Priceline.com

Revdex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion.
Priceline does not disclose or guarantee that Name
Your Own Price accommodations will be pet friendly properties. Consumers who
wish to purchase pet friendly hotel room accommodations have the option to select
a property from our Retail/Published Price service and contact the hotel prior
to purchase to inquire on the property’s pet friendly conditions.
Do Priceline hotels allow pets?
With our Retail
service, you can sort by specific amenities to include pet-friendly
hotels. Some pet-friendly hotels may indicate that they allow pets in the hotel
description. However, there may be additional restrictions. To best determine
if the hotel you are selecting allows pets and what restrictions may apply, you
should contact the hotel directly.
We are unable to assist the consumer any further in this
situation.
Sincerely,
[redacted]
priceline.com

11.0pt;"> 
Our record indicates that this
matter has been addressed with the consumer.
 
The airlines have advised that the flights were cancelled
due to irregular operations and a refund was issued as follows:
 
Refund Amount: $286.00
Refund Reference Number: [redacted]  
 
 [redacted] has
also advised that they offered the consumer a $100 [redacted] voucher.
 
Sincerely,
[redacted]
Priceine.com

Complaint: 9974070
I am rejecting this response because:
The response did not address the issue of the company being available to the consumer when a problem arises. It should not be necessary to go through the process of contacting the Revdex.com to get a company to respond to their consumers.
Sincerely,
Sherri Birmont

Complaint: [redacted]
I am rejecting this response because:  Priceline was not sensitive to their customer.  I work in customer service and I understand policy.  All I am asking is for a full refund so that I can get the hotel that I need.  
Sincerely,
[redacted]

Please see the response below that we have sent to our customer.  Thanks.
 
Dear [redacted]
 
0pt;">We are contacting you today regarding your reservation at the [redacted] West booked under Trip Number [redacted]
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you have concerns regarding the star rating of the hotel and you would like to be refunded for the reservation.
 
We provide hotel chain examples for illustration of what you may expect when choosing a star level. We do indicate that the brands shown are only examples and may not be a part of our program. Every hotel is different and not all hotels within a certain chain have the same star level rating.
 
We checked your reservation and verified that the hotel has an average guest rating of 8.7 which is based on actual reviews from customers who have booked on our site and stayed at the hotel. We assess each property on many different criteria, including cleanliness, guest satisfaction, decor, etc. and our hotel ratings are actually stricter than other national rating companies.
 
We contacted the hotel and they advised that you checked in early and stayed in the room for around 3 hours before you checked out. The hotel did not allow a refund since the room was used for a few hours.
 
The reservation that you purchased is truly restricted which is non cancelable and non refundable. This information was provided on your contract page prior to booking. For future reference, we suggest that you choose from a list of itineraries on our website where the name of the hotel and price are displayed prior to purchase so that you can choose a specific hotel.
 
As a gesture of goodwill, we processed a full refund of 74.78 USD for your reservation. Your refund will be processed by our system within one business day and your bank will post the refund back to your account.
Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.
 
We apologize for the inconvenience and thank you for giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

I am very disappointed with the customer service at Priceline.com. I booked a hotel for a trip I was going to take. A couple days before the trip, friends told me that they saw the prices for the same hotel were cheaper on Pricelines website. I called Priceline. They said that the "low price guarantee" was only good for 24 hours from the time I made the booking. They would not give me the current advertised price no matter how much I tried. They would also never transfer me to a "manager". I spoke to 3 different customer service people and realized they were all reading from the same script. All stating that they "understood" my issue and would have the same concern, but never attempted to help. Just stated that their "policy" was only 24 hours and therefore I was not entitled to a price adjustment
I decided I would cancel the reservation and rebook it but was told that the cancellation needed to be done the day before for a full refund. They would now be charging me a $299 fee to cancel.
I will never be using them again. Over a few $ they have lost a customer and I will be telling everyone I can not to use them. They are NOT customer friendly

D[redacted]
*
We are writing you today regarding your reservation with
the [redacted] for Trip Number [redacted]
 
I am writing to let you...

know that we have received your
Revdex.com concern in our Executive Offices.
 
