Priceline.com

Complaint: [redacted]
I am rejecting this response because:  Once again Priceline customer service is ignoring the fact that I was allowed to enter and request morning flights for the departure.  Upon review of the several other complaints, I see this is not the first time a customer has complained of the exact same negative action of requesting a particular flight time and Priceline provides whatever, they want to give.  Initially, I did not enter my initials in the box agreeing with the contact, but  what Priceline does not tell the customers is the website will not work if you do not enter your initials (bait and switch), but I still able to request the morning departure. 
Customer Service did not address the issue of the connecting flights do not have available seats.  Thus, Priceline has sold a flight that I cannot get on, because there are not seats.  As I previously stated my initial request and complaint was to change the departure flight to a moring fligh,  in an effort to arrive and not miss my event.  How knowing the departure will make me miss my event and the connection does not have seats.  This was a bogus sale on behalf of Priceline.  
Priceline customer service has not made any effort or attempt to address the issues; merely reading from the prepared script of "non refundable and non changeable".  Surely, if you look at the facts, there is a problem, and I am not th only person with the same complaint.  In this case Priceline is at fault and refuse to address, correct, or amend the situation.   I KNOW, there can be changes, there is always an exception to all rules.  In this matter Priceline is attempting to overlook the issue of their website allowing me to select a morning departure, and they willfull and mallicioulsy selected a flight of their choice.  Secondly, with intentional neglect Priceline provided connecting flights, that do not have available seats.  Priceline's non-action and non-customer service is high unacceptable, and blatant disregard for the general public.
Upon speaking to customer service representatives with [redacted], both advised that Priceline has the ability to change the flight(s).  I request and demand a full refund of all fees immediately.  Surely, you do not expect me to pay for something that will not accommodate my schedule, and have me stranded in another city without a connecting flight to my destintation.  Priceline pulled a bait and switch and assumed I would not do anything about it.   This is a TRUE case of CORPORATE BULLYING!
Should this matter not be resolved swiftly and with proper resolution, I will present these issues to the media, and proceed with legal action.  Govern yourself accordingly.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: The people the I spoke with through Priceline told me otherwise. They did not state that I had only 24 hours. I talked to someone prior and after booking with Priceline. I would just like the difference in price that I found on their website. Again, who I spoke to did not say that I only had 24 hours to put in a request. I also hope that the workers do start telling people this instead of telling them otherwise and making them think otherwise. 
Sincerely,
[redacted]

Important Information About Your Hotel
This confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 10/24/2014 at 09:16 AM. Priceline has processed the refund to your method of payment. You can expect to see it posted to...

your card within 5 business days. A summary of all charges related to this order is shown below. Please note that Express Deal hotel rooms purchased through priceline are non-cancellable and non-changeable. This is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.




Total Original Cost
(including taxes and fees and $0.00 priceline hotel coupon)
$105.54
($105.54)
$0.00

Hotel Cancellation Fee
$0.00
$0.00
$0.00

Total Charges to Credit Card:
$0.00

Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be different. However, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown above. Please allow a full billing cycle to pass for all refunds to be processed. If you need any further assistance please send us an email by clicking here. We would be happy to assist you in any way we can.

Complaint: [redacted]
I am rejecting this response because: 
There is no Priceline Request number available.  I have NOT bought the tickets yet due to your false advertisement and your customer service agent's unwillingness to help me figure out what exactly it means that I will be flying out of a different airport for my layover flight from Thailand to Los Angeles in China.  Without understanding all the terms (like where this other supposed airport is located, how my luggage will be transferred, if I will have to make my own accommodations to get to the supposed airport, the distance between the airport I fly into and the one I'm supposed to fly out of) I cannot go forward with purchasing the flight.  It is very misleading to see that when I click on flight details it still states that I will be flying out of the same airport that I will be arriving in during my layover.  Your agent's rude way of dealing with me and unwillingness to help me figure out this issue or even allowing me to get a direct customer phone line or speaking with a supervisor is absolutely outrageous.  
 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I had to initial acknowledging the charge as I was already in Maui and couldn't check in otherwise also priceline has a no cancellation policy so I was out the amount I already paid.  I was told that I had to get refunded by priceline as they were the ones the set up the reservation at a condo when I bidding on hotels.  It is a shady way to do business and I still want the $95 refunded.
Sincerely,[redacted]

Unless my request for a refund is granted, I will cease all future business with Priceline and it's affiliants. Furthermore, I will strongly recommend against use of the aforementioned company to all my friends and family.
Complaint: 9972026
I am rejecting this response because:
Sincerely,
Matthew Lind

