Priceline.com

Complaint: [redacted]
I am rejecting this response because:
 
The response appears to be a standard corporate form letter sent in reply to complaints. 
 
In Priceline's advertising, they state, "Priceline.com gives travelers the inside track to the best deals and discounts even at the last minute. With our negotiating power and deal search technology, Priceline can help you save on airline tickets, cheap hotel rooms, car rentals, vacation packages and cruises."
 
I find this advertising  highly misleading,
 
First of all, I did not find anywhere on their site to inquire about corporate discounts, military discounts, [redacted] discounts, [redacted] discounts, etc. Then, the letter states these discounts are not subject to the Best Price Guarantee. I do not recall any Best Price Guarantee stated anywhere on the advertising or hotel reservations agenda I used. Perhaps it is located somewhere in the small print which I failed to read.
 
But, the best part of the response was for me to contact the executive offices at 1-866-xxx-xxxx if I had any questions. Unfortunately, I was unable to dial 1-866-xxx-xxxx. Also, the local [redacted] operator was unable to dial that number for me. I was informed that the number is a United States phone number. Perhaps this number is an internal Priceline number and can only be used by Priceline employees. 
 
In summary, I found the response unsatisfactory. Fortunately, as a retired officer, I am able to absorb any additional costs. However, there are many enlisted personnel and others less fortunate who depend on these discounts in order to afford their travel. And, there are companies, like Priceline, who lead them to believe they are getting the best rates possible when, in fact, they are not. 
 
Therefore, I will be sending notices to the Department of Defense, [redacted] and [redacted] to remind their employees and subscribers to search rates diligently before using Priceline or similar programs in booking hotels, flights, car rentals or cruises.
Sincerely,
[redacted]

Dear Ms. [redacted],

face="Calibri"> 
We wanted to take this time to contact you in regards to your rental reservation with [redacted] Rent a Car booked under Trip Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you said that you were charged $95.60 by [redacted] Rental Car for your rental.
Please be advised that your reservation was pre paid, and you should have only been charged additional fees by the rental partner if you purchased additional items at the rental counter, or if you requested an upgrade.
 
We reviewed your reservation in our system and verified with [redacted] Rent a Car that they placed an authorization on your account for the security deposit and that it was released when you dropped off your rental.
 
However, if you confirmed with your bank that you were charged by [redacted] Rent a Car, kindly send us a copy of your billing statement showing the charges and send it to 866-741-5647. Kindly include your name and the trip number of your reservation, which is [redacted].
 
Once we receive the document, we will research your issue further with the rental car company.
 
We apologize for the inconvenience and hope to hear from you soon.
 
Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Upon hotel room
check-in/out the hotel representative provided
the consumer with the lower negotiated room rate established between
priceline.com and the hotel, which is not available to the public.
 
Priceline.com is a
travel agent and as such, makes hotel room rates available on behalf of the
hotels. Just like every other business, we receive reduced rates because we
sell in large volume, and if you compare our rates, you will find them to be
very competitive. We strive to offer customers the best alternatives for saving
money while at the same time maintaining profitability.
 
I apologize if the
consumer is disappointed with the difference in rates; however, priceline will
not be able to offer a refund for the difference in rates.
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the purchase.
Priceline
appreciates the opportunity to clarify.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:Priceline.com was in a contract with me.  I paid $39.42 for them to coordinate a car, at the agreed time and location.  I paid $39.42 and did not have access to that money, when Pricline.com fell through on the contract.  Priceline.com did not coordinate the rental car, they simple held my money for several days.Every single rental counter at the airport (and several of their satellite locations) was without cars to be rented.  I was stranded at the airport and having to decide what meetings and appointments I was going to have to cancel the next day explaining to them that Priceline.com fell through on their contract.  I, by pure luck, found a replacement rental car (that was briefly available) on my own accord, but I paid Priceline.com to do this, and they agreed by taking my money and giving me a confirmation number... but they failed to follow through.  I did not put a deposit on lucking into a rental car, which I would have to find.  If I wanted to just give $40 to people to hold onto for me, I would have to make that choice with careful thought... but that is not what this contract was about.I can't imagine that they would be okay walking into a restaurant, paying for a meal food, then finding out right at the time you are picking up your fork, that not only would they Not be fed, but they would have to wait a week to get their money back... and then incorporate all the appointments that were getting cancelled and rescheduled.I was incredibly inconvenienced, AND out $40 for about a week, AND
ended up having to pay more than twice that, to accomplish what
Priceline.com was paid to do, and miserably failed.  I'm not okay with them simply refunding my money.  That was only the first step of what is needed to rectify this situation.  They need to pick up the tab on the bill for the replacement car.
Sincerely,
[redacted]

Our record indicates that this matter...

has been addressed with the consumer, and a refund in the amount of $454.00 was issued to the credit card account used to make the purchase.
 
