Priceline.com

Important Information About Your HotelThis confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 07/23/2015 at 02:20 PM. Priceline has processed the refund to your credit or debit card. You can expect to see it posted to...

your card within 5 business days. A summary of all charges related to this order is shown below. Please note that Name Your Own Price? hotel rooms purchased through priceline are non-cancellable and non-changeable. This is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.
Total Original Cost (including taxes and fees)
$ 170.02
($ 170.02)
$ 0.00
Hotel Cancellation Fee
$ 0.00
$ 0.00
$ 0.00
Total Charges to Credit Card:
$ 0.00
Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be different. However, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown above. Please allow a full billing cycle to pass for all refunds to be processed. If you need any further assistance please send us an email by clicking here. We would be happy to assist you in any way we can.

Revdex.com:
The presentation of their services is very misleading and they are a shifty company. Gave them a try once and they failed miserably.
 
I have reviewed the response made by the business in reference to complaint ID 10044921 and accept the business's response. 
Sincerely,
Jason Duex

Revdex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Attached hereto is a copy of the consumer’s
initialed contract page agreeing to the non-refundable terms and conditions of
the purchase. We are sorry that we are unable to assist the consumer any
further in this situation.
Sincerely,
[redacted]
priceline.com
This
contract for request number [redacted] was originally initialed on 2014-05-19 10:51:12
$54  per night
2½ Star Hotel in [redacted] Area for $54/night
This deal saves 25% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.

Star Rating:




What hotel is this?




Guest Score:




Rated


7.0


out of 10 (or higher)




Guaranteed Amenities:






Free Breakfast


Free Internet in room


Indoor Swimming Pool


Free Parking





Pets Allowed


Business Center


Fitness Center





Check In:




Sat May 24, 2014




Check Out:




Mon May 26, 2014




Rooms:



1 Room

2 Rooms

3 Rooms

4 Rooms

5 Rooms

6 Rooms

7 Rooms

8 Rooms

9 Rooms
All
rooms will accommodate up to 2 adults.




Choose Bed:

























$54
per night




1 King Bed - Nonsmoking Room









$57
per night




2 Queen Beds - Nonsmoking Room






[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]



















© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


Your hotel is guaranteed to be in
this areaView a larger map
»









We
Recommend Trip Protection


Trip Protection for this hotel stay
is $10!
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Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.



24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






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I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Summary
of Charges




























Price
per night:




$57




Rooms:




1




Nights:




2




Room Subtotal:




$114.00




Travel Insurance




$0.00 ( DECLINED ) + Add
now Recommended!
(remove)





Taxes & Fees:




$23.58




Priceline Hotel Coupon:


-$0.00



Total Price:
All prices are in U.S. Dollar.




$137.58


137.58
137.58 0.00


Apply
Coupon


Have a coupon code?Apply


This coupon is invalid or has expired





Mandatory fee of is collected at the hotel.


Review
Important Information




All rooms will accommodate up to 2 people. Special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.



Reservation is guaranteed for arrival on the confirmed check-in date
only. If you do not check-in on the first day of your reservation and
you do not alert the hotel in advance, the remaining portion of your
reservation will be canceled and you will not be entitled to a refund.


The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.



Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.


The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.


Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.



If your request is accepted,
Priceline will immediately charge your credit card the total cost of your
stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your request is not accepted, your credit card will
not be charged. Prices are not guaranteed until purchase is complete.



If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.


I[redacted] have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
I have read, accept and agree to abide
by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Seth Williams

Revdex.com,...

Inc.
 
According to the consumer,
Priceline did not disclose prior to purchase, that the flight itinerary may
include flights that arrive anytime on the day after departure.
 
The consumer states:
 
“The
return flight arrived home at 5:59am the next day, which is outside of the
advertised window.”
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the terms and conditions of the selected purchase,
including the following:
 
Flight
Times:
You may be required to travel during off-peak hours for this trip.
Your trip may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may arrive anytime on the
day after departure.
 
We appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
priceline.com
 
 
This contract for request number [redacted] was originally initialled on Tue Nov
18 18:53:38 EST 2014
Your Trip Summary
























Airfare Details

Depart:
Tue, November 25, 2014

Return:
Sun, November 30, 2014

Departing Airport:[redacted] [redacted]

Arrival Airport:[redacted]

Flight Times:You may be required to travel during off-peak hours for
this trip.
Your trip may start anytime
, from 5am on your travel dates to as
late as 2am the next day, and may arrive anytime on the day after departure.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Tickets

Passengers:[redacted]

Aircraft:
Jet aircraft

 






Rental Car Details











Compact[redacted], [redacted] or similar





















Location: [redacted]

Pick-Up:
Tue, November 25 2014

Drop-Off:
Sun, November 30 2014

Total Rental Days: 5 days

Driver: [redacted]

Driver's Age at Pickup: 29




Summary of Charges



























Package Subtotal:

$1,512.40

Govt Taxes,
Airline Fees and Agent Fees:

$246.02

Travel Insurance:

$56.00

Number of Tickets:

3

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Total Trip Cost:
(All prices are in US dollars)

$1,814.42

Baggage fees
are not included in your trip cost.

Important Information






























•

These airline tickets are
non-refundable, non-transferable and non-changeable.
The Rental Car reservation included in your itinerary is non-refundable,
non-transferable and non-changeable even if the reservation is not used.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's
partner airlines. You must fly on the flights assigned to you.
Upgrades and standbys are not available. If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. If any part of the ticket is unused it has no value
after ticketed departure time.

•

These special discounted tickets
issued are not eligible for frequent flyer miles. Priceline customers are
protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss.

•

Remember to bring a valid
government-issued photo ID with you to check-in.

•

Only [redacted] will be
able to pick-up the rental car at the counter. [redacted] will be
required to present a valid driver's license and a valid credit card or
debit/check card or debit/check card in their name with a minimum of $200
available credit as a security deposit on the vehicle. If you plan to
use a debit card, you may be required to provide round-trip flight
information at the rental counter.

•

Your offer price does not
include vehicle liability, collision or personal accident coverage for your
rental car. You should determine if you have insurance coverage prior to
pick-up. Additional insurance can be purchased at the rental counter.



 










Initial Here:




**I have read, accept and agree to
abide by Priceline.com's terms and conditions, privacy
policy, and the travel insurance Description
of Coverage.

Complaint: [redacted]
I am rejecting this response because I am not looking to cancel the hotel room. I was looking to see if they would switch me to then Gaslamp Distritct.
If this can't be done - then will leave my hotel reservation as is.
Sincerely,
[redacted]

From: [redacted] Sent: Friday, September 05, 2014 7:11 PM
/>
To: [email protected]: Complaint# [redacted] Resolved
 
To Whom It May Concern,
 
This is to inform you that the complaint I filed against The Priceline Group has been resolved.
 
 
Thanks,
 
Winnie .

I am in receipt of the...

complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
 
Priceline offers a variety travel
service options, including reservations that permit cancelations.
 
When selecting a reservation, the
consumer is provided with the cancel policy associated with each reservation.
 
In this case, the consumer selected
a reservation that provided greater savings and less flexibility.
 
Attached hereto is a copy of the consumer’s
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected reservation at the rate of $204. 00 per room/night.
Sincerely,
[redacted]
priceline.com
 
 
 