We are in receipt of the complaint initiated by the
above-mentioned consumer and...

appreciate the opportunity to respond.  
According to the consumer he/she submitted a request for
airline tickets and a rental car and believed that if the rental car request
was not available, tickets would not be purchased. The customer states:
 “I thought that if my car
reservation was cancelled that my request of the deal would have been cancelled.”
Attached hereto is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the Name Your Own Price ® purchase as well as the
following Important Information:
Rental Car
availability is not confirmed until full payment is received. If your
selections are unavailable, we'll still purchase your airline ticket.
We hope you find this information helpful and we
are truly sorry that we cannot change, cancel or refund the
purchase.
Thank you for the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This contract for request
number [redacted] was originally initialled on Thu Feb 6 22:39:26 EST 2014
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.

Airfare Details




Depart:
Mon, April 28, 2014




Return:
Mon, May 5, 2014




Departing Airport:
[redacted] Airport ([redacted])
[redacted]




Arrival Airport:
[redacted])
[redacted]




Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.




Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)




Ticket Delivery:
Electronic Ticket




Passengers:
[redacted]




Aircraft:
Jet aircraft




Rental Car Details



















Standard
[redacted] or similar

























Location: [redacted])




Pick-Up:
Tue, April 29 2014




Drop-Off:
Mon, May 5 2014




Total Rental Days: 7 days




Driver: [redacted]




Driver's Age at Pickup: **









Summary of Charges

Airline Ticket Offer
Price:




$210.00 per ticket




Govt Taxes, Airline Fees and Agent Fees:




$44.20 per ticket




Number of Tickets:




1




Airline Ticket
Delivery:




$0.00 (Electronic Ticket)




Airfare Subtotal:




$254.20




Rental Car Cost:




$71.89




Rental Car Taxes & Fees:




$62.65




Rental Car Subtotal:




$134.54




Total Trip Cost:
(All prices are in US dollars)




$388.74




Baggage fees
are not included in your trip cost.



Important Information






































•




Your airline tickets are
non-refundable, non-transferable and non-changeable. The Rental Car reservation
included in your itinerary is non-refundable, non-transferable and
non-changeable even if the reservation is not used.




•




Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.




•




Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.




•




If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.




•




Rental Car availability is not confirmed until full payment is
received. If your selections are unavailable, we'll still purchase your
airline ticket.




•




You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.




•




Only [redacted] will be
able to pick-up the rental car at the counter. [redacted] will be
required to present a valid driver's license and a valid credit card or
debit/check card or debit/check card in their name with a minimum of $200
available credit as a security deposit on the vehicle. If you plan to
use a debit card, you may be required to provide round-trip flight
information at the rental counter.




•




Your offer price does not
include vehicle liability, collision or personal accident coverage for your
rental car. You should determine if you have insurance coverage prior to
pick-up. Additional insurance can be purchased at the rental counter.








Initial Here:




**





I have read, accept and agree to abide by Priceline.com's terms and conditions
and privacy policy.

Complaint: [redacted]
I am rejecting this response because:This is the same nonsensical response I've received two times.  Canned drivel from a cubicle.  This is nothing more than a bait and switch operation.  THIS IS NOT A FOUR STAR HOTEL.  Its best if you quit peddling that.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I can see the business is not willing to own up to its mistake. I ordered and paid for a hotel in New [redacted]. They gave me one on the opposite end of a neighboring town. Based on their refusal to rectify their mistake and give me what I paid for, I will use this documentation to file a charge back for failing to provide the services paid for. I will also post numerous, truthful, items throughout social media, and alert my followers (close to 3 million), about the fraud. It's a shame they make their money by doing this to customers. Please allow this notice to serve as my refusal to accept the companies wrong doing.
Sincerely,
[redacted]

RevDex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. Priceline offers a
variety travel service options, including our Retail service where consumers
have the option to select specific hotels and room type accommodations. When
selecting a reservation, and prior to purchase, the consumer is provided with
the terms and conditions associated with each reservation. We are sorry that we
are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceine.com
This
contract for request number [redacted] was originally initialed on 2014-07-05
23:33:11
$84 per night
2 Star Hotel in [redacted] Area for $84/night
This deal saves 20% or more compared to
similar hotels*
Not what you're looking for? See more Express
Deals.
.

Area:




From the sign on the hill to gold
stars and autographs on the sidewalks, you'll know for certain you're not in
Kansas anymore. Just north of downtown Los Angeles,... (Click for full
Description)




Star Rating:




What hotel is this?




