Disgusting products and Customer service support This company robbed me of a product I was suppose to be delivered and instead of handling it they did nothing to help me out and give me the product I deserveI will be sure to never use this application again, and tell everyone I know in the silicon valley where I live how terrible this App and company is
Any government agencies, please take an action with this companyThey are Criminals allowing criminals to sell Fake items and allowing criminals to sell items that took pictures of othersDespite of complaints, emails, evidences, messages of criminal intent, Poshmark never do anything to stop them, Poshmark do not care as long as they got their moneyPlease investigate and close this business, every messages from them are computerizedBad business like this is not healthy to the communityPlease stop them
They are claiming that I received my merchandise that has been approved for a return based on claimsThe corresponding Poshmark representative has not been helpful in assisting with my inquiriesThey have shown no proof of trackingThey stole my merchandise from me and are not communicating with me to resolve my issue and return my merchandise that I sold using their appI would like to know where my merchandise is
Terrible customer service! One of our staff who is environmentally proactive wanted to give a try Poshmark, the second-hand clothing market She paid for $for a crappy jacket which was full of cigarret smoke She immediately contacted Poshmark and seller for refund, the seller, *** *** NEVER responded regards to my concern, Poshmark took so long to decide that I should keep the clothe I can't wear due to the strong odor of smoke The seller did not indicated that it was coming from a smoking environment or if the item was exposed to smoke The itme is still in the box came in with, I ended up loosing $167, no customer service support from Poshmark, no apology form the sellerAvoid this business
Poshmark's accidental purchase policy states that buyers may cancel orders within hours of purchase if they are unshippedIf the seller ships the item, the order can no longer be cancelled
Our disputes team was in contact with the buyer and requested return tracking information as the buyer
stated they already returned the item but they did not receive a responseFor further assistance, we ask that the buyer respond directly to the team's last email.
Due to this, we consider the case resolved
On Friday January 26, 2018, my listed Apple Watch sold to user ***" for $More than hours passed between the time of purchase and the time I made it to the USPS to ship out the orderThis particular item was shipped at the same time as another order--at 1:12pm on 01/27/Within minutes the other order started tracking on the app and I received notification--I did not receive anything for the order in questionHowever, I've noticed this to be common and figured the app would update the tracking details later that dayI received an email from Poshmark on 01/27/at 3:51PM advising that the Apple Watch order had been cancelled and was told not to ship---except I already hadI immediately wrote back asking what steps needed to be taken nextI've asked Poshmark why they waited so long to cancel an order that they had problems verifying--this should be done right at the time of purchase as I've seen done beforeAs of today, 01/30/Poshmark customer service has fai
I purchased a tank top that was advertised as in good condition but when I recieved it, it has a huge hole in the armpit areaI reached out to the business on Wednesday and have not heard back
I was mailed a counterfeit Gucci belt that was advertised as 100% authenticI was told by poshmark to return the belt for a refundI refused due to the fact that the seller was still selling the item onlineknowing this now opened me up to legal liabilities one being the mailing of counterfeit goodsI asked poshmark if I can bring it to the police for destruction I was told no mail it back or no refundI then contacted my bank who gave me a temporary credit that was reversed because they asked for a second opinion letter that no store that sells Gucci products wanted to give me especially Gucci who I emailed at *** I am still waiting for a reply but because of the length of time that has passed I don't think one is on the way
Response: Regarding order numbers *** and ***Our Posh Protect policy states that we will give the buyer a full refund if your item never ships or does not match the listing descriptionOtherwise, all sales are finalWe have attached the link here,
***A user may not return an item if it does not fit or the buyer changes their mindWe see that the buyer stated that the ”The color was a little darker than shownIt is not appropriate for the occasion I ordered for.” We received this response and asked the buyer for photos demonstrating that the item was not as described on 4/and 4/however we did not receive a response, so we were forced to deny this return case and the item no longer qualified for a refundAdditionally, in regards to order #***, please review our Posh protect policy as all sales are final and a user may not return an item if it does not fitBecause of this, we consider this case closed
Our records show that $has already been refunded on 8/10 to
the buyer’s PayPal account under the email address: ***For this reason, we consider the case closed
Initial Business Response /* (1000, 5, 2015/11/24) */
We have thoroughly assessed the photos provided by the buyer and moved to compensate the buyer for this return case
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/11/27) */
(The
consumer indicated he/she ACCEPTED the response from the business.)
