Order *** Poshmark has a policy that if the order does not arrive as described they will accept the returnI did just thatThe description of the item is not what I receivedThey rejected my return request however
I recently purchased my first item from PoshmarkThe item was described by the seller as "New Without Tags (NWOT)"The skirt I received was anything but newThe item had noticeable pilling, stains, and frayingNo big deal I thought, "I can shop with confidence, I am protected as a buyer." Posh protect is something that this company really pushes on it's consumersI have to admit I was lulled in to a sense of security and thought that this might become a new shopping addiction for me because unlike other vendors, you can return an item if it is not as describedTHIS IS SOOOOOO INCORRECTWhen I went to open the app to file a claim regarding the skirt I received I clicked on the order and noticed that the app stated it had been delivered (which it had) so I clicked on the skirt and started looking for the correct place to file a claim regarding this orderSomehow when I clicked on the item it was then marked as "accepted"I was panicked because there was NO WAY that I would have accepted the skirt in its given stateI IMMEDIATELY submitted an email to customer service explaining the whole situation (you can't call them apparently)I sent them photo proof of the skirt to support my claimsI did not hear back from customer service for AT LEAST 1.5-dayswhen they finally did email back they told me that they would give me a nominal credit (which they stated I should be grateful for) on my account but they could not return the item because I had already accepted itI sent a response explaining that I did not accept the order, I was trying to submit a claim to have the order returned and while I appreciate the credit, I would much prefer a refundANOTHER 24-hours later I receive another response saying that they can not help me because I did not submit a claim within the hour window of receiving the itemI sent another response stating that when I clicked on the item in the app it had been marked as acceptedwhen I realized this I immediately sent an email (thus starting a claim) and this was done within the hours!!!! I have asked at least twice for a customer service rep to call me so that I don't have to keep waiting days to receive a responseAt this point it's not about the skirtI feel like the customer service representatives are blowing me off and do not care to take the time to help me sort this situation outA company is only as good as the representatives who support itI WILL NOT shop at poshmark againBuyer bewareif there is an issue with your order you will be left out to dry
This company is horrible! Don't get sucked in by their offer of discounted shipping on your first purchaseI signed up and was offered $shipping, this was not honored and I was charged the full amount of $which is outrageousI was unable to cancel my order and you can not call and speak with customer serviceThe company only allows you to email with any problems or questionsI did so and received a bogus general email stating reason why they may have not honored the discount, it was not a specific response to me emailI have no idea how this company has an A+ rating, it is such a rip offI had read a review beforehand where the buyer had the same problemI wish I would've headed the warning, I just thought there would be a way to resolve this but Poshmark is unwilling to help mePlease take my bad experience as a warning and steer clear of this company
I sold a pair of Ariat boots on poshmarkShipped it same day as the buyer bought themWhen listed I provided valid information and detailed picturesThe buyer received the item and said it did not fitThis goes against poshmark policy for final sale and it can’t be returned based on sizeShe then tried tried to change it to say it was not the same quality as stated which it was when I provided pictures and evidenceIt has not been a week and there has been no resolutionThe buyer still has my boots and my money is on holdI want the money to be released and the case to be closedCase: ***
I sold a dress on this site and the person who bought it wanted to return it so poshmark canceled the sale, and then the buyer never returned the dress to mePoshmark has been impossible to contact regarding the issueSo basically I shipped someone a $dress for free and poshmark let it happen
I tried to return an item that was clearly not what was represented in the listing & poshmark twisted everything I said & my photos &, without even discussing with me their concerns first, denied my claim for a refund I'm now having to take this up with the bank to hopefully get this resolved What a scam!
