Poshmark’s customer service is unacceptableI contacted Poshmark times and received no responseThe seller misled me, Poshmark doesn’t step inAll my attempts to contact Poshmark about it were ignoredPoshmark sent me a scripted replyI even went as far as reaching out on TwitterNO RESPONSE, EVERMy purchase was CLEARLY not as described, they refuse to return, refund, give credit, they simply IGNORE the customer… The listing and info text simply said the shoes were a size 10, I wouldn't necessarily notice that the shoe picture said "N" simply because I don't buy narrow shoes, so the "N" wouldn't stand out to me at allEspecially when it was underneath the number sizeAlso, designer shoes have different letter systems for widthFerragamo uses AAmy point is, the letter after numbers mean more than one thingIt’s the sellers responsibility to list anything other than normalCan sellers list petite items or tall with out stating the size? Speciality sizing requires sp
I'm filing this report for two reasons: Sales/refund issues and also Harassment and policy issues with the serviceI was going to file this report despite recent issues because I was not satisfied with the service I received, but after the attack I received this afternoon I am beyond frustrated and angryI understand that Poshmark is a consignment site and products being purchased online inherently come with a riskThis is not the first time I've been unsatisfied with a purchase, and it's not the first issue I've had with Poshmarks' policy but this is the first time where I feel I was taken advantage of a buyer and Poshmark has been less than helpful or responsiveI purchased a pair of booties from the seller *** that were listed as "New With Tag" and "Never Worn." They arrived on a Thursday evening, and after opening the box, looking them over, confirmed they looked like the photos and accepted the purchaseThree days later, Sunday morning I put the booties on, and imme
We have compensated the customer’s earnings and are unable to force a buyer to return an item after an order was cancelled.
The amount compensated for the cancelled order is the exact same amount the customer would have received as earnings if the sale had been successfully completed
Additionally, the earnings a customer receives are based on the listing price chosen by themselves (https://poshmark.com/faq)If the customer has any further questions or concerns regarding this policy, we kindly ask that they contact our team at [email protected]
Due to this, we consider the matter resolved
Initial Business Response /* (1000, 5, 2015/12/01) */
Our team has thoroughly investigated each return case by examining the photos provided and researching each listing to ensure a fair outcome
According to our system, there was a discrepancy between the size listed in the seller's closet and
the size listed on the shoeTherefore the item was granted a returnThe item has sense been returned to the seller
In regards to the DVF dress, the item was returned to the seller and the seller did not reach out to support stating that the item was returned in a condition different then when it was sent, therefore we considered the case resolved when the item was returned to the seller
I ordered an item which was an ed hardy handbag for $which was never shipped out to me so poshmark cancelled the order after days and told me that the money would be returned to my card immediately which they havent done yetThey still have the money and wont return it to meI want to file fraud chargesthank you
I sold two chanel bags threw the posh mark websiteany item over a curtain amount, goes to them first then they send it to the buyerposh mark is saying I didn't send the itemsso they closed my account and took the money
I used Poshmark to sell a pair of my Lululemon pantsSince they were used and I didn't have tags, I accidentally listed them as "Aligns" rather than "Wunder Unders," with they actually areThe buyer bought them for the price listed and I shipped them outWhen the buyer received the package she reached out and informed me they weren't as describedAs a means to keep things amicable between buyer/seller, I agreed to resist them at a discounted price of $In order for me to re-list the pants using the app, buyer had to dispute her purchase and download the shipping label and send them back to meIt is important to note that the seller explained how she would send back her "favorite shirt" to ensure she'd keep the pantsLong story short, her purchase was understood as a returned item in the Poshark app so they cancelled the order and gave her money back, but she still has ty expensive designer pants and I have a flimsy cheap shirt and no compensationI've contacted Poshmark vario
