Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ As stated on our website and blog, Make an Offer is binding, and once it is accepted, the purchase will go through automatically. Therefore we ask our buyers to be cautious when making offers. We have conversed with the buyer in... regards to this and according to our system, the order was delivered and the buyer has marked it received. Due to this, we consider the case resolved.
For order [redacted] - Red All Leather Hobo International, the buyer reported scratched on the handbag and more wear on the cornersUnfortunately as these areas were not shown in the listing, we were forced to approve the case for a returnAdditionally, as a courtesy we have credited the user $in Posh Credit, as we are unable to confirm if the item if it was sent out in that condition as the photos in the listing did not show any of the areas in questionFor this reason, we consider the case closed
Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ After a thorough investigation, we concluded that the item was delivered to the buyer and thus a return or refund is not eligible We have reached out to the buyer with our findings, Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The item that was delivered to me was emptyIt did not have anything in itYou keep saying that it's resolved and it's notI want my money back Final Business Response / [redacted] (4000, 9, 2015/08/19) */ After a thorough and careful investigation, we uncovered suspicious activity on the user accountTherefore we have moved forward to suspending the user on our platformThe seller of this order has been a longtime Poshmark user with a pristine record Due to this, we have no reason to believe that the orders that were delivered were not as describedTherefore we consider the case resolved Final Consumer Response / [redacted] (4200, 11, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) They removed my account from their website after I filed a dispute with my bank because I paid for a product that I did not receiveI still have yet to recieve my refund from them and its been almost a monthThe seller did not send my jewelry so I want a full refund or I will file a civil suite
I open an account ( [redacted] ) with Poshmark and I did a few purchases without any complainMy mother ( [redacted] ) and my sister ( [redacted] ) open an account too because they saw my good experience with themA few weeks after I was trying to do a purchase an I couldn'tI contact Poshmark customer services and they told me that the issue was that I have more than one accountI don't have and I never had more than one accountI tell them that I don't and they request me to send them an photo ID from me and my sisterI send them a photo of my passport and my sister's and they told me that they will only accept a drivers licenseI do have a drivers license but my sister doesn'tI explain that to them and they didn't accept our documentsOn [redacted] I close my account to avoid any other issue with this company but this week my mother was trying to use her account and they keep telling her that she have more that one account and don't allow her to use her accountPoshmark keep say
I purchased a dress that was advertised as size 12. When I received the dress the tag states its size 42 FR. That is size 10 NOT 12. http://www.sizeguide.net/womens-clothing-sizes-international-conversion-chart.ht...⇄ The dress was not advertised correctly yet poshmark states that sizes vary. That is not a question of a size variance - this is a misrepresentation issue!! I bougth size 12 and didn't receive it!
Very over rated in my opinion They charge 20% of your selling price That alone should make you steer clear They promise a customer guaranteeFrom a buyers prospective it takes weeks to finalize a review if you wish to [redacted] to a productYou must provide pictures over and over again Your $ sits in limbo while this is being done From a sellers prospective you pretty much have to go through the same process but you no longer have possession of your item to retale until a decision is made They are understaffed and place mor significance on recruiting new poshers instead of taking care of the ones they haveHere is another game they play...if you want to see your closet to the boutique level you MUST purchase from their wholesalers You must qualify for the wholesalers portal lol but seriouslyIn there you will find several sellers selling very low quality merchandise primarily from Chinese wholesalers with a 200% markup from the Chinese wholesalers J If you like to buy with a big risk factor or Sell giving away 20% of your profit when you have put in all the work and participate in a sorority type environment them Poshmark is for you If you enjoy cyber parties hosted by the same people over and over who sElect their own merchandise for host picks then go for itOn a scale of 1-I rate this venue a -
