received an item that was not new as listed, that smelt terrible and had tears in it, I reported it and the case was denied, no one reached out to me for further details
In *** of *** I purchased a designer handbag from a seller on Poshmark.com for $***The bag was advertised by the seller as written verbatim below: "Authentic *** *** Monogram Pochette bagIn mint condition! Ideal everyday/ evening bagIt comes with dust bagSize is Length: 8.25", Height: 5", Depth: 1.5", Drop: 9"Feel free to make me an offer"I inquired with very specific questions about any scratches or wear on the hardware, any marks on the inside of the bag, any stains on the leather, to which were all answered "no", no scratches or wear on hardware, no markings inside, and tiny stain on the leather strap that is not noticeable." When I received the bag, I found the hardware to be worn and scratched, some type of pen or marker lines on the interior of the purse, multiple stains on the leather strap, a rip/tear in the corner of the bag near zipper, and it wreaked of cigarette smoke smellI was completely misledTherefore,on ***, I did not click the "Acce
A buyer purchased a pair of jeans from meThey were damaged either by the buyer or in shipping to herThe buyer returned them to me in the newly damaged condition and Poshmark refunded her moneyI now have a damaged pair of jeans, but I can't pursue action from the USPS because Poshmark handles all shipping and doesn't insure packagesI contested the refund and Poshmark claimed they reviewed my case and said I couldn't prove that the damage occurred after shipping, but the canned email didn't even make sense given that I supplied clear evidence of exactly thatIt is clear that Poshmark doesn't actually review these cases--they just send an email that says they did after a prescribed period of timeI have sent several emails to Poshmark over the course of a week and have only received auto-repliesI just want a human to review my case, take responsibility for the shipping damage, and pay me the value of my jeans
Complaint: ***I am rejecting this response because:
this has been the exact same response I've gotten every time I have tried to resolve this issueIt has not been resolvedI have not been contactedI want a refund.Sincerely,*** ***
I joined PoshmarkCom in and started buying and selling and trading mostly bags, I had to agree to their requirements and in return got to list and sell in my own virtual closetI was a top seller and a posh ambassador, where I had to meet certain requirements like sharing community shares and self shares, sell itemsI had thousands of followers which was a lot of effortI had to invest a lot of time in their website for my closet to existThey sent me an email that I continued to list replicas I asked for proof and got none, I never sold a replica on their site and would take down anything not permitted or provide proof of authenticityThey suspended me after I spent thousands of hours on this site and many years promoting other people’s closet for poshmarka gain because they received 20% of all salesMy time and effort was valuable and I was not compensated for it in any way since I agreed to their terms and was unfairly suspended without concrete factsI’ve
To summarize my problem, a buyer commented on my listing after making an offer and me accepting it that they would like to cancelI've never had this happen before so I was not sure what the policy in that situation isI contacted support asking if I am obligated to cancel the order or if the buyer is able to cancel it themselvesA couple days went by without response from customer support so I did a little more research and found this policy on their site: "Please note that purchases made with the Make an Offer feature are binding and cannot be cancelled as an accidental purchaseIf you accidentally made a purchase through the Offer feature, please comment directly on the listing to communicate with the sellerIt is up to the seller's discretion whether to cancel the order or proceed." So from this I learned that I was not obligated to cancel the order and I had no intention of cancelling as I had already had the item all set to goI received an email a couple days later notifyi
I went on Poshmark and selected to make a purchase for a few itemsWithout checking my balance on my card my transactions all said declinedSo thinking I must be out of money on my card I sign outTo my surprise the next day I check the balance on a separate card that I never made a purchase on Poshmark with, my money was goneI repeat the transactions were declined from the card I used and I did not try to purchase again for those itemsCome to find out Poshmark underhandedly found out my other debit card number and processed several transactions that I did not authorizeNow in order to complete an order you have to select the option for your debit card to be charged each individual time being that you are paying individual people well Poshmark did a collective charge and that's fraudulent
Regarding order***, the user returned the item outside of our processOn January 22nd, we have refunded the user for their purchase of $as a one time courtesyFor this reason we consider the case closed
This site has a whole bunch of rules on what you can and cannot sellThey take 20% of your sales as wellHowever, when policy violations are brought to their attention, they do nothing about itHorrible customer service!
