Priceline.com

Dear [redacted] border-box; font-family: Verdana; font-size: 12px; line-height: 17.1429px; background-color: rgb(255, 255, 255);">Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted]89.I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.We understand that you have issues with this airline reservation.In order for us to research this further, please provide the following information:1. The date and time when you contacted Priceline and was advised to purchase the travel insurance for $18.00 per passenger.2. The name of the agent you spoke with.3. The phone number you used when you contacted Priceline.We look forward to assisting you and resolving your issue.Sincerely,Jenn H[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:
This still does not help the situation. Price gouging is not a good business practice, just because the customer doesn't know any better doesn't excuse fair pricing. For priceline to claim that they have the best prices, overcharging by 50% is nowhere near fair or a great deal.
Sincerely,
[redacted]

Dear [redacted],
We are sorry if you are dissatisfied with our
service.
We are unable to breakdown the charges or provide an itemized
receipt for each travel component of your package reservation for a trip to
Bethesda because we combine special prices together for each...

component that you
purchased into one discounted rate. This discounted rate would not be available
if you purchased the travel components separately. The total amount of your
package is presented to you prior to purchase on your contract page and is
visible on your confirmed itinerary. You can view and print a copy of your
itinerary by visiting the website.
Moreover, customers are our number one
priority, and we work hard to make your experience with us a positive one. Your
feedback is appreciated.
We apologize for any
inconvenience.
Sincerely,
[redacted]
Customer Service
Specialist
This
contract for request number 1[redacted] was originally initialed on 2014-04-16
14:48:18

Hyatt Regency Bethesda






Guest Rating: 8.1 / 10


One Bethesda Metro Center
Wisconsin Ave At Old Georgetown Rd
Bethesda, Maryland 20814


Distances are calculated in a straight line from point to
point9.6 miles from Ronald Reagan Washington National Airport
(DCA)


Check-In: Wed, May 21, 2014Check-Out: Sat, May 24, 2014Nights: 3 NightsRooms: 1 RoomPersons: 2 Adults


Room 1: [redacted]


Room Type: 1 King Bed Internet Advance Purchase Rate Various Internet
Companies Have Access


· 
Freebies: Special Discounted Rate



Flight
Details






































Departing Flight Information -
Wednesday, May 21, 2014





Operated by
US Express/Republic Airlines
Flight 3330
2hr 26m, 894 mi




Departs:
Des Moines Intl Airport (Des Moines Intl AirportDSM)
Des Moines, IA
5:55 AM




Arrives:
Ronald Reagan Washington National Airport (Ronald Reagan
Washington National AirportDCA)
Washington, DC
9:21 AM




0 Stops
Embraer 170
Economy/Coach




Returning Flight Information -
Saturday, May 24, 2014





Operated by
US Express/Air Wisconsin
Flight 4011
2hr 48m, 894 mi




Departs:
Ronald Reagan Washington National Airport (Ronald Reagan
Washington National AirportDCA)
Washington, DC
1:45 PM




Arrives:
Des Moines Intl Airport (Des Moines Intl AirportDSM)
Des Moines, IA
3:33 PM




0 Stops
Canadair Regional Jet
Economy/Coach




Passenger and Ticket Information




Passenger 1:




[redacted]




Passenger 2:




[redacted]




Ticket Type:




Electronic Tickets will be
issued for this flight




Rental
Car Details





Midsize SUV Car
Ford Escape, Toyota RAV 4 or similar
(make/model not guaranteed)


5 and 2


Unlimited Mileage, Automatic, Air
Conditioning





















Driver:




[redacted]




Location:




Washington - Ronald Reagan
Washington National Airport, DC, USA (DCA)




Pick-Up:




Wed, May 21, 2014




Drop-Off:




Sun, May 25, 2014




Summary of Charges

















Room 1:




[redacted]




Nights:




3




Total Price for 2
people
prices are in US dollars




$1418.05 ($709.03/pp)






Important
Information





Hotel Cancellation Policy: For the room type and rate
that you've selected, you are not allowed to change or cancel your
reservation. If you cancel your room, you will still be charged for the
full reservation amount.


Your hotel reservation is
guaranteed for arrival on the confirmed check-in date. If you do not
check-in on the first day of your reservation and you do not alert the
hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.



