I ordered a dress that was supposed to be redI instead received a lilac purple dressI submitted photos and a screenshot showing that this seller had misrepresented this item in a previous saleI was denied a refund and my emails to customer service are being ignored
Poshmark arbitrates disagreements between buyers and sellersIn my instance I depicted how a seller used ad pictures that portrayed a purse larger than what it was in realityI asked for a returnI pointed to the ad photos and placed the bag inside another know brand to help demonstrate the size issuePoshmark will not authorize the return and has encouraged me to resell the handbagMy thoughts are that Poshmark is taking advantage of these instances and gaining 20percent commission on each sale instead of allowing a refundI have no history of selling anything on Poshmark only buyingI am starting to think this is how they groom sellers on their siteI would like my refund and to be left as a buyer only
Poshmark (PM) wrongfully advertises their "Discounted Shipping"I received an email notification from PM stating that an item I "liked" dropped in price, and that the product was given a discounted shipping rate for hourI took advantage of the opportunity and purchased the item right away after receiving the emailHowever, I did not acquire the discounted shipping rate, as was advertisedI emailed PM Support to see if they could provide me an answer as to why I never had gotten the reduced shipping ratePM Support replied and claimed that the promotion is only available for purchases made through the Buy It Now button, and not through the Make An Offer feature, as what I utilizedI have gone through the original Price Drop email notification and the actual item listing details, and no where does it say that the shipping reduction is only via the Buy It Now buttonI have also researched on the PM Frequently Asked Questions and the PM Support Center, and the Price Drop discount
I sold a kate spade purse and pouch to a buyer on June 29, The day before the buyer had inquired about the item and I wrote to her that I had to check the pieces before I would sell themWell, I inspected them, and they were in perfect condition, so I agreed to the saleThe pieces are delivered and the buyer opens a case stating that the purse has a "scratch" or "thin cut" on itI told Poshmark that I had photographs of the item as I was packing it, that a postal worker helped me pack it (and complimented me on what a nice piece it was), and that I was sorry if the seller somehow accidentally cut the piece when opening it, but that it was not my faultThe buyer lies and says I sold her a different bag than the one in the photos, and I'm able to then show the TIME STAMPS on the bag being packed INSIDE THE POST OFFICE (and I alert Poshmark that I have a witness--the postal worker who helped me pack)I say the buyer either cut the bag or had a damaged bag and swapped them out
Poshmark won't cancel/Refund Order cause Seller hasn't picked up a returned item a week ago
I made a purchase on 1/22/and received wrong item on 1/27/I contacted Poshmark on 1/the day I received the item which was not the item I purchasedThe company told me to sent in picturesI sent in picturesThey responded and asked for clearer pictures which I sent the same day 1/27/I followed up on 1/29/because I hadn't received a replyThey replied on 1/saying they were working on my requeston 2/1/I received an email with a par-paid label to return the item to the SellerI returned the item on 2/2/and it went out for delivery on 2/4/The USPS left notice the item was available for pickup at the local Post Office cause there was no safe place to leave the packageI contacted Poshmark again on 2/6/advising them the package had been waiting for pickup daysI received an email on 2/8/telling me they (Poshmark) would contact the Seller and let them kno
I love poshmarkI have bought a hundred different thingsI think I only returned idems not as describedAnd posh efficiently looked over the dispute and allowed a return processI have also bought a couple things that could of had better descriptions like if the idem runs small say it runs smallI also am a firm believer to ask questions and get answersI also sell on posh and have had many sales almost all perfectly smoothI did accidently mis label a size once my mistake and the buyer returned it to meI have bought and sold many idemsAnd all have been very smooth, even the not so good onesPosh is good at answering within a couple business daysIt seems odd so many bad expirencesI hope that one bad expirences doesn't ruin it for everyoneCheck seller rating and reviews and do ur research on idems before you