Hi! I sold an item on 03/12, shipped 03/13, the item was approved by Poshmark conceirge 03/Since then I received update on the product on the appI contacted support and was told the info would be updated in hoursNothing happeneddays ago the buyer told me that she received a tracking number and that the bag was shipped days agoSo far I've received no tracking info, have no idea where the bag is, and of my emails to poshmark have not gotten any replies toThis is highly unprofessional
On December of I purchased and Michael Kors Dalia purse on Poshmark.com‘s website for $The site stated (and also written in there policy) it would be shipped out within three business days and I would receive it within five business daysI had not received any email confirmation or receipt and since then I have received nothing from PoshmarkNo confirmation of purchase no confirmation of the product being sent no receiptAfter debiting the full amount for the purse from my account I head nothing from PoshmarkDecember I reached out to Poshmark because I had not received the purse or any communicationIt is now December in Poshmark has done nothing to help me find the product they purchased and cannot find any information related to my purchaseI sent multiple emails to try to find out information about what is going on in Poshmark threatened me that if I continue to send multiple messages they will move my complaints to the bottom of their queueI tried to c
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory to me, but since the business isn’t even able to give non cookie-cutter responses, there’s no point communicating further
Complaint: ***I am rejecting this response because: my pictures clearly show the purse strap was unopenedThe buyer manipulated the item, then Poshmark did not reply to my claim in enough time for me to respond before the claim was automatically closed, nor did they request specific evidence from me in order to satisfy my claim.Thank you for your attention to this matter
Sincerely,
*** ***
Charlena Edge
Initial Business Response /* (1000, 5, 2015/03/25) */
We have returned the item to the userHere is the tracking information: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=XXXXXXXXXXXXXXXX...⇄ />
Initial Consumer Rebuttal /* (2000, 7, 2015/03/27) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
I use the Poshmark app to buy and sell itemsThey receive 20% of all profits from any sales I make as well as a flat fee of $for sales under $I have all positive reviews on this website with the exception of one person who's item was compromised in transit via USPSI recently sold an item for approximately $on their site, they took the fee of $2.95, which means I only made $I sold an item that was in excellent condition, no flaws, tears, rips, stainsThis website leaves the seller in charge of handling which also factors in a long drive to the post office to ship this item outSo basically I made no profit, which leads me to my complaintThis app has no moderator for reviews, so anyone can write whatever they want regardless of whether or not its true, false, slander etcThe person who I sold my item to has minimal activity on this app and has no items posted for saleA customer/recipient has business days to accept the item that was shipped to themI waited
I am a top seller on Poshmark and the company just suspended my account for no reason! Not even a warningI have made $and they will not handover my money because my account has been suspendedAfter googling and finding out many people had this problem and they never received their money I’m a mess over the fact that I worked my butt off for the company to steal my money that I worked for! This all happened because a girl got mad that she couldn’t afford an item on my page and was lowballing me and she reported meThe company didn’t even reach out to talk to me before suspending my account! I just can’t believe how much money I put into this and how much I lost!
I sold an authentic purse via PoshmarkThe buyer received the item and filed a return request which was approved and buy was instructed to ship the purse backThe buyer shipped back an empty envelope with no purse (with a value of $400, but I sold it for $and with Poshmark fees I would have earned $168.) I contacted Poshmark about the issue multiple times and have not gotten a responseI provide video and photo proof of the empty envelopePoshmark advertises buyer and seller protection as the reason why they take $of profit from the seller, which is why I felt safe to sell with them, but they have not held up their end if their promise and I am out my purse and my $
Initial Business Response /* (1000, 5, 2015/08/04) */
We thoroughly investigate every return case to ensure a fair and proper outcomeAs the item was not as described, a return was granted to the buyerHowever, because the buyer did not return the item to the seller within the allotted
time, we have proceeded to release the seller their earnings - per our Posh Protect policy
Due to this, we consider the case resolved
I purchased what I thought were genuine rayban wayfarer sunglasses from the poshmark app on Oct22, Shortly after my purchase, I noticed a comment from another buyer claiming the glasses *** received were fakeI also noticed that the same pictures advertising the glasses had been used on multiple accountsI immediately sent an email on Monday, October to cancel my orderI received an email that stated I should have a response in hoursI had no response so I email again on WednesdayIt is now Thursday 10/and I have emailed customer service, public relations, reached out on facebook and instagram and have yet to receive a responseI have already been charged for glasses that I have not received (they state they don't release the payment until you accept the package with no complaints on their website)While reaching out on social media, I noticed others commenting saying that they had not had a response for weeks over similar issues
I purchased boots from poshmark when I received them I only tried one on but it was a wide calfI reported that they were not marked wide calf but never heard from poshmarkI decided to see if my friend who has larger calf's would buy them so not to loose my moneyShe tried them on and could not zip one of them upAt this point I realized they were irregular one calf is wide the other is notIt's off by about an inchI have two different size bootsPoshmark never replied to me when I made the first report or the or 3rd reporting they were two different sizesI commented on the the posh sellers site and she said poshmark said it was unfoundedI explained I have two different size boots I deserve a refundShe didn't careI have the boots they never contacted me for information or even replied at all to meI am out and I want my money back, how is it legal to sell two different size boots and keep my money?