I attempted to contact you today in an effort to address
your concern; however, I was unable to speak with you at the number you
provided at the time you booked your reservation.
 
I understand that you felt the star rating assigned to
your hotel was not accurate.
 
When evaluating hotels, we take into consideration hotel
industry information as well as customer feedback. We also assess each
participating property on many different criteria, including cleanliness, guest
satisfaction, decor, etc. Our ratings may vary from other national rating
companies; however, they are generally stricter than others.
 
We found that this hotel does meet our expectations for
the star rating selected on our website. Our competitors also rate this hotel
as
follows:
 
[redacted]
Tripadvisor.com = 2? Star
 
Upon reviewing, our record shows that you purchased a
restricted booking. However, since we value your business, we can make a
one-time exception and cancel your reservation for a full refund.
 
If you would like to proceed with the cancellation,
kindly reply to this email with your approval or call us before August 18,
2016. You can contact us directly at 1-866-966-7186. The Executive Office hours
are
9:00 a.m. to 8:00 p.m. Eastern Time, Monday through
Sunday. You will need to enter your Trip number, which i[redacted] when you
contact us.
 
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
th[redacted]
 
I look forward to hearing from you.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
 
I feel the hotel was misrepresented by Priceline. When I signed the acceptance of Priceline's no-refund policy, it was with the understanding that I was purchasing a hotel that included "brand names and independent hotels similar to:
 
[redacted] (89% customer satisfaction)
[redacted] Inn (88% satisfaction)
[redacted] Inn (76% satisfaction)
[redacted] (71% satisfaction)
[redacted] (62% satisfaction)" 
 
I was given the [redacted] Tree, which scored a low 64% satisfaction, horrible reviews and photographs of a rundown establishment. I feel Priceline is deceptive in it's marketing by hiding the name of the hotel and stating it will be of a certain quality, then delivering something wholly different. If I had known it was the [redacted] Tree, I never would have made the purchase.
 
I have attached photographs of the above mentioned hotels to illustrate the vast difference in quality between the examples given by Priceline compared to the [redacted] Tree. 
Sincerely,
 
[redacted]

I am in receipt of the...

complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
The consumer contacted Priceline on Mon Jul 27, 2015 at 10:12:19 AM ET, requesting to cancel or change
the reservation.  As
noted on the attached contract page, the consumer chose to select a Published
Price hotel room rate with the following cancel policy. According to that
policy the hotel requires payment for the first
night's stay
·      Cancel Policy: For the room type you've selected, you can
cancel your reservation up until noon on Tuesday, August 4th (local hotel
time), however the hotel requires payment for the first night's stay. You will
be charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available
after noon local hotel time on Tuesday, August 4th.
Once again, thank you for getting in
touch about this.
Sincerely,
 
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-07-24 08:44:34
 



Please verify the following
information to continue with your request.

Please verify that the first
name for all hotel guests is complete.
Please verify that the last
name for all hotel guests is complete.


The [redacted]
 
[redacted]
Check-In: Fri, Aug 7, 2015Check-Out: Sat, Aug 8, 2015
Room Type: Traditional Queen Room
- Max 2 Guests
Non Refundable
 
Cancellation Policy
For the room type you've selected, you can cancel your reservation up until
noon on Tuesday, August 4th (local hotel time), however the hotel requires
payment for the first night's stay. You will be charged for the first night's
stay including taxes and fees. Any remaining amount will be refunded to you.
Refunds or cancellations are not available after noon local hotel time on
Tuesday, August 4th.




























Summary
of Charges

Room Cost

$189.00

Rooms

3

Nights

1

Room Subtotal

$567.00

Taxes & Fees

$91.23

Total Charges

$658.23

Prices are in USD
promo cancel policy
Cancellation
Policy
Reservation
Name (Age 21 or Older)
Enter the name of the person
checking into each room. This person must present a valid photo ID and credit
card at check-in.












