Priceline.com

Dear [redacted]
*
I am writing to let you know that we have received your
Revdex.com complaint in our Executive Offices.
 
We are sorry to...

learn about the difficulties you
experienced in trying to book your trip. We have reviewed our system and were
unable to find any authorizations or charges for the requests you submitted on
June 7, 2016. If you do see any charges or authorizations from priceline on
your account, please feel free to reply to this email and we are happy to try
assisting you further.
 
Please accept our apology for the frustrations that you
have encountered with our customer service. This is certainly not indicative of
the kind of customer service that we strive to provide. It is our goal to
provide quality service and we regret any incidents that created the perception
that we have not provided you with adequate service.
 
These actions are not consistent with priceline?s service
standards.
Exceptions to our normally acceptable service levels do
occur. However, regardless of the reasons, we realize that it negatively
affects our image as a service company.
 
We hope you give us another opportunity to serve you
better in the future.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

RevDex.com, Inc.
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. The consumer’s selected airline ticket
purchase is non-refundable. In efforts to assist the consumer
with the change in travel plans, the priceline representative offered the
consumer the option to exchange the ticket for future travel in accordance with
the fare rules of the ticket, however; the consumer declined the exchange
option. We are sorry that we are unable to assist the consumer any further in
this situation.
Sincerely,
[redacted]
priceline.com

RevDex.com, Inc.
Priceline offers a variety travel service options, including
our Retail service where consumers have the option to select reservation that
permit cancelations.
When selecting a reservation, and prior to purchase, the
consumer is provided with the terms and conditions associated with each
reservation.
In this case, the consumer selected an Express Deals/Name Your Own
Price reservation that provided greater savings and less
flexibility.
On each consumer’s contract page, we place the following
disclosure regarding this issue labeled under Important Information.
Important
Information
·       
Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed.
According
to the consumer, he contacted priceline to request a refund for his reservation,
and when the priceline customer service representative did not offer the option
to cancel the reservation, the representative did not offer any ability
to escalate the complaint to a supervisor in order to obtain an exception to
the cancel policy.
Attached hereto is a copy of the
consumer’s initialed contract page authorizing the non-refundable, non-changeable
terms conditions of his selected   purchase.
We
are sorry that the consumer’s selected hotel room reservation  is non-refundable and non-changeable, and we
are unable to further assist. We thank you for the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
Dear
priceline.com Customer,
This link has been provided to you so that you can view the Contract Page you
were presented when you were submitting Trip [redacted]. Just click on the
link, or if that doesn't work, please copy and paste the entire link into your
browser.
[redacted]
Note that in order to view the page referenced by the link above, you may need
to have Adobe Reader installed. If you are unable to view the above page, you
can download Adobe Reader from http://get.adobe.com/reader/
.
Please do not reply to this e-mail as it will not reach customer service. If
you have any further questions please visit the Help section of our website.
Sincerely,
priceline.com Customer Service Team

Revdex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Attached hereto is a copy of the consumer’s
initialed contract page agreeing to the non-refundable terms and conditions of
the purchase. We are sorry that we are unable to assist the consumer any
further in this situation.
Sincerely,
[redacted]
priceline.com

RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a $317.32
refund was initiated for the purchase.
Sincerely,
[redacted]
Priceine.com

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted]d for Trip
Number...

[redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand you are requesting for a compensation
because the hotel does not have a hot tub available to all guests. We reviewed
your request and verified the reservation was used. The hotel advised you were
provided an accessible king suite with a sofa bed and an accessible tub. The
hotel does not offer a hot tub available to all guests as it will depend on the
room type reserved. We would like to offer you a 20% refund of your total
reservation cost as a compensation. A refund request in the amount of 79.04 was
submitted to our management team for review, and if approved, the refund will
be processed to the card you used to submit your request. Once the refund is
approved, your refund will be processed by our system within 1 business day;
however, it may take up to 5 business days for your bank to post the refund to
your account.
 
We apologize for any inconvenience and thank you for your
patience while resolving this issue.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding
your reservation at the Extended Stay America - Durham - Rtp - Miami Blvd -
North for Trip Number...