I purchased an electronic device (FitBit) on Sept A box from the seller was received on Sept 8, but it was the wrong itemSeller had accidentally mixed up my order with another buyer and instead, I received a Christmas Snoopy sweaterPoshmark sent me a prepaid label for me to ship the sweater to the correct buyer and it was received by the other person on Sept I never received my item and now that it is weeks later, no longer want itI have asked for a refund of $and seller agrees, but we are unable to process this through Poshmark who does not respond to either of usI attempted to reverse the charges through Paypal, but Paypal says that Poshmark provided shipment proofThe proof only shows that they sent me an item (wrong item) and not the correct itemI am not able to contact anyone at Poshmark as there is no phone number and I have sent numerous emails to them that go unanswered*** ***
How about making purchases and only having seller actually send you your product? Then when you complain to their customer service about this legitimate issue, they send you a canned response for not receiving orderTry PoshmarkThat’s been my experience It’s a wonder they still exist with zero seller accountability I guess those bots really work delivering them high app reviews It’s funny they don’t have s rating on their Facebook page or have google reviewsAnyways, 4:odds of receiving your shipment is worse than AliExpressAnd that’s saying a lot
Our records show that the seller's balance on February 11th was $Then, on February 13th an overweight shipping label was purchased in the amount of $The order for the label was later cancelled, and we added the $back to the seller's redeemable balance upon cancellationThe
seller's full redeemable balance of $was redeemed on February 16th
Due to this, we consider the case resolved
Complaint:***I am rejecting this response because:Sincerely,Jana ***
If I’ve been an active member of Ebay since no doubt I’m over the age of their requirementsAlso PayPal accounts are also in my name if needed how are they going to verify this information?
This company has no customer serviceI tried contacting times via email (the only way to attempt contact) and got no responseThere is no phone number to contact anyone if you have an issue with a sale or purchaseThey are taking your money but don't take the time to respond to issues you haveTerrible business
Poshmark approved a return from a purchaser of my item with insufficient information and inadequate input from meTheir policy states "At least one of your buyers reported their order was not as described in the listing and uploaded details and photos to support their claimWe verified their claim, assisted them in returning the order and then refunded their paymentBuyers can report an order and request a return if the order they receive is a replica or fake, has damage that was not disclosed in the listing, or is in some other way not as described in the listingWe understand that you sometimes can make a mistake or inadvertently leave out details in a listing descriptionHowever, keep in mind that your buyer had a poor shopping experience, which will likely reduce the chance they shop your closet or Poshmark againYou also lost the sale and the earningsYou can avoid INDs in the future by making sure you include photos and accurately describe the condition, size, color and an
I sold a chain on Poshmark for $*** , after poshmark takes there percentage I was suppose to receive *** via direct depositI've reached out to customer service via email about timesI never received a response from poshmarkI need my money
Have you read all my emails since the beginning of the chain? I originally filed for "did not recieve package"You guys told me by Wedto respond if I still did not have it, on Tuesday night I responded that I got the package and that there were several defects the dress and that I would send pictures the next morning since I got the package from the neighbor at night and needed to take pictures during the day the next dayHowever, the app, would not allow me to submit photos EVER because I had previously submitted "did not recieve package"...therefore I emailed all photos to you guys right awayI have emailed poshmark this exact situation 3-4x and you are still failing to understand YOUR APP DID NOT ALLOW ME TO SUBMIT PHOTOS SINCE I SUBMITTED "DID NOT RECIEVE PACKAGE" - Therefore, this is a technical issue that your technical team should fix, meaning if someone files for "did not recieve package" and then gets it later, since sometimes packages get lost with neighbors etc (I have
This company allowed one of their members to buy my brand new merchandise, and will not release my funds for the product that their member purchasedMy account is "mandymarielips" and the members name that purchased my item was "***"This company also is currently allowing this member and other members harass myself and other members who sell, and allowing them to keep merchandise without paying for itThe member "***" has also admitted to opening the brand new product and using it, so my merchandise is no longer returnable eitherI would like my money
I was a Seller on their websiteA customer purchased a handbag from me in new conditionI have the pictures to prove the condition of the bagThe buyer was allowed to return a damaged used bagPoshmark refunded them and I am stuck with a used bag that was NOT What I sent outPoshmark allowed Mail fraud by the buyer?