Guaranteed Amenities:






Free Breakfast


Free Internet in room


Outdoor Swimming Pool





Free Parking


Pets Allowed


Business Center





Check In:




Sun Jul 13, 2014




Check Out:




Wed Jul 16, 2014




Rooms:



1 Room

2 Rooms

3 Rooms

4 Rooms

5 Rooms

6 Rooms

7 Rooms

8 Rooms

9 Rooms
All
rooms will accommodate up to 2 adults.







Reservation [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]










© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


Your hotel is guaranteed to be in
this areaView a larger map »









We
Recommend Trip Protection


Trip Protection for this hotel stay
is $30!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>





100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.



24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Summary
of Charges
































Price
per night:




$84




Rooms:




2




Nights:




3




Room Subtotal:




$504.00




Travel Insurance




$0.00 ( DECLINED ) + Add now Recommended! (remove)




Taxes & Fees:




$96.78




Priceline Hotel
Coupon:




-$25.20Congratulations!
Your 5% coupon successfully applied!




Total Price:
All prices are in U.S. Dollar.




$575.58


575.58
575.58 0.00


Apply Coupon


Have a coupon code?Apply


remove coupon





Mandatory fee of is collected at the hotel.


Review Important Information





All rooms will accommodate up to 2
people. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special
requests (including
preferences for smoking or non-smoking rooms) should be requested through
your confirmed hotel and cannot be guaranteed by Priceline.



Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.


The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.



Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.


The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.


Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


If your request is accepted, Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased
through priceline cannot be cancelled, changed or transferred and refunds
are not allowed. If your request is not accepted, your credit card will
not be charged. Prices are not guaranteed until purchase is complete.



If your request is accepted, Priceline will immediately
charge your PayPal account the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your request is not accepted, your PayPal account will not be
charged. Prices are not guaranteed until purchase is complete.


I[redacted] I have
read, accept and agree to abide by priceline.com's terms and conditions and privacy
policy. I have read, accept and agree to abide by
priceline.com's terms and
conditions, privacy policy and the travel
insurance Description
of Coverage.

Complaint: [redacted]
I am rejecting this response because:  A smoking room is being preassigned, laws in the majority of  states forbid smoking in the workplace,bars and restaurants,people work in hotel rooms as well as sleep,by selling specific smoking rooms priceline is placing their customers and hotel employees at risk,most hotels will impose a fine for cleaning if you do smoke.As a corporate giant Priceline should do the right thing and stop placing people's health at risk by marketing hotels with smoking rooms as 2 star.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Priceline in its response refers to a "contract", but that contract they refer to is clearly null and void as the consideration in exchange for the money paid to make that a binding agreement was "cancelled" by Priceline. And even if Priceline were to somehow obtain a ruling stating that the "contract" was still valid for a flight that is no longer booked/reserved, it does NOT invalidate the DOT ruling on the 24 hour rule for all [redacted] carriers nor does it invalidate the Uniform Commercial Code which governs commerce.
Priceline has failed to show and prove in writing to me that the DOT's 24 hour rule for commercial carrier airline tickets does NOT apply to its "name your own price" (aka "NYOP") airline tickets. Nowhere in the DOT document which I provided to the Revdex.com does the DOT make an exception to discounted or deeply discounted airfare or “undisclosed itineraries” with regard to the 24 hour rule. In fact, it clearly states that ALL US commercial airline carriers are subject to its "24 hour" rule and this includes airfares sold at a discount to the retail price. Priceline is thus far simply relying on its own stated opinion that the NYOP fare on a US Commercial carrier is somehow not subject to the 24 hour rule, but I opine in rebuttal that Priceline acts as an "agent" of the US carrier when it sells tickets on [redacted]rs and thereby it is a fiduciary of the principal (in this case the [redacted] carrier) and thereby subject to the same rules as applied to the [redacted] carrier by the DOT.
Finally, Priceline, in its rebuttal, failed to mention its failure to disclose these so called "cancellation" fees in its cancellation email which I attached before and I am attaching again. Priceline’s email states “…you most likely have not been charged, in which case the only transaction to your account will be an authorization, which will drop off within 48 hours. If you were charged, your refund would post within 5 to 10 business days…”. Nowhere in this email does Priceline mention cancellation fees or the retaining of fees. I did NOT see these cancellation fees disclosed in the cancellation email that was sent upon cancellation and I did NOT see these cancellation fees when the reservation was initially made. Isn’t this a clear violation of the DOT rule for ticket agents to disclose all airline fees in writing? The DOT discusses its rules in the website below and it seems to me that Priceline failed to disclose these fees in writing up front or in the cancellation email. If I am mistaken, then I want Priceline to show me where these cancellation fees were disclosed up front on in the cancellation email. See DOT’s website here for its discussion on airline ticket agent rules http://www.dot.gov/affairs/2012/dot0812.html
I have elevated this matter in the hopes that it will ultimately be resolved in my favor.
Kindest regards,
[redacted]

I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
 
Priceline offers a variety travel
service options, including reservations that permit cancelations.
 