[redacted].
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
We understand your concern about the hotel's shuttle
service being unavailable. We contacted your hotel and verified that they had
shuttle service available on February 6, 2016 from 8:00 AM to 5:00 PM, local
hotel time. We reviewed your concerns and since you did not use your
reservation, we will be making a one-time exception to process a full refund. A
refund for $50.64 was issued on February 10, 2016. Your refund has been
processed through our system. If you need to check the status of your refund,
please contact your bank directly to inquire about their processing time.
Thank you for choosing to contact us. I hope you found my
email helpful.
Sincerely,
Frich A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: it was priceline.com that changed our reservation to the drop off and pick up to the same location. Why should we be charged a fee for your mistake? 
Sincerely,
[redacted]

size="2">RevDex.com, Inc.
 
We
are in receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
We are sorry that the consumer was unaware that the
hotel room reservation would accommodate two adults and not five adults as
expected.
 
On each consumers’ contract
page (including the contract page in question), we clearly and conspicuously
place the following disclosure regarding bedding accommodations labeled under
Important Information.Important Information
All rooms will accommodate up to 2 adults.
Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs
(including preferences for smoking or non-smoking rooms) should be requested
through your confirmed hotel and cannot be guaranteed.
accommodate up to 2 adults.Special Request
Special
Requests
All special
needs and requests must be arranged directly with the confirmed hotel and are
at the hotel's discretion. Priceline will provide you with the hotel's contact
information. Since Priceline has no control over which room a hotel will assign
to you, Priceline cannot accommodate special requests in advance of your
booking and cannot guarantee that special requests will be met.
A Name Your Own
Price reservation cannot be changed, canceled or modified on the basis that a
special request was not met.
Rooms reserved
through priceline are guaranteed to accommodate up to 2 guests
comfortably. Some hotels may charge an additional fee, payable at the front
desk, for bedding requests and/or extra people. All bedding requests are based
on hotel availability and are at the discretion of the hotel. Rooms may have:
·  1 Double Bed
·  1 King Bed
·  1 Queen Bed
·  2 Double Beds
·  2 Twin Beds
Accommodations
for additional guests or requests for specific bed types must be made directly
with the confirmed hotel and are not guaranteed by priceline.
Priceline
requests non-smoking rooms; however, room assignments are based on hotel
availability and are at the hotel's discretion. If you require either a
non-smoking room or a smoking room, contact your confirmed hotel directly.
Priceline cannot guarantee a non-smoking or smoking room.
Requests for
specific room locations (i.e., connecting, high floor, view, away from elevator
etc.) should be made directly with your confirmed hotel. While your hotel will
do its best to accommodate you, priceline cannot guarantee that special
requests can be met.
For specific
room type or bed type requests, try our Published Price or Express Deals
options.
Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the purchase.
 
Wwe
appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-04-04 16:05:08



Please Review Your
Request













































4 Star Deluxe Hotel
Which hotel will I get?

Check-In Date:

Thursday, June 18,
2015

Check-Out Date:

Monday, June 22,
2015

Region
[redacted]

City Areas:

[redacted]
[redacted] [redacted]
[redacted] [redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Number of Nights:

4










 





































Offer Price Per Room, Per Night

$185.00

Travel
Insurance


$20.00




Subtotal

$740.00

Taxes and Service Fees

$180.56

Priceline Hotel Coupon:


-US$ 0.00



Priceline Total

$920.56

Apply Coupon

Estimated Hotel Fee Pay at the hotel


$76.50

Trip Total

$997.06

Have a coupon code? Apply Remove Coupon
This coupon is invalid or has expired












Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD20.00 per room per night. Details.



No surprises!
Total cost includes estimated hotel fees (e.g resort fees). Your total cost
will never be higher than displayed above.
*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed types
(King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.






[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complai[redacted]
I am rejecting this response because: They are lying when they said they contacted the hotel.  We ([redacted] and I together) and talked to the very person (Nancy) that the rep from Price Line "said" he spoke to and she told us that was not what she had told him!  Also, I tried to cancel my stay within the time period and their phone system would not let me in.  They said I canceled at 12:01pm and their cutoff was at 12:00. I had been trying for 2 hours to cancel.  I also spoke this so called rep for 23 minutes complaining and trying to get some answers and it was only about 12:30 when we concluded.  So I know I canceled before the 12:01 time frame that they claimed I did. 
 I would warn anyone from using this disreputable company as they lie and manufacture ways to keep your money.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: The response from Priceline is not satisfactory to me.