Sincerely,
[redacted]
Priceine.com

Complaint: 10009336
I am rejecting this response because:  It was their place to ask if I had a pet since it was a pet friendly hotel.  I am very disappointed in Priceline and Revdex.com.  I am dropping this case since I have gotten nowhere and friends of mine all agree that I was done wrong.
Sincerely,
Vicki Johnson Johnson

face="Times New Roman">
 
In order to locate the
reservation and review this matter, please provide the 11 digit Priceline request
number, as well as the email address that was provided at the time of purchase.
 
Thank you,
[redacted]
Priceline.com

Revdex.com, Inc
[redacted] feels that
rooms purchased through priceline are only smoking rooms. He indicated that he
is sensitive to cigarette smoke and it causes irritation to him medically. He is
requesting a credit to use on a future hotel reservation since the hotel could
not accommodate him in a non-smoking room.
We advise customers on the website
if they require a non-smoking room, they can select a hotel that fits their
needs by making a reservation using our Retail service since with the Name Your
Own Price portion states that all special requests, including room-types, are
based on availability and honored at the discretion of the hotel. With cannot
guarantee a non-smoking or smoking room. Below is a copy of the contract page
the customer initialed and agreed to prior to submitting their offer.
We are sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]

2
Star Moderate Hotel, [redacted] Area


Which
hotel will I get?




Check-In Date:




Saturday, July 5, 2014




Check-Out Date:




Monday, July 7, 2014




Region
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]




Number of Rooms:




1




Number of Nights:




2










 
 

Offer Price Per Room, Per Night:




US$ 95.00





Travel
Insurance:




US$
10.00






Subtotal:




US$ 190.00





Taxes and Service Fees:




US$ 33.52




Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 223.52




Have a coupon code? Apply Apply Coupon
Remove Coupon


This coupon is invalid or has expired








Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury, and
job loss for only USD10.00 per room per night. Details.








*Prices
are in US dollars.
Important
Information
All rooms will accommodate up to 2
adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or
other special needs
(including preferences for smoking or non-smoking rooms) should be requested
through your confirmed hotel and cannot be guaranteed.
Reservation
is guaranteed for arrival on the confirmed check-in date only.
If you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.
If
priceline accepts your price, priceline will book your reservation in a
property with an equal or higher star level than you requested. Please note it
is possible that the hotel you are booked in could be a Resort, which will meet
or exceed the minimum qualifications of the star level you initially requested.
The hotel that is selected may or may not be one that you have seen during a
hotel search on priceline. Any sorting or filtering options previously used
will not apply to this Name Your Own Price request. Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If your
offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal
account the total cost of your stay. Rooms purchased through priceline cannot
be cancelled, changed or transferred and refunds are not allowed. If your offer
is not accepted, your PayPal account will not be charged.
The
reservation holder must present a valid photo ID and credit card at check-in.
The credit card is required for any additional hotel specific service fees or
incidental charges or fees that may be charged by the hotel to the customer at
checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.
For
security reasons, and to indicate that you have reviewed your request, please
initial below. Remember that you agreed to abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your initials
when you submitted your original request.

 


[redacted]
* have read, accept and agree to abide by priceline.com's terms and conditions and privacy
policy.



 
 





















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Offer Price Per Room, Per Night:
US$ 95.00

 


Travel Insurance:
US$ 10.00

Subtotal:
US$ 190.00

Taxes
and Service Fees:
US$ 33.52

Priceline Hotel Coupon:
-US$ 0.00


Total Charges*:
US$ 223.52


Have a coupon code? Apply Apply Coupon Remove Coupon

This coupon is invalid or has
expired




Purchase Trip Cancellation/Interruption
Insurance
Check here to cover yourself in the event of unforeseen
illness, injury, and job loss for only USD10.00 per room per night. Details.