Our records show that a member of our Disputes team has been in contact with this seller and has let her know that we have moved forward with releasing her earnings and reinstating her account Due to this, we consider the case resolved
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I am so frustrated with how terribly your company treats your customersI have not experienced this kind of disregard as a consumer anywhere else You switched from in-app communication to e-mail communication---without notifying me, the consumerI had sent the message in-app, and therefore assumed that all further correspondence would take place in-appThe in-app communication I received from the representative did not issue me a timelineAdditionally, it was in the middle of a work weekMaking your CUSTOMER jump through hoops on a short timeline that they *aren't even aware of [redacted] when your customer is the person who is dealing with an unnecessary hassle to begin withI spent my money on your serviceThat service failedI communicated with you that it failedYour response was incredibly lackluster Clearly belaboring the point that I had made 50+ purchases with no issues does nothing for you, because you as a business clearly couldn't care less about your customersI would understand the response if I was a customer that didn't have a proven purchase historyI understand people will probably try to take advantage of the serviceI thought my purchase history would prove that wasn't the case Terrible, terrible, terribleYou need to reevaluate your business practices Sincerely,Shannon [redacted]
According to our Marketplace Operations team, the customer was assisted with their inquiry and the redemption in question was returned to their Poshmark accountIf the customer has any further concerns with regard to earnings, they may respond directly to our team's last email that was sent on June 22nd, *** Due to this, we consider the matter resolved
I have purchased several items from Poshmark over the last year or so. Just like any other consignment site, products may not always be as described. This does happen. I had just as many good experiences, as bad. And there was resolution/refund after pictures were provided. One time I actually received two left shoes. On May 11, ***, I purchased and paid $ [redacted] for a Womens [redacted] Rain Jacket SZ XL I asked questions, and Seller of the item used a "stock" photo from the [redacted] website for the "Women's Arcadia II" jacket, stating to me that " I just measured again. It is 26in from the neck to the hem. I even checked the website to confirmed and it also says 26in." that it was the rain jacket "stock" photo used from the website, matching the purchase price exactly as well. Also seller stated "Like new" and only worn a few times. I received the jacket and it was not the Arcadia II jacket as pictured. I owned the jacket in the "stock" photo that Seller used, and the cut is different. T
Poshmark's promise to customers on its website: "How can I trust buying on Poshmark? You are protected every time you place an order on Poshmark with Posh ProtectWhen you purchase an item on Poshmark, we keep your payment safe until you tell us you've received your orderIf your item does not match the description, please notify us within days of deliveryAfter we verify your claim, we'll refund paymentIf we don't hear from you by days after your order is delivered, we'll assume everything is OK and release your payment to the sellerOnce we release payment, all sales are final and no refunds will be available." I did not accept the misrepresented order and emailed customer service right awayI sent pictures, described my defects and received an email stating that a representative would email me back within 2-business daysI constantly checked my email for the next week or two, checked my bank account, and heard nothing of my return until I logged onto Poshmark and saw a
I asked Poshmark to contact a seller about the authenticity of my recently ordered Tiffany earrings, because they look fake Earrings came to me as “Tiffany and co.” but listed on Poshmark site without the quote marksThey refused to contact the seller to verify authenticity I do not recommend a company that has this type of business practice
The listing was for citizens of humanity jeans "***" size I ordered on 4-17-Seller did not ship within allotted time, but did communicate with me after attempts at contacting herEmail from Poshmark said they could not get an answer from sellerSeller was: Audrey - [redacted] Order Number: [redacted] When I finally did receive the jeans they were not as describedThey were "***" jeansAll I want is to return them and receive my refundPoshmark is going back and forth "reviewing" the caseThey offered me that I keep the jeans that were described wrong and get a $credit twords shopping on poshmarkI refused that offerThe answer to my refusal was they will "review" the caseWrong description of item, I did not get what I paid for