I sold a Swarovski Crystal Tie Necklace on PoshmarkThe buyer who purchased the necklace wanted to make a returnSince Poshmark's policy is no returns, instead of reaching out to me to see if I would accept the returnShe cut and ripped up the necklace and then filed a complaint with PoshmarkShe stated that I sent a necklace that was all ripped upHowever, that was not the caseThe necklace I sent was in perfect conditionPoshmark accepted the return and when I got the necklace back, it was completely torn up and looked like a piece of junkI was very upset that the seller mutilated the product that I soldI immediately filed a case with Poshmark explaining what happened with detailed photosPoshmark's responses were robotic (seemed system generated) and they sided with the buyerI had a closet of over items and I had sold over items on the siteI was a top rated seller and did not have issues with any buyersI only had one other return before that and it was a fai
There is an ad for poshmark running on national television claiming "You can literally find everything on poshmark." This is blatant advertisingIf the statement were true one could find *** *** ** *** ***, or the cure to cancerLiterally and everything are words with specific meanings in the English languageThis is literally advertising
Poshmark claims to protect consumers from counterfit merchandiseI purchased a pair of sunglasses from a seller on their app and they were clearly counterfitI confirmed with a sunglasses retailer of the same brandI reported to Poshmark who argued back and forth for a week before having me send them the glassesThey refuse to agree that they are counterfit and refuse to process a returnSelling counterfeits is illegal and it would be dangerous for me to wear the glasses as they offer no actual eye protection
Online order * ***I have been trying to return this item since September 2, The item had problems: 1) the item was falsely advertised as *** McQueen (please refer to image attached)According to Poshmark customer service emails, "Our review found that the item is consistent with the listing, therefore we were forced to deny the returnMoving forward we recommend reaching out to the seller for more photos or ask further clarifying questions if needed." The image attached to the email says "This is brand new retail pair of *** McQueen oxfords"The pair I received is not ***r McQueen but MCQ which is a cheap version of actual *** McQueen brandThis is the link to the original listing which clearly states: "This is a brand new retail $pair of *** McQueen oxfordsBrand newNever been wornBeautiful pair of shoes!! Huge deal." ***
Initial Business Response /* (1000, 5, 2015/07/28) */
We have communicated with the seller and provided photographic proof that the buyer supplied to illustrate that the item was received not as describedAccording to USPS the item was successfully returned to the sellerWe urged the
seller to contact USPS if they believe the item was tampered with
Due to this, we consider the case resolved
I purchased a *** *** Bra that was advertised as a lightly lined little use *** ** *** and received a trashed *** *** fully padded push up bra for a total of $** and change with shipping feesI contacted both the seller and Poshmark customer service to no availCustomer Service has told me they will credit my Poshmark account with $** so I can purchase something else...I don't want to purchase anything else, ever from this companyI do not support companies that do not support their buyers, period
I have a Poshmark accountI was selling *** *** ** bracelets and a charmSomeone purchased the items, and when they got it made claims that it was not authenticI have proof that it is, every item was stamped *** *** ** and with sterling silverAlso, sterling silver is not magnetized, and none of the items get attracted to the magnetThe buyer sends the item back and gets a refundWhen I open the return package, one of the bracelets is missing completely and the other one was brokenThe buyer broke the bracelet intentionally because one of the clasps connecting a charm to the bracelets was pried open by pliersI have photo evidence of this and have sent it to Poshmark multiple timesI had to make complaints on the Poshmark app several times,yet none of them were acknowledgedI had to email them twice to get a responseI contacted Poshmark to get my money from the sale, they gave the buyer a refundI contacted Poshmark to get my missing bracelet back and
I joined Poshmark in August to make some extra money since I just lost my jobI recently had a transaction with the user "myayang" regarding Order ***She purchased the shoes on Sept 15, and received them on Sept 20, On Sept 22, she open a case claiming the "Item is broken/damaged/stained." On my Poshmark storefront, you can see the shoes are NWT, in excellent condition, never worn, and free of any marks or stainsAs stated by a recent Revdex.com complaint from a Poshmark seller, "Poshmark has been negligent in doing anything to appropriately protect the seller and actually indirectly encourages buyers to damage items received that they may not like or fit, etc as their Refund Policy states." It is obvious the buyer purposefully damaged their brand new shoesIt makes no sense why a seller would ship an item that is not accurate to the pictures to a buyer and expect them to be okay with itAs the seller, I have just received the now damaged
Order Date: 27-Nov-Order ** *** Buyer: midastocar Seller *** I tried to open a problem with a returnIt would not let meI have sent multiple emails with no responseI received my item back and damagedThe first picture the buyer provided when she opened the case are not my bootsThis is evident by the picture placing the boot in the same position as buyer didThe buyers first picture is a “boot” that has been worn, this is not my bootThe boots were returned with water damage that was not there when shipped outThis is evident by my picturesI asked for more pictures of the damage which I didn’t get because you closed the case in less than hoursBuyer first stated she opened the box and the soles were coming apart, then by her own omission she states she wore them for several hours then they came apartMy boots were not in this condition when I shipped them to the buyerThey are damaged with water stains and the sole is now