Room 1

 

Use this name for all rooms

Room 2

 

Room 3

 





I agree to the Booking Conditions, Terms and Conditions
and Privacy Policy
by booking this room.
Important Information
·      Room Description: 2q Beds:Traditional Non-Smoking:Heavenly Bed
And Bath: 46 Inch Led Tv:24hr Access To Health Club
·      Rate Description: Websaver - Full pre-payment required upon
booking
·     
Cancel Policy: For the room type you've selected, you
can cancel your reservation up until noon on Tuesday, August 4th (local hotel
time), however the hotel requires payment for the first night's stay. You will
be charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available
after noon local hotel time on Tuesday, August 4th.
·      Guarantee Policy: Reservation is guaranteed
for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
·      Your credit card is charged the total cost
above at time of purchase. Prices and room availability are not guaranteed
until full payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·      Pet Policy: We accept dogs 40 pounds and under as well as service animals.
·      The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in the
room rate.

Dear [redacted] border-box; font-family: Verdana; font-size: 12px; line-height: 17.1429px; background-color: rgb(255, 255, 255);">Thank you for taking the time to contact us regarding your airline reservation under Trip Number [redacted]I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your concern about finding a lower rate for the same itinerary.As you stated in your complaint, you saved a screenshot of the lower price. Kindly reply to this email and attach a copy of the lower rate so we can further review your request.I look forward to hear from you.Sincerely,Nico T[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:this is about false advertising. I chose this deal when an image and copy flashed up on my screen with the words that specifically said the [redacted] Airport. The actual location might be 7 miles away, but it is within a National Park, so it takes 45 minutes to 90 minutes to reach this location. This is 100% misleading information and I made my purchase based on this false pretense that the car would be at the airport.
No business should mislead their customers this way. It's a bait and switch tactic. Thousands of upset customers on their [redacted] page everyday. We rely on organizations like yours to correct these bad business behaviors. 
Please reconsider your decision, 
Sincerely,
[redacted]

Revdex.com, Inc.
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence.  The consumer chose to select a non-refundable
Name Your Own Price reservation for greater savings and agreed to the terms and
condition of his/her selected purchase. Attached hereto is a copy of the consumer’s
initialed contract page agreeing to the non-refundable terms and conditions of
the purchase. Please note that the hotel room was available to the consumer as
booked. We are sorry that we are unable to assist the consumer any further in
this situation.
Sincerely,
[redacted]
priceline.com
This
contract for request number
[redacted] was originally initialed on 2014-06-10 00:50:59

Please Review Your
Request


















































3 Star Upscale Hotel


Which hotel will I get?




Check-In Date:




Sunday, June 15,
2014




Check-Out Date:




Monday, June 16,
2014




Region




Saint Augustine, FL




City Areas:




St. Augustine Beach Area
St. Augustine Historic Area




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




Li[redacted]




Number of Rooms:




1




Guaranteed Amenities:




Indoor or Outdoor Pool, Fitness
Center, Business Center, Guest Score 7/10 or Higher




Number of Nights:




1













































Offer Price Per Room, Per Night:




US$ 75.00





Travel
Insurance:




US$
5.00






Subtotal:




US$ 75.00





Taxes and Service Fees:




US$ 16.49





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 91.49




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired


















Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.









*Prices are in US dollars.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card
the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.







Initial Here:




I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

RevDex.com, Inc.
In order to locate the
reservation and review this matter, we ask that the consumer kindly provide
priceline.com with the 11 digit Priceline Request number, and the email address
that was provided at the time of purchase.
Sincerely,
[redacted]
Priceline.com

Hi. Please see the response we sent to the customer below:
[redacted]
*
Thank you for contacting us regarding your reservation at [redacted]...

