Priceline.com

I have received the consumer’s additional comments.  As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. According to the consumer, the
[redacted] –[redacted] Strip is not a 3.5 star hotel. Please note that our competitors,
[redacted] -[redacted] and Hotels.com also rate this property 3.5 stars.  I am sorry that we are unable to assist the
consumer any further in this situation.
Sincerely,
N. D[redacted]
Executive
Offices

RevDex.com, Inc.
We have received the consumer’s additional
comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion.
According to the consumer, the pop-up he/she viewed
on our Published Price website indicated free cancelation. Therefore, when the consumer
chose to select a Name Your Own Price reservation, he/she assumed that Name
Your Own Price reservations also offered free cancelation. According to the consumer,
the non-refundable terms and conditions of the Name Your Own Price purchase
were not disclosed prior to purchase, and therefore, the consumer requests a
refund.
The consumer states:
“I am rejecting this response because: When I
clicked on the category of car I wanted and the pop up said free cancellation,
it did not stipulate any conditions or have an asterisk to alert you of
conditions. There was nothing that said anything about cancellable or
non-cancellable options.”
We reviewed the consumer’s session on our website and confirmed
that the consumer first selected and viewed Published Price reservations. The consumer
then selected information on a Published Price rental car option, and a pop-up was
presented with the information relating to the selected Published Price rental
car.  After viewing Published Price
options, the consumer then chose to select a Name Your Own Price reservation
for greater savings. Once the consumer selected a Name Your Own Price reservation
and entered his/her offer price of $34 per day, he/she viewed the contract page
disclosing the terms and conditions of the selected Name Your Own Price
reservation.
On the
consumers’ contract page, we clearly and conspicuously place the following
disclosure regarding the cancel policy associated with the consumer’s contract
page labeled under Important Information.
Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:

Rental cars are
non-refundable, non-transferable and non-changeable even if the
reservation is not used.


If your offer is accepted,
we will immediately lock in your reservation and charge your form of
payment.






The consumer clearly authorized the terms and
conditions of the non-refundable, non-changeable Name Your Own Price
reservation.





We are sorry that we are unable to assist the
consumer any further in this situation.





Sincerely,


[redacted]


priceline.com

Complaint: [redacted]
I am rejecting this response because:
It didn't solve the issue.
Sincerely,
[redacted]

I just received a call from [redacted] from the Phillipines who tells me that it is a nonstop flight on her computer too.  I told her the flight is a layover not a nonstop and that it does not take 11 plus hours to go from PA to CA, but she did not believe me.  She insisted it is a nonstop...

flight.  I tried to explain to her nonstop means NOT STOPPING but she did not believe me.  I assured her she was courteous and polite and recommended she not be involved in cheating consumers in this way.  I believe this to be unethical and possibly illegal business practice.  She is the third personnel to read "nonstop" on their screen and insist that I am wrong about my flight time expectations!!!  So far, all were based out of the country and did not understand what was going on... they just read from statements and wasted my time!
Here is the flight information in my Priceline email that clearly and in red call for "Stop" at O'Hare:
 
Los
Angeles, CA (LAX)  to  Philadelphia, PA (PHL)
 




Los Angeles,
CA (LAX)  to  Chicago, IL (ORD)
 



Departing

Los Angeles Intl Airport

Tue,
Nov. 04, 2014 at 6:05 AM

 

Arriving

O'Hare Intl Airport

Tue,
Nov. 04, 2014 at 12:08 PM

 

Flight / Class

United Airlines 1183

Economy Class

Conf Number: [redacted]


 

 1 Stop at O'Hare Intl Airport

 

Chicago,
IL (ORD)  to  Philadelphia, PA (PHL)
 



Departing

O'Hare Intl Airport

Tue,
Nov. 04, 2014 at 1:38 PM

 

Arriving

Philadelphia Intl Airport

Tue,
Nov. 04, 2014 at 4:44 PM

 

Flight / Class

United Airlines 1183

Economy Class

Conf Number: [redacted]




 
Philadelphia,
PA (PHL)  to  Los Angeles, CA (LAX)
 




Philadelphia,
PA (PHL)  to  Houston, TX (IAH)
 