I searched online for a similar pair of cleats my daughter currently had and found a pair on Poshmark It was not stated these run smallI bought the size she wears and they are too small If it was stated these ran smaller I would have purchased a larger sizeStill needing a pair of cleats, I searched again onlineI am seeing sites that are selling this oversion of the cleat *** *** *** * *** *** and state this particular cleat runs smallI complained to Poshmark and was told they don't return due to sizesI stated the size ran small and the seller did not state this information and it was misleadingWhile Poshmark states they advise sellers to be as descriptive and detailed as possible when creating listings; if a seller does not state something such as their product runs a half size small - you are stuck with what you purchasedWhen I complained I was told by Poshmark that I should have asked if this ran small before making the purchase It was suggested for me to try and sell them myself to make my money backWhy spend your money and take the chance on an item that may run too small/too big and be stuck with it when you can purchase it elsewhere from somewhere with guaranteed returnsDon't learn the hard way as I didI did not think I would have to do extensive research on a product prior to making a purchaseI personally will never purchase from this website again
I was a seller on Poshmark of a Gucci hatThe woman received it and then proceeded to harass me on Poshmark publicly immediately assuming I purposely send her the wrong sizeShe was very nasty and at first I tried to respond nicelyShe then went on all my listings and said horrible things about me which I thing responded backI was extremely angry and this treatmentPoshmark does not pay you until the item is receivedHowever, she was supposed to send the hat back to meYesterday, I received the box and she replaced it with another hat of an inferior brand and not the Gucci hatI took pictures of everything and called Poshmark twice and sent them emails with pictures as they do not answer a phoneI therefore, do not have my money nor the Gucci hatI have no way of contacting Poshmark and it is extremely poor customer serviceI even checked off the harassment buttons on the Poshmark appI am extremely upset at being scammed by this woman
Poshmark; negative experience, coach bag ordered didn't even look like a real coach bag, it smelled, was overpricedOh well, stupid me ,will NEVER shop there again
Initial Business Response /* (1000, 5, 2015/04/29) */
Case was filed in August but have just been forwarded to us months after the complaint was filed
The issues were addressed by our Customer Support managerIf the user has additional information, please have the user contact
us directly via our support email
We consider this case resolved
Poshmark block and restricted my account from selling items because another seller accused and reported my profile for selling counterfeit itemsI indeed contacted the company via email with photos of the receipts of my authentic items that I sold and they still restricted my accountSelling counterfeit items is a criminal act and is punishable of the lawI don’t appreciate this allegations and outcome with out proper investigation
On Oct 2017, I put a bid on an item at PoshmarkThe seller accepted my bid before responding to all my questionsThe seller never responded againI requested to cancel my order because one buyer told me that the seller has too many closets using different namesI reported it to Poshmark immediately and asked to cancel my order instead Poshmark told me to wait daysAfter a day, Poshmark sent me a notification that my item was mailedToday I came home around 2pm after serving food to military unit and saw that my item was delivered in my parcel at 11:58amI was surprised because as I was coming home, I saw our post lady and asked her if I had any package and she just signaled noI had a feeling that something was fishy since I never trusted the seller, I went to my mailbox around 4pm, I took pictures while opening it and no package is thereThe description of the item is large, the parcel is not big enough for the big items that’s why I always get my packages from *** in
Was new to PoshmarkPurchased an item from a seller *** *** *** After days, item said pending scan USPSThis lasted for about more daysI contacted her on the 5th day and she says, “I’ve shipped your item sweetie with a fabulous free gift”I noticed on her comments to others that she’s big on the whole- “sweetie, doll, sugar” thing to everyoneShe then goes into this whole- “I have a relative in the hospital” thingI contacted Poshmark after two more days to no availFinally! I contacted PayPal and they got me a refundTurned out, this woman never shipped my item! I did some research and well, noticed that she’d done others like this too AND used the whole- “relative in the hospital” thingUnlike myself, they left her some harsh, but true commentsPoshmark was THE worse buying experience I’ve ever had!