 
3-star hotel in the [redacted] area
Check In: Wed, Jul 15, 2015
Check Out: T hu, Jul 16, 2015
Rooms: 1 room for 1 night
Your Bid: $204.00
per room/night
Taxes & Fees: $29.82
Room Total: $233.82
Have a promo code?
Guest Info (Room 1)
[redacted]
Billing Info
[redacted]
Credit Card Info ? ? ? ?
XXXXXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
continue
T axes and Fees
Amount: $29.82
Prices are in USD.
Cancel
Policy
This rate cannot be cancelled, changed or transferred.
Refunds are not allowed.
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
We want you to love your hotel. So please read this important
stuff.
All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed.
Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do not
check-in on the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refund. Guaranteed late night arrival.
Check-out time varies by hotel.
If priceline accepts your price, priceline will book your
reservation in a property with
an equal or higher star level than you requested. Please note it
is possible that the
hotel you are booked in could be a Resort, which will meet or
exceed the minimum
qualifications of the star level you initially requested.
The hotel that is selected may or may not be one that you have
seen during a hotel
search on priceline. Any sorting or filtering options previously
used will not apply to
this Name Your Own Price request. Priceline will immediately
charge your credit card
the total cost of your stay. Rooms purchased through priceline can not be cancelled,
changed or transferred
and refunds are not allowed.
If your offer is not accepted, your
credit card will not be charged.
The reservation holder must present a valid photo ID and credit
card at check-in. The
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkout. These
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
I have read, accept, and agree to abide by priceline.com's terms
and conditions and privacy
policy.
Initial Here to Accept **

Revdex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. 
The consumer selected a Name Your Own Price hotel room
reservation and is dissatisfied with her purchase. The consumer states:
“I
chose #5 - Downtown - Metro Center and #16 Vanderbilt - West End. I ended up
with a hotel that is listed under a normal search as Opryland - Metro Center. I
had assumed that "Metro Center" was referencing the downtown area, as
I have never been to Nashville before and from my understanding Opryland is
well outside of town. While the map is shaded with the areas this covers, again
- I am not familiar with Nashville and cannot pinpoint the center of downtown
without your company's guidance.”
Priceline offers a variety travel service options, including
Published Price hotel rates where the consumer selects his/her hotel location,
accommodations, and room rates amongst other options.
When selecting a reservation, the consumer is provided with
the terms and conditions of the purchase, including the cancel policy
associated with each reservation.
In this case the consumer selected a Name Your Own Price
reservation that provided greater savings and less flexibility.
Priceline does not guarantee that consumers who select
Express Deals/Name Your Own Price hotels will receive confirmation at a
property viewed during a Published Price hotel search, or normal search as
referenced by the consumer. Priceline tells consumers that the Express Deal/
Name Your Own Price hotel that is selected may, or may not be one that you have
seen during a hotel search on priceline.
On each consumers’ contract page (including the contract
page in question), we clearly and conspicuously place the following disclosure
regarding this issue listed under Important Information.
Important Information

 The hotel that is booked may or
may not be one that you have seen during a hotel search on priceline. Any
sorting or filtering options previously used will not apply to this request.






Mandatory Fee: This hotel charges an additional . This fee
will be charged to you directly by the hotel. Mandatory fees are not
optional and typically cover items such as resort fees, energy charges or
safe fees. The amount of the charge is subject to change.



We hope you find this information helpful and we are truly
sorry that we cannot change, cancel or refund the purchase. Our ability to
cancel, change or refund the reservation is governed by contractual agreements
with our travel partners, which state that the consumer’s selected reservation
is non-changeable and non-refundable.





We are sorry that we are unable to assist the consumer any
further in this situation.





Sincerely,


N. D’Angelo


priceline.com

Complaint: [redacted]
I am rejecting this response because:
 
We ordered this hotel room through a websearch for pet friendly hotels.  It listed the hotel and ordering took us directly to priceline.  The website and link was inaccurate and priceline needs to accept responsibility for that.    Furthermore, the customer service privided by priceline in charging us $150 dollars when the order was canceleld within 5 minutes is unacceptable and not in accordance with laws or pricelines cancellation policy.  Pricelines cancellation policy did not state that orders placed that day would be subject to a 50% cancellation policy .  I don't believe that this is in accordance with federal/state laws and it is an unacceptable business practice. 
Sincerely,
[redacted]

We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. According to the consumer, priceline confirmed a 4 star
quality hotel, upgrading to a higher star quality without his/her consent.
 