*Prices are in US dollars.
Important Information
span.iiBullet { background: transparent url(content/images/bullet_white_bg.gif) no-repeat left center; }
 
All rooms will accommodate up to 2 adults. Requests for bed types
(King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking
or non-smoking rooms) should be requested through your confirmed hotel and
cannot be guaranteed.
Reservation is guaranteed for arrival on the
confirmed check-in date only. If you do not check-in on the first day of
your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to a
refund.
If priceline accepts your price, priceline will
book your reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could be
a Resort, which will meet or exceed the minimum qualifications of the star level
you initially requested. The hotel that is selected may or may not be one that
you have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this Name Your Own Price request.
Priceline will
immediately charge your credit card the total cost of your stay. Rooms purchased
through priceline cannot be cancelled, changed or transferred and refunds are
not allowed. If your offer is not accepted, your credit card will not be
charged. Priceline will immediately charge your PayPal
account the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If your offer is
not accepted, your PayPal account will not be charged.
The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may be
charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in your
offer price.
Hotel rooms purchased through priceline are not
eligible for frequent traveler points, upgrades, vouchers, or other discounts
and incentives.
For security reasons, and to indicate that you have reviewed your request,
please initial below. Remember that you agreed to abide by priceline's
terms and conditions regarding hotel rooms and the use of the priceline.com
Web site by entering your initials when you submitted your original request.
Initial Here:


I have read, accept and agree to
abide by priceline.com's terms
and conditions, privacy policy and
the travel insurance Description
of Coverage. I have
read, accept and agree to abide by priceline.com's terms
and conditions and privacy policy.

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] Settle Inn for Trip Number
[redacted].
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you are not happy with the 20% refund
that was issued for this reservation and we really wish that we could give you
the resolution that you are looking for; however, your reservation is truly
non-changeable, non-cancelable and non-refundable.
The [redacted] Settle Inn has allowed a one-time
exception and issued a 20% discount on this reservation. Your refund has been
processed. A refund for $16.71 was issued on May 28, 2014. We will issue a
refund to your bank within one business day. Your bank will then post it to
your account. The bank processing time varies so please check with them if you
do not see it in your account within a few days.
For your reference, a copy of the contract page has been
sent in a separate e-mail. The contract page disclosed the terms and conditions
of your reservation.
In addition, for future reference, aside from the
Customer Service phone number listed on your confirmation page, ###-###-####,
you can also contact them at ###-###-####. This number can be found on our
website, [redacted], under the
"Contact Us" link in the Help Section located in the upper right
corner of the home page.
We are sorry we did not provide you the answers you were
looking for and we hope you find this information helpful.
Sincerely,
[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am disappointed in their reply..   It was not clear info as far as we are concerned.  Their policy stands and I can live with that but as mentioned I have just booked three return flights to [redacted], 3 rooms for 7 days for Sept and will repeat this for 5 months in 2016 and will be more than happy to book with the competition.  They won the battle but lost much much more......
Thank you for taking the time to hear my concerns.
Sincerely,
[redacted]

RevDex.com, Inc.
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion.
The consumer
states:
“I
purchased hotel reservation through priceline 5/9. The itinerary said to call
the hotel for special accommodations. My special accommodation was a room with
2 double beds instead of 1 king bed. This was to be a "girls" getaway
to the beach and the [redacted] hotel in [redacted] seemed like an nice
adventure. I called the hotel immediately upon getting my itinerary from
priceline to ask for the double room.”
We are sorry that the hotel was unable to accommodate the guest
with two beds in one room.
Priceline offers a variety travel service options, including
our Retail service where consumers have the option to select specific bed type accommodations.
When selecting a reservation, and prior to purchase, the
consumer is provided with the terms and conditions associated with each
reservation.
In this case the consumer selected a Name Your Own Price reservation
that provided greater savings and less flexibility.
On each consumer’s
contract page, we place the following disclosure regarding this issue labeled
under Important Information.
Important Information

All rooms will accommodate up to 2 people. Requests for bed types
(King, Queen, 2 Doubles, etc.) or other special
requests (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed by Priceline.



Thank
you for the opportunity to clarify.


Sincerely,


[redacted]


priceine.com








This
contract for request number [redacted] was originally initialed on 2014-05-09 09:36:56








Please Review Your
Request














































3 Star Upscale Hotel


Which hotel will I get?