Purchase made for a necklace represented as Tiffany & Co, but item received is not authenticIt has several clear indicators of inauthenticity in craftsmanship and lack trademark indicatorsI am seeking a full refund of money paid for the item $166.49, and I will gladly return to the sellerI have submitted a case to Poshmark, but the seller appears to be disputing my claimI expect Poshmark to uphold the laws which forbid the sale of counterfeits, replicas or fakes
I am a respected seller, top 10% seller on PoshmarkHowever, I encountered an situation that has happened twice to me and I am sick of itI sell exclusive and trendy items, high quality, that have little to no sign of being wornSome girl, bought my sandals, and I already felt sketched out about it because she didnt have a profile picture or any listing upPlus when I looked at the label, her name was different then her name on the profileSo I paid no mind to it, maybe she wanted delivered to her mom's house or something; I wrapped it in tissue paper, wrote a thank you note and shipped it offThen she takes a day and a half to accept the package after its already been delivered, she opens a case against my item sayimg it was damaged or some crapI rush and send proof poshmark via the app and email, very promptlyThey take forever to review the case and then they approve it to be returned to meI am frustrated and upset, I clearly described the sandals ( they were expense) and they were in perfect conditionThen poshmark tells me that the buyer said the sandals did not smell as described or some crap, I never said they would smell a certain way! Like always, I cleaned the shoes before shipping them and actually sprayed the wrapping with fragrancePoshmark does care, and lets sellers return item no matter what! Wasting my time, while they still get paid! They get their money no matter what, so they don't careI am waiting on the return now, if those sandals are damaged I will sue this companyPlease be cautious of this company, they allow scammers to waste your time and damage your item
I have been trying to reach customer service at Poshmark for the last days with regard to a package that looks to be lostI sold an item to another person on October 5th, The value of the item dictated that the item first go to Poshmark authentication services, after which they would dispatch the authenticated item to the buyerI handed over the package containing the item on October 9, via day shipping (label provided by Poshmark)The item began travelling hroigh the USPS system on the same dayI continued to receive updates on the the package, it appeared to reroute once or twice and has finally now stopped tracking all togetherMy issue is that I've been trying to reach Poshmark to assist with this problem, and I'm getting no response from themAdditionally I've been in contact via Poshmark app with the buyer, who is also anxiously awaiting the item, but is growing impatient and frustratedMy last message to her is that I'm trying to reach Poshmark via ***
The company’s policy clearly states that “if your order never arrives, we’ll refund you your payment”The company ships using USPS and USPS lost the packageIt’s showing up as “in transit” for more than two weeks nowI’ve contacted USPS multiple times to try to locate the package but they don’t know where it isI’ve contacted Poshmark customer support more than times nowThey keep sending me a cryptic message that they have a “solution in place” or that they will have usps investigate what happened, but they refuse to give me a refund because it was a large purchase of $
My wife ordered a pair of sneakers as a gift for me.They were supposedly delivered while I was at work.Never got the package.Neighbors know nothing.Never EVER in years at this address has ANYONE lost or not recieved a package.Never accepted the order on the app since it was never recieved.Reported well within Poshmarks terms.Took them a week to basically tell us we are on our own.UNBELIEVEABLE...$down the drain.Worst experience with online shopping in my life.This is exactly why people are wary of 3rd party seller sites.I WILL TELL ANYONE WHO WILL LISTEN TO FORGET ABOUT POSHMARK
I purchased a gucci purse through the app PoshmarkBut then couple hours later after the purchase, I noticed that the seller had deleted the listing along with all the other listings they were sellingI contacted Poshmark and told them to investigate the issue because this is fraud relatedThey emailed me back saying I will need to wait and they did nothing to investigateI also contacted the seller and they reached out to me saying they will not be shipping out the item because they weren't aware of the Poshmark feesI emailed Poshmark again saying that they need to manual cancel the orderHowever, today, I got charged the dollars (even though the item has not shipped out yet)It's been days and the seller has not shippedI emailed Poshmark several times saying to manually cancel the order so that way I dont' get chargedBut they charged me anyways and are not responding to my emailsI would like my refund of dollars backThis is the worst customer service I have