Departing

Philadelphia Intl Airport

Fri,
Nov. 07, 2014 at 12:52 PM

 

Arriving

George Bush Intercontinental Airport

Fri,
Nov. 07, 2014 at 3:39 PM

 

Flight / Class

United Airlines 297

Economy Class

Conf Number: [redacted]


 

 1 Stop at George Bush Intercontinental Airport

 

Houston,
TX (IAH)  to  Los Angeles, CA (LAX)
 



Departing

George Bush Intercontinental Airport

Fri,
Nov. 07, 2014 at 7:16 PM

 

Arriving

Los Angeles Intl Airport

Fri,
Nov. 07, 2014 at 8:59 PM

 

Flight / Class

United Airlines 297

Economy Class

Conf Number: [redacted]

I have received the consumer’s
additional comments.  As you requested, I
have again reviewed this matter and understand the consumer’s following
requests:
 
·      
I would like Priceline to change
its policy of using customers' e-mail addresses to send junk e-mails against
customers' will.
·      
I would like Priceline not to
add customers' e-mail addresses to Priceline's e-mail list when a customer
explicitly opts out.
·      
I would like all Priceline
e-mails to contain unsubscribe links.
·      
I would like Priceline customers
to be able to manage their e-mail preferences without being forced to set up a
Priceline account.
·      
I would like Priceline to be
fined and/or censured for explicit, deliberate lying and customer deception
aimed at increasing Priceline's profits to the detriment of customer privacy
and customer rights.
 
Unless
a Priceline customer tells us that he/she does not want to receive email
offers, Priceline will occasionally send promotion coupons, marketing material
or other special travel deals.
Both
registered, and unregistered customers, (including customers who have not set
up a Priceline account), have the option to click the unsubscribe link in the promotional
email.
Please
note that the unsubscribe link is located in every promotional email about
news/special offers/travel deals. Unregistered Priceline customers (as well as
registered customers), have the option to unsubscribe without setting up a profile/account.
Important
to note, is that unsubscribing from receiving messages about news and special
offers will not prevent the consumer from receiving emails about previous requests
or reservations placed on our website. Therefore, emails with information
referencing requests or reservations placed by the consumer will not offer the
unsubscribe link.
In
accordance with Revdex.com guidelines, Priceline promotional emails (promotion
coupons, marketing material or other special travel deals), provide easily-accessible,
unsubscribe options from future emails to all customers.
We
apologize for any inconvenience experienced by the consumer, and thank you for
getting in touch about this matter.
Attached
hereto, are screen shots of Priceline’s email unsubscribe option.
Sincerely,
 
N. Dangelo
Executive Offices
 
 
 
 
 
 
 
 
Example of promotional email
unsubscribe link:
Example of the options offered
when selecting to unsubscribe.
Confirmation from Priceline indicating
that the consumer’s preferences have been updated.

Complaint: [redacted]
I am rejecting this response because:
I was out of town undergoing a very painful diagnostic procedure at the time this message came through an am just reading it this morning.
 
I request that the case be re-opened.
 
Should the Revdex.com need documentation that I was in fact out of town and under the care of a orthopedic spinal surgeon, let me know and I will provide documentation. The explanation by Priceline is correct but leaves out the fact that the customer can select zones on a map that become highlighted and automatically check a box in the corresponding list to the left. I was clicking on the map, not the list. The Priceline representative I last spoke with ADMITTED TO ME ON THE PHONE THAT I  HAD CLICKED ONLY ON “[redacted]” AND NOTHING ELSE. They admitted they were in the wrong and still seem to think that I am somehow responsible for their computer systems booking error. My family just emerged from both a foreclosure and chapter 7 and cannot afford to pay for the mistake of a giant corporate entity like Priceline. I am in the process of setting up a video shot that will show me going through the exact same steps I made when attempted to book in the [redacted] area. Just short of placing the bid of course.
 
Thank you.