I have attached multiple examples of this hotel's rating from people who have actually stayed there. The only 4 star thing about this hotel is the location which is what most people rave about. There are numerous complaints about the staffing, the hotel accommodations, the hidden parking fee that they do not tell you about until AFTER you park. As I previously stated the hotel itself was clean, but that was it. There is nothing else about this hotel that screams 4-star. There is no luxury. The bed was not comfortable it was hard as a rock and the cheapest mattress I have ever seen in my life. The room was less than 200 sq ft. The staff was horrendous and I can keep sending multple guest complaints about the staffing at this hotel, multiple complaints about the size of the bathroom being the size of a tin can, etc.
Any maybe some of the customers who actually got a decent room were not complaining, but room [redacted] was the size of a closet. It is conveniently places right next to the janitors/housekeeping closet. People going in and out of that door at all hours of the night. There was no room to do anything in the room other than walk to the bed. If I wanted to hang things in the closet and my friend wanted to walk to the bathroom, she either had to close me into in the closet to get by OR climb across the bed. There is no view other than construction on one end and the alley (which was my fortunate view) on the other.
The hotel has character, but not for a 4-star rating. Furthermore, I did contact priceline in regards to the pricing of the hotel the next day as I didn't even check into my hotel until 6pm that evening. I was to exhausted to try and "handle" the situation and figured it would be okay to handle it the next day. Which is when I chatting with a representative who just ended the conversation after sending me blurps of the policy. I had to connect with another representative which took over 2 hours of my time. So for you to say you have no records indicating I tried to contact Priceline about the hotel is completely ridiculous!
The customer service of priceline is just as awful as the customer service at The [redacted] Hotel. The sole purpose of Name your Own Price is to find good last minute deals on [redacted] in a specific area. It was created with the idea that [redacted] would much rather sell a room for a decent discount and fill their hotel than to leave a room empty. Because your website not only falsely represented this hotel AND the pricing I paid more for a tin can, closet, etc than I should have. AND If your company would evaluate this hotel based on actual consumer ratings like you say you do, then you would see that 70% of the competitors websites CUSTOMER rating is below 4 stars. If I wanted 3 stars or 3.5 stars I would have chosen that option and the price would have reflected that accordingly, so my bid would have reflected that. 4 star [redacted] in that area avg $297 dollars a night.
I have used your services, my friends have used your services MANY times over the years. I have never once been dissatisfied with Name Your Own price function, I have never been upset with the hotel I received, OR the rate that I paid. I am completely and utterly disappointed with your companies customer service and unwillingness to rectify this situation. When you are expecting a 4-star hotel and are sold a 3-star hotel at the price of a 4-star hotel CUSTOMER rating wise, you would be a little upset. If you couldn't even walk in your room without tripping over your bags/guests bags because the room was so small you would be a little upset. If when using the facilities you had to get up off the toilet in order to reach the toilet paper because the bathroom was so small that your body was squished up against the side of the sink, then YOU would be upset. Especially when you find out that you OVERPAID for the hotel in the first place.
The staff treated us like peasants because we purchased our room through priceline. We were shunned into the smallest closet room even though there was availability in the hotel for that evening for a bigger room. We weren't even offered the opportunity to upgrade, just told "priceline customers only get one bed".
I can show you numerous complaints on Revdex.com alone from customers about their hotel stay not being what they paid for and every single one of them had been resolved in the customers favor.
I would like my money to be fully refunded. I am willing to pay for the parking, because in my initial complaint I felt like after what I went through I deserved it. But I would like my money refunded for the hotel that I stayed at. For the room that I was sold/given and overpaid for. For the room that was completely lacking ANYthing a 4-star hotel would have as far as luxury is concerned. There are plenty of [redacted] that have a pool and a restaurant; it doesn't make them 4-stars. Maybe other rooms inside of this hotel are 4 star, I do not know. But the room that I was given, looked exactly like a closet that was converted into a room. I have videos of my walkthrough if there is an email that I can send those to.
I would like to have faith that Priceline would even somewhat understand my complaint and help recify the situation, so that I will continue to be a loyal customer in the future. All I can see right now is people unwilling to understand my complaint and dissatisfaction.

