I purchased a pair of Vince sneakers from an online seller on PoshmarkUpon receiving the sneakers it became aware the seller advertised and sold me the wrong sizeI followed up with Poshmark on numerous occasions to get a refund, however their automatic reply system kept telling me the seller did nothing wrongThe seller advertised the shoes are as a size when they are marked on the inside as a size I have all of my documentation with Poshmark as well as the photos of the shoes
I have called repeatedly but to no availMailbox is full and never an answerI have emailed repeatedlyBut no answerSimply asking for a statement of my account
I tried to cancel an order after I realized my phone browser prevented me from reading the correct sizeI "commented" asking the seller to cancel (no response), emailed customer service (no response), and sent a message through [redacted] (no response)What does it take to get help?
Are use the Poshmark app to make some extra money-selling my use clothesUsing the app I sold two pieces of merchandise I accidentally sent the orders to the wrong buyersI reached out to poshmark to inform them of my mistakeEach buyer was sent a new shipping label to send each other the correct orderOne of my buyers received his order the other has not received his order.In addition to that the order has not been returned to me nor have I received any type of payment for the order.there is no tracking information to follow up and see where the order is locatedI've reached out to that buyer who received the wrong order as well as Poshmark three times now via email and have received no response from either
I had two sales pending, at which time I had a zero balance with PoshmarkMy pending balance included both items that were en route to their buyersOnce one of them was received, my funds were released and showed so in "Redeemable" fundsHowever, when the second item was received by buyer and I got an email stating my funds from this transaction were released, my balance did not reflect thisI sent Poshmark an email explaining the issue with the order numbers and amountsI received an email back within a few hours stating that they have confirmed the release of the fundsBut the funds were NOT released and inaccessible by meThe money disappeared! I have since them sent them a screenshot and more details in three additional emails, waiting a minimum of hours on business days between each emailI never got a responseLong story short, Poshmark took my money and is now ignoring my attempts to contact them and resolve this issueI am a "Suggested User" and have been with Posh
I sold a 100% authentic MCM bag to a customer on PoshMark and shipped it using PoshMark label. The customer was scheduled to get their delivery on November 27th in which it showed delivered by USPS tracking. On Nov 29th PoshMark emailed me and said USPS tracked the order as delivered, the buyer informed them they are not able to locate it and they were in touch with the buyer but rest assured if they are not able to locate the package soon, they will release my earnings to me on Dec 7th. Here we are on December 12th and I have yet to received my $240.00 and the status still shows in process. On Nov 30th I received an email that said congratulations your earnings has been deposited in your Poshmark account and again still not released. on Dec 8th, I received an email from sarah stating she apologizes for the confusion. My earnings for the order have been release. That was the last communication, I received from Poshmark. I have sent them countless emails and have not heard anything back
I began buying on Poshmark and purchasing small items and was happy, until I purchased a larger item..a winter jacket for $75 plus shipping. The item arrived dirty, I sent 4 emails to postmark saying I could not upload any photos however I never EVER got a response so the return never took place I was left owning s dirty jacket I paid shipping for also and a lot of aggravation. No number to call or customer service at all...It is a rip off and scam.
Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ After our thorough investigation, we concluded that the item that the buyer received were indeed authenticOur team carefully reviewed the pictures provided by the buyer and submitted by the user via the listing and stamps and arrive at the conclusion that the embossing on the item show the item is consistent with Tory Burch shoesBecause of this, we have no reason to believe the item is not authentic Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Apparently Poshmark thinks people can spot replicas based purely on picturesThis is not always trueIt's too bad their team still cant spot an obvious fake when decent pictures are providedThis case is clearly not going anywhereNot worth the fight
I purchased a Large Wool Sweater, it came in and had been shrunk to what would be a size Extra-SmallI filed a complaint and they sent me an automated replyI continued reaching out and received four more automated replies
Regarding order [redacted] , our team approved the users case for a full refund on March 4th, The user did not return the item within the given timeframe and the funds were released to the seller on March 12th, For this reason, we consider the case closed
Final Consumer Response / [redacted] (2000, 6, 2015/05/22) */ AFTER CORRESPONDING WITH POSHMARK - THEIR BANK DISCOVERED THAT MY DAUGHTERS BANK RAN THE CHECKS THROUGH TWICE, IN ERRORAFTER FINALLY HEARING FROM POSHMARK, EVERYTHING IS BEING RESOLVEDWOULD LIKE TO CLOSE THIS INVESTIGATIONSINCERE APOLOGIES TO POSHMARK! AM SORRY OUR BANK DID NOT INVESTIGATE THOROUGHLY FROM THE START
My account was suspended due to a “counterfeit” listing of Swarovski crystalsI provided Poshmark with the receipt of the Swarovski crystals (which are 100% authentic) and they emailed and apologized and put my listing back up for saleHowever- my account is still suspended- I can’t buy, sell, comment, postI’m being punished for a crime I DID NOT commit
I bought and item from this Posh and never received itThe website states to handle this issue go to purchase item and click on pull down box and select item not delivered ITEM NOT DELIVERED is NOT a selection I have emailed the company several times and NO response Contacted the seller, Seller said NOT her problem.and has blocked me from contacting her I have never accepted the delivery because it was NEVER receivedPoshmark is not supposed to release payment to the seller until the buyer ACCEPTS delivery but Posh PAID the seller and I had to DISPUTE it with my credit card companyNEVER AGAIN THIS COMPANY IS NOT REPUTABLE AND SHOULD BE AVOIDED AT ALL COSTI should have checked Revdex.com