Sincerely,
[redacted]

Revdex.com, Inc.
We are
sorry that the consumer is not satisfied with his/her 3 star Name Your Own
Price hotel accommodations.
With priceline, consumers have a choice. Consumers have the option
to compare rates and select his/her specific hotel, room rate, amenities, and
location from a list of participating properties or, save even more money by
selecting our Express Deals or Name Your Own Price ® hotel service
where the consumer must agree to stay in any participating hotel that fits the
consumer’s star level and location (area) choices. In this case the consumer
selected our Name Your Own Price ® hotel service for greater savings,
and agreed to the terms and conditions of the purchase. We evaluate each participating
hotel on many different criteria, including cleanliness, guest satisfaction,
decor, etc., and have researched to find that this hotel does meet our
expectations for the star rating selected on our website. We have researched to find that this hotel does
meet our expectations for the star rating selected on our website. Our
competitors also rate this hotel as follows:
 
 Orbitz.com = 3
 Expedia.com = 3.5
Travelocity.com = 3.5
In addition,
guests who have previously stayed at this hotel have told us how much they
enjoyed their stay by sending us positive reviews about the overall quality,
cleanliness, location, and amenities. This hotel has an Overall Guest Rating of
7.1 out of 10 on
The Priceline Scorecard.
Attached hereto is a copy of the consumer’s initialed
contract page agreeing to the terms and conditions of his selected purchase.
We
appreciate the opportunity to clarify.
Sincerely,
[redacted]
priceline.com
This
contract for request number [redacted] was originally initialed on 2014-06-16 16:17:48

Please Review Your
Request














































3 Star Upscale Hotel


Which hotel will I get?




Check-In Date:




Sunday, June 22,
2014




Check-Out Date:




Thursday, June 26,
2014




Region




San Antonio, TX




City Areas:




Downtown East
Market Square Area
Riverwalk Area
San Antonio East
San Antonio Northeast
[redacted]




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




[redacted]




Number of Rooms:




1




Number of Nights:




4













































Offer Price Per Room, Per Night:




US$ 75.00





Travel
Insurance:




US$
20.00






Subtotal:




US$ 300.00





Taxes and Service Fees:




US$ 61.92





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 361.92




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired


















Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD20.00 per room per night. Details.









*Prices are in US dollars.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card
the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your initials
when you submitted your original request.







Initial Here:




I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Dear Mr. [redacted],
Roman">
 
We are contacting you today regarding your reservation at
the [redacted] - [redacted] - Airport - [redacted]. for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
have some concerns during your stay at the hotel. We apologize if you had any
difficulties trying to access the internet; however, we are unable to provide
further compensation. We contacted the hotel and verified that if their guests
would like to upgrade to a higher speed, they refer them to [redacted] which is
a different company. The fee is paid to them directly and not to the hotel.
 
Regarding your concern for the cleaning service, their
records show that this was done on Tuesday. The hotel advised that cleaning
service is done once a week.
 
Mr. [redacted], we appreciate that you have taken the time to
let us know about your experience, and we have noted this in our records so we
can track your feedback.
 
We apologize for the inconvenience and thank you for your
time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: 9979342
I am rejecting this response because:
This disclosure was not present in the terms to which I agreed.
Sincerely,
R. Wymetal

Complaint: [redacted]
I am rejecting this response because:
Like I mentioned earlier, it was not mentioned anywhere while booking that Spirit charges for carry on baggages and even water for that matter. Imagine 4 hours flight with no water. 
If it being claimed that it was mentioned while booking then please do show me that message or screenshot.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: 
Priceline was misleading in selling me 5 tickets on [redacted] Airlines without clear notice that these tickets were "basic economy" and did NOT provide seat assignments in advance of the flight. 
 
The inability to get seat assignments was NOT communicated to me. 
Priceline's response indicates that not getting seat assignments is common practice among airlines. 
This is not true, particularly not true for [redacted] Airlines. 
I have NEVER purchased tickets from Priceline or from [redacted] that did not allow seating in advance of the departure date. 
 
Priceline did not communicate these tickets were not able to have seat assignments. 
This is in sharp contrast with [redacted] Airlines, which I discovered on its website did communicate clearly that these seats are "basic economy" and don't include seat assignments. 
 
Priceline should recognize in this situation, it did mislead me and did not communicate as should have been practice that these tickets did not allow seat assignment. 
 