I am selling a vintage collection of too faced cosmetics for display purposes only, which is clear to anyone who collects cosmetics, at a low price to quickly generate some funds for a local boy who has brain cancer and may have less than weeks to live if he cannot get back to the treating institution in another stateThe buyer has already bought vintage from me and understood thatPoshmark had the box shipped to their headquarters in California then Poshmark and received it and November, 7, cancelled the sale because they do not condone the "application of used makeup." I found another buyer November 8, and sent $to have the box returned to me in Jacksonville, Florida but days later still have not received confirmation of shipping from PoshmarkThe boy with cancer has a treatment in Ohio in a week and I cannot do anything further to secure Logan's travel for treatment because even though I have sent daily messages to Poshmark, they will not confirm that Poshmark ha
On *** *** ***, a leather *** purse I had listed for sale on the Poshmark website sold to user name *** for $*** The Poshmark fee was $***, and I was to receive $*** from the saleThe purse was fairly newI carried it twiceThe pictures and listing were an accurate description of the condition of the bagI prepared the purse for shipping and included a hand written card and candy cane along with the purseI shipped the package the following day, *** *** ***On *** ** ***, I received an automated message from Poshmark stating “We wanted to let you know that the buyer has opened up an "Item Not As Described" case for your recent sale, "*** *** ***"The buyer claimed damage and the email stated that pictures were submitted with the claimI did not have access to the buyer’s complaint nor the pictures submittedThe email said the buyer would ship my bag back to meI received my purse on *** *** ***When I opened the box, I saw the bu
I ordered a purse from Poshmark.com, paid for the purse with my *** cardThe amount was deducted then I received a message from seller she'd canceled my order due to non-payment by poshmarkI could clearly see that the had been removed & was told my product was already on it's wayBut now the seller had canceledI did file a dispute & it appears my money was credited back to my accountBut I still want the merchandiseI don't want my credit backIf the seller sold the bag on another site she shouldn't have accepted my offerI made attempts to reconcile this but found the seller rude & poshmark email return system even ruderThey acted like the didn't even care about what happenedI'd still like the purse I orderedI even had to pay for the purse via my statement before I was credited backI would like poshmark to explain why they let this happenShe even blamed the company herselfAnd if possible still be able to receive the purse I already paid for even if I
Poshmark’s customer service is unacceptableI contacted Poshmark times and received no responseThe seller misled me, Poshmark doesn’t step inAll my attempts to contact Poshmark about it were ignoredPoshmark sent me a scripted replyI even went as far as reaching out on TwitterNO RESPONSE, EVERMy purchase was CLEARLY not as described, they refuse to return, refund, give credit, they simply IGNORE the customer… The listing and info text simply said the shoes were a size 10, I wouldn't necessarily notice that the shoe picture said "N" simply because I don't buy narrow shoes, so the "N" wouldn't stand out to me at allEspecially when it was underneath the number sizeAlso, designer shoes have different letter systems for widthFerragamo uses AAmy point is, the letter after numbers mean more than one thingIt’s the sellers responsibility to list anything other than normalCan sellers list petite items or tall with out stating the size? Speciality sizing requires sp
I'm filing this report for two reasons: Sales/refund issues and also Harassment and policy issues with the serviceI was going to file this report despite recent issues because I was not satisfied with the service I received, but after the attack I received this afternoon I am beyond frustrated and angryI understand that Poshmark is a consignment site and products being purchased online inherently come with a riskThis is not the first time I've been unsatisfied with a purchase, and it's not the first issue I've had with Poshmarks' policy but this is the first time where I feel I was taken advantage of a buyer and Poshmark has been less than helpful or responsiveI purchased a pair of booties from the seller *** that were listed as "New With Tag" and "Never Worn." They arrived on a Thursday evening, and after opening the box, looking them over, confirmed they looked like the photos and accepted the purchaseThree days later, Sunday morning I put the booties on, and imme
We have compensated the customer’s earnings and are unable to force a buyer to return an item after an order was cancelled.