Hotel Freebies:



·  
Special Discounted Rate




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rate.


Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Seat requests and meal
preferences cannot be guaranteed. Fares are not guaranteed until
purchased.


You will be issued electronic
tickets for this trip. Remember to bring a valid government issued photo
ID with you to check-in. If you are traveling outside the US you'll
almost always need a passport.


If you do not take your
outbound flight, the airlines will automatically cancel the remainder of
your reservation. No refunds will be granted for the unused portion of
your trip.


This vacation package is
subject to the cancel/change policy as defined by our
travel partners.


Only [redacted] will be able
to pick-up the rental car at the counter. [redacted] will be required to
present a valid driver's license and a valid credit card or debit/check
card in their name with a minimum of $200 available credit as a security
deposit on the vehicle.


Your package does not include
vehicle liability, collision or personal accident coverage for your
rental car. You should determine if you have insurance coverage prior to
pick-up. Additional insurance can be purchased at the rental counter.
















Initial Here:








I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy.

Please see the response below that we have sent to our customer.  Thanks.
 
[redacted]
 
0pt;">Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted]
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
We apologize for the inconvenience. We understand you are requesting for a refund of the difference between your original ticket cost and the new ticket you had to purchase because the airline cannot locate your mother's airline ticket. We reviewed your information and confirmed your reservation was canceled for a refund in the amount of 731.06 USD on May 27, 2016. Our records indicate that the cancellation was processed with a cancel fee of 50.00 USD. In addition, the processing fee per ticket was refunded in the amount of 7.00 USD on June 17, 2016. The refund was processed in two separate transaction that would amount to 738.06 USD. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.
 
Furthermore, a refund request for a total of 222.00 USD was submitted to our management team for review, and if approved, the refund will be processed to the card you used to submit your request. This amount includes a refund of the difference plus 50.00 USD as a compensation for the inconvenience. This process can take up to 14 days. I will try to expedite this process for you. Once the refund is approved, your refund will be processed by our system within 1 business day; however, it may take up to 5 business days for your bank to post the refund to your account.
 
We apologize for any inconvenience and thank you for your patience while resolving this issue.
 
Sincerely,
 
[redacted]
Executive Offices

Hello. Please see the email that we have sent to our customer below.
 
[redacted] Thank you for taking the time to contact us regarding your airline reservation for Trip Number...

[redacted]
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We apologize for the inconvenience. We understand you are requesting for a refund of the difference because the price currently offered through a different website is currently higher than your original booking that was canceled. We reviewed your reservation and verified your reservation was canceled per your request for a full refund of 5902.24 USD on January 24, 2017. Once a reservation has been canceled, it cannot be reinstated. If you book a new reservation through Priceline.com or a different travel agency, the prices may change depending on availability and constantly changing inventory. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Furthermore, your reservation had to meet the rules and restrictions of the Best Price Guarantee to be eligible for a refund of the difference. Our records indicate that your reservation did not qualify because the rate offered through a different website was higher than your original booking. Also, our Best Price Guarantee does not apply to fares that aren't available to the general public, such as those for corporate customers, military personnel, students, children, senior citizens, groups, and members of organizations such as [redacted]nd [redacted] as well as wholesaler and consolidator fares, convention rates, and fares purchased through coupon promotions, loyalty and other "reward" programs. We sent you a separate email with the details to our Best Price Guarantee policy. We apologize, we have no control over the prices and we are unable to issue any refund or compensations. Thank you for your time and we hope you find this information helpful. Sincerely, [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me at all.
Professionals( Price Line) people were contacted for Vacation Package. They issue Itnery with a spelling mistake with  a operator supported booking. When immediately contacted to issue revised Itnery with correct Names, the advise of customer service was that one or two words mistake does not matter , moreover they are conveying the same to airline with a assurance to me that I will have smooth journey, which did not happen.
Why should the Price Line be not only be made responsible for this professional and financial misconduct wherein they bagged their commission,Airline charged their fare, Hotel also enchased the business and poor consumer is left to sulk and cry over made to miss his trip, although paid for.
I am wiling to go to any length to mitigate this loss and suffering .
Sincerely, [redacted]

As per requested, the priceline request number is [redacted], email at the purchase time is  [redacted]
the location of the hotel in priceline website is totally wrong, it is actually 20km away from the location which it supposed to be (and the zone I picked). please google map the location by yourself
Complaint: [redacted]
I am rejecting this response because:
Sincerely, 
[redacted]

We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
According to the consumer:
 “I never agreed to actually rent the
car, I just went through the process of negotiating.”
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable terms and conditions of the purchase.
 
We appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 



 
This
contract for request number
[redacted] was originally initialed on 2014-05-19 08:49:48






·       
4


·       
2



·       
AUTO


·       
AC


Unlimited Mileage


Economy Car


Pick Up/Drop Off: Newport News Williamsburg Intl Airport (PHF)
Newport News, VA


Pick Up Date & Time: Tuesday, May 20, 2014 - 10:00 AM


Drop Off Date & Time: Tuesday, May 27, 2014 - 10:00 AM


Driver's Name: ERIC WHIT Age: 25 and over


Rental Company:





Total Charges


7 Days at: $19 /day


Total: $215.16


Don't Forget Collision Damage Insurance!


Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:


·       
Provides
Primary Coverage


·       
Includes
cost of repairs


·       
Cancel
with 100% refund


Traveling with a child or
infant? Add a child seat


Add Child Car Seats (Optional)


You can request any of the child seat options below. These
requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.


0



Infant Child Seat
For infants less than one year and under 20 lbs


0



Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height


0



Booster Seat
For children weighing 40 to 80 lbs


Summary of Charges


Your Offer Price:


$19.00 (per day)


Total Rental Days:


7


Subtotal:


$133.00


Taxes and Fees: (details)


$82.16


Total Charges: prices are in US dollars


$215.16


(Additional payment required for the child
seats.)




Flight Information (Optional)


This will be used by the rental
car company to monitor flight delays.













What Airline are you Flying?




Your Flight Number:




-- choose --










Important Information


Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:


·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.


·       



·       
If your offer is
accepted, we will immediately lock in your reservation and charge your form
of payment. If your offer is not accepted, you will not be charged.


·       



·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.


·       



·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.


·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.


·       



·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.


·       



·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.


·       



·       
The
amount required for the refundable security deposit required at the rental
counter depends upon the car type, rental period, and optional items.
Pre-paid cards or cash will not be accepted for the security deposit. If the
driver provides a credit card for the security deposit, the security deposit
will be released back onto the card once the vehicle is returned. If the
driver provides a debit card for the security deposit, proof of round trip
airline travel may be required and any funds used for the deposit cannot be
accessed until after the car is returned.



Initial Here:



I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

Hello. Please see the response below that we have sent to our customer.  Thanks.
 
[redacted]
 
0in 0pt;">Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted]
 
I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
We understand that you have issues with this hotel reservation.
 
Prices constantly change depending upon availability and travel dates.
Our Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If you find a lower price for the same itinerary, we'll refund 100% of the difference. To initiate your claim you should call within 24 hours of booking on priceline.com or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price? reservation. The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us.
The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy.
Additional restrictions apply.
 
In addition, the rate you purchased is non-changeable, non-cancelable and non-refundable. You requested a [redacted] in the [redacted] - [redacted] Area where the pool is not guaranteed and any sorting or filtering options previously used will not apply to this Name Your Own Price request. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. Because of this, we are unable to cancel it. Instead, a refund of the price difference of $8.51 was issued on November 22, 2016.
 
We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful.
 
Sincerely,
 
[redacted]
Executive Offices

New Roman
Revdex.com, Inc.
Our record indicates that this
matter has been addressed with the consumer, and a refund was issued for the [redacted] Corporation purchase for Trip Number [redacted].
Sincerely,
[redacted]
Priceine.com

RevDex.com, Inc.
 