To address this complaint, Priceline should cover the costs for me to purchase advanced seat assignments for this flight. [redacted] offers an upgrade for $49 per seat. 
In this situation, it is critically important for me to have seat assignments in advanced, as our family is flying with two minor children, who need to be seated next to a parent. 
Sincerely,
[redacted]

Revdex.com, Inc.
We have contacted the hotel regarding the consumer’s claim
that duplicate charges were placed on the consumer’s credit card for the purchase.
The property has advised that they must review the claim with their accounting department.
We have again followed up with the property and expect a resolution to our
inquiry within the next 3 business days. We appreciate your patience while this
matter is under review.
Sincerely,
[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because:
I am very confused.  The business responded and said they would offer a credit. I was waiting for this to happen and it did not. Now my claim is closed? I didn't have a chance to resolve, nor did business resolve issue. Plus, their solution is not what I asked for so I was not satisfied with what they offered  (which I should add they did not do)
Thank-you, [redacted]

I am in receipt of the...

complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
 
Priceline offers a variety travel
service options, including reservations that permit cancelations.
 
When selecting a reservation, the
consumer is provided with the cancel policy associated with each reservation.
 
In this case, the consumer selected
a reservation that provided greater savings and less flexibility.
 
Attached hereto is a copy of the consumer’s
contract page authorizing the non-refundable, non-changeable terms and conditions
of the selected reservation.
 
I am sorry that the consumer's selected purchase is non refundable and appreciate the
opportunity to clarify.
 
Sincerely,
[redacted]
priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-06-24 23:17:02
$59
per night
4 Star Hotel in [redacted] Area for $59/night
This deal saves 16% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.



































Area:

Bordering the picturesque [redacted] and located between the [redacted] and [redacted]
ranges, this suburban area is dotted with scenic golf courses and... (Click for full
Description)

Star Rating:

What hotel is this?

Guest Score:

Rated
8.0
out of 10 (or higher)



Guaranteed Amenities:


Pets Allowed
Free Parking
Business Center


Free Internet
Indoor or Outdoor Pool
Fitness Center


Check In:

Sun Jun 28, 2015

Check Out:

Wed Jul 1, 2015

Rooms:


1 Room
2 Rooms
3 Rooms
4 Rooms
5 Rooms
6 Rooms
7 Rooms
8 Rooms
9 Rooms
All
rooms will accommodate up to 2 adults.

Choose Bed:





















$59
per night

1 King Bed



$59
per night

2 Queen Beds



$73
per night

1 King Bed - Accessible Room


Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
[redacted]
[redacted]
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

Oro Valley
 
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this areaView a larger map
»
We
Recommend Trip Protection
Trip Protection for this hotel stay
is $15!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>

100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.

24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Summary of Charges

































Price
per night:

$59

Rooms:

1

Nights:

3

Room Subtotal:

$177.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)


Taxes & Fees:

$34.11

Priceline Hotel Coupon:


-$0.00


Total Priceline Charges:
All prices are in U.S. Dollar.

$211.11
Charged by Priceline
today when you book.

Additional Mandatory Fee:

$67.23 * (USD )
This hotel fee is charged by property at
checkout.

Total Cost:

$278.34
Apply
Coupon
Have a coupon code?Apply
This coupon is invalid or has expired


Mandatory fee of $22.41 per room per night is
collected at the hotel.
Booking
Conditions
All rooms will accommodate up to 2 people. Special requests
should be requested through your confirmed hotel and cannot be guaranteed
by Priceline.
Priceline will immediately charge your credit card the
total room charges upon booking.
Reservation is guaranteed for date of check-in only.
Rooms purchased
through Priceline Express Deals cannot be cancelled, changed or
transferred and refunds are not allowed.
Hotel Name will be revealed upon booking.

Mandatory Fee:
This hotel charges an additional $22.41 per room per night. This fee will
be charged to you directly by the hotel. Mandatory fees are not optional
and typically cover items such as resort fees, energy charges or safe
fees. The amount of the charge is subject to change.

Pets Policy:
Pets weighing up to 50 pounds are permitted in [redacted] and [redacted] and
[redacted] room types. Guests are required to pay a non-refundable cleaning
fee of 100.00 USD. Service animals are allowed and are exempt from weight
restrictions and fees. 2. All of our
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy
by booking this room. I agree to the
Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room.