Initial Business Response /* (1000, 5, 2015/08/21) */
Please note that our moderation team has many tools to ensure that they are taking appropriate action in terms of account restrictionsBecause this matter was thoroughly investigated and there is a record of all violations on file, we consider
this case resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your company does this to everyoneBut yet the real fraud people are still allowed to use your services
I ordered a dress that was supposed to be redI instead received a lilac purple dressI submitted photos and a screenshot showing that this seller had misrepresented this item in a previous saleI was denied a refund and my emails to customer service are being ignored
Poshmark arbitrates disagreements between buyers and sellersIn my instance I depicted how a seller used ad pictures that portrayed a purse larger than what it was in realityI asked for a returnI pointed to the ad photos and placed the bag inside another know brand to help demonstrate the size issuePoshmark will not authorize the return and has encouraged me to resell the handbagMy thoughts are that Poshmark is taking advantage of these instances and gaining 20percent commission on each sale instead of allowing a refundI have no history of selling anything on Poshmark only buyingI am starting to think this is how they groom sellers on their siteI would like my refund and to be left as a buyer only
Poshmark (PM) wrongfully advertises their "Discounted Shipping"I received an email notification from PM stating that an item I "liked" dropped in price, and that the product was given a discounted shipping rate for hourI took advantage of the opportunity and purchased the item right away after receiving the emailHowever, I did not acquire the discounted shipping rate, as was advertisedI emailed PM Support to see if they could provide me an answer as to why I never had gotten the reduced shipping ratePM Support replied and claimed that the promotion is only available for purchases made through the Buy It Now button, and not through the Make An Offer feature, as what I utilizedI have gone through the original Price Drop email notification and the actual item listing details, and no where does it say that the shipping reduction is only via the Buy It Now buttonI have also researched on the PM Frequently Asked Questions and the PM Support Center, and the Price Drop discount
I sold a kate spade purse and pouch to a buyer on June 29, The day before the buyer had inquired about the item and I wrote to her that I had to check the pieces before I would sell themWell, I inspected them, and they were in perfect condition, so I agreed to the saleThe pieces are delivered and the buyer opens a case stating that the purse has a "scratch" or "thin cut" on itI told Poshmark that I had photographs of the item as I was packing it, that a postal worker helped me pack it (and complimented me on what a nice piece it was), and that I was sorry if the seller somehow accidentally cut the piece when opening it, but that it was not my faultThe buyer lies and says I sold her a different bag than the one in the photos, and I'm able to then show the TIME STAMPS on the bag being packed INSIDE THE POST OFFICE (and I alert Poshmark that I have a witness--the postal worker who helped me pack)I say the buyer either cut the bag or had a damaged bag and swapped them out
Poshmark won't cancel/Refund Order cause Seller hasn't picked up a returned item a week ago
I made a purchase on 1/22/and received wrong item on 1/27/I contacted Poshmark on 1/the day I received the item which was not the item I purchasedThe company told me to sent in picturesI sent in picturesThey responded and asked for clearer pictures which I sent the same day 1/27/I followed up on 1/29/because I hadn't received a replyThey replied on 1/saying they were working on my requeston 2/1/I received an email with a par-paid label to return the item to the SellerI returned the item on 2/2/and it went out for delivery on 2/4/The USPS left notice the item was available for pickup at the local Post Office cause there was no safe place to leave the packageI contacted Poshmark again on 2/6/advising them the package had been waiting for pickup daysI received an email on 2/8/telling me they (Poshmark) would contact the Seller and let them kno
I love poshmarkI have bought a hundred different thingsI think I only returned idems not as describedAnd posh efficiently looked over the dispute and allowed a return processI have also bought a couple things that could of had better descriptions like if the idem runs small say it runs smallI also am a firm believer to ask questions and get answersI also sell on posh and have had many sales almost all perfectly smoothI did accidently mis label a size once my mistake and the buyer returned it to meI have bought and sold many idemsAnd all have been very smooth, even the not so good onesPosh is good at answering within a couple business daysIt seems odd so many bad expirencesI hope that one bad expirences doesn't ruin it for everyoneCheck seller rating and reviews and do ur research on idems before you