Disgusting products and Customer service support This company robbed me of a product I was suppose to be delivered and instead of handling it they did nothing to help me out and give me the product I deserveI will be sure to never use this application again, and tell everyone I know in the silicon valley where I live how terrible this App and company is
Any government agencies, please take an action with this companyThey are Criminals allowing criminals to sell Fake items and allowing criminals to sell items that took pictures of othersDespite of complaints, emails, evidences, messages of criminal intent, Poshmark never do anything to stop them, Poshmark do not care as long as they got their moneyPlease investigate and close this business, every messages from them are computerizedBad business like this is not healthy to the communityPlease stop them
They are claiming that I received my merchandise that has been approved for a return based on claimsThe corresponding Poshmark representative has not been helpful in assisting with my inquiriesThey have shown no proof of trackingThey stole my merchandise from me and are not communicating with me to resolve my issue and return my merchandise that I sold using their appI would like to know where my merchandise is
Terrible customer service! One of our staff who is environmentally proactive wanted to give a try Poshmark, the second-hand clothing market She paid for $for a crappy jacket which was full of cigarret smoke She immediately contacted Poshmark and seller for refund, the seller, *** *** NEVER responded regards to my concern, Poshmark took so long to decide that I should keep the clothe I can't wear due to the strong odor of smoke The seller did not indicated that it was coming from a smoking environment or if the item was exposed to smoke The itme is still in the box came in with, I ended up loosing $167, no customer service support from Poshmark, no apology form the sellerAvoid this business
Poshmark's accidental purchase policy states that buyers may cancel orders within hours of purchase if they are unshippedIf the seller ships the item, the order can no longer be cancelled
Our disputes team was in contact with the buyer and requested return tracking information as the buyer
stated they already returned the item but they did not receive a responseFor further assistance, we ask that the buyer respond directly to the team's last email.
Due to this, we consider the case resolved
On Friday January 26, 2018, my listed Apple Watch sold to user ***" for $More than hours passed between the time of purchase and the time I made it to the USPS to ship out the orderThis particular item was shipped at the same time as another order--at 1:12pm on 01/27/Within minutes the other order started tracking on the app and I received notification--I did not receive anything for the order in questionHowever, I've noticed this to be common and figured the app would update the tracking details later that dayI received an email from Poshmark on 01/27/at 3:51PM advising that the Apple Watch order had been cancelled and was told not to ship---except I already hadI immediately wrote back asking what steps needed to be taken nextI've asked Poshmark why they waited so long to cancel an order that they had problems verifying--this should be done right at the time of purchase as I've seen done beforeAs of today, 01/30/Poshmark customer service has fai
I purchased a tank top that was advertised as in good condition but when I recieved it, it has a huge hole in the armpit areaI reached out to the business on Wednesday and have not heard back
I was mailed a counterfeit Gucci belt that was advertised as 100% authenticI was told by poshmark to return the belt for a refundI refused due to the fact that the seller was still selling the item onlineknowing this now opened me up to legal liabilities one being the mailing of counterfeit goodsI asked poshmark if I can bring it to the police for destruction I was told no mail it back or no refundI then contacted my bank who gave me a temporary credit that was reversed because they asked for a second opinion letter that no store that sells Gucci products wanted to give me especially Gucci who I emailed at *** I am still waiting for a reply but because of the length of time that has passed I don't think one is on the way
Response: Regarding order numbers *** and ***Our Posh Protect policy states that we will give the buyer a full refund if your item never ships or does not match the listing descriptionOtherwise, all sales are finalWe have attached the link here,
***A user may not return an item if it does not fit or the buyer changes their mindWe see that the buyer stated that the ”The color was a little darker than shownIt is not appropriate for the occasion I ordered for.” We received this response and asked the buyer for photos demonstrating that the item was not as described on 4/and 4/however we did not receive a response, so we were forced to deny this return case and the item no longer qualified for a refundAdditionally, in regards to order #***, please review our Posh protect policy as all sales are final and a user may not return an item if it does not fitBecause of this, we consider this case closed
Our records show that $has already been refunded on 8/10 to
the buyer’s PayPal account under the email address: ***For this reason, we consider the case closed
Initial Business Response /* (1000, 5, 2015/11/24) */
We have thoroughly assessed the photos provided by the buyer and moved to compensate the buyer for this return case
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/11/27) */
(The
consumer indicated he/she ACCEPTED the response from the business.)