Prior to purchasing a handbag from another Poshmark seller, I asked about defects or flawsThe seller ensured that the bag was in excellent conditionWIthout flawsAnd there is proof of the conversation on Poshmark! I purchased the bag for $599, knowing I would be protectedPoshmark promises and guarantees that all transactions must be honest and transparent and they will protect its usersI received the handbag and it's is not in the condition that was promised by the sellerAll I wanted was a returnI supplied detailed photos showing scratches and stains and Poshmark is refusing to accept the returnThey are trying to "shut me up" by offering $worth of Poshmark creditIt's completely unacceptableI have been a Poshmark member since and have paid out a lot of money toward themI will not accept this one bitI will send photos of the purse along with a screenshot of the conversation where I ask the seller "No flaws?" and she states "no flaws at all."
I am not getting a response from this company I made a purchase for $*** days ago and I have still not heard from anyoneI use my *** account and the money is gone, I never got a productI sent them email and the reply has been we are busyThere is no number to call these peopleHow can this be, IPA not use to being ignored when I made a purchase online
I ordered a pair of *** *** shoes from a seller on July 11, ***The seller stated the shoes had only been worn once and provided pictures of the shoesI received the shoes July 16, ***I immediately opened the package while and was completely lividThe toe of the shoes were completely scuffed, the heels were badly scraped, and the soles were coming apartI had searched for these particular shoes for months and Poshmark was the only place I could find themIn fact, these shoes were the reason I joined PoshmarkI immediately e-mailed Poshmark with picturesI DID NOT ACCEPT THE ORDERI informed them that I desired to keep the shoes, but I would like a partial refundOn July 19, ***, I receive an e-mail (I guess it was automated) informing me that my case had been accepted, and I must return the shoes to receive a full refundI was happy they ruled in my favor, but I immediately sent a reply e-mail informing them (AGAIN) that I did not want a full refundI only desired a
I purchased a Large Wool Sweater, it came in and had been shrunk to what would be a size Extra-SmallI filed a complaint and they sent me an automated replyI continued reaching out and received four more automated replies
Poshmark is a consignment businessI sold a pair of Christian Louboutin shoes for on their siteThe shoes were shipped to the buyer the day following the saleThe funds for the sale enter an escrow account until the buyer receives the merchandise and confirms the overall conditionIf all is well the funds are releasedIn this instance the buyer received the shoes and opened up a case in error about a belt she had order from another sellerShe erroneously added this review questioning the authenticity of the belt and attached it to my sale associated with the shoesI contacted the buyer directly and she quickly realized her error and informed poshmark that this complaint was for a different sellerPoshmark did not only NOT release my funds but instead approved the case for return of the product I sent!! Despite claims from both the seller and the buyer that this case complaint was an errorIt is obvious their customer service team did not review the details of the case A
I Purchased a leather coat through the Poshmark websiteIt was described by the seller as flawlessIt arrived March and I opened the package on March I attempted to make a return because the coat was in poor condition and “not as described”I was denied due to a surprising restriction: Poshmark‘s written return policy offers a three day window for returns, but a surprising, “hour” restriction is only announced to the buyer when they are denied the right to return, even when the buyer is within their appointed three day window
I made an online purchase and I receive my package on ***, *** 11, ***As stated once you get your package you have three days to review your items if something is wrong with the items you need to email posh Mark within three days to let them know the issuesI emailed them that exact day I got my package *** *** to let them know one of the jackets that I have purchased had three stains on itI asked if my package to be returned but they never responded to my email until the morning of *** 15, ***Posh Mark is saying that I never filed a claimBut I did file a claim on *** 11, ***I have a email to show proof
I got locked out of my account on poshmark because they sent an email saying it had been hacked which I think they were behind in the first placeThe email said to lock my account and an email would be sent on how to get back inI never received an email to get back into my account which has a balance in itI'm more concerned with getting my money out of the account which is still on poshmark but I can't access it through the email I have on file with them
I have tried continually to log in (I know my password and use it regularly--at least 4-times per week) yet the site states my password is not correctI have tried at least times to reset the password yet the site keeps saying it is not validWhen I try to create a new password within minutes of receiving their email for rest it boots me out and states the new email is invalidJust want to be able to log on but Poshmark's site is a jokeIf they can resolve this issue I would appreciate itIn the meantime I will not recommend this site until this is resolvedI just want to shop the site and enjoy the things I purchase but at this point I cannot even shop their site
A buyer purchased a pair of jeans from meThey were damaged either by the buyer or in shipping to herThe buyer returned them to me in the newly damaged condition and Poshmark refunded her moneyI now have a damaged pair of jeans, but I can't pursue action from the USPS because Poshmark handles all shipping and doesn't insure packagesI contested the refund and Poshmark claimed they reviewed my case and said I couldn't prove that the damage occurred after shipping, but the canned email didn't even make sense given that I supplied clear evidence of exactly thatIt is clear that Poshmark doesn't actually review these cases--they just send an email that says they did after a prescribed period of timeI have sent several emails to Poshmark over the course of a week and have only received auto-repliesI just want a human to review my case, take responsibility for the shipping damage, and pay me the value of my jeans
I tried to cancel an order after I realized my phone browser prevented me from reading the correct sizeI "commented" asking the seller to cancel (no response), emailed customer service (no response), and sent a message through *** (no response)What does it take to get help?
