Priceline.com

Complaint: 10043112
I am rejecting this response because:
We called and spoke with a manager which said they would refund all of the money I also have a email from priceline.com that says so and I will be more than happy to fax you all of the emails I have from them. In the first place the hotel I requested they sent me a email that said it wasn't available so what right do they have to find me another one without me asking for it so the email on that said there would be no charge then I get another saying I was booked at another and they took my money so with the first email saying they were unable to get me where I wanted they could have just close it there and not taken my money. All I want is my rightful money returned they should not be able to get by with this if they can not get you in the hotel you ask for they shouldn't keep trying until they find something and take your money without asking you. They are just ripping people off.
Sincerely,
Kathy Texter

Dear [redacted]

face="Calibri"> 
We are contacting you today regarding your vacation package reservation for Trip Number [redacted].
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand your concern about the arrival airport. When the reservation was booked on our website, you were asked to select a hotel which includes a flight itinerary. The page also gives an option to choose a different flight.
Prior to booking, we presented a contract page with the details of your request, including the information that the arrival airport is in [redacted]. When you selected to purchase the package, you have confirmed the information to be correct and agreed to the terms and conditions.
 
We apologize if you experienced poor service. The option to change or cancel your airline reservation is dependent upon the airline's policy.
An exception can be made to cancel your airline reservation minus a fee of $200. After you cancel, please submit a new request on our website for the correct airport. Once the new request is accepted, please provide us the new trip number so we can process a refund of the $200 cancellation fee minus $50 change fee.
 
Should you decide to cancel the airline reservation, please contact us prior to your scheduled departure on Tuesday, September 8, 2015; 6:25 PM. Please note that the original airline reservation must be cancelled prior to submitting a new request on our website.
 
We apologize for the inconvenience and hope you found this information helpful.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: 9986422
I am rejecting this response because:Your representations are misleading to the general public. While someone living in [redacted] might not be misled by your representations, the average traveler unfamiliar with [redacted] would have no idea that "the shaded area" is actually miles away from the Museum Quarter. A presumably reputable business such as yours has a duty to not present misleading information to the general public. I suspect the Attorney General might be interested in reviewing your advertising practices
Sincerely,
Jonathan Parker

According to the customer, she selected a reservation with a flexible cancel policy and intended to cancel...

the reservation for a full refund on the confirmed check-in date, August 1, 2015.
 
Attached hereto is a copy of the consumer’s contract page indicating that the consumer selected a reservation with the following cancel policy. According to that policy: If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stay.
 
·     Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, July 31st (local hotel time). If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, August 1st).
 
We are sorry that the consumer’s reservation is non-refundable and we are unable to assist with the requested refund.
 
We appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-08-01 16:06:58
 
Please verify the following information to continue with your request.
Please check the credit card number that you entered.
[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
Free Parking
Check-In: Sat, Aug 1, 2015Check-Out: Sun, Aug 2, 2015
Room Type: Queen Room with Two Queen Beds
- Max 2 Guests
Flexible Cancellation
 
Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, July 31st (local hotel time). If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, August 1st).
Summary of Charges
Room Cost
$87.20
Rooms
1
Nights
1
Room Subtotal
$87.20
Taxes & Fees
$11.93
Total Charges
$99.13
Prices are in USD
promo cancel policy
Cancellation Policy
Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in.
Room 1



 
 
 
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room.
Important Information
·     Room Description: Standard Non Smoking Room With Two Queen Beds.
·     Rate Description: Websaver - Full pre-payment required upon booking
·     Hotel Freebies Details:
   Free Parking
·     Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, July 31st (local hotel time). If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, August 1st).
·     Guarantee Policy: Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
·     Your credit card is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
Your PayPal account is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
·     The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.

Hi.  Please see the response below that we have sent to our customer regarding her rejection. Thanks.
 
[redacted]
 
Thank you for taking the time to contact us regarding your hotel reservation at the [redacted]or Trip Number [redacted]
 
I am writing to let you know that we have received your Revdex.com concern and your email in our Executive Offices.
 
We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for; however, when you submitted your request, aside from the [redacted] - [redacted]d area that you have originally requested, you added
2 different areas ([redacted]k). The  [redacted]t is located on the [redacted] area, which is one of the areas you added/selected.
 
In addition, prior to purchase, you were asked to review your reservation, including the areas you have chosen and the terms associated with cancellations or changes. By indicating your 2-letter initial, TM, you agreed to those terms and verified that the areas selected were correct.
 
For your reference, a copy of the contract page has been sent in a separate e-mail. The contract page disclosed the terms and conditions of your reservation.
 