[redacted] booked under Trip Number [redacted]. 
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are unhappy that the Guest Satisfaction Review is lower than you were guaranteed.
 
Guest ratings are dynamic and change based on new customer reviews received. Since we are showing the hotel has a 6.9/10 which is lower than the 7/10 you were guaranteed, we can offer to cancel your reservation for a full refund, or you can keep the reservation and we can issue a 20% refund of the total cost. Make sure to contact us back prior to your scheduled check-in date because after that time we cannot offer a cancellation to the reservation. 
 
Thank you for emailing. I appreciate your patience while we continue to work to resolve your issue.
 
Sincerely,

[redacted]
[redacted]

With
Priceline, consumers have a choice. Consumers have the option to visit our
Published Price service, which offers flexible cancelation options allowing
consumers to cancel the reservation in the event of a change in plans, etc.
Consumers also have the option to save even more money by selecting our Express
Deals/Name Your Own Price® hotel service where the consumer must
agree to the non-refundable, non-changeable terms and conditions of the
purchase.
When
selecting a reservation, the consumer is provided with the terms and conditions
associated with each reservation.
 
In
this case, the consumer chose to select a restricted non-refundable, non-changeable
Name Your Own Price reservation for greater savings and less flexibility.
 
I understand that the consumer also selected the purchase of trip
protection at the rate of $5, intending to use the trip protection in the event
of a change in plans.
When opting to select
trip protection, Priceline presents the Description of Coverage of the trip
protection directly on the consumer’s checkout page. Prior to purchase, the consumer
is also asked to review and authorize the travel insurance Description of
Coverage.
Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy
policy. I have read, accept
and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description
of Coverage.
 
Please note that the trip
protection description of coverage is presented when selecting the option, and
again presented when authorizing and agreeing to the terms and conditions of
the selected purchase.
Priceline clearly discloses that the travel insurance reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events. 
Attached hereto, is a copy of the description of coverage.
·       
100%
Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family
members and traveling companions, death in the family, job loss or other
specified events.
Yes! I'd like to purchase
Trip Protection for $5.00 per room, per night. View Terms and Conditions
Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy
policy. I have read, accept
and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description
of Coverage.
 
Trip Cancellation and Trip Interruption>
If you must cancel
or interrupt your trip for a covered reason, the plan provides coverage for the
prepaid, non-refundable and unused payments or deposits that you paid for your
Name Your Own Price®. Covered reasons include illness,
injury or death to you, an immediate family member, traveling companion or
business partner. Additional covered reasons include job loss, jury duty,
subpoena, homemade uninhabitable by fire, flood or natural disaster, being
involved in a documented traffic accident while en route to departure and more.
The travel insurance description of coverage does not
include protection in the event of unforeseen business or personal obligations,
changes in your travel plans or dissatisfaction with your itinerary.
Attached hereto, is a copy of the consumer’s initialed check-out
page agreeing to the terms and conditions of the selected purchase, including
the travel insurance description of coverage.
I hope you
find this information helpful in addressing this matter, and appreciate the opportunity
to clarify.
Sincerely,
[redacted]
Priceline.com
 
[redacted]
 
 
·       
What does Travel Insurance
cover?
Coverage included in the Travel
Insurance when purchasing a Name Your Own Price® Express Deals Hotel or a hotel
in a Vacation Package includes:
 
·       
Trip Cancellation and Trip
Interruption>
If you must cancel or interrupt
your trip for a covered reason, the plan provides coverage for the prepaid,
non-refundable and unused payments or deposits that you paid for your Name Your
Own Price®. Covered reasons include
illness, injury or death to you, an immediate family member, traveling
companion or business partner. Additional covered reasons include job loss,
jury duty, subpoena, homemade uninhabitable by fire, flood or natural disaster,
being involved in a documented traffic accident while en route to departure and
more.
Note that there is no exclusion
for pre-existing conditions!
24/7 Worldwide Emergency Assistance
A 24/7 emergency telephone hotline is provided by On Call
International to help with any travel related emergencies ranging from cash
transfer, legal, assistance with lost travel documents, dental or medical
referral as well as medical case management, consultation and monitoring and
much more.
If you have additional questions about Travel Insurance, contact
[redacted], our program administrator at [redacted] or [redacted]
Back
to FAQs
 
