by telephone to discuss this matter; unfortunately, you have not returned our callsOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the Bank Protection DepartmentI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionFifth Third Bank strives to meet your financial needs while balancing a commitment to responsible banking practicesIn support of this commitment, we may review your accounts and how they are used throughout the yearOn October 7, 2016, you opened a Basic checking account online via our website, 53.comI have enclosed a copy of the signature card for your accountPlease find enclosed a copy of the statements and overdraft notices associated with your checking accountOn November 7, 2016, your ending account balance was negative ($7.53)On November 8, 2016, the Bank provided provisional credit to your checking account for two (2) disputed transactionsThe provisional credit resulted in a positive ending balance of $on November 8, Your account fluctuated between a positive and negative balance for the next fourteen (14) daysThe ending balance on November 22, 2016, was negative ($51.58)On November 23, 2016, a wire transfer posted to your checking account in the amount of $8,The wire was initiated by the [redacted] ***As you mentioned in your complaint you had sold merchandise to their customer and the wire was payment for your merchandiseOn November 30, 2016, [redacted] contacted Fifth Third Bank to alert the Bank that the transaction was under reviewOur Bank Protection placed a hold on your account while they investigated the wire transferHowever, I have confirmed the Bank Protection Department has closed their investigation and the hold was released on January 4, [redacted] ***, please be assured that we have fully researched your concerns and we believe that your issues were handled both appropriately and professionally in accordance with our Bank’s policies and proceduresIf I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Patrick S.Office of the President PC: Revdex.com Enclosures: Statements Overdraft Notices

[redacted] Attn: [redacted] [redacted] *** [redacted] *** Date: February 8, Account: [redacted] Regarding Your Fifth Third Business Standard Checking Account Dear [redacted] : We received a copy of your complaint recently filed with the Revdex.com regarding your Fifth Third Business Standard Checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience or hardship this matter may have caused youWhen you opened your Fifth Third Business Standard Checking account ending in [redacted] on November 17, 2016, we were running a promotional campaign for customers opening a new Fifth Third Business Standard Checking accountThe business checking account offer was in effect for accounts opened between October 1, 2016, and December 31, 2016; in this time period new customers would receive a $cash bonusThe qualifying activities for this offer were a $deposit transaction, a $5,average balance was maintained in the account, and that five (5) debit [redacted] transactions had to post to your account within the first sixty (60) days of the account openingAdditionally, this offer limited customers to one new account-related gift incentive per calendar year, and was not available to existing checking account holdersPlease be assured that we have researched this issue fully, and have found that you do not qualify for the $cash bonusOur research determined that the Fifth Third Business Standard Checking account ending in [redacted] was opened during the promotional time period; however the five (5) debit [redacted] transactions posted to the account after the period of the first sixty (60) days of the account openingI am sorry for any misunderstanding that occurredAdditionally, your comments expressing less than quality service you received are very concerningWe strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet your expectationsI also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations [redacted] , I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Sarah SOffice of the President Pc: Revdex.com Enclosure: Fifth Third Business Standard Checking Account Statement sent January 31,

[redacted] ***Date: June 9, Account: [redacted] Regarding Emails You Have ReceivedDear [redacted] :We received a copy of your complaint submitted to the Better Business Bureau concerning the emails received for your closed mortgage loan accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter.While we sympathize with the stress and frustration you are feeling over this matter, we stand by the previous responses sent to you on this issueWe received a copy of this complaint on March 19, 2015, dated March 16, 2015, as well as a similar complaint from you on April 24, 2015, prior to your current Revdex.com complaint we received June 1, However, our position has not changed from the response conveyed to you in the previous letters sent on April 10, 2015, and May 8, I have enclosed copies of our prior correspondence sent to you for your review.To assist you in resolving your issue, I ask that you please review the email you have received from ‘[email protected]’ that you sent to us with your first letterPlease know that this email was sent by a third party who is not affiliated with or related to Fifth Third Bank in any wayIn order stop receiving these emails, please review the fine print at the bottom and follow the instructions to unsubscribe[redacted] , we are unable to comply with your request for compensation, but please be assured that we have fully researched your concerns and we are confident that Fifth Third has not provided your personal information to any non-affiliated entities in accordance with our Privacy Policy, which can be viewed at www.53.com.Sincerely, [redacted] Office of the PresidentPc: Revdex.comEnclosures: Prior response letters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This company is a burden to consumers, I made a payment on Decand based on their letter my payment was due on Dec.6, So again how was I late on my paymentSo FIFTH THIRD IS SAYING THAT MY PAYMENT ON DEC3,WAS NOT CONSIDERED A PAYMENT, because it was not paid on DecMy statements say that payment is due by the 3rd of the month, so why on the sixth was my payment considered not paidThis is the magic question, the confusion of payments with this company is the real problemI always made my payment by the 3rd of each month, but because they conveniently changed to then due date to the 6th of every month, WOW!!! Now this is a problemWhatever.!!!!! No resolution will come to this matter, this is BIG business and do not care, THEY do consumers wrong every day I am surethey screwed up, and I would never be able to prove they are wrong, not until OR people have this problem will anyone see this is a BIG CONSUMER problem, with this bank How can this business still accrue late fees and interest, on a decision they made to revoke this credit card???? There will never be a reasonable solution, minorities, little people, whatever you call us always get the wrong end of the stick and guess what they continue to get away with itThanks for posting it on your web site, because there will be others with this issue, guaranteed Regards, [redacted]