I sold a Swarovski Crystal Tie Necklace on PoshmarkThe buyer who purchased the necklace wanted to make a returnSince Poshmark's policy is no returns, instead of reaching out to me to see if I would accept the returnShe cut and ripped up the necklace and then filed a complaint with PoshmarkShe stated that I sent a necklace that was all ripped upHowever, that was not the caseThe necklace I sent was in perfect conditionPoshmark accepted the return and when I got the necklace back, it was completely torn up and looked like a piece of junkI was very upset that the seller mutilated the product that I soldI immediately filed a case with Poshmark explaining what happened with detailed photosPoshmark's responses were robotic (seemed system generated) and they sided with the buyerI had a closet of over items and I had sold over items on the siteI was a top rated seller and did not have issues with any buyersI only had one other return before that and it was a fai
There is an ad for poshmark running on national television claiming "You can literally find everything on poshmark." This is blatant advertisingIf the statement were true one could find *** *** ** *** ***, or the cure to cancerLiterally and everything are words with specific meanings in the English languageThis is literally advertising
Poshmark claims to protect consumers from counterfit merchandiseI purchased a pair of sunglasses from a seller on their app and they were clearly counterfitI confirmed with a sunglasses retailer of the same brandI reported to Poshmark who argued back and forth for a week before having me send them the glassesThey refuse to agree that they are counterfit and refuse to process a returnSelling counterfeits is illegal and it would be dangerous for me to wear the glasses as they offer no actual eye protection
Online order * ***I have been trying to return this item since September 2, The item had problems: 1) the item was falsely advertised as *** McQueen (please refer to image attached)According to Poshmark customer service emails, "Our review found that the item is consistent with the listing, therefore we were forced to deny the returnMoving forward we recommend reaching out to the seller for more photos or ask further clarifying questions if needed." The image attached to the email says "This is brand new retail pair of *** McQueen oxfords"The pair I received is not ***r McQueen but MCQ which is a cheap version of actual *** McQueen brandThis is the link to the original listing which clearly states: "This is a brand new retail $pair of *** McQueen oxfordsBrand newNever been wornBeautiful pair of shoes!! Huge deal." ***
Initial Business Response /* (1000, 5, 2015/07/28) */
We have communicated with the seller and provided photographic proof that the buyer supplied to illustrate that the item was received not as describedAccording to USPS the item was successfully returned to the sellerWe urged the
seller to contact USPS if they believe the item was tampered with
Due to this, we consider the case resolved
I purchased a *** *** Bra that was advertised as a lightly lined little use *** ** *** and received a trashed *** *** fully padded push up bra for a total of $** and change with shipping feesI contacted both the seller and Poshmark customer service to no availCustomer Service has told me they will credit my Poshmark account with $** so I can purchase something else...I don't want to purchase anything else, ever from this companyI do not support companies that do not support their buyers, period
I have a Poshmark accountI was selling *** *** ** bracelets and a charmSomeone purchased the items, and when they got it made claims that it was not authenticI have proof that it is, every item was stamped *** *** ** and with sterling silverAlso, sterling silver is not magnetized, and none of the items get attracted to the magnetThe buyer sends the item back and gets a refundWhen I open the return package, one of the bracelets is missing completely and the other one was brokenThe buyer broke the bracelet intentionally because one of the clasps connecting a charm to the bracelets was pried open by pliersI have photo evidence of this and have sent it to Poshmark multiple timesI had to make complaints on the Poshmark app several times,yet none of them were acknowledgedI had to email them twice to get a responseI contacted Poshmark to get my money from the sale, they gave the buyer a refundI contacted Poshmark to get my missing bracelet back and
I joined Poshmark in August to make some extra money since I just lost my jobI recently had a transaction with the user "myayang" regarding Order ***She purchased the shoes on Sept 15, and received them on Sept 20, On Sept 22, she open a case claiming the "Item is broken/damaged/stained." On my Poshmark storefront, you can see the shoes are NWT, in excellent condition, never worn, and free of any marks or stainsAs stated by a recent Revdex.com complaint from a Poshmark seller, "Poshmark has been negligent in doing anything to appropriately protect the seller and actually indirectly encourages buyers to damage items received that they may not like or fit, etc as their Refund Policy states." It is obvious the buyer purposefully damaged their brand new shoesIt makes no sense why a seller would ship an item that is not accurate to the pictures to a buyer and expect them to be okay with itAs the seller, I have just received the now damaged
Order Date: 27-Nov-Order ** *** Buyer: midastocar Seller *** I tried to open a problem with a returnIt would not let meI have sent multiple emails with no responseI received my item back and damagedThe first picture the buyer provided when she opened the case are not my bootsThis is evident by the picture placing the boot in the same position as buyer didThe buyers first picture is a “boot” that has been worn, this is not my bootThe boots were returned with water damage that was not there when shipped outThis is evident by my picturesI asked for more pictures of the damage which I didn’t get because you closed the case in less than hoursBuyer first stated she opened the box and the soles were coming apart, then by her own omission she states she wore them for several hours then they came apartMy boots were not in this condition when I shipped them to the buyerThey are damaged with water stains and the sole is now