Sincerely,[redacted]

Dear Ms. Zhu,
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
received an email from Priceline...

regarding the $50.00 coupon but you haven't
received the coupon yet. We apologize for any inconvenience this may caused.
 
We checked our records and verified that you have booked
several reservations on our website using your Priceline Visa card. For us to
further research your issue, please forward the email that you received from
Priceline. Once we received the email, we will review your issue further and
contact you back for any resolution or update.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe [redacted]
Executive Offices

Dear Ms. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your vacation package reservation at the [redacted] Hotel for Trip
Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you have issues with your hotel
accommodation at the [redacted] Hotel.
 
We have contacted the [redacted] Hotel and
verified that they were having renovations during your stay. They have
undercover security within the hotel vicinity and the $25 deposit was
released/refunded to your card upon your check out last June 10, 2015.
 
We apologize for any inconvenience; however, if the
renovations are minor, hotels will make a business decision to stay open.
 
Our records show that the rate you purchased is
non-refundable. As an exception, on top of the free breakfast that the hotel
has provided during your stay, a refund for $38.00 was issued today, June 12,
2015.
We will issue a refund to your bank within one business
day. Your bank will then post it to your account. The bank processing time
varies so please check with them if you do not see it in your account within a
few days.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted]
 
Thank you for contacting us regarding your reservation
with [redacted] Air Lines booked under Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund for the difference in cost of your new airline ticket purchase.
 
We reviewed your reservation details and confirmed a
refund request was submitted in the amount of $501.30. Upon approval, your
account will be credited the difference in airline ticket cost in approximately
7-10 business days.
 
Thank you for choosing to email us today. I hope you
found my reply helpful! Please email us again if you need anything else. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

We are in receipt of the complaint initiated by the
above-mentioned consumer and...

appreciate the opportunity to respond.
Priceline offers a variety travel service options, including
reservations that permit cancelations.
When selecting a reservation, and prior to purchase, the
consumer is provided with the cancel policy associated with each reservation.
In this case the consumer selected a reservation that
provided greater savings and less flexibility.
Attached hereto is a copy of the consumer’s initialed contract page
authorizing the non-refundable, non-changeable terms and conditions of the
purchase.



We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This contract for request number [redacted] was originally
initialed on 2014-04-17 13:59:46






·       
4


·       
2



·       
AUTO


·       
AC


Unlimited Mileage


Economy Car


Pick Up/Drop Off:


Myrtle Beach Intl Airport (MYR)
Myrtle Beach, SC


Pick Up Date & Time:


Saturday, July 19, 2014 - 10:30 AM


Drop Off Date & Time:


Friday, July 25, 2014 - 6:00 PM


Rental Company:





Total Charges


7 Days at:


$22 /day


Total:


$244.59


Don't Forget Collision Damage Insurance!


Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:


·       
Provides
Primary Coverage


·       
Includes
cost of repairs


·       
Cancel
with 100% refund


Traveling with a child or
infant? Add a child seat


Add Child Car Seats (Optional)


You can request any of the child seat options below. These
requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.


0



Infant Child Seat
For infants less than one year and under 20 lbs


0



Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height


0



Booster Seat
For children weighing 40 to 80 lbs


Summary of Charges


Your Offer Price:


$22.00 (per day)


Total Rental Days:


7


Subtotal:


$154.00


Taxes and Fees: (details)


$90.59


Total Charges: prices are in US dollars


$244.59


(Additional payment required for the child
seats.)



Driver Information


First


MI


Last



Driver's age at pickup


25 and over
under 25?
















Security Deposit:




Please indicate
what the driver will provide for the refundable deposit required at the
rental counter:Credit Card
Debit Card




The debit card presented at the counter must be in the
primary driver's name. Any funds used for the deposit cannot be accessed
until after the car is returned. The amount required depends upon car type,
rental period, and optional items.
For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?Proof of round trip
travel Local renter




The credit card
presented at the counter must be in the primary driver's name. The amount
of credit required depends upon car type, rental period, and optional
items.