On each consumer’s contract page (including the contract
page in question), we clearly and conspicuously place the following disclosure
regarding this issue labeled under Important Information.
·       
If priceline accepts your price, priceline will
book your reservation in a property with an equal or higher star level than you
requested.
We are
sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
Priceline.com

I have received the consumer’s additional comments. As you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion.  
The consumer states:

“ I entered the bidding
feature of priceline so that I can search for a car that I can afford.”
“ I entered the price that i
desired for the car rental and I believe I also entered my visa credit card
number, not aware that they were going to bill me right away.”

According to the consumer, after purchasing a Name Your Own Price rental car reservation, he also purchased a rental
car directly with [redacted], and requests a refund for his Priceline rental car
stating that he was unaware that he would be billed for his Priceline purchase, and did not agree to the Priceline purchase.
Attached hereto, is a copy of the consumer’s
initialed contact page authorizing the terms and conditions of purchase, including
the following, listed under Important
Information:
Important
Information
·      
Once you've reviewed your
information above, please review the following rules regarding rental cars
issued through priceline.com:
·      
Rental cars are non-refundable,
non-transferable and non-changeable even if the reservation is not used.
·      
If your offer is accepted,
we will immediately lock in your reservation and charge your form of
payment.

We are
sorry that the consumer’s selected reservation is non-refundable and we are
unable to assist with a refund. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence.  

Sincerely,
N. D’Angelo
Executive
Offices

RevDex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. We have confirmed that this hotel
is properly rated through our system.  In
the event that the consumer experiences problems while at this hotel and the
front desk is unable to assist, we ask that the consumer please contact our Customer
Service department for further assistance.
Sincerely,
[redacted]
priceline.com

Dear [redacted],We are writing you today regarding your hotel reservation at
the [redacted] for Request Number [redacted].We have
reviewed information from the hotel that they will be refunding 3 nights on your
reservation. The refund details are below:Hotel...

Request Number:
[redacted]Confirmation Number: [redacted]Amount refunded: $156.09
The charges to your credit card will be refunded and depending on your
billing cycles, you can expect this refund on one of your next two billing
statements.Thank you for your patience while we resolved your issue, and
we hope you find this information helpful.Sincerely,[redacted]Customer Relations Specialist

We have received the consumer’s additional
comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. The consumer was contacted directly and offered an
option to cancel with specific parameters. Should the consumer wish to cancel the
reservation, he/she must contact us directly at: [redacted] by 6 p.m. E.T.  Wednesday, March 25, 2015.
Sincerely,
[redacted]
priceline.com

Dear
Ms. Maxwell,
We are writing due to the complaint you have filed with the Better...

Business
Bureau regarding the star level we have provided the [redacted]t Landing.
We have reviewed your record and we feel this hotel is rated correctly. In
reviewing your issue we found our competitors [redacted]
have also rated this hotel as a 3 star property. Please note the following is
stated on our website regarding a 3 star rating:
Hotel Star Ratings
Priceline.com's star rating system is provided for your reference. Like other
well-known hotel rating systems, Priceline considers a number of factors in
evaluating the quality of participating hotels such as: amenities, facilities,
reputation, brand, other rating services, customer feedback from guests who
have stayed at the hotel, etc., to assign a single star rating.
Priceline.com screens participating hotels carefully and updates our
information periodically to ensure the validity of our ratings. Our rating
system may sometimes differ from those of other rating systems that you may be
familiar with. We do not warrant or guarantee that our star rating system is
equal to or consistent with any other star rating system and reserve the right
to change a hotel’s rating at any time with or without notice.
3-STAR HOTELS
Our 3-star hotels include some of the most recognizable brand-names and quality
independent hotels in the industry. Enjoy comfortable rooms and well-decorated
public spaces. On-site dining is sometimes offered but may not be available for
all three meals, and a fitness room may also be available.
Due to the restrictions on the Name Your Own Price option we cannot offer any
changes or cancellations.
We are sorry we did not provide you the answers you were looking for and we
thank you for your time.
Sincerely,
Barbara Ayers
Executive Offices
This
contract for request number
[redacted]49 was originally initialed on 2013-08-23 19:45:39

Please
Review Your Request














































3 Star Upscale Hotel


Which hotel will I get?