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. Attached hereto is a copy of the consumer’s initialed contract
page authorizing the terms and conditions of his/her selected reservation.
Please note that non-smoking accommodations are not listed as an amenity for
the selected purchase. This link has been provided to you so that you can view the Contract Page
presented when submitting Trip [redacted]. Just click on the link, or if that
doesn't work, please copy and paste the entire link into your browser. [redacted]
We are sorry
that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:
As I stated in my last email, the only two 3 star hotels that were available were the Spring Hill suites and the [redacted]. The [redacted] that they I ended up with was not a three star hotel in that area the month or more before while I was bidding.  I'm pretty sure it was a 2 and a half star but it was not a three star.  I would check to see what hotels were three star on the whole site not just name your price area and it was always just the two that I named.
Sincerely,
[redacted]

Hi. Please see the response below that we sent to our customer. Thanks.
 
[redacted]
 
size="3" face="Calibri">Thank you for taking the time to contact us regarding your reservation at the [redacted]
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. Please accept our sincere apology for the inconvenience you encountered when the hotel was unable to accommodate your reservation.
 
We understand that you can see a cancel fee charged to you for this booking. We reviewed your record and found that a full refund has been processed and an additional 20% refund was submitted to our Accounting Department. Our record does not show that we charged a cancel fee for this reservation. For us to identify how best we can assist you with this concern, please fax to us directly a copy of your billing statement showing the mentioned cancel fee. Please send it to: [redacted] Please include in your fax the Trip Number [redacted]nd your name so that we can associate your fax to your reservation. You may also reply to this email and attach the needed billing statement. The attachment needs to be a [redacted] no larger than 2MB. Any attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system.
 
We apologize for any inconvenience and thank you for your patience while resolving this issue.
 
Sincerely,
 
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Let me shed some light on some of the facts involve in this particular situation
As I previously mentioned that I never raised my bid more than $55/night and it got rejected but they charged me for $60/night for the room, I do not know how it went through.
The screen shot image that they have attached is a common form that is displayed, even when we loose the bid. So it is mandatory to fill that form.
I am not sure how it has the calculation as per $60/night on there.  I tried to explain the representative that there might be some technical glitch, but they didn't listen any word of mine.
Yet I humbly said the customer representative that it might be my mistake since I am completely new to this site and have registered just an hour ago and I responded within 5 mins of the booking.
But the way they spoke to me was little rude (as per my point of view).
I do understand their business model since I have worked in this environment my self and I really look up to these kind of companies that provide such an ease when it comes to booking online.
I do understand that there are other customers who might take wrong advantage of this kind of service and might cancel a reservation when it is quite close to the date.
But at the same time I also feel that the business should also consider genuine kind of cases, like mine, where it is easy to understand that when a person is trying to get the issue to your notice within 5 mins of booking,
it must really mean something, isn't it.
On my end I was also trying to think in favor of business too.
I tried to explain the same logic to the customer representative, that my booking starts from 30th April which is one and a half month from the date, and hence the business will not incur any loss.
Moreover, they argued that I should have bought their cancellation insurance but their cancellation insured booking is $90 per room per night, which does not make any sense to buy it, when you are trying to get a room below $55 per night.
I would really appreciated if they would consider my case and also have some permissible window, after booking, where people can get issues to their notice and get it rectified. 
Moreover, I just have a some queries to clarify with them:
What is the use of the feature if the customer is not happy.
The customer shares his credit card details with a trust, what if he accidentally selects a deal which he realizes is not what he wanted or something which he hasn't selected. Is he all responsible to trust you.
I really admire that you are providing this service of booking online rentals and making it easy, but don't you think that you should provide a little more flexibility.
Thus, as they were not able to reflect on:
How my card got charged $60 when I never went above $55
How does their cancellation policy is so non-customer oriented and completely neglects technical and human error.
and Even the cancellation insurance they have doesn't make it reasonable for most of the cases.
I would like them to respond and get this issue resolved at earliest possible convenience.
Sincerely,
[redacted]

Revdex.com:Priceline called me directly and apologized for the matter and stated that they have closed the case. 
In reference to complaint ID [redacted], I find that their agreement to remove the charge and to no longer pursue me to collect this is satisfactory to me.
Sincerely, 
[redacted]

.
I am in receipt of the
complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond. Priceline is sorry that the consumer is not satisfied
with the flight times/itinerary received.
At priceline.com
you have options.
You can select a
specific itinerary and flight time. Just select the flights that meet your
needs after entering your desired airports and travel dates.  Or, you can obtain greater savings by allowing
us to assign an itinerary for you. Enter your desired airports and travel
dates, agree on a few parameters, including departure/arrival parameters, and
your exact flights and times will be shown to you once your purchase is
complete.
In this case, the consumer selected a restricted vacation package
for greater savings, and agreed to travel during off-peak hours for
this trip. The trip may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may arrive
anytime on the day after departure.
Attached hereto is a copy of the consumer’s initialed contract
page authorizing the non-refundable, non-changeable terms and conditions of the
consumer’s selected purchase, including the following disclosure.
 