The amount compensated for the cancelled order is the exact same amount the customer would have received as earnings if the sale had been successfully completed
Additionally, the earnings a customer receives are based on the listing price chosen by themselves (https://poshmark.com/faq)If the customer has any further questions or concerns regarding this policy, we kindly ask that they contact our team at [email protected]
Due to this, we consider the matter resolved
Initial Business Response /* (1000, 5, 2015/12/01) */
Our team has thoroughly investigated each return case by examining the photos provided and researching each listing to ensure a fair outcome
According to our system, there was a discrepancy between the size listed in the seller's closet and
the size listed on the shoeTherefore the item was granted a returnThe item has sense been returned to the seller
In regards to the DVF dress, the item was returned to the seller and the seller did not reach out to support stating that the item was returned in a condition different then when it was sent, therefore we considered the case resolved when the item was returned to the seller
I ordered an item which was an ed hardy handbag for $which was never shipped out to me so poshmark cancelled the order after days and told me that the money would be returned to my card immediately which they havent done yetThey still have the money and wont return it to meI want to file fraud chargesthank you
I sold two chanel bags threw the posh mark websiteany item over a curtain amount, goes to them first then they send it to the buyerposh mark is saying I didn't send the itemsso they closed my account and took the money
I used Poshmark to sell a pair of my Lululemon pantsSince they were used and I didn't have tags, I accidentally listed them as "Aligns" rather than "Wunder Unders," with they actually areThe buyer bought them for the price listed and I shipped them outWhen the buyer received the package she reached out and informed me they weren't as describedAs a means to keep things amicable between buyer/seller, I agreed to resist them at a discounted price of $In order for me to re-list the pants using the app, buyer had to dispute her purchase and download the shipping label and send them back to meIt is important to note that the seller explained how she would send back her "favorite shirt" to ensure she'd keep the pantsLong story short, her purchase was understood as a returned item in the Poshark app so they cancelled the order and gave her money back, but she still has ty expensive designer pants and I have a flimsy cheap shirt and no compensationI've contacted Poshmark vario
I purchased an electronic device (FitBit) on Sept A box from the seller was received on Sept 8, but it was the wrong itemSeller had accidentally mixed up my order with another buyer and instead, I received a Christmas Snoopy sweaterPoshmark sent me a prepaid label for me to ship the sweater to the correct buyer and it was received by the other person on Sept I never received my item and now that it is weeks later, no longer want itI have asked for a refund of $and seller agrees, but we are unable to process this through Poshmark who does not respond to either of usI attempted to reverse the charges through Paypal, but Paypal says that Poshmark provided shipment proofThe proof only shows that they sent me an item (wrong item) and not the correct itemI am not able to contact anyone at Poshmark as there is no phone number and I have sent numerous emails to them that go unanswered*** ***
How about making purchases and only having seller actually send you your product? Then when you complain to their customer service about this legitimate issue, they send you a canned response for not receiving orderTry PoshmarkThat’s been my experience It’s a wonder they still exist with zero seller accountability I guess those bots really work delivering them high app reviews It’s funny they don’t have s rating on their Facebook page or have google reviewsAnyways, 4:odds of receiving your shipment is worse than AliExpressAnd that’s saying a lot
Our records show that the seller's balance on February 11th was $Then, on February 13th an overweight shipping label was purchased in the amount of $The order for the label was later cancelled, and we added the $back to the seller's redeemable balance upon cancellationThe
seller's full redeemable balance of $was redeemed on February 16th
Due to this, we consider the case resolved
Complaint:***I am rejecting this response because:Sincerely,Jana ***
If I’ve been an active member of Ebay since no doubt I’m over the age of their requirementsAlso PayPal accounts are also in my name if needed how are they going to verify this information?