They claim to protect buyers but they do notI purchased a jacket for and it was not the correct size or had been shrunkI wanted to return it (before I accepted it & released pymt) but Poshmark stated that sizes vary and I was responsibleI gave them the link to the manufacture of the item which states a size range, this item was smaller than that and took pictures with tape measure and they didn't careThey do not protect buyers at all!
I have reached out to posh Mark at least times via email which is their only contact method to have my email address changed so that I can collect the balance I have made by selling my products on their website and they are not contacting me back so that I can Collect my moneyThey have no telephone number that I can call to speak to a live agent and I am due over $I need to change my email address in their system which I cannot do because I don’t have access to my old email address and they need me to give them a code from my old email address to change My address to the new oneThey also need my old email address to even add a phone number to my account to get a verification code to release my fundsSo I need them to either call me at *** ** *** ** ** ***m to resolve the issue or update my account with that new email address
Order *** Poshmark has a policy that if the order does not arrive as described they will accept the returnI did just thatThe description of the item is not what I receivedThey rejected my return request however
I recently purchased my first item from PoshmarkThe item was described by the seller as "New Without Tags (NWOT)"The skirt I received was anything but newThe item had noticeable pilling, stains, and frayingNo big deal I thought, "I can shop with confidence, I am protected as a buyer." Posh protect is something that this company really pushes on it's consumersI have to admit I was lulled in to a sense of security and thought that this might become a new shopping addiction for me because unlike other vendors, you can return an item if it is not as describedTHIS IS SOOOOOO INCORRECTWhen I went to open the app to file a claim regarding the skirt I received I clicked on the order and noticed that the app stated it had been delivered (which it had) so I clicked on the skirt and started looking for the correct place to file a claim regarding this orderSomehow when I clicked on the item it was then marked as "accepted"I was panicked because there was NO WAY that I would have accepted the skirt in its given stateI IMMEDIATELY submitted an email to customer service explaining the whole situation (you can't call them apparently)I sent them photo proof of the skirt to support my claimsI did not hear back from customer service for AT LEAST 1.5-dayswhen they finally did email back they told me that they would give me a nominal credit (which they stated I should be grateful for) on my account but they could not return the item because I had already accepted itI sent a response explaining that I did not accept the order, I was trying to submit a claim to have the order returned and while I appreciate the credit, I would much prefer a refundANOTHER 24-hours later I receive another response saying that they can not help me because I did not submit a claim within the hour window of receiving the itemI sent another response stating that when I clicked on the item in the app it had been marked as acceptedwhen I realized this I immediately sent an email (thus starting a claim) and this was done within the hours!!!! I have asked at least twice for a customer service rep to call me so that I don't have to keep waiting days to receive a responseAt this point it's not about the skirtI feel like the customer service representatives are blowing me off and do not care to take the time to help me sort this situation outA company is only as good as the representatives who support itI WILL NOT shop at poshmark againBuyer bewareif there is an issue with your order you will be left out to dry
This company is horrible! Don't get sucked in by their offer of discounted shipping on your first purchaseI signed up and was offered $shipping, this was not honored and I was charged the full amount of $which is outrageousI was unable to cancel my order and you can not call and speak with customer serviceThe company only allows you to email with any problems or questionsI did so and received a bogus general email stating reason why they may have not honored the discount, it was not a specific response to me emailI have no idea how this company has an A+ rating, it is such a rip offI had read a review beforehand where the buyer had the same problemI wish I would've headed the warning, I just thought there would be a way to resolve this but Poshmark is unwilling to help mePlease take my bad experience as a warning and steer clear of this company