Flight Times:
You may be required to travel during off-peak hours for this trip.
Your trip may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

 







We are sorry that the
consumer’s selected purchase is non-refundable and we appreciate the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This contract for request number
[redacted] was originally initialled on Wed Jun 24 21:02:40 EDT 2015
 
Your Trip Summary
























Airfare Details

Depart:
Thu, June 25, 2015

Return:
Mon, June 29, 2015

Departing
Airport:
[redacted]

Arrival
Airport:
[redacted]

Flight Times:
You may be required to travel during off-peak hours for this trip.
Your trip may start anytime
, from 5am on your travel dates to as
late as 2am the next day, and may arrive anytime on the day after departure.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket
Delivery:
Electronic Tickets

Passengers:
[redacted]
[redacted]
[redacted]

Aircraft:
Jet aircraft

 






Rental Car Details














Standard
[redacted] or similar





















Location: [redacted]

Pick-Up: Fri, June 26 2015

Drop-Off: Mon, June 29 2015

Total Rental Days: 4 days

Driver: [redacted]

Driver's Age at Pickup: 39




Summary of Charges



























Package Subtotal:

$1,023.68

Govt Taxes,
Airline Fees and Agent Fees:

$216.42

Trip Protection:

$55.00

Number of Tickets:

3

Airline Ticket Delivery:

$0.00 (Electronic Ticket)

Total Trip Cost:
(All prices are in US dollars)

$1,295.10

Baggage fees
are not included in your trip cost.

Important Information






























•

These airline tickets are non-refundable,
non-transferable and non-changeable.
The Rental Car reservation included in your itinerary is non-refundable,
non-transferable and non-changeable even if the reservation is not used.

•

Your tickets will be round-trip, coach class tickets
issued on one of Priceline's
partner airlines. You must fly on the flights assigned to you. Upgrades and standbys
are not available. If you do not take your outbound flight, the airlines
will automatically cancel the remainder of your reservation. If any part of the ticket is unused it has no value
after ticketed departure time.

•

These
special discounted tickets issued are not eligible for frequent flyer
miles. Priceline customers are protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss.

•

Remember
to bring a valid government-issued photo ID with you to check-in.

•

Only
[redacted] will be able to pick-up the rental car at the counter.
[redacted] will be required to present a valid driver's license
and a valid credit card or debit/check card or debit/check card in their
name with a minimum of $200 available credit as a security deposit on
the vehicle. If you plan to use a debit card, you may be required to
provide round-trip flight information at the rental counter.

•

Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up. Additional insurance can be purchased
at the rental counter.



 










Initial Here:
**




I have read, accept and agree to abide by
Priceline.com's terms and conditions, privacy
policy, and the trip protection Description
of Coverage.

RevDex.com, Inc.
 
We have received the consumer’s additional comments. As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately there is nothing we can add
to our previous correspondence. According to the consumer, he was unaware that additional
charges may apply for drivers under the age of 25.
 
The consumer states:
 
“I did notice hidden at the bottom a small
note saying that the car rental may charge extra if under 25.”
 
Attached hereto is a copy of the consumer’s
contract page where
we clearly and conspicuously place the following disclosure regarding this
matter labeled under Important
Information.
 