When selecting a reservation, the
consumer is provided with the cancel policy associated with each reservation.
 
In this case, the consumer selected
an Express Deals reservation that provided greater savings and less flexibility.
 
We are sorry that the consumer’s selected and
authorized purchase is non-refundable and we are unable to assist with the
requested refund.
 
Sincerely,
[redacted]
priceline.com

RE:...

[redacted] purchase account #[redacted] .
[redacted] - Reference Number: [redacted] Confirmation:
 
According to the consumer, she/he purchased a
reservation with [redacted].
 
Please contact r[redacted] directly for any
assistance relating to [redacted] purchases.
 
[redacted]
 
Website: [redacted]
 
[redacted]
Website: [redacted]
 
E – [redacted]
T - +[redacted]
M - +[redacted]
F – + [redacted] ATTN: [redacted]

Revdex.com,...

Inc.
 
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. According to
the consumer, he did not authorize the purchase of a rental car at the following
summary of charges.  The consumer requests
a refund for his rental car purchase.
 
Summary of Charges
Your Price Per Day: $27 (per day)
Total Rental Days: 4
Subtotal: $108
Taxes and Fees: (details) $45.86
Total Charges:
$153.86
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase, as well as  a copy of a log listing the consumer’s 11 rental
car requests submitted on April 2, 2015. The consumer received confirmation for
his 11th and final request. We are sorry the consumer’s selected purchase
is non-refundable and we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com
 






























































































































































Partner

Request#

Offer Status Code

Customer First
Name

Last Name

Email

Phone#

Destination

Travel Start Date

Offer Date Time



[redacted]

[redacted]

Offer Accepted


[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

19-Apr-2015

02-Apr-2015 18:22:43



[redacted]

[redacted]

Offer Rejected


[redacted]

`[redacted]

[redacted]

[redacted]

[redacted]

19-Apr-2015

02-Apr-2015 17:49:33



[redacted]

[redacted]

Offer Rejected


[redacted]

`[redacted]

[redacted]

[redacted]

[redacted]

19-Apr-2015

02-Apr-2015 17:48:40



[redacted]

[redacted]

Offer Rejected


[redacted]

`[redacted]

[redacted]

[redacted]

[redacted]

19-Apr-2015

02-Apr-2015 17:47:43



[redacted]

[redacted]

Offer Rejected


[redacted]

`[redacted]

[redacted]

[redacted]

[redacted]

19-Apr-2015

02-Apr-2015 17:47:03



[redacted]

[redacted]

Offer Rejected


[redacted]

`[redacted]

[redacted]

[redacted]

[redacted]

19-Apr-2015

02-Apr-2015 17:46:16



[redacted]

[redacted]

Offer Rejected


[redacted]

`[redacted]

[redacted]

[redacted]

[redacted]

19-Apr-2015

02-Apr-2015 17:45:42



[redacted]

[redacted]

Offer Rejected


[redacted]

`[redacted]

[redacted]

[redacted]

[redacted]

19-Apr-2015

02-Apr-2015 17:45:10



[redacted]

[redacted]

Offer Rejected


[redacted]

`[redacted]

[redacted]

[redacted]

[redacted]

19-Apr-2015

02-Apr-2015 17:44:03



[redacted]

[redacted]

Offer Rejected


[redacted]

`[redacted]

[redacted]

[redacted]

[redacted]

19-Apr-2015

02-Apr-2015 17:33:49



[redacted]

[redacted]

Offer Rejected


[redacted]

`[redacted]

[redacted]

[redacted]

[redacted]

19-Apr-2015

02-Apr-2015 17:33

 
 
 
 
This checkout
page for trip number [redacted] was submitted on 2015-04-02 18:22:43












 


·       
4
·       
2

·       
AUTO
·       
AC
Unlimited Mileage
Economy Car with Unlimited Mileage


Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Sunday, April 19, 2015, 10:00 AM
Drop-off Date & Time: Wednesday, April 22, 2015, 06:00 PM
Rental Car Company:
Total Charges 4 Days at: $27 /day


Total:$153.86
Summary of Charges
Your Price Per Day: $27 (per day)

Total Rental Days:4
Subtotal:$108
Taxes and Fees: (details)$45.86
Total Charges: $153.86
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup
under 25?












Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:Credit Card Debit Card

The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.
For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?Proof of round trip travel Local renter



The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.



Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your offer is
accepted, we will immediately lock in your reservation and charge your form
of payment. If your offer is not accepted, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

Revdex.com, Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
According to
the consumer, the return travel date was not disclosed prior to purchase. The consumer
states:
“Had I been informed that
the return date would also be a day earlier I would not have accepted”
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase as well as the  Wednesday,
April 23 return travel date
We thank you for the opportunity to clarify.
Sincerely,
N. D'Angelo
Priceline.com

This contract for request number 1[redacted]1 was originally initialled on Wed
Mar 19 15:29:29 EDT 2014





We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and
much more for $17.00 per person.


100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss, natural disaster at departure or
destination city or other specified events.


$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.


$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the
event a serious medical situation requires an evacuation.


$1,500 Medical
Expense Coverage


$10,000 Travel Accident Protection


24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.








We Found a Great
Deal for You














$262




If you can return
on Wednesday, April
23 we can get you tickets for $262 per ticket including taxes and
fees.








































Departing Flight Information -
Wednesday, April 9, 2014










From:Los Angeles Intl Airport (LAX)
Los Angeles, CA




To:Newark Liberty Intl Airport (EWR)
Newark, NJ




0-1 Connections
Depart between6am-10pm
Jet Aircraft





Returning Flight Information -
Wednesday, April 23, 2014










From:Newark Liberty Intl Airport (EWR)
Newark, NJ




To:Los Angeles Intl Airport (LAX)
Los Angeles, CA




0-1 Connections
Depart between6am-10pm
Jet Aircraft





























Passenger Information





Antony Landsman




[redacted]




[redacted]




[redacted]




Summary of Charges




































Airline Ticket
Offer Price:




$210.80 per ticket




Govt Taxes, Airline Fees and Agent Fees:




$51.45 per ticket




Airline Ticket
Trip Protection:




$17.00 per ticket
(remove)




Number of Tickets:




4




Airline Ticket
Delivery:




$0.00 (Electronic
Ticket)




Airfare Subtotal:




$1,117.00




Total Trip Cost:
(All prices are in US dollars)




$1,117.00




Baggage fees
are not included in your trip cost.




Important
Information

































•




Your airline
tickets are non-refundable, non-transferable and non-changeable.




•




Your tickets will be
round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly
on the flights assigned to you. Upgrades and standbys are not available
and if any part of the ticket is unused it has no value after ticketed departure time.




•




Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.




•




If we find an
airline that accepts your price, we'll immediately purchase your tickets
using the payment information you provided.




•




You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in. Photo ID must match the passenger
name provided.








Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided
to us. In most cases, your complete flight itinerary will be ready for you in
seconds. Remember, these tickets cannot be cancelled, transferred or changed.











Initial Here:










TL






I have read,
accept and agree to abide by Priceline.com's terms and conditions, privacy policy and the trip protection Description of Coverage.




Please note: If you are ready to purchase, please select
"Buy My Tickets Now". Due to constantly changing airline inventory,
ticket availability is not guaranteed. You will be charged only upon a
successful booking.

Complaint: [redacted]
I am rejecting this response because:
I understand the product I selected and the terms, I had extenuating circumstances which will prevent me from going, [redacted] was kind enough to refund the hotel but not the auto rental. With that being said knowing my situation how is it you refund the lap argue transaction but not the rental car, that is very poor treatment of a customer that could bring you alot more business.
Sincerely,
[redacted]

face="Calibri"> I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
When selecting a Name Your Own Price/Express Deals
reservation, the consumer is provided with the amenities offered prior to purchase.
 
Priceline does not offer or guarantee free parking for Name
Your Own Price/Express Deals reservations. Priceline.com discloses, prior to
purchase, that optional parking fees are paid directly to the hotel, and are
not included in the offer price. Priceline.com does not collect parking fees;
the hotel collects the fee.
              
On each consumers’ contract page (including the contract
page in question), we clearly and conspicuously place the following disclosure
regarding this issue labeled under Important Information.
 
Important Information
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by the
hotel to the customer at checkout. These charges may be mandatory (e.g., resort
fees) or optional (PARKING, phone calls or minibar charges) and are not
included in your offer price.
Please note that it is not mandatory that guests park their
vehicles in the hotel’s parking facility. Guests have the option to use other
parking facilities if the property parking charges are not acceptable to the
guest.
 
Consumers who wish to purchase accommodations that offer
free parking have the option to select Priceline’s Published Price option where
the consumer can select his/her specific property and  amenities, (such as a  free parking) from a list of properties.
 
I thank you for the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com