Check-In Date:




Sunday, July 13,
2014




Check-Out Date:




Thursday, July 17,
2014




Region




[redacted] - [redacted]
[redacted]
[redacted]
[redacted]
[redacted]



Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




[redacted]




Number of Rooms:




1




Number of Nights:




4













































Offer Price Per Room, Per Night:




US$ 96.00










Travel Insurance:




US$ 20.00






Subtotal:




US$ 404.00





Taxes and Service Fees:




US$ 84.48





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 488.48




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired


















Purchase Trip Cancellation/Interruption
Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD20.00 per room per night. Details.









*Prices are in US dollars.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.







I[redacted]





I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.








We want you to love your hotel. So please read this important
stuff.

Initial Here to

RevDex.com, Inc.
Our record indicates that this
matter has been addressed with the consumer. The consumer must contact priceline
for further assistance at 1-[redacted]. The Executive Office
hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday.  Trip Number [redacted]
Sincerely,
[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Prior to selecting the room the cancellation policy was no fee for cancellation up to the day of the stay, and included Priceline's low price, which was the same as several other competitors. There was no warning that the policy wood change or did change with the exception of the "Terms". I had no reason to think that any of the terms changes once I selected their offer. Is this not considered Bait and Switch. Below is the emaiI I got, after selection the deal.
priceline.com 
May 23 at 5:34 AM
To
[redacted]
To view this email as web page, go here
Follow Us
Flights
Hotels
Cars
Packages
Cruises
Paul Schaaf, it's time to pack your bags!
Your Trip Number is 275-687-753-49. View Printer Friendly Itinerary.
 
Days Inn - [redacted]
 
[redacted] 
[redacted]
Check-In
Tuesday, May 26, 2015 at 03:00 PM
 
Check-Out
Friday, May 29, 2015 at 11:00 AM
 
Add a Night to your stay 
 
Your Room
 
Reservation Name[redacted]
 
Confirmation Number[redacted]
 
Reservation DetailsRoom Assigned On Check-in
 
 
Add a Room to your stay 
 
 
Important Information
A valid photo ID and credit card are needed at check-in.
 
All rooms are booked for double occupancy (i.e. 2 adults) and accommodations for more than two adults are not guaranteed.
 
We recommend that you bring a copy ofyour itinerary or receipt to the hotel.
 
Frequently Asked Questions
 
What do I need to bring to the hotel for check-in?
Can I add nights to my hotel reservation?
Can I add rooms to my hotel reservation?
Hotel special requests
Can I check-in early or late?
Can I change or cancel my hotel rooms?
see all
 
 
 
Priceline Name Your Own Price® and Express Deals® services are different from published price services. Exact hotel, airline and rental car company are shown only after booking. All sales final. Airfares do not include fees for checked baggage, or foreign departure/ port charges. See Full Terms and Conditions.If you have questions about your priceline reservation, please visit our Customer Service Center.To learn about our email partner's privacy policies, including the use of cookies in this email, click here.This is a transactional email from Priceline.com LLC - 800 Connecticut Ave. Norwalk, CT 06854[redacted] [redacted] [redacted]

Dear [redacted]
 
Thank you for contacting us regarding your reservation
with [redacted] Lines booked under Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you no longer needed the
tickets you purchased and want to receive a refund.
 
Prior to submitting your request, you were provided with
a contract page that indicated your tickets were non-changeable, non-refundable
and non-transferable. When you missed your scheduled flight the airline
considered you a ?no-show? and released your seats. This is standard procedure.
If you had purchased your reservations from another travel company or directly
from the airline your reservations would still be non-refundable.
 
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time.  
Sincerely,
 
Teddi C[redacted]
Executive Offices

According to the consumer,
he/she did not authorize the purchase of a...

rental car at the rate of $18 per
day.
 
Attached hereto is a copy of the
consumer’s initialed contract page authorizing the terms and conditions of the
selected purchase.
 
I thank you for the opportunity
to clarify.







Sincerely,
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-05-10 16:55:13












 


·       
4
·       
2

·       
AUTO
·       
AC
Unlimited Mileage
Compact Car with Unlimited Mileage


Pick-up: [redacted]
Drop-off: [redacted]
Pick-up Date & Time: Monday, June 01, 2015, 08:00 AM
Drop-off Date & Time: Wednesday, June 17, 2015, 07:00 PM
Rental Car Company:
Total Charges
17 Days at: $18 /day


Total:$409.79
Summary of Charges
Your Price Per Day:
$18 (per day)
Total Rental Days:
17
Subtotal:
$306
Taxes and Fees: (details)
$103.79
Total Charges:
$409.79
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup
under 25?












Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:Credit Card Debit Card

The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.
For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?Proof of round trip travel Local renter



The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.



Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This will
be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted, you will not be charged.

·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

Complaint: [redacted]
I am rejecting this response because these remain the pat, scripted answers that I have been receiving since the situation began. I still feel that the map they used to display the area was deceptive and Priceline's referring to that area as part of the [redacted] takes advantage of those with limited knowledge of the city, which shows a lack of honesty and integrity on the part of the company. I wanted to stay in a certain area of the city because based on my research that would be a safe place for me as a solo female traveler and by advertising the deal as near the [redacted] they have forced me into a situation where I am staying in an area that is unsafe, a fact that is noted in some of the reviews on Priceline's own site.
Additionally, they still have not addressed what it is that qualifies this property as 4 star. This is the description of a 4 star property from Priceline's own website "The personalized customer service, elegant décor, and amazingly high standards of comfort at these hotels are simply unbeatable." According to customer reviews, again from Priceline's own website there is no reception or concierge, for check in you need a code to access the building and that was confusing for many people, there is no luggage service, and as there is an automated check-in system rather than one with a person multiple people  reported having a staff person bang on their door at 9:00 at night and demand that they prove their identity as a guest. I can't imagine anyone who would describe this as "personalized customer service".
Finally, I have read the terms and conditions and would like to draw attention to the following clause "We or the applicable hotel may, on an exception basis and at the request of the hotel guest, waive one or more of the restrictions after the hotel room has been booked. " Therefore, despite Priceline's assertion that there is nothing they can do, it seems appropriate given the information that I have provided that they consider this one of those exceptions.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Priceline had given us the $100 "code" the last time.  That code did not work when we tried to use it.  If we are able to successfully use the newly issued "code" then I can satisfactorily close this complaint.
Sincerely,
[redacted]

RevDex.com, Inc.
 
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. The consumer
states: “I never saw this cancelation policy when making my purchase”. I am sorry that the consumer was unaware of the
cancel policy when making the reservation. Unfortunately, there is nothing I can add to what has already been
stated in our previous correspondence. I am sorry that we are unable to assist
the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:
From: [redacted] Sent: Wednesday, July 30, 2014 6:56 PMTo: [email protected]: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
 
I wanted either [redacted] Rental or Priceline.com to reimburse the money to my wife's checking account, $90 plus a few cents. She contacted her financial institution that issue her debit card and was able to get her money back. Be advise though that I will continue my efforts in promoting a negative campaing  with my friends, family members and co-workers about [redacted] and priceline.com due to their business practice of ripping people off of their hard earned money. I no longer wish to do business with either of them. I think that if more consumers continue having these kind of experiences with this two businesses; your job should be to add them to your complaints list.
    Thank you for taking the time to respond to my complaint in a very expedient manner.
 
 Best regards; 
 
[redacted] 
 
Sincerely,
Edgardo Nieves

Dear Ms. [redacted],

face="Calibri"> 
We wanted to take this time to contact you in regards to your hotel reservation at the [redacted] [redacted] booked under Trip Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you said that you were not given an option to place in your offer price during the booking process and that our website confirmed your request for a higher rate. We reviewed your reservation in our system and verified that the price you named was $127.00 per night and does not factor in taxes and fees. We provide the total amount that you will be charged on your Contract Page that you reviewed prior to purchasing your reservation.
 
The rate that you purchased is non-changeable, non-cancelable and cannot be changed. We searched for a reservation based on the price you offered and when we found a travel partner willing to accept the offer price, we immediately charged your card to lock in the rate and secure the reservation. Our travel partner accepted the reservation on the condition that it would not be changed or cancelled.
 
Prior to purchase, you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation you agreed to those terms. A copy of your contract page was sent to your email address for your reference.
 
We do offer our Best Price Guarantee. If you find a lower rate before check-in, please call us, and if it matches all of the conditions of our Best Price Guarantee program, we will refund the difference.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
 
Sincerely,
 
Israel K*
Executive Offices