Check-In Date:




Saturday, August
31, 2013Check-in is
guaranteed for this date only




Check-Out Date:




Monday, September
2, 2013




Region




Myrtle Beach, SC




City Areas:




Myrtle Beach Central
Myrtle Beach North
Myrtle Beach South
Surfside Beach Area




Check-In Time:




Guaranteed late night arrival




Check-Out Time:




Check-out times vary by hotel




Room 1:




Vicky C. Maxwell




Number of Rooms:




1




Number of Nights:




2













































Offer Price Per Room, Per Night:




$125.00










Travel
Insurance:




$10.00






Subtotal:




$250.00





Taxes and Service Fees:




$47.72





Priceline Hotel Coupon:


-$0.00




Total Charges*:




$297.72




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





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·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.


View Terms and Conditions












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room, per night.




Recommended!




No,
thanks. I prefer to travel without Trip Protection.


Important Information


These amazing deals cannot be refunded or changed.
Full payment is required upon booking.


Your reservation will be confirmed in a 3 star or higher
hotel in your selected area and may not be one that you saw during a previous
search. Only Amenities listed above are guaranteed.


The reservation holder must present a valid photo ID and
credit card at check-in. The hotel may charge you for mandatory (e.g. resort)
fees or incidentals (e.g. parking). These charges are not included in your offer price.


All
rooms accommodate two guests. Special needs, bed type or other requests are at the discretion of the
confirmed hotel. Please contact the hotel directly for availability.







Initial Here:




I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Revdex.com, Inc.
Our record indicates that this
matter has been addressed with the consumer, and a refund was issued for the
purchase.
Sincerely,
N
D'Angelo
Priceine.com

Dear Eric,
Thank you for your patience while we researched your quality
issue with The [redacted] Hotel.
We apologize that you were unhappy with your
hotel accommodations. We evaluate each participating hotel on many different
criteria, including cleanliness, guest...

satisfaction, décor, etc. We are sorry to
hear that your hotel fell short of this expectation during your stay.
We
have researched to find that this hotel does meet our expectations for the star
rating selected on our website. Our competitors also rate this hotel as
follows:
Travelocity.com = 4 Star
Orbitz.com = 5 Star
Per our
Quality Experience Guarantee, your hotel has been star-rated by priceline
according to our rigorous rating system. This means that our hotel staff has
researched your hotel, reviewed customer comments and compared star ratings
assigned by other rating services. The hotel you get will meet priceline's
strict quality standards.
We have contacted the hotel and spoken with [redacted] (Director of guest services). The hotel has apologized for the
inconvenience caused. The hotel has informed us that you are still in the room
and we tried to contact you but there is no response, they said if you any
problem you have to contact them directly an they will assist you. Hence we
request you to please contact the hotel directly at ###-###-#### and speak
with [redacted].
We apologize; however, our ability to offer any type of
refund is entirely at the discretion of your confirmed hotel.
Again, we
apologize for the inconvenience you had during your
stay.
Sincerely,
Neetu T.
Customer Service Specialist

Attached hereto is a copy of the consumer’s contract page indicating that the consumer selected a reservation with...

the following cancel policy:
 
Cancellation Policy: To cancel this reservation, a $25 per room processing fee will be charged by this website. For the room type you've selected, you can cancel your reservation for a full refund up until noon on Tuesday, September 1st (local hotel time). If you decide to cancel your reservation anytime between noon on Tuesday, September 1st and noon on Friday, September 4th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, September 4th).
The consumer cancelled the reservation on Wednesday, Sep 02, 2015 at 08:47:01 AM, and therefore the hotel required payment for the first nights’ stay.
 