I searched online for a similar pair of cleats my daughter currently had and found a pair on Poshmark It was not stated these run smallI bought the size she wears and they are too small If it was stated these ran smaller I would have purchased a larger sizeStill needing a pair of cleats, I searched again onlineI am seeing sites that are selling this oversion of the cleat *** *** *** * *** *** and state this particular cleat runs smallI complained to Poshmark and was told they don't return due to sizesI stated the size ran small and the seller did not state this information and it was misleadingWhile Poshmark states they advise sellers to be as descriptive and detailed as possible when creating listings; if a seller does not state something such as their product runs a half size small - you are stuck with what you purchasedWhen I complained I was told by Poshmark that I should have asked if this ran small before making the purchase It was suggested for me to try and sell them myself to make my money backWhy spend your money and take the chance on an item that may run too small/too big and be stuck with it when you can purchase it elsewhere from somewhere with guaranteed returnsDon't learn the hard way as I didI did not think I would have to do extensive research on a product prior to making a purchaseI personally will never purchase from this website again
I was a seller on Poshmark of a Gucci hatThe woman received it and then proceeded to harass me on Poshmark publicly immediately assuming I purposely send her the wrong sizeShe was very nasty and at first I tried to respond nicelyShe then went on all my listings and said horrible things about me which I thing responded backI was extremely angry and this treatmentPoshmark does not pay you until the item is receivedHowever, she was supposed to send the hat back to meYesterday, I received the box and she replaced it with another hat of an inferior brand and not the Gucci hatI took pictures of everything and called Poshmark twice and sent them emails with pictures as they do not answer a phoneI therefore, do not have my money nor the Gucci hatI have no way of contacting Poshmark and it is extremely poor customer serviceI even checked off the harassment buttons on the Poshmark appI am extremely upset at being scammed by this woman
Poshmark; negative experience, coach bag ordered didn't even look like a real coach bag, it smelled, was overpricedOh well, stupid me ,will NEVER shop there again
Initial Business Response /* (1000, 5, 2015/04/29) */
Case was filed in August but have just been forwarded to us months after the complaint was filed
The issues were addressed by our Customer Support managerIf the user has additional information, please have the user contact
us directly via our support email
We consider this case resolved
Poshmark block and restricted my account from selling items because another seller accused and reported my profile for selling counterfeit itemsI indeed contacted the company via email with photos of the receipts of my authentic items that I sold and they still restricted my accountSelling counterfeit items is a criminal act and is punishable of the lawI don’t appreciate this allegations and outcome with out proper investigation
On Oct 2017, I put a bid on an item at PoshmarkThe seller accepted my bid before responding to all my questionsThe seller never responded againI requested to cancel my order because one buyer told me that the seller has too many closets using different namesI reported it to Poshmark immediately and asked to cancel my order instead Poshmark told me to wait daysAfter a day, Poshmark sent me a notification that my item was mailedToday I came home around 2pm after serving food to military unit and saw that my item was delivered in my parcel at 11:58amI was surprised because as I was coming home, I saw our post lady and asked her if I had any package and she just signaled noI had a feeling that something was fishy since I never trusted the seller, I went to my mailbox around 4pm, I took pictures while opening it and no package is thereThe description of the item is large, the parcel is not big enough for the big items that’s why I always get my packages from *** in
Was new to PoshmarkPurchased an item from a seller *** *** *** After days, item said pending scan USPSThis lasted for about more daysI contacted her on the 5th day and she says, “I’ve shipped your item sweetie with a fabulous free gift”I noticed on her comments to others that she’s big on the whole- “sweetie, doll, sugar” thing to everyoneShe then goes into this whole- “I have a relative in the hospital” thingI contacted Poshmark after two more days to no availFinally! I contacted PayPal and they got me a refundTurned out, this woman never shipped my item! I did some research and well, noticed that she’d done others like this too AND used the whole- “relative in the hospital” thingUnlike myself, they left her some harsh, but true commentsPoshmark was THE worse buying experience I’ve ever had!