Important
Information
 
Once you've reviewed your information
above, please review the following rules regarding rental cars issued through
priceline.com:
·       
If you purchase collision damage
coverage with this rental car reservation, you will be charged now for the
coverage. Cancellations with 100% refund will be permitted for Collision Damage
Coverage until your scheduled pick-up time.
·       
Payment for this reservation is due when the car is returned
and will be charged by [redacted] Rent a Car.
·       
Additional charges may apply at the
counter if you pick up or drop off the car at a different date, time, or
location than you requested for your reservation.
·       
Only the driver will be able to pick
up this rental car at the counter. An additional driver can be added at the
counter for a fee payable directly to the rental car company.
·       
Additional charges
may apply for drivers under the age of 25.
We are sorry that we are unable to issue the consumer any
further in this situation.
Sincerely,
[redacted]
Priceline.com
 
This
contract for request number [redacted] was originally initialed on 2014-11-14 23:58:36









 


[redacted] or similar†
(make/model not guaranteed)
·       
4
·       
2
·       
AUTO
·       
AC
Economy Car
Pick Up/Drop Off: [redacted] [redacted]
Pick Up Date &
Time: Thursday, November 27 2014 - 12:00 PM - Hours of
operation
Hours Of Operation for Pick-Up
Location










Opening time

Closing time

6:00AM

11:59PM

[x] close window
Drop Off Date &
Time: Monday, December 01 2014 - 12:00 PM - Hours of
operation
Hours Of Operation for Drop-Off
Location










Opening time

Closing time

6:00AM

11:59PM

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Rental Company:

·       
Unlimited
Mileage
·       
On
Airport
·       
Pay
at Pick-up
·       
Free
Cancellation


Add Child
Seats and Special Requests (optional)
 
You can request any of the options below. These requests cannot
be guaranteed and additional
fees may apply. Contact the rental car company to confirm
availability.
Child Seats
















Infant Child Seat
For infants less than one year and under 20 lbs



Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height




Booster Seat
For children weighing 40 to 80 lbs

Special Requests




















Left Hand Handicap
Control



Right Hand
Handicap Control



Ski Rack



Navigation System


Add Collision Damage Coverage
Get Collision Damage
protection now! Purchasing at time of booking is almost always less expensive
than waiting to purchase coverage at the counter. See additional
information
·       
$35,000
in Primary Coverage so you won't need to file a claim with your regular
insurance
·       
Includes
cost of repairs for collision or damage to a rental car
·       
Allows
for cancellation with 100% refund up until requested pickup time

Yes,
I'd like to purchase collision damage coverage for $11.00 per day.**For
customers with a New York State billing address the fee will be $9 per day
No
thanks. I prefer to decline coverage.

Summary of Rental Car Charges
An estimate of your rental car
reservation is shown below. Prices may vary depending on special requests and
items purchased at the counter.
(ECAR|2|R|AW4ECA|Y
YULT71|YULT71|58.08)
Daily Rate: CAD 58.08 (4 x CAD 14.52)
Taxes and Fees: (details) CAD 43.63
Total Amount Due at Pick-Up: CAD $101.71 ($89.68 USD)
 
(Additional
payment required for special equipment.)
Collision Damage Coverage:Amount due now
$44.00 USD (4 x $11.00) Collision Damage
Coverage will be charged in US dollars.
You will be charged by the rental car
company in CAD. The estimates provided are based on the exchange rate at the
time of booking. The rental car company will determine the final total.
Taxes and Fees
Here is a
breakdown of the estimated taxes, fees, and surcharges that apply to your
reservation when you pick-up your rental car:






























CHRGE
D'IMMOBILISATION/CFC $.35/DAY

CAD CAD 1.4

REGIONAL TIRE
RECOVERY FEE 2.82/DAY

CAD CAD 11.28

PRIME LOCATION
CHARGE 16.28 PCT

CAD CAD 12.19

VEHICLE LICENSE
FEE 1.38/DAY

CAD CAD 5.52

QUEBEC SALES TAX

CAD CAD 8.82

CA GOODS/SVCES
TAX QUEBEC

CAD CAD 4.42

Total Taxes, Fees
and Surcharges

CAD CAD 43.63



Prices are in CAD.
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Driver information
The driver may need to provide a credit card
at the rental counter. Please review the acceptable forms of payment
for this car rental to determine the specific requirement.















Driver's Name:

First

MI

Last

Under 25?

[redacted] Insiders
Member ID:

Apply Other Promo/Discount Codes
(Optional)

 





Corporate
Discounts or Special Rates
Please enter any special rates or
promotional codes that you would like to apply to this rental car
reservation. Be sure to confirm that these discounts have been applied when
you pick up your rental car.