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***
I joined PoshmarkCom in and started buying and selling and trading mostly bags, I had to agree to their requirements and in return got to list and sell in my own virtual closetI was a top seller and a posh ambassador, where I had to meet certain requirements like sharing community shares and self shares, sell itemsI had thousands of followers which was a lot of effortI had to invest a lot of time in their website for my closet to existThey sent me an email that I continued to list replicas I asked for proof and got none, I never sold a replica on their site and would take down anything not permitted or provide proof of authenticityThey suspended me after I spent thousands of hours on this site and many years promoting other people’s closet for poshmarka gain because they received 20% of all salesMy time and effort was valuable and I was not compensated for it in any way since I agreed to their terms and was unfairly suspended without concrete factsI’ve
Company in question stated a return policy as "must be disputed within 72 hours of purchase," then after customer (self) contacted company in question within HOURS of receiving merchandise (Dansko multicolor clogs in size 9.5 but what was actually delivered were Dansko black clogs in smaller size - both the wrong color and wrong size) delayed their response then changed the status of package to “Delivered” so that customer (myself) could not request a return or dispute/determine recourse even though seller agreed publicly that the item was indeed the wrong item and wrong sized item. Seller everydayweplay stated publicly that item was indeed the wrong item. Even so, Poshmark did not contact me and denied the claim after everydayweplay stated this publicly. This is exceedingly poor customer service and directly violates Poshmark's stated return/dispute policy.
I sold an item on Poshmark on 07/06/On 07/09/2018, the buyer opened a case against me and requested to return the item claiming it was misrepresentedI offered to let buyer return it if poshmark approved and if it was within poshmark's return policyPoshmark approved the buyer's return despite the fact that the picture she sent as evidence looked exactly the same as the picture I posted in the listingIt is now days later and I have not received my item back, no tracking has begun on the prepaid label that Poshmark sent to the buyer, and I have not been released my paymentPoshmark's "Posh Protect" states that buyers have days after a return is approved to ship the item backI have sent several emails, attempted to contact via Facebook, and Facebook messengerThe customer service at Poshmark is horribleI have only been sent back vague emails and the last one that was sent back to me on 7/stated they were giving her a "final hours" to return the itemI sent bac
MY ACCOUNT NAME IS [redacted] MY ACCOUNT WAS RESTRICTED AND POSHMARK IS WITHHOLDING OVER $ [redacted] OF MY FUNDS. IT IS RIGHTFULLY MINES NOT THEIRS TO KEEP.. YOU ALREADY TOOK OUT YOUR 20% NOW PLEASE RELEASE MY MONEY SO I CAN CLOSE MY ACCOUNT . I HAVE 3 DIRECT DEPOSITS STILL IN PROCESS SINCE FEB 15TH. I HAVE BEEN WAITING ON MY PAYMENT SINCE THE 15TH OF [redacted] . NOWHERE IN YOUR TERMS OF CONDITION DOES IT SAY YOU WITHHELD THE SELLERS EARNINGS. DO I NEED TO GET MY LAWYER INVOLVED BECAUSE NOW YOU ARE STEALING FROM ME. PLEASE RELEASE MY MONEY.
Initial Business Response / [redacted] (1000, 5, 2015/03/25) */ This case has been resolved. The buyer has already been issued a full refund. Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/13) */ A buyer purchased 2 items from me. Filed a claim to return both and only returned 1 but got a... refund for 2. A buyer purchased 2 items from me. Filed a claim to return both and only returned 1 but got a refund for 2. Poshmark told me case is closed and I need to contact USPS for missing item. The missing item was never sent back to me. Order #1 558b78bdbcXXXXXceXXXXXXX tacking number for order #1 USPS XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX This order was returned and canceled no problem Order #2 558ccd565 [redacted] Return was requested by buyer but never returned to me. Posh has closed the case and has refund the buyer but I have not received my item, this is stealing. Posh keeps advising to contact USPS but how to contact them with no tracking number. The buyer is stealing from me and Poshmark is letting her get away with it. Final Business Response / [redacted] (4000, 13, 2015/07/28) */ This case has been resolved. The buyer has already been issued a full refund.
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ As stated on our website and blog, Make an Offer is binding, and once it is accepted, the purchase will go through automatically. Therefore we ask our buyers to be cautious when making offers. We have conversed with the buyer in... regards to this and according to our system, the order was delivered and the buyer has marked it received. Due to this, we consider the case resolved.
For order [redacted] - Red All Leather Hobo International, the buyer reported scratched on the handbag and more wear on the cornersUnfortunately as these areas were not shown in the listing, we were forced to approve the case for a returnAdditionally, as a courtesy we have credited the user $in Posh Credit, as we are unable to confirm if the item if it was sent out in that condition as the photos in the listing did not show any of the areas in questionFor this reason, we consider the case closed
Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ After a thorough investigation, we concluded that the item was delivered to the buyer and thus a return or refund is not eligible We have reached out to the buyer with our findings, Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The item that was delivered to me was emptyIt did not have anything in itYou keep saying that it's resolved and it's notI want my money back Final Business Response / [redacted] (4000, 9, 2015/08/19) */ After a thorough and careful investigation, we uncovered suspicious activity on the user accountTherefore we have moved forward to suspending the user on our platformThe seller of this order has been a longtime Poshmark user with a pristine record Due to this, we have no reason to believe that the orders that were delivered were not as describedTherefore we consider the case resolved Final Consumer Response / [redacted] (4200, 11, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) They removed my account from their website after I filed a dispute with my bank because I paid for a product that I did not receiveI still have yet to recieve my refund from them and its been almost a monthThe seller did not send my jewelry so I want a full refund or I will file a civil suite
I open an account ( [redacted] ) with Poshmark and I did a few purchases without any complainMy mother ( [redacted] ) and my sister ( [redacted] ) open an account too because they saw my good experience with themA few weeks after I was trying to do a purchase an I couldn'tI contact Poshmark customer services and they told me that the issue was that I have more than one accountI don't have and I never had more than one accountI tell them that I don't and they request me to send them an photo ID from me and my sisterI send them a photo of my passport and my sister's and they told me that they will only accept a drivers licenseI do have a drivers license but my sister doesn'tI explain that to them and they didn't accept our documentsOn [redacted] I close my account to avoid any other issue with this company but this week my mother was trying to use her account and they keep telling her that she have more that one account and don't allow her to use her accountPoshmark keep say
I purchased a dress that was advertised as size 12. When I received the dress the tag states its size 42 FR. That is size 10 NOT 12. http://www.sizeguide.net/womens-clothing-sizes-international-conversion-chart.ht...⇄ The dress was not advertised correctly yet poshmark states that sizes vary. That is not a question of a size variance - this is a misrepresentation issue!! I bougth size 12 and didn't receive it!
Very over rated in my opinion They charge 20% of your selling price That alone should make you steer clear They promise a customer guaranteeFrom a buyers prospective it takes weeks to finalize a review if you wish to [redacted] to a productYou must provide pictures over and over again Your $ sits in limbo while this is being done From a sellers prospective you pretty much have to go through the same process but you no longer have possession of your item to retale until a decision is made They are understaffed and place mor significance on recruiting new poshers instead of taking care of the ones they haveHere is another game they play...if you want to see your closet to the boutique level you MUST purchase from their wholesalers You must qualify for the wholesalers portal lol but seriouslyIn there you will find several sellers selling very low quality merchandise primarily from Chinese wholesalers with a 200% markup from the Chinese wholesalers J If you like to buy with a big risk factor or Sell giving away 20% of your profit when you have put in all the work and participate in a sorority type environment them Poshmark is for you If you enjoy cyber parties hosted by the same people over and over who sElect their own merchandise for host picks then go for itOn a scale of 1-I rate this venue a -