Flight Information (Optional)


This will be used by the rental
car company to monitor flight delays.













What Airline are
you Flying?




Your Flight
Number:




-- choose --










Important Information


Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:


·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.


·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted, you will not be charged.



·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.


·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.


·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.


·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.


·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.


·       
The
amount required for the refundable security deposit required at the rental
counter depends upon the car type, rental period, and optional items.
Pre-paid cards or cash will not be accepted for the security deposit. If the
driver provides a credit card for the security deposit, the security deposit
will be released back onto the card once the vehicle is returned. If the
driver provides a debit card for the security deposit, proof of round trip
airline travel may be required and any funds used for the deposit cannot be
accessed until after the car is returned.



Initial Here:



I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:This is not what it states on the general website.Therefore is very misleading and deceptive. The page the company just sent should be the header for their policy, not having to chase fine print.
I will still have to disagree with the company. If you find a lower price we will beat it. That's what they should stick to.
Sincerely,
[redacted]

[redacted]
*
Thank you for taking the time to contact us regarding
your rental car reservation with Hertz Corporation for Trip Numbe[redacted]
 
class="MsoPlainText">I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you have issues with this rental car
reservation.
 
We apologize for the confusion. Our records show that the
rate you purchased is non-refundable, non-transferable and non-changeable even
if the reservation is not used. If the driver provides a debit card for the
security deposit, proof of round trip airline travel may be required and any
funds used for the deposit cannot be accessed until after the car is returned.
This information was presented to you prior to purchase when you were asked to
review your reservation, including the terms associated with cancellations or
changes. When you purchased your reservation you agreed to those terms.
 
For your reference, a copy of the contract page has been
sent in a separate e-mail. The contract page disclosed the terms and conditions
of your reservation.
 
However, as a one-time exception, we have canceled this
reservation and your refund has been processed. A refund for $449.96 was issued
today, August 16, 2016. We will issue a refund to your bank within one business
day. Your bank will then post it to your account. The bank processing time
varies so please check with them if you do not see it in your account within a
few days.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
J[redacted]
Executive Offices

We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.  We are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

I am in receipt of the...

complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, he/she did not authorize the purchase
of a Name Your Own Price reservation at the total charge of $185.45.
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the terms
and conditions of the selected purchase, including the following summary of
charges.
 







I am sorry that the consumer’s selected
reservation is non-changeable and non-refundable, and  thank you for the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-05-23 18:26:10



Please
Review Your Request

















































4 Star Deluxe Hotel, [redacted] [redacted] [redacted]
Which hotel will I get?

Check-In Date:

Thursday, June 4,
2015

Check-Out Date:

Friday, June 5,
2015

Region

[redacted] [redacted]

City Area:

[redacted] [redacted] [redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Restaurant, Fitness Center, Free
Internet, Guest Score 8/10 or Higher

Number of Nights:

1










 























Offer Price Per
Room, Per Night:

US$ 151.00

Travel Insurance:


US$ 5.00




Subtotal:

US$ 151.00

Taxes and Service Fees:

US$ 34.48

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 185.48

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.

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Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No, thanks.
I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.
[redacted]






 
 

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Dear Ms. [redacted],
Roman">
 
Thank you for taking the time to contact us re**rding
your hotel reservation at the [redacted] for Trip Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you are requesting to cancel this
reservation.
 
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundable. The Travel insurance
protects you and your travel companions a**inst unforeseen illness, injury, job
loss, bag**ge loss, and more. This information was presented to you prior to
purchase when you were asked to review your reservation, including the Trip
Protection Description of Coverage and terms associated with the cancellations
or changes. When you purchased your reservation, you agreed to those terms.
 
Please note that the contract page shows the following
links that you can click to read/review before purchasing the travel insurance
for this
booking:
 
1. View Terms and Conditions (located next to the option
that says, "Yes! I'd like to purchase Trip Protection for $5.00 per room,
per
night.")
2. Description of Coverage (located next to the box where
you entered your 2-letter initial, **).
 
Therefore, we are unable to change, cancel or process a
refund for this reservation.
 
For your reference, a copy of the contract page has been
sent in a separate e-mail. The contract page disclosed the terms and conditions
of your reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices