Complaint: [redacted]I am rejecting this response because:
Item was listed as one size and was NOT size indicated. I want to return the shoes for refund.
Our records show that this order was cancelled on December 22, 2017, and a full refund has been issued to the buyer to their original form of payment. Please note that we send the funds back to the buyer's bank immediately when an order is cancelled, but it typically takes 10-14 business days for...
your bank to post it on their statement. Therefore, we ask the buyer to please allow sufficient time for the refund to be posted to their statement.
Due to this, we consider the case resolved.
According to our customer support team, an agent last assisted the customer with their inquiry on July 14th. If they have any further questions or concerns, they may respond directly to our team’s last email.
Additionally, it is required that our labels are used for every order as it allows our...
system to track the shipment and ensure that a seller’s payment is released. For more information, please see the following link: https://poshmark.com/posh_protect
Due to this, we consider the matter resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Dan [redacted]
Initial Business Response /* (1000, 5, 2015/08/24) */
We have approved the user's Return Case and upon the return of the item to the seller, a full refund was issued to the buyer. It looks like the order was cancelled on August 14th. Please note that we send the funds back to your bank immediately...
when an order is cancelled, but it typically takes 8-10 business days for your bank to post it on your statement. Therefore please allow up to 1 full billing cycle for it to post to your statement.
Due to this, we consider the case resolved.
Regarding order [redacted] , the user has been