I went to a rental car site but it actually was Priceline (I always deal directly with airlines, hotels and rental car companies). I did not catch my mistake and made my reservation through them. Soon discovered what I did but thought no problems, at least I had my rental reserved. When I went to pick up the car it was not what I wanted. I spoke to the rental agent and was informed that I could rent the vehicle directly from them for $1,071. I tried calling Priceline to let them know what I was doing but was unable to get through to them. So I decided to get the vehicle I wanted for the above price. Meanwhile Priceline had already billed me $1,700 and I have been trying to contact them to see if I can secure some kind of refund. They have contacted me and basically said there is nothing they can do. It looks like they are going to make me eat my $1,700 mistake.

I have received the consumer’s additional comments. As you
requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion. Priceline is sorry that
the consumer is not satisfied with her 1 star Name Your Own Price accommodations
at the Quality
Inn [redacted] at the offer price of $41 per night. With
Priceline, consumers have a choice. Consumers have the option to select a hotel, and review guest ratings from a list
of participating properties on our Published Price service or, save even more money by selecting our Express
Deals/Name Your Own Price® hotel service where the consumer must
agree to stay in any participating hotel that fits the consumer’s star level
and location (area) choices. I am sorry that we are unable to assist the consumer
with the requested refund for the consumer’s 3 rooms,  and 4 night stay at the [redacted] I-5 Near [redacted].

Sincerely,
[redacted]
Priceline.com
1 Star Hotel in
[redacted] - [redacted] for $41/night
This deal saves 30% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.
























Area:

Luring folks up the coast with
amusement park rides, radical waves, military action and corporate activity,
the [redacted] - [redacted], 35 miles north of [redacted], appeals... (Click for full
Description)

Star Rating:

What hotel is this?

Guaranteed Amenities:


Indoor or Outdoor Pool
Pets Allowed
Restaurant
Free Parking


Free Internet
Free Breakfast
Business Center


Check In:

Sun May 17, 2015

Check Out:

Thu May 21, 2015

Rooms:


1 Room
2 Rooms
3 Rooms
4 Rooms
5 Rooms
6 Rooms
7 Rooms
8 Rooms
9 Rooms
All
rooms will accommodate up to 2 adults.





Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
[redacted]
MI:
Last Name:
 
Room 2
[redacted]
MI:
[redacted]
 
Room 3
[redacted]
MI:
[redacted]
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

[redacted] - [redacted]
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this areaView a larger map
»

We
Recommend Trip Protection
Trip Protection for this hotel stay
is $60!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>

100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.

24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Summary
of Charges

























Price per
night:

$41

Rooms:

3

Nights:

4

Room Subtotal:

$492.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)


Taxes & Fees:

$84.60

Priceline Hotel Coupon:


-$0.00


Total Price:
All prices are in U.S. Dollar.

$576.60
576.60
576.60 0.00
Apply
Coupon
Have a coupon code?Apply
This coupon is invalid or has expired


Mandatory fee of is collected at the hotel.
Review
Important Information
All rooms will accommodate up to 2 people. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.

Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.

Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.
Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
If your request is accepted, Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased
through priceline cannot be cancelled, changed or transferred and refunds
are not allowed. If your request is not accepted, your credit card will
not be charged. Prices are not guaranteed until purchase is complete.
If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.
[redacted] I
have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
I have read, accept and agree to abide
by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage.

Dear Ms.[redacted],
Roman">
 
Thank you for contacting us regarding your reservation
with [redacted] and [redacted] operated by [redacted] booked under Trip Number[redacted].
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund on your unused airline tickets.
 
We contacted[redacted] and confirmed your ticket
was paid for and a valid ticket was issued. A refund is being processed by the
airline for the unused ticket, and a refund request was submitted. Once we
receive the check from the airline, we will forward the refund request to the
next step for approval so it can be processed back to the original form of
payment.
 