I just started using [redacted] and became very uncomfortable with a platform that did not allow phone contact nor would not respond to emailsI sold several items and (to a total of 110.00)I tried to withdraw it and they told me that I gave them to wrong bank account numberI then went to with a check which was after their expense was just under It had disappeared and was down to I wrote them about it and never heard back
I purchased an electronic device (FitBit) on Sept A box from the seller was received on Sept 8, but it was the wrong itemSeller had accidentally mixed up my order with another buyer and instead, I received a Christmas Snoopy sweaterPoshmark sent me a prepaid label for me to ship the sweater to the correct buyer and it was received by the other person on Sept I never received my item and now that it is weeks later, no longer want itI have asked for a refund of $and seller agrees, but we are unable to process this through Poshmark who does not respond to either of usI attempted to reverse the charges through Paypal, but Paypal says that Poshmark provided shipment proofThe proof only shows that they sent me an item (wrong item) and not the correct itemI am not able to contact anyone at Poshmark as there is no phone number and I have sent numerous emails to them that go unanswered [redacted]
I bought a bag under the assumption that Poshmark would protect me as per their claims that I would get what I ordered or get a refundI thought I was buying something in like new car neutron but t that was far from the case as the stitching is coming unraveledUnacceptable
Purchased a purse from this app, it was a counterfeit, successfully resold on their app, the seller reported and Poshmark approved a return. The buyer shipped the package back to me with a different address and no name, after a week of tracking down the package through USPS I opened a box full of paper and wrappings and trash. At this point, USPS is not liable, they delivered the package to the address as marked on the package, Poshmark issued the customer a refund, and here I am left with no refund and no item. I was unaware that selling such was not protected under posh protection and would not have purchased nor sold the item if it was not protected. Customer service is poor, and they deserve zero stars from me. Especially because I received an email back stating that they are not responsible because the item was a counterfeit. A counterfeit indeed- but one that they sold to me in the first place and I failed to realize it until it was too late.
I purchased a pair of Vince sneakers from an online seller on PoshmarkUpon receiving the sneakers it became aware the seller advertised and sold me the wrong sizeI followed up with Poshmark on numerous occasions to get a refund, however their automatic reply system kept telling me the seller did nothing wrongThe seller advertised the shoes are as a size when they are marked on the inside as a size I have all of my documentation with Poshmark as well as the photos of the shoes
I have called repeatedly but to no availMailbox is full and never an answerI have emailed repeatedlyBut no answerSimply asking for a statement of my account
I tried to cancel an order after I realized my phone browser prevented me from reading the correct sizeI "commented" asking the seller to cancel (no response), emailed customer service (no response), and sent a message through [redacted] (no response)What does it take to get help?
Are use the Poshmark app to make some extra money-selling my use clothesUsing the app I sold two pieces of merchandise I accidentally sent the orders to the wrong buyersI reached out to poshmark to inform them of my mistakeEach buyer was sent a new shipping label to send each other the correct orderOne of my buyers received his order the other has not received his order.In addition to that the order has not been returned to me nor have I received any type of payment for the order.there is no tracking information to follow up and see where the order is locatedI've reached out to that buyer who received the wrong order as well as Poshmark three times now via email and have received no response from either
I had two sales pending, at which time I had a zero balance with PoshmarkMy pending balance included both items that were en route to their buyersOnce one of them was received, my funds were released and showed so in "Redeemable" fundsHowever, when the second item was received by buyer and I got an email stating my funds from this transaction were released, my balance did not reflect thisI sent Poshmark an email explaining the issue with the order numbers and amountsI received an email back within a few hours stating that they have confirmed the release of the fundsBut the funds were NOT released and inaccessible by meThe money disappeared! I have since them sent them a screenshot and more details in three additional emails, waiting a minimum of hours on business days between each emailI never got a responseLong story short, Poshmark took my money and is now ignoring my attempts to contact them and resolve this issueI am a "Suggested User" and have been with Posh
I sold a 100% authentic MCM bag to a customer on PoshMark and shipped it using PoshMark label. The customer was scheduled to get their delivery on November 27th in which it showed delivered by USPS tracking. On Nov 29th PoshMark emailed me and said USPS tracked the order as delivered, the buyer informed them they are not able to locate it and they were in touch with the buyer but rest assured if they are not able to locate the package soon, they will release my earnings to me on Dec 7th. Here we are on December 12th and I have yet to received my $240.00 and the status still shows in process. On Nov 30th I received an email that said congratulations your earnings has been deposited in your Poshmark account and again still not released. on Dec 8th, I received an email from sarah stating she apologizes for the confusion. My earnings for the order have been release. That was the last communication, I received from Poshmark. I have sent them countless emails and have not heard anything back
I began buying on Poshmark and purchasing small items and was happy, until I purchased a larger item..a winter jacket for $75 plus shipping. The item arrived dirty, I sent 4 emails to postmark saying I could not upload any photos however I never EVER got a response so the return never took place I was left owning s dirty jacket I paid shipping for also and a lot of aggravation. No number to call or customer service at all...It is a rip off and scam.