 
 
This
checkout page for trip number [redacted] was submitted on 2015-05-19 12:51:05



Please
Review Your Request















































3 Star Upscale Hotel, [redacted] Area
Which hotel will I get?

Check-In Date:

Sunday, June 21,
2015

Check-Out Date:

Monday, June 22,
2015

Region

[redacted]

City Area:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Indoor or Outdoor Pool, Fitness
Center, Free Parking, Business Center, Guest Score 7/10 or Higher

Number of Nights:

1










 
























Offer Price Per Room, Per Night:

US$ 79.00

Travel Insurance:

US$ 5.00




Subtotal:

US$ 84.00

Taxes and Service Fees:

US$ 19.20

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 103.20

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.

We
Recommend Trip Protection
Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.Hide Details >>
·       
100% Trip Cancellation and Trip
Interruption Protection reimburses for
cancellations due to unforeseen illness of traveler, family members and
traveling companions, death in the family, job loss or other specified
events.
·       
24/7
Live Travel Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.

Yes! I'd like to
purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read, accept and agree to abide by
priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:
I have reviewed the response made by the business in reference to complaint ID [redacted], however, until I have received a refund for half the airfare as described, I do not feel that this complaint is resolved. It has been 7 weeks since we were notified of the change in the flight and offered a refund for the unused return flight. I was told initially that it would be between 5-7 business days to receive a refund and it is absolutely unacceptable that I should be having to call 2-3 times a week for the past 7 weeks to obtain the refund, and still no resolve. The response I have just received from [redacted] is the exact same response I have been told by both Priceline.com and Singapore Air every time I have called since December 7, 2015. I am having a difficult time understanding how it can possibly take this long to get the information to the correct person who can actually process the refund in a timely fashion, which means within a few days, not months. 
Sincerely, [redacted]

Hi. Please see the response that we have sent to our customer below.  Thanks. 
 
Dear Mr. [redacted],
 
0in 0pt;">Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted].
 
I am writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
I understand that you would like to be refunded for the $50.00 cancel fee that was charged by [redacted]. I reviewed your concern and I apologize; however, we cannot offer any refund or compensation. AirportRentalCars.com was created to provide a one-stop destination to service all of our customer's airport rental car needs including round trip rental cars, one-way rental cars, airport rental cars and off-airport rental cars. Also, city car rentals was advised on our homepage under "Why Use AirportRentalCars.com?" section.
 
We are sorry we did not provide you the answer that you are looking for and we thank you for your time.
 
Sincerely,
 
Christine M[redacted]
Executive Offices

Hi. We have spoken to the property and they have allowed us to cancel at no charge to the guest.   

face="Calibri">  We have cancelled the reservation and notified the guest via email. 
 
Thanks.

Complaint: [redacted]
I am rejecting this response because:
I was offered my return flights to be reinstated for a fee of 200.00 per ticket AFTER I filed a complaint  with the Revdex.com.   I feel that the airline and Priceline should have offered this before I was forced to incur further costs but buying one way tickets to [redacted] for the same day.
If they could offer this to me once a complaint was filed, why wasn't it offered before I had to spend another $1300.00? 
I FELT THAT I HAD TO UNDER GO UNNECESSARY DISTRESS BECAUSE THUS WASN'T HANDLED PROPERLY AND AM ASKING FOR SOME SORT OF COMPENSATION .  THANK YOU 
Sincerely,
[redacted]

Our record indicates...

that this matter has been addressed with the consumer and a refund was issued by the hotel.
Refund Amount: $127.19
Refund Reference Number: [redacted]  
 
Sincerely,
N D[redacted]
Priceine.com