I sold a pair of Ariat boots on poshmarkShipped it same day as the buyer bought themWhen listed I provided valid information and detailed picturesThe buyer received the item and said it did not fitThis goes against poshmark policy for final sale and it can’t be returned based on sizeShe then tried tried to change it to say it was not the same quality as stated which it was when I provided pictures and evidenceIt has not been a week and there has been no resolutionThe buyer still has my boots and my money is on holdI want the money to be released and the case to be closedCase: ***
I sold a dress on this site and the person who bought it wanted to return it so poshmark canceled the sale, and then the buyer never returned the dress to mePoshmark has been impossible to contact regarding the issueSo basically I shipped someone a $dress for free and poshmark let it happen
I tried to return an item that was clearly not what was represented in the listing & poshmark twisted everything I said & my photos &, without even discussing with me their concerns first, denied my claim for a refund I'm now having to take this up with the bank to hopefully get this resolved What a scam!
Prior to purchasing a handbag from another Poshmark seller, I asked about defects or flawsThe seller ensured that the bag was in excellent conditionWIthout flawsAnd there is proof of the conversation on Poshmark! I purchased the bag for $599, knowing I would be protectedPoshmark promises and guarantees that all transactions must be honest and transparent and they will protect its usersI received the handbag and it's is not in the condition that was promised by the sellerAll I wanted was a returnI supplied detailed photos showing scratches and stains and Poshmark is refusing to accept the returnThey are trying to "shut me up" by offering $worth of Poshmark creditIt's completely unacceptableI have been a Poshmark member since and have paid out a lot of money toward themI will not accept this one bitI will send photos of the purse along with a screenshot of the conversation where I ask the seller "No flaws?" and she states "no flaws at all."
I am not getting a response from this company I made a purchase for $*** days ago and I have still not heard from anyoneI use my *** account and the money is gone, I never got a productI sent them email and the reply has been we are busyThere is no number to call these peopleHow can this be, IPA not use to being ignored when I made a purchase online
I ordered a pair of *** *** shoes from a seller on July 11, ***The seller stated the shoes had only been worn once and provided pictures of the shoesI received the shoes July 16, ***I immediately opened the package while and was completely lividThe toe of the shoes were completely scuffed, the heels were badly scraped, and the soles were coming apartI had searched for these particular shoes for months and Poshmark was the only place I could find themIn fact, these shoes were the reason I joined PoshmarkI immediately e-mailed Poshmark with picturesI DID NOT ACCEPT THE ORDERI informed them that I desired to keep the shoes, but I would like a partial refundOn July 19, ***, I receive an e-mail (I guess it was automated) informing me that my case had been accepted, and I must return the shoes to receive a full refundI was happy they ruled in my favor, but I immediately sent a reply e-mail informing them (AGAIN) that I did not want a full refundI only desired a
I purchased a Large Wool Sweater, it came in and had been shrunk to what would be a size Extra-SmallI filed a complaint and they sent me an automated replyI continued reaching out and received four more automated replies
Poshmark is a consignment businessI sold a pair of Christian Louboutin shoes for on their siteThe shoes were shipped to the buyer the day following the saleThe funds for the sale enter an escrow account until the buyer receives the merchandise and confirms the overall conditionIf all is well the funds are releasedIn this instance the buyer received the shoes and opened up a case in error about a belt she had order from another sellerShe erroneously added this review questioning the authenticity of the belt and attached it to my sale associated with the shoesI contacted the buyer directly and she quickly realized her error and informed poshmark that this complaint was for a different sellerPoshmark did not only NOT release my funds but instead approved the case for return of the product I sent!! Despite claims from both the seller and the buyer that this case complaint was an errorIt is obvious their customer service team did not review the details of the case A