We are unable to provide a refund for this reservation. Instead, as a one-time exception, you can use the following coupon code to be used on a future priceline.com Hotel Express Deal. The coupon will provide a discount of 15% on your next reservation.
 
[redacted]
Details: Must transact in USD for discount to apply.
Available on Express Deals reservations
Book by February 1, 2018
 
We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful.
 
Sincerely,
 
[redacted]
Executive Offices

size="2">RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of 101.96 USD
has been issued.
Sincerely,
[redacted]
Priceine.com

Our record indicates that this
matter has been addressed with the consumer, since a partial refund in
the amount of $26.48 was already processed; we have processed a refund for the
remaining amount of $105.92.
Sincerely,
[redacted]
Priceine.com

From: [redacted] Sent: Wednesday, July 02, 2014 3:42 PMTo: [email protected]: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
 
I believe this issue has now been resolved. I just received the following e-mail from Priceline. I will advise Revdex.com if the refund does not come through, but I expect that it will. Thank you for helping me resolve this issue which Priceline nor American Express would help me with.
Dear [redacted],
Thank you for taking the time to contact us regarding your reservation
at the  [redacted] for Trip Number [redacted].
We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. We understand that you
are requesting a refund since you did not use the reservation due to
lack of Internet connection at the hotel.
We have contacted the hotel and they informed us that no charges were
made to Priceline for this hotel reservation. We have processed a full
refund back to your American Express card ending in 1008. A refund for
$82.09 was processed today, July 2, 2014. The refund will be processed
through our system within one business day. It is your bank that will
post the refund to your account. Bank processing time varies, so please
check with them if you do not see the refund in your account within a
few business days.
We apologize for any inconvenience and thank you for giving us the
opportunity to assist you.
Sincerely,
[redacted]
Executive Offices

RevDex.com, Inc.
In order to locate the
reservation and review this matter, we ask that the consumer kindly provide
priceline.com with the 11 digit Priceline Request number, and the email address
that was provided at the time of purchase.
Sincerely,
N D’Angelo
Priceline.com

Revdex.com,...

Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Customer’s Statement
of the Problem:
“I
was in the process of browsing hotels to stay at on the website
www.priceline.com on my cell phone. My dog jumped up on me as I was sitting on
my couch knocking my phone out of my hand and inadvertently pushed a button.”
 
Desired Settlement:
“I would like the $220.07 replaced back
into my bank account.”
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation. In this case, the consumer
selected a reservation that provided greater savings and less flexibility.
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the terms and conditions of the selected purchase.
 
·       
Cancel Policy
·       
This rate cannot be cancelled, changed or transferred. Refunds are not
allowed.
 
I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
4-star hotel in the [redacted]
Check In: Sat, Apr 11, 2015
Check Out: Sun, Apr 12, 2015
Rooms: 1 room for 1 night
Your Bid: $185.00 per
room/night
Taxes & Fees: $35.07
Room Total: $220.07
Have a promo code?
Guest Info (Room 1)
[redacted]
Billing Info
[redacted]
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
 axes
and Fees
Amount:
$35.07
Prices are in USD.
 
Cancel Policy
This
rate cannot be cancelled, changed or transferred. Refunds are not allowed.
TERMS AND CONDITIONS PAGE
We want you to love your hotel. So please read this important
stuff.
All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed.
Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do not
check-in on the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refund. Guaranteed late night arrival.
Check-out time varies by hotel.
If priceline accepts your price, priceline will book your
reservation in a property with
an equal or higher star level than you requested. Please note it
is possible that the
hotel you are booked in could be a Resort, which will meet or
exceed the minimum
qualifications of the star level you initially requested.
The hotel that is selected may or may not be one that you have
seen during a hotel
search on priceline. Any sorting or filtering options previously
used will not apply to
this Name Your Own Price request. Priceline will immediately
charge your credit card
the total cost of your stay. Rooms purchased through priceline
can not be cancelled,
changed or transferred and refunds are not allowed. If your
offer is not accepted, your
credit card will not be charged.
The reservation holder must present a valid photo ID and credit
card at check-in. The
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkout. These
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
I have read, accept, and agree to abide by priceline.com's terms
and conditions and privacy
policy.
Initial Here to Accept **
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy

I filed a complaint about a car rental situation, the company responded by saying that I didn't make it to the car rental place before they closed, but I have proof that this is not accurate.  On my receipt it has a time stamp on it and they asked for this receipt, meaning they have access to the correct time I was in [redacted].  I didn't see the email from Revdex.com, until you closed the complaint.  I am asking that you re-open this complaint, so that I can prove that I was in [redacted] at 10:33 in plenty of time to pick-up my car that they gave away well before 11:59 when they closed.  The sign posted on their window said they were out of cars and therefore went home for the night, closing early.  It had nothing to do with me being late to the counter as they are saying.
Thank You,
[redacted]

Our record indicates that this matter...

has been addressed with the consumer, and a refund of $127.58 was issued.
 