Our records show that a member of our Disputes team has been in contact with this seller and has let her know that we have moved forward with releasing her earnings and reinstating her account Due to this, we consider the case resolved
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I am so frustrated with how terribly your company treats your customersI have not experienced this kind of disregard as a consumer anywhere else You switched from in-app communication to e-mail communication---without notifying me, the consumerI had sent the message in-app, and therefore assumed that all further correspondence would take place in-appThe in-app communication I received from the representative did not issue me a timelineAdditionally, it was in the middle of a work weekMaking your CUSTOMER jump through hoops on a short timeline that they *aren't even aware of [redacted] when your customer is the person who is dealing with an unnecessary hassle to begin withI spent my money on your serviceThat service failedI communicated with you that it failedYour response was incredibly lackluster Clearly belaboring the point that I had made 50+ purchases with no issues does nothing for you, because you as a business clearly couldn't care less about your customersI would understand the response if I was a customer that didn't have a proven purchase historyI understand people will probably try to take advantage of the serviceI thought my purchase history would prove that wasn't the case Terrible, terrible, terribleYou need to reevaluate your business practices Sincerely,Shannon [redacted]
According to our Marketplace Operations team, the customer was assisted with their inquiry and the redemption in question was returned to their Poshmark accountIf the customer has any further concerns with regard to earnings, they may respond directly to our team's last email that was sent on June 22nd, *** Due to this, we consider the matter resolved
I have purchased several items from Poshmark over the last year or so. Just like any other consignment site, products may not always be as described. This does happen. I had just as many good experiences, as bad. And there was resolution/refund after pictures were provided. One time I actually received two left shoes. On May 11, ***, I purchased and paid $ [redacted] for a Womens [redacted] Rain Jacket SZ XL I asked questions, and Seller of the item used a "stock" photo from the [redacted] website for the "Women's Arcadia II" jacket, stating to me that " I just measured again. It is 26in from the neck to the hem. I even checked the website to confirmed and it also says 26in." that it was the rain jacket "stock" photo used from the website, matching the purchase price exactly as well. Also seller stated "Like new" and only worn a few times. I received the jacket and it was not the Arcadia II jacket as pictured. I owned the jacket in the "stock" photo that Seller used, and the cut is different. T
Poshmark's promise to customers on its website: "How can I trust buying on Poshmark? You are protected every time you place an order on Poshmark with Posh ProtectWhen you purchase an item on Poshmark, we keep your payment safe until you tell us you've received your orderIf your item does not match the description, please notify us within days of deliveryAfter we verify your claim, we'll refund paymentIf we don't hear from you by days after your order is delivered, we'll assume everything is OK and release your payment to the sellerOnce we release payment, all sales are final and no refunds will be available." I did not accept the misrepresented order and emailed customer service right awayI sent pictures, described my defects and received an email stating that a representative would email me back within 2-business daysI constantly checked my email for the next week or two, checked my bank account, and heard nothing of my return until I logged onto Poshmark and saw a
I asked Poshmark to contact a seller about the authenticity of my recently ordered Tiffany earrings, because they look fake Earrings came to me as “Tiffany and co.” but listed on Poshmark site without the quote marksThey refused to contact the seller to verify authenticity I do not recommend a company that has this type of business practice
The listing was for citizens of humanity jeans "***" size I ordered on 4-17-Seller did not ship within allotted time, but did communicate with me after attempts at contacting herEmail from Poshmark said they could not get an answer from sellerSeller was: Audrey - [redacted] Order Number: [redacted] When I finally did receive the jeans they were not as describedThey were "***" jeansAll I want is to return them and receive my refundPoshmark is going back and forth "reviewing" the caseThey offered me that I keep the jeans that were described wrong and get a $credit twords shopping on poshmarkI refused that offerThe answer to my refusal was they will "review" the caseWrong description of item, I did not get what I paid for