This company has no customer serviceI tried contacting times via email (the only way to attempt contact) and got no responseThere is no phone number to contact anyone if you have an issue with a sale or purchaseThey are taking your money but don't take the time to respond to issues you haveTerrible business
Poshmark approved a return from a purchaser of my item with insufficient information and inadequate input from meTheir policy states "At least one of your buyers reported their order was not as described in the listing and uploaded details and photos to support their claimWe verified their claim, assisted them in returning the order and then refunded their paymentBuyers can report an order and request a return if the order they receive is a replica or fake, has damage that was not disclosed in the listing, or is in some other way not as described in the listingWe understand that you sometimes can make a mistake or inadvertently leave out details in a listing descriptionHowever, keep in mind that your buyer had a poor shopping experience, which will likely reduce the chance they shop your closet or Poshmark againYou also lost the sale and the earningsYou can avoid INDs in the future by making sure you include photos and accurately describe the condition, size, color and an
I sold a chain on Poshmark for $*** , after poshmark takes there percentage I was suppose to receive *** via direct depositI've reached out to customer service via email about timesI never received a response from poshmarkI need my money
Have you read all my emails since the beginning of the chain? I originally filed for "did not recieve package"You guys told me by Wedto respond if I still did not have it, on Tuesday night I responded that I got the package and that there were several defects the dress and that I would send pictures the next morning since I got the package from the neighbor at night and needed to take pictures during the day the next dayHowever, the app, would not allow me to submit photos EVER because I had previously submitted "did not recieve package"...therefore I emailed all photos to you guys right awayI have emailed poshmark this exact situation 3-4x and you are still failing to understand YOUR APP DID NOT ALLOW ME TO SUBMIT PHOTOS SINCE I SUBMITTED "DID NOT RECIEVE PACKAGE" - Therefore, this is a technical issue that your technical team should fix, meaning if someone files for "did not recieve package" and then gets it later, since sometimes packages get lost with neighbors etc (I have
This company allowed one of their members to buy my brand new merchandise, and will not release my funds for the product that their member purchasedMy account is "mandymarielips" and the members name that purchased my item was "***"This company also is currently allowing this member and other members harass myself and other members who sell, and allowing them to keep merchandise without paying for itThe member "***" has also admitted to opening the brand new product and using it, so my merchandise is no longer returnable eitherI would like my money
I was a Seller on their websiteA customer purchased a handbag from me in new conditionI have the pictures to prove the condition of the bagThe buyer was allowed to return a damaged used bagPoshmark refunded them and I am stuck with a used bag that was NOT What I sent outPoshmark allowed Mail fraud by the buyer?
I am selling a vintage collection of too faced cosmetics for display purposes only, which is clear to anyone who collects cosmetics, at a low price to quickly generate some funds for a local boy who has brain cancer and may have less than weeks to live if he cannot get back to the treating institution in another stateThe buyer has already bought vintage from me and understood thatPoshmark had the box shipped to their headquarters in California then Poshmark and received it and November, 7, cancelled the sale because they do not condone the "application of used makeup." I found another buyer November 8, and sent $to have the box returned to me in Jacksonville, Florida but days later still have not received confirmation of shipping from PoshmarkThe boy with cancer has a treatment in Ohio in a week and I cannot do anything further to secure Logan's travel for treatment because even though I have sent daily messages to Poshmark, they will not confirm that Poshmark ha
On *** *** ***, a leather *** purse I had listed for sale on the Poshmark website sold to user name *** for $*** The Poshmark fee was $***, and I was to receive $*** from the saleThe purse was fairly newI carried it twiceThe pictures and listing were an accurate description of the condition of the bagI prepared the purse for shipping and included a hand written card and candy cane along with the purseI shipped the package the following day, *** *** ***On *** ** ***, I received an automated message from Poshmark stating “We wanted to let you know that the buyer has opened up an "Item Not As Described" case for your recent sale, "*** *** ***"The buyer claimed damage and the email stated that pictures were submitted with the claimI did not have access to the buyer’s complaint nor the pictures submittedThe email said the buyer would ship my bag back to meI received my purse on *** *** ***When I opened the box, I saw the bu
I ordered a purse from Poshmark.com, paid for the purse with my *** cardThe amount was deducted then I received a message from seller she'd canceled my order due to non-payment by poshmarkI could clearly see that the had been removed & was told my product was already on it's wayBut now the seller had canceledI did file a dispute & it appears my money was credited back to my accountBut I still want the merchandiseI don't want my credit backIf the seller sold the bag on another site she shouldn't have accepted my offerI made attempts to reconcile this but found the seller rude & poshmark email return system even ruderThey acted like the didn't even care about what happenedI'd still like the purse I orderedI even had to pay for the purse via my statement before I was credited backI would like poshmark to explain why they let this happenShe even blamed the company herselfAnd if possible still be able to receive the purse I already paid for even if I