Sincerely,
[redacted]
Priceine.com

Revdex.com,...

Inc.
 
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Consumer’s Desired Settlement:
         
“I want Priceline to change the dates off all of my itineraries
currently dated for 6/3/15 - 6/9/15 to 6/17/15 - 6/23/15. I will even accept
that the return flight on 6/23 leaves later than the original booking.”
 
Priceline offers a variety travel service options, including
reservations that offer cancelations/exchanges.
 
When selecting a reservation, and prior to purchase, the
consumer is provided with the cancel policy associated with each reservation, including
the fare rules and restriction of the selected reservation.
 
In this case, the consumer selected a reservation that
provided greater savings and less flexibility.
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase.
 
Ticket is
non-refundable and changes are not
permitted. Please read the important fare rules and restrictions.
 
We thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
This contract
for request number [redacted] was originally initialled on Tue Mar 31 02:33:35
EDT 2015




Your Trip Summary
Names must match photo ID. Please
verify spelling and edit names
if necessary.
[redacted]
[redacted]



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and Save Cash
We have a one-way flight available that will save you cash. Enter
an offer and we will see if an airline accepts your offer.
Total charges, including taxes and fees,are displayed on the following
page.

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Departing Flight Information - Wednesday, June 3, 2015

Flight [redacted]
3h 20m, 1238 mi

From[redacted]
[redacted]Departs: 9:05 AM

To[redacted]
[redacted]Arrives: 12:25 PM

Aircraft[redacted]
[redacted]

Returning Flight Information - Tuesday, June 9, 2015

Flight [redacted]
3h 13m, 1238 mi

From[redacted]
[redacted]
[redacted]

To[redacted]
[redacted]
[redacted]

AircraftAirbus A320 (Jet)
Economy/Coach Class

 

















Passenger
and Ticket Information

[redacted]Seat Preference (Change Seat)
Flight [redacted]: 18A
Flight 1070: 18F

Jet Blue TrueBlue -
2101296496

Ticket Type:Electronic

[redacted]Seat Preference (Change Seat)
Flight [redacted]: 18B
Flight 1070: 18E

Ticket Type:Electronic

Summary of Charges
































Airline Ticket Cost:

$219.75 per ticket


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Protection
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is a smart decision!
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Airline Ticket Taxes & Fees:

$28.20 per ticket

Airline Ticket Trip
Protection:

Declined+ Add now Recommended!

Number of Tickets:

2

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$495.90

Total Trip Cost:
(All prices are in US dollars)

$495.90

Baggage fees
are not included in your trip cost.

Important Information






















•

Ticket is
non-refundable and changes are not
permitted. Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. No refunds will be granted for the unused portion of your
trip.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in.



 










Initial Here:







**



I have read, accept
and agree to abide by Priceline.com's terms and conditions and privacy policy.

Hello,
This was not my case. My flight was cancelled by [redacted] airlines and I was not notified.
AutumnComplaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. The screen shot provided by the consumer listing a $1462 rate, only lists an outbound flight and no return flight. This itinerary does not match the itinerary selected and purchased by the consumer. We searched for the same itinerary on [redacted] Airlines' website, and found that the total cost for the identical RT itinerary available is $ 2,047.80, which is higher than the price the consumer selected and purchased. Therefore, no refund is due. The full details for our Best Price Guarantee can be viewed on the following link or, copy and paste into your web browser: [redacted]. I am sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Revdex.com, Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.

We are sorry that the consumer is not
satisfied with his/her 4 star quality Name Your Own Price hotel accommodations
at the [redacted] Street [redacted], [redacted], and would
like to change or cancel the reservation.



Priceline
offers a variety travel service options, including our Retail
service, where consumers may be able to change or cancel the reservation based
on the cancellation policy presented at the time of purchase.
In this case
the consumer selected a reservation that provided greater savings and less
flexibility. When you purchase a reservation using our Express
Deals or Name
Your Own Price® service, you do not have the option to change or
cancel the reservation. Unfortunately, once a reservation of this type is booked,
Priceline does not have the ability to change or modify the reservation.
Additionally, we evaluate each participating hotel on
many different criteria, including guest satisfaction. We have researched to
find that this hotel does meet our expectations for the 4 star rating selected
on our website. Our competitors also rate this hotel as follows:
[redacted] [redacted]
[redacted] [redacted]
[redacted]
Consumers
who prefer to stay in a particular location or property, have the option to
visit our Retail service, and choose his/her preferred hotel from a list of
competitive prices across a wide range of hotels.