Purchase made for a necklace represented as Tiffany & Co, but item received is not authenticIt has several clear indicators of inauthenticity in craftsmanship and lack trademark indicatorsI am seeking a full refund of money paid for the item $166.49, and I will gladly return to the sellerI have submitted a case to Poshmark, but the seller appears to be disputing my claimI expect Poshmark to uphold the laws which forbid the sale of counterfeits, replicas or fakes
I am a respected seller, top 10% seller on PoshmarkHowever, I encountered an situation that has happened twice to me and I am sick of itI sell exclusive and trendy items, high quality, that have little to no sign of being wornSome girl, bought my sandals, and I already felt sketched out about it because she didnt have a profile picture or any listing upPlus when I looked at the label, her name was different then her name on the profileSo I paid no mind to it, maybe she wanted delivered to her mom's house or something; I wrapped it in tissue paper, wrote a thank you note and shipped it offThen she takes a day and a half to accept the package after its already been delivered, she opens a case against my item sayimg it was damaged or some crapI rush and send proof poshmark via the app and email, very promptlyThey take forever to review the case and then they approve it to be returned to meI am frustrated and upset, I clearly described the sandals ( they were expense) and they were in perfect conditionThen poshmark tells me that the buyer said the sandals did not smell as described or some crap, I never said they would smell a certain way! Like always, I cleaned the shoes before shipping them and actually sprayed the wrapping with fragrancePoshmark does care, and lets sellers return item no matter what! Wasting my time, while they still get paid! They get their money no matter what, so they don't careI am waiting on the return now, if those sandals are damaged I will sue this companyPlease be cautious of this company, they allow scammers to waste your time and damage your item
I have been trying to reach customer service at Poshmark for the last days with regard to a package that looks to be lostI sold an item to another person on October 5th, The value of the item dictated that the item first go to Poshmark authentication services, after which they would dispatch the authenticated item to the buyerI handed over the package containing the item on October 9, via day shipping (label provided by Poshmark)The item began travelling hroigh the USPS system on the same dayI continued to receive updates on the the package, it appeared to reroute once or twice and has finally now stopped tracking all togetherMy issue is that I've been trying to reach Poshmark to assist with this problem, and I'm getting no response from themAdditionally I've been in contact via Poshmark app with the buyer, who is also anxiously awaiting the item, but is growing impatient and frustratedMy last message to her is that I'm trying to reach Poshmark via ***
The company’s policy clearly states that “if your order never arrives, we’ll refund you your payment”The company ships using USPS and USPS lost the packageIt’s showing up as “in transit” for more than two weeks nowI’ve contacted USPS multiple times to try to locate the package but they don’t know where it isI’ve contacted Poshmark customer support more than times nowThey keep sending me a cryptic message that they have a “solution in place” or that they will have usps investigate what happened, but they refuse to give me a refund because it was a large purchase of $
My wife ordered a pair of sneakers as a gift for me.They were supposedly delivered while I was at work.Never got the package.Neighbors know nothing.Never EVER in years at this address has ANYONE lost or not recieved a package.Never accepted the order on the app since it was never recieved.Reported well within Poshmarks terms.Took them a week to basically tell us we are on our own.UNBELIEVEABLE...$down the drain.Worst experience with online shopping in my life.This is exactly why people are wary of 3rd party seller sites.I WILL TELL ANYONE WHO WILL LISTEN TO FORGET ABOUT POSHMARK
I purchased a gucci purse through the app PoshmarkBut then couple hours later after the purchase, I noticed that the seller had deleted the listing along with all the other listings they were sellingI contacted Poshmark and told them to investigate the issue because this is fraud relatedThey emailed me back saying I will need to wait and they did nothing to investigateI also contacted the seller and they reached out to me saying they will not be shipping out the item because they weren't aware of the Poshmark feesI emailed Poshmark again saying that they need to manual cancel the orderHowever, today, I got charged the dollars (even though the item has not shipped out yet)It's been days and the seller has not shippedI emailed Poshmark several times saying to manually cancel the order so that way I dont' get chargedBut they charged me anyways and are not responding to my emailsI would like my refund of dollars backThis is the worst customer service I have
Initial Business Response /* (1000, 5, 2015/08/21) */
Please note that our moderation team has many tools to ensure that they are taking appropriate action in terms of account restrictionsBecause this matter was thoroughly investigated and there is a record of all violations on file, we consider
this case resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your company does this to everyoneBut yet the real fraud people are still allowed to use your services