We are sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com
 
Contract Page  Trip Num # [redacted]
 
Your Information
Room 1 [redacted]
Room 2 [redacted]
Billing Address [redacted]
Count ry
United States
St at e [redacted]
Cit y [redacted]
Zip/Post al Code
[redacted]
Email [redacted]
Confirm Email
[redacted]
Phone Number
[redacted]
Continue
2 Credit Card Information
Init ial Here:
**
I have read and agree to the terms and conditions and
privacy policy.
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Summary of Charges
(All prices are in USD)
$921.56
[redacted]
Very Good, 8.1 163 reviews
Address:
[redacted], US
Room T ype:
1 Double Bed
Check In:
[redacted]
Check Out :
[redacted]
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(USD) US dollar
Important Information
Hot el Cust omer Service:
If you have already booked a hotel reservation and need assistance,
you can contact our Customer Service at [redacted]. If you call this
number please have your Trip Number and the phone number you
entered while making your reservation available.
To review your reservation's cancellation options, click here. Note that
you will need the trip id and last 4 digits of credit card/pin code listed
on this page.
If you don't check-in to the hotel on the first day of your reservation
and do not alert the hotel in advance, the hotel reserves the right to
cancel your reservation and may charge you a penalty.
Rat e Descript ion:
Websaver - Full pre-payment required upon booking
Room Charge Disclosure:
Your credit card is charged the total cost at time of pu**hase. Prices
and room availability are not guaranteed until full payment is
received.
Cancellat ion Policy:
To cancel this reservation, a $25 per room processing fee will be
charged by this website. For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Tuesday,
September 1st (local hotel time). If you decide to cancel your
reservation anytime between noon on Tuesday, September 1st and
noon on Friday, September 4th (local hotel time), the hotel requires
payment for the first night's stay. You will be charged for the first
night's stay including taxes and fees. Any remaining amount will be
refunded to you. Refunds or cancellations are not available after noon
local hotel time on your day of arrival (Friday, September 4th).
Guarant ee Policy:
Reservation is guaranteed for arrival on the confirmed check-in date
only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be
entitled to a refund.
All rooms are guaranteed for double occupancy and accommodations
for more than the specified number are not guaranteed.
The reservation holder must be 21 years of age or older.
A valid ID and credit card must be presented at check-in. The credit
card is required for any additional hotel specific service fees or
incidental charges or fees that may by charged by the hotel to the
customer at checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or mini-bar charges) and are
not included in the room rate.
TOTAL CHARGES
1 Your Information
Room 1
[redacted]
Room 2
[redacted]
Billing Address
[redacted]
Count ry
United States
St at e
[redacted]
Cit y
[redacted]
Zip/Post al Code
[redacted]
Email
[redacted]
Confirm Email
[redacted]
Phone Number
[redacted]
Continue
2 Credit Card Information
Init ial Here:
**
I have read and agree to the terms and conditions and
privacy policy.
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Complaint: [redacted]
I am rejecting this response because:
On 1/5/2016 I went on Priceline.com Nameyourprice to make reservation for my travel to Chicago, IL during the process the site was going back and forth telling me to wait. I won a bid to travel on January 15, 2016. I want to cancel the reservation but I have been unsuccessful because I went to the hospital on January 1, 2016 and was diagnosed with Pneumonia but since I purchased the tickets on January 5, 2016 they can not do anything about it. I still do not feel 100% better and my daughter [redacted] just went to the hospital 2 days ago and was diagnosed with URI Upper Respiratory Infection. Priceline has given me the run around this whole time ,have bad costumer service and very rude. Would not tell me anything told me yesterday that someone would call me within 24 hrs that did not happen. Found out through an email that they can not do anything.
Sincerely,[redacted]