I Purchased a leather coat through the Poshmark websiteIt was described by the seller as flawlessIt arrived March and I opened the package on March I attempted to make a return because the coat was in poor condition and “not as described”I was denied due to a surprising restriction: Poshmark‘s written return policy offers a three day window for returns, but a surprising, “hour” restriction is only announced to the buyer when they are denied the right to return, even when the buyer is within their appointed three day window
I made an online purchase and I receive my package on ***, *** 11, ***As stated once you get your package you have three days to review your items if something is wrong with the items you need to email posh Mark within three days to let them know the issuesI emailed them that exact day I got my package *** *** to let them know one of the jackets that I have purchased had three stains on itI asked if my package to be returned but they never responded to my email until the morning of *** 15, ***Posh Mark is saying that I never filed a claimBut I did file a claim on *** 11, ***I have a email to show proof
I got locked out of my account on poshmark because they sent an email saying it had been hacked which I think they were behind in the first placeThe email said to lock my account and an email would be sent on how to get back inI never received an email to get back into my account which has a balance in itI'm more concerned with getting my money out of the account which is still on poshmark but I can't access it through the email I have on file with them
I have tried continually to log in (I know my password and use it regularly--at least 4-times per week) yet the site states my password is not correctI have tried at least times to reset the password yet the site keeps saying it is not validWhen I try to create a new password within minutes of receiving their email for rest it boots me out and states the new email is invalidJust want to be able to log on but Poshmark's site is a jokeIf they can resolve this issue I would appreciate itIn the meantime I will not recommend this site until this is resolvedI just want to shop the site and enjoy the things I purchase but at this point I cannot even shop their site
A buyer purchased a pair of jeans from meThey were damaged either by the buyer or in shipping to herThe buyer returned them to me in the newly damaged condition and Poshmark refunded her moneyI now have a damaged pair of jeans, but I can't pursue action from the USPS because Poshmark handles all shipping and doesn't insure packagesI contested the refund and Poshmark claimed they reviewed my case and said I couldn't prove that the damage occurred after shipping, but the canned email didn't even make sense given that I supplied clear evidence of exactly thatIt is clear that Poshmark doesn't actually review these cases--they just send an email that says they did after a prescribed period of timeI have sent several emails to Poshmark over the course of a week and have only received auto-repliesI just want a human to review my case, take responsibility for the shipping damage, and pay me the value of my jeans
I tried to cancel an order after I realized my phone browser prevented me from reading the correct sizeI "commented" asking the seller to cancel (no response), emailed customer service (no response), and sent a message through *** (no response)What does it take to get help?
Final Consumer Response /* (2000, 6, 2015/08/31) */
The problem has been resolved and the company has refunded me
They claim to protect buyers but they do notI purchased a jacket for and it was not the correct size or had been shrunkI wanted to return it (before I accepted it & released pymt) but Poshmark stated that sizes vary and I was responsibleI gave them the link to the manufacture of the item which states a size range, this item was smaller than that and took pictures with tape measure and they didn't careThey do not protect buyers at all!
I have reached out to posh Mark at least times via email which is their only contact method to have my email address changed so that I can collect the balance I have made by selling my products on their website and they are not contacting me back so that I can Collect my moneyThey have no telephone number that I can call to speak to a live agent and I am due over $I need to change my email address in their system which I cannot do because I don’t have access to my old email address and they need me to give them a code from my old email address to change My address to the new oneThey also need my old email address to even add a phone number to my account to get a verification code to release my fundsSo I need them to either call me at *** ** *** ** ** ***m to resolve the issue or update my account with that new email address