We are sorry the consumer’s selected reservation is non-refundable
and we appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com

Revdex.com, Inc.
We have received
the consumer’s additional comments.  As
you requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion.
According to the consumer she selected a specific bed type during
a hotel search on Priceline, and assumed that when selecting an Express Deals reservation,
any previous sorting filters (bed type) would still apply.
Attached
hereto is a copy of the consumer’s initialed contract page disclosing the
following Important Information.
Important Information
·       
The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline.
·       
Any sorting or filtering options
previously used will not apply to this request.
We are sorry that we are unable to assist the consumer any
further in this situation.
Sincerely,
[redacted]
priceline.com

Please CANCEL my complaint. There must have been a miscommunication from the [redacted] representative who told me they do not own [redacted]s, because I was able to rent a [redacted] after all. I would like to withdraw my...

complaint immediately.   -[redacted]

Dear [redacted],
Thank you for taking the time to contact us regarding the
reservation of [redacted] with [redacted] Corporation for Trip Number [redacted].
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that the
wrong credit card was used for this reservation and you intended to use a
different credit card. You placed [redacted] billing address and name during
the booking process, while, the credit card number entered is not his.
Our records indicate that you called our Customer Service
to change the credit card on file or, cancel the reservation. We are sorry;
however, for security purposes, once a request has been processed, the credit card
details cannot be altered or changed.
 
Once the credit card details were
provided upon booking, the credit card issuing  bank sent us
an approval for our system to process your purchase request. When assessing the
validity of a request, we process each of the factors collectively to determine
the risk.
Please be advised that since our travel partners do not
receive your billing information, this will not affect [redacted] trip. As
long as he can provide a valid credit card, issued in the driver's name with sufficient
funds to cover the security deposit, as well as a valid driver's license, he
will not have any problem picking up his rental car.
 Prior to booking
the request, we provided a Contract Page, which stated that the reservation is
non-refundable, non-transferable and non-changeable even if not used.
We apologize for the inconvenience and hope you find this
information helpful.
Sincerely,
[redacted]
Executive Offices

Revdex.com, Inc.
 
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence. In this case, the
consumer selected an Express Deals reservation, which does not offer the option
to select [redacted] – [redacted] or [redacted]. These options are available when
selecting a Name Your Own Price reservation. We are sorry that we are unable to
assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-03-09 17:06:51
$58 per night
3½ Star Hotel
in [redacted] Area for $58/night
This deal saves 40% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.
Area:


The area's economic powerhouse,
the bustling city of [redacted] is headquarters to many of the country's
largest companies. It has its own opera company, symphony... (Click for full
Description)


Star Rating:


What hotel is this?


Guest Score:


Rated
8.0
out of 10 (or higher)




Guaranteed Amenities:



Indoor or Outdoor Pool
Pets Allowed
Restaurant


Fitness Center
Business Center



Check In:


Fri Mar 13, 2015


Check Out:


Sat Mar 14, 2015


Rooms:


All rooms will
accommodate up to 2 adults.





Reservation Names:
age 21 or older


Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:


 
 
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
[redacted]
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel [redacted]
Your hotel is guaranteed to be in
this areaView a larger map
»
We
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luggage locator services, cash transfers, medical assistance services and
emergency services.
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to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No, thanks. I
prefer to travel without Trip Protection.
Summary
of Charges
Price per night:


$58


Rooms:


1


Nights:


1


Room Subtotal:


$58.00


Travel Insurance


$0.00 ( DECLINED ) + Add
now Recommended!
(remove)



Taxes & Fees:


$14.35


Priceline Hotel Coupon:


-$0.00


Total Price:
All prices are in U.S. Dollar.


$72.35
72.35
72.35 0.00
Apply
Coupon
Have a coupon code?Apply
This coupon is invalid or has expired


Mandatory
fee of is collected at the hotel.
Review Important Information
All rooms will accommodate up to 2 people. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by Priceline.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one that you
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Mandatory Fee: This hotel charges an additional
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Pets Policy:
1-6 nights, a $100 non-refundable pet fee will apply. 7-30 nights, a $200
non-refundable pet fee will apply. Only dogs weighing 50 lbs and under are
permitted; two dogs allowed if not exceeding 75 lbs total. Service Animals
exempt from fees.
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cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
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