Thank you for choosing to email us today. I hope you
found my reply helpful! Please email us again if you need anything else. 
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
When I made the booking nothing was stated on the site in regards to same day check in. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
1. You falsely advertised full coverage insurance to me, and it did not cover enough for me to drive legally in my state. 
2. The reps that I had talked to on the phone in your company, agreed that I had full coverage and was legally able to drive
3. It took me finding out that I was not covered to get a solid response from your company, who then told me they were unable to do anything because the reservation had already started.
I feel that I am being reasonable. Bare minimum, you should return the insurance charge that you falsely advertised to me. 
 
Sincerely,
[redacted]

Revdex.com, Inc.
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. In the event that the consumer finds a
lower price, priceline offers a best price guarantee. Please note that the
lower rate must be available for booking when the consumer calls us referencing
our price guarantee policy.
Questions
about our Best Price Guarantee?
Our Best Price
Guarantee applies to every Air, Hotel, Rental Car, Cruise and
Vacation Package sold on priceline.com. If you find a lower price for the same
itinerary, we'll refund 100% of the difference. Book an Express Deal and we'll
refund 200% of the difference - Double the difference!
Call
us within 24 hours of booking on priceline.com to initiate your claim, or up
until midnight the day before travel if you purchase an Express Deal or Name
Your Own Price® reservation.
The lower price, including taxes and
fees, must be available to the general public for booking on a website in the same currency, using the same form
of payment and from the same point of sale as your original reservation when you call us. The
lower price must be an exact match to the itinerary booked on priceline.com,
including offering of a comparable cancellation policy. Additional restrictions
apply.
If
you are ready to initiate a claim or want to review the full details, click here.
We
are sorry that we are unable to assist the consumer any further in this
situation.
Sincerely,
[redacted]
priceline.com
This contract for request number [redacted]0 was originally initialed on
2014-07-10 13:45:25
$242
per night
3½ Star Hotel in [redacted] Oceanfront Area for
$242/night
This deal saves 15% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.

Star Rating:




What hotel is this? .




Guest Score:




Rated


7.0


out of 10 (or higher)




Guaranteed Amenities:






Indoor Swimming Pool


Outdoor Swimming Pool





Restaurant


Business Center





Check In:




Fri Aug 1, 2014




Check Out:




Sun Aug 3, 2014




Rooms:



1 Room

2 Rooms

3 Rooms

4 Rooms

5 Rooms

6 Rooms

7 Rooms

8 Rooms

9 Rooms
All
rooms will accommodate up to 2 adults.




Choose Bed:




















$242
per night




Queen Bed - Standard Studio






Reservation [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]








Room 2


First:


MI:


Last
Name:





Room 3


First:


MI:


Last
Name:





Room 4


First:


MI:


Last
Name:





Room 5


First:


MI:


Last
Name:





Room 6


First:


MI:


Last
Name:





Room 7


First:


MI:


Last
Name:





Room 8


First:


MI:


Last
Name:





Room 9


First:


MI:


Last
Name:




[redacted] Oceanfront












© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


Your hotel is guaranteed to be in
this areaView a larger map
»













We
Recommend Trip Protection


Trip Protection for this hotel stay
is $10!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>





100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.



24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Summary
of Charges
































Price
per night:




$242




Rooms:




1




Nights:




2




Room Subtotal:




$484.00




Travel Insurance




$0.00 ( DECLINED ) + Add
now Recommended!
(remove)





Taxes & Fees:




$90.78




Priceline Hotel
Coupon:




-$33.88Congratulations!
Your 7% coupon successfully applied!




Total Price:
All prices are in U.S. Dollar.




$540.90


540.90
540.90 0.00


Apply Coupon


Have a coupon code?Apply


remove coupon





Mandatory
fee of is collected at the hotel.


Review Important Information




All rooms will accommodate up to 2 people. Special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.



Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.


The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.



Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.


The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.


Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


If your request is accepted, Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased
through priceline cannot be cancelled, changed or transferred and refunds
are not allowed. If your request is not accepted, your credit card will
not be charged. Prices are not guaranteed until purchase is complete.



If your request is accepted, Priceline will immediately charge
your PayPal account the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your request is not accepted, your PayPal account will not be
charged. Prices are not guaranteed until purchase is complete.


[redacted] have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.