Terrible customer service. Extremely unhelpful, unresponsive, and there is not even a phone number to call! Will not be using this service again.
Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ After our thorough investigation, we concluded that the item that the buyer received were indeed authenticOur team carefully reviewed the pictures provided by the buyer and submitted by the user via the listing and stamps and arrive at the conclusion that the embossing on the item show the item is consistent with Tory Burch shoesBecause of this, we have no reason to believe the item is not authentic Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Apparently Poshmark thinks people can spot replicas based purely on picturesThis is not always trueIt's too bad their team still cant spot an obvious fake when decent pictures are providedThis case is clearly not going anywhereNot worth the fight
I purchased a Large Wool Sweater, it came in and had been shrunk to what would be a size Extra-SmallI filed a complaint and they sent me an automated replyI continued reaching out and received four more automated replies
Regarding order [redacted] , our team approved the users case for a full refund on March 4th, The user did not return the item within the given timeframe and the funds were released to the seller on March 12th, For this reason, we consider the case closed
Final Consumer Response / [redacted] (2000, 6, 2015/05/22) */ AFTER CORRESPONDING WITH POSHMARK - THEIR BANK DISCOVERED THAT MY DAUGHTERS BANK RAN THE CHECKS THROUGH TWICE, IN ERRORAFTER FINALLY HEARING FROM POSHMARK, EVERYTHING IS BEING RESOLVEDWOULD LIKE TO CLOSE THIS INVESTIGATIONSINCERE APOLOGIES TO POSHMARK! AM SORRY OUR BANK DID NOT INVESTIGATE THOROUGHLY FROM THE START
My account was suspended due to a “counterfeit” listing of Swarovski crystalsI provided Poshmark with the receipt of the Swarovski crystals (which are 100% authentic) and they emailed and apologized and put my listing back up for saleHowever- my account is still suspended- I can’t buy, sell, comment, postI’m being punished for a crime I DID NOT commit
I bought and item from this Posh and never received itThe website states to handle this issue go to purchase item and click on pull down box and select item not delivered ITEM NOT DELIVERED is NOT a selection I have emailed the company several times and NO response Contacted the seller, Seller said NOT her problem.and has blocked me from contacting her I have never accepted the delivery because it was NEVER receivedPoshmark is not supposed to release payment to the seller until the buyer ACCEPTS delivery but Posh PAID the seller and I had to DISPUTE it with my credit card companyNEVER AGAIN THIS COMPANY IS NOT REPUTABLE AND SHOULD BE AVOIDED AT ALL COSTI should have checked Revdex.com
Final Consumer Response / [redacted] (2000, 6, 2015/10/08) */ UPDATE: Poshmark staff contacted me and provided a full refund
I just started using [redacted] and became very uncomfortable with a platform that did not allow phone contact nor would not respond to emailsI sold several items and (to a total of 110.00)I tried to withdraw it and they told me that I gave them to wrong bank account numberI then went to with a check which was after their expense was just under It had disappeared and was down to I wrote them about it and never heard back
I purchased an electronic device (FitBit) on Sept A box from the seller was received on Sept 8, but it was the wrong itemSeller had accidentally mixed up my order with another buyer and instead, I received a Christmas Snoopy sweaterPoshmark sent me a prepaid label for me to ship the sweater to the correct buyer and it was received by the other person on Sept I never received my item and now that it is weeks later, no longer want itI have asked for a refund of $and seller agrees, but we are unable to process this through Poshmark who does not respond to either of usI attempted to reverse the charges through Paypal, but Paypal says that Poshmark provided shipment proofThe proof only shows that they sent me an item (wrong item) and not the correct itemI am not able to contact anyone at Poshmark as there is no phone number and I have sent numerous emails to them that go unanswered [redacted]
I bought a bag under the assumption that Poshmark would protect me as per their claims that I would get what I ordered or get a refundI thought I was buying something in like new car neutron but t that was far from the case as the stitching is coming unraveledUnacceptable
Purchased a purse from this app, it was a counterfeit, successfully resold on their app, the seller reported and Poshmark approved a return. The buyer shipped the package back to me with a different address and no name, after a week of tracking down the package through USPS I opened a box full of paper and wrappings and trash. At this point, USPS is not liable, they delivered the package to the address as marked on the package, Poshmark issued the customer a refund, and here I am left with no refund and no item. I was unaware that selling such was not protected under posh protection and would not have purchased nor sold the item if it was not protected. Customer service is poor, and they deserve zero stars from me. Especially because I received an email back stating that they are not responsible because the item was a counterfeit. A counterfeit indeed- but one that they sold to me in the first place and I failed to realize it until it was too late.
I've reached out to the company/customer service several times and they have yet to refund me my money for my purchases