[redacted] Corporate
ID



Rate/Product
Code



Coupon Code



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Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Important Information
Once you've reviewed your information
above, please review the following rules regarding rental cars issued through
priceline.com:
·       
If you
purchase collision damage coverage with this rental car reservation, you will
be charged now for the coverage. Cancellations with 100% refund will be
permitted for Collision Damage Coverage until your scheduled pick-up time.
·       
Payment for this
reservation is due when the car is returned and will be charged by [redacted] Rent
a Car.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Only the
driver will be able to pick up this rental car at the counter. An additional
driver can be added at the counter for a fee payable directly to the rental
car company.
·       
Additional charges
may apply for drivers under the age of 25.
·       
[redacted] Rent a
Car will charge the driver at the rental counter for optional items you add
to your reservation, including any child seats or special requests such as
pre-paid fuel.
·       
The driver
will be required to present a valid driver's license and a valid credit card
or debit card in his/her name at the counter for the refundable security
deposit. Rental car companies may have different requirements for customers
who will only have a debit card at the time of pick-up. For more specific
information please review partner payment options. Pre-paid cards or cash
will not be accepted for the security deposit.
·       
Your car will
be reserved for unlimited mileage, but some car companies have additional
restrictions regarding mileage. Please refer to [redacted] Rent a Car's specific
policy.
·       
Please see
location specific rental policy and rules information
[redacted] Rent a Car Rental Policy and
Rules

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Dear [redacted],We are writing to let you know that we have received your Revdex.com concern in our Executive Offices concerning your cruise reservation inquiry.
We thank you for your patience while we research this matter for you. We have been in contact with the cruise partner and are currently making attempts to resolve this issue for you. We hope to be in contact with you as soon as we receive a response from them.We apologize for any inconvenience and thank you for your patience while resolving this issue.Sincerely,[redacted]Executive Offices

Trip Number(s):  [redacted]
Customer or Passenger's Name(s):  [redacted] Worked last by: [redacted]
According to the consumer, she booked her reservation
from her office in [redacted], and simultaneously, via **, she
instructed her colleague (living in [redacted], **) to use priceline.com to book
his own personal reservation at the same hotel. However, the consumer states that
her colleague informed her that he viewed  a page showing her reservation, instead of his
own booking.  The consumer alleges a
breech in the system and request a refund.
Upon review and investigation of
the consumer's  claims,  we have confirmed that there was no breech in
the system or with the consumer's purchase information.
Dear Ms. [redacted],
Thank you for contacting us regarding your reservation at
the [redacted] - [redacted] for Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding your
information indicating that Mr. [redacted] was presented a page with your reservation
details when he tried to submit his own hotel request.
We have reviewed our records, in particular during your
booking process, and we found that no issues or breech in our system occurred
when you or Mr. [redacted] booked your reservations.
We  are unable to
offer a refund for your selected non-refundable  reservation as requested.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
[redacted]
Executive Offices

Important Information About Your Tickets
This confirms that your tickets have been cancelled
as of 11/15/2014 at 8:34 PM.
A refund has been processed to...

your credit or debit card. You can expect to
see this refund posted to your card within 5 business days. A summary of all
charges related to this order is shown below.
Please note that tickets purchased through Priceline are non-cancellable and
non-changeable. This is a one-time only refund which has been granted based on
the extenuating circumstances relating to your ticket request.
Item
Amount Charged
Amount Refunded
Total
1 round trip airline ticket (including taxes and
fees)
$333.70
($333.70)
$0.00
Processing Fees ($8.95 per ticket)
$8.95
($0.00)
$8.95
Cancellation Charges
$200.00
($0.00)
$200.00
Total Charges to Credit Card: All charges
and refunds are shown in US dollars
$208.95
Refunds and charges may appear on your credit card statement in a different
order and amount than shown above; however, the total charges you are
responsible for on your credit card are equal to the “Total Charges to Credit
Card” amount. If subsequent adjustments to your charges are required, the
amounts listed above will change. Please allow a full billing cycle to pass for
all refunds to be processed.
If you need any further assistance, please visit our Help
Center. For your convenience, you can refer to details of your trip using this
link. We would be happy to assist you in any way we can.