received an item that was not new as listed, that smelt terrible and had tears in it, I reported it and the case was denied, no one reached out to me for further details
In *** of *** I purchased a designer handbag from a seller on Poshmark.com for $***The bag was advertised by the seller as written verbatim below: "Authentic *** *** Monogram Pochette bagIn mint condition! Ideal everyday/ evening bagIt comes with dust bagSize is Length: 8.25", Height: 5", Depth: 1.5", Drop: 9"Feel free to make me an offer"I inquired with very specific questions about any scratches or wear on the hardware, any marks on the inside of the bag, any stains on the leather, to which were all answered "no", no scratches or wear on hardware, no markings inside, and tiny stain on the leather strap that is not noticeable." When I received the bag, I found the hardware to be worn and scratched, some type of pen or marker lines on the interior of the purse, multiple stains on the leather strap, a rip/tear in the corner of the bag near zipper, and it wreaked of cigarette smoke smellI was completely misledTherefore,on ***, I did not click the "Acce
A buyer purchased a pair of jeans from meThey were damaged either by the buyer or in shipping to herThe buyer returned them to me in the newly damaged condition and Poshmark refunded her moneyI now have a damaged pair of jeans, but I can't pursue action from the USPS because Poshmark handles all shipping and doesn't insure packagesI contested the refund and Poshmark claimed they reviewed my case and said I couldn't prove that the damage occurred after shipping, but the canned email didn't even make sense given that I supplied clear evidence of exactly thatIt is clear that Poshmark doesn't actually review these cases--they just send an email that says they did after a prescribed period of timeI have sent several emails to Poshmark over the course of a week and have only received auto-repliesI just want a human to review my case, take responsibility for the shipping damage, and pay me the value of my jeans
Complaint: ***I am rejecting this response because:
this has been the exact same response I've gotten every time I have tried to resolve this issueIt has not been resolvedI have not been contactedI want a refund.Sincerely,*** ***
I joined PoshmarkCom in and started buying and selling and trading mostly bags, I had to agree to their requirements and in return got to list and sell in my own virtual closetI was a top seller and a posh ambassador, where I had to meet certain requirements like sharing community shares and self shares, sell itemsI had thousands of followers which was a lot of effortI had to invest a lot of time in their website for my closet to existThey sent me an email that I continued to list replicas I asked for proof and got none, I never sold a replica on their site and would take down anything not permitted or provide proof of authenticityThey suspended me after I spent thousands of hours on this site and many years promoting other people’s closet for poshmarka gain because they received 20% of all salesMy time and effort was valuable and I was not compensated for it in any way since I agreed to their terms and was unfairly suspended without concrete factsI’ve
To summarize my problem, a buyer commented on my listing after making an offer and me accepting it that they would like to cancelI've never had this happen before so I was not sure what the policy in that situation isI contacted support asking if I am obligated to cancel the order or if the buyer is able to cancel it themselvesA couple days went by without response from customer support so I did a little more research and found this policy on their site: "Please note that purchases made with the Make an Offer feature are binding and cannot be cancelled as an accidental purchaseIf you accidentally made a purchase through the Offer feature, please comment directly on the listing to communicate with the sellerIt is up to the seller's discretion whether to cancel the order or proceed." So from this I learned that I was not obligated to cancel the order and I had no intention of cancelling as I had already had the item all set to goI received an email a couple days later notifyi
I went on Poshmark and selected to make a purchase for a few itemsWithout checking my balance on my card my transactions all said declinedSo thinking I must be out of money on my card I sign outTo my surprise the next day I check the balance on a separate card that I never made a purchase on Poshmark with, my money was goneI repeat the transactions were declined from the card I used and I did not try to purchase again for those itemsCome to find out Poshmark underhandedly found out my other debit card number and processed several transactions that I did not authorizeNow in order to complete an order you have to select the option for your debit card to be charged each individual time being that you are paying individual people well Poshmark did a collective charge and that's fraudulent
Regarding order***, the user returned the item outside of our processOn January 22nd, we have refunded the user for their purchase of $as a one time courtesyFor this reason we consider the case closed
This site has a whole bunch of rules on what you can and cannot sellThey take 20% of your sales as wellHowever, when policy violations are brought to their attention, they do nothing about itHorrible customer service!
Hi! I sold an item on 03/12, shipped 03/13, the item was approved by Poshmark conceirge 03/Since then I received update on the product on the appI contacted support and was told the info would be updated in hoursNothing happeneddays ago the buyer told me that she received a tracking number and that the bag was shipped days agoSo far I've received no tracking info, have no idea where the bag is, and of my emails to poshmark have not gotten any replies toThis is highly unprofessional
On December of I purchased and Michael Kors Dalia purse on Poshmark.com‘s website for $The site stated (and also written in there policy) it would be shipped out within three business days and I would receive it within five business daysI had not received any email confirmation or receipt and since then I have received nothing from PoshmarkNo confirmation of purchase no confirmation of the product being sent no receiptAfter debiting the full amount for the purse from my account I head nothing from PoshmarkDecember I reached out to Poshmark because I had not received the purse or any communicationIt is now December in Poshmark has done nothing to help me find the product they purchased and cannot find any information related to my purchaseI sent multiple emails to try to find out information about what is going on in Poshmark threatened me that if I continue to send multiple messages they will move my complaints to the bottom of their queueI tried to c
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory to me, but since the business isn’t even able to give non cookie-cutter responses, there’s no point communicating further
Complaint: ***I am rejecting this response because: my pictures clearly show the purse strap was unopenedThe buyer manipulated the item, then Poshmark did not reply to my claim in enough time for me to respond before the claim was automatically closed, nor did they request specific evidence from me in order to satisfy my claim.Thank you for your attention to this matter
Sincerely,
*** ***
Charlena Edge
Initial Business Response /* (1000, 5, 2015/03/25) */
We have returned the item to the userHere is the tracking information: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=XXXXXXXXXXXXXXXX...⇄ /> Initial Consumer Rebuttal /* (2000, 7, 2015/03/27) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
I use the Poshmark app to buy and sell itemsThey receive 20% of all profits from any sales I make as well as a flat fee of $for sales under $I have all positive reviews on this website with the exception of one person who's item was compromised in transit via USPSI recently sold an item for approximately $on their site, they took the fee of $2.95, which means I only made $I sold an item that was in excellent condition, no flaws, tears, rips, stainsThis website leaves the seller in charge of handling which also factors in a long drive to the post office to ship this item outSo basically I made no profit, which leads me to my complaintThis app has no moderator for reviews, so anyone can write whatever they want regardless of whether or not its true, false, slander etcThe person who I sold my item to has minimal activity on this app and has no items posted for saleA customer/recipient has business days to accept the item that was shipped to themI waited
I am a top seller on Poshmark and the company just suspended my account for no reason! Not even a warningI have made $and they will not handover my money because my account has been suspendedAfter googling and finding out many people had this problem and they never received their money I’m a mess over the fact that I worked my butt off for the company to steal my money that I worked for! This all happened because a girl got mad that she couldn’t afford an item on my page and was lowballing me and she reported meThe company didn’t even reach out to talk to me before suspending my account! I just can’t believe how much money I put into this and how much I lost!
I sold an authentic purse via PoshmarkThe buyer received the item and filed a return request which was approved and buy was instructed to ship the purse backThe buyer shipped back an empty envelope with no purse (with a value of $400, but I sold it for $and with Poshmark fees I would have earned $168.) I contacted Poshmark about the issue multiple times and have not gotten a responseI provide video and photo proof of the empty envelopePoshmark advertises buyer and seller protection as the reason why they take $of profit from the seller, which is why I felt safe to sell with them, but they have not held up their end if their promise and I am out my purse and my $
Initial Business Response /* (1000, 5, 2015/08/04) */
We thoroughly investigate every return case to ensure a fair and proper outcomeAs the item was not as described, a return was granted to the buyerHowever, because the buyer did not return the item to the seller within the allotted
time, we have proceeded to release the seller their earnings - per our Posh Protect policy
Due to this, we consider the case resolved
I purchased what I thought were genuine rayban wayfarer sunglasses from the poshmark app on Oct22, Shortly after my purchase, I noticed a comment from another buyer claiming the glasses *** received were fakeI also noticed that the same pictures advertising the glasses had been used on multiple accountsI immediately sent an email on Monday, October to cancel my orderI received an email that stated I should have a response in hoursI had no response so I email again on WednesdayIt is now Thursday 10/and I have emailed customer service, public relations, reached out on facebook and instagram and have yet to receive a responseI have already been charged for glasses that I have not received (they state they don't release the payment until you accept the package with no complaints on their website)While reaching out on social media, I noticed others commenting saying that they had not had a response for weeks over similar issues
I purchased boots from poshmark when I received them I only tried one on but it was a wide calfI reported that they were not marked wide calf but never heard from poshmarkI decided to see if my friend who has larger calf's would buy them so not to loose my moneyShe tried them on and could not zip one of them upAt this point I realized they were irregular one calf is wide the other is notIt's off by about an inchI have two different size bootsPoshmark never replied to me when I made the first report or the or 3rd reporting they were two different sizesI commented on the the posh sellers site and she said poshmark said it was unfoundedI explained I have two different size boots I deserve a refundShe didn't careI have the boots they never contacted me for information or even replied at all to meI am out and I want my money back, how is it legal to sell two different size boots and keep my money?