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***
I joined PoshmarkCom in and started buying and selling and trading mostly bags, I had to agree to their requirements and in return got to list and sell in my own virtual closetI was a top seller and a posh ambassador, where I had to meet certain requirements like sharing community shares and self shares, sell itemsI had thousands of followers which was a lot of effortI had to invest a lot of time in their website for my closet to existThey sent me an email that I continued to list replicas I asked for proof and got none, I never sold a replica on their site and would take down anything not permitted or provide proof of authenticityThey suspended me after I spent thousands of hours on this site and many years promoting other people’s closet for poshmarka gain because they received 20% of all salesMy time and effort was valuable and I was not compensated for it in any way since I agreed to their terms and was unfairly suspended without concrete factsI’ve
Company in question stated a return policy as "must be disputed within 72 hours of purchase," then after customer (self) contacted company in question within HOURS of receiving merchandise (Dansko multicolor clogs in size 9.5 but what was actually delivered were Dansko black clogs in smaller size - both the wrong color and wrong size) delayed their response then changed the status of package to “Delivered” so that customer (myself) could not request a return or dispute/determine recourse even though seller agreed publicly that the item was indeed the wrong item and wrong sized item. Seller everydayweplay stated publicly that item was indeed the wrong item. Even so, Poshmark did not contact me and denied the claim after everydayweplay stated this publicly. This is exceedingly poor customer service and directly violates Poshmark's stated return/dispute policy.
I sold an item on Poshmark on 07/06/On 07/09/2018, the buyer opened a case against me and requested to return the item claiming it was misrepresentedI offered to let buyer return it if poshmark approved and if it was within poshmark's return policyPoshmark approved the buyer's return despite the fact that the picture she sent as evidence looked exactly the same as the picture I posted in the listingIt is now days later and I have not received my item back, no tracking has begun on the prepaid label that Poshmark sent to the buyer, and I have not been released my paymentPoshmark's "Posh Protect" states that buyers have days after a return is approved to ship the item backI have sent several emails, attempted to contact via Facebook, and Facebook messengerThe customer service at Poshmark is horribleI have only been sent back vague emails and the last one that was sent back to me on 7/stated they were giving her a "final hours" to return the itemI sent bac
MY ACCOUNT NAME IS [redacted] MY ACCOUNT WAS RESTRICTED AND POSHMARK IS WITHHOLDING OVER $ [redacted] OF MY FUNDS. IT IS RIGHTFULLY MINES NOT THEIRS TO KEEP.. YOU ALREADY TOOK OUT YOUR 20% NOW PLEASE RELEASE MY MONEY SO I CAN CLOSE MY ACCOUNT . I HAVE 3 DIRECT DEPOSITS STILL IN PROCESS SINCE FEB 15TH. I HAVE BEEN WAITING ON MY PAYMENT SINCE THE 15TH OF [redacted] . NOWHERE IN YOUR TERMS OF CONDITION DOES IT SAY YOU WITHHELD THE SELLERS EARNINGS. DO I NEED TO GET MY LAWYER INVOLVED BECAUSE NOW YOU ARE STEALING FROM ME. PLEASE RELEASE MY MONEY.
Initial Business Response / [redacted] (1000, 5, 2015/03/25) */ This case has been resolved. The buyer has already been issued a full refund. Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/13) */ A buyer purchased 2 items from me. Filed a claim to return both and only returned 1 but got a... refund for 2. A buyer purchased 2 items from me. Filed a claim to return both and only returned 1 but got a refund for 2. Poshmark told me case is closed and I need to contact USPS for missing item. The missing item was never sent back to me. Order #1 558b78bdbcXXXXXceXXXXXXX tacking number for order #1 USPS XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX This order was returned and canceled no problem Order #2 558ccd565 [redacted] Return was requested by buyer but never returned to me. Posh has closed the case and has refund the buyer but I have not received my item, this is stealing. Posh keeps advising to contact USPS but how to contact them with no tracking number. The buyer is stealing from me and Poshmark is letting her get away with it. Final Business Response / [redacted] (4000, 13, 2015/07/28) */ This case has been resolved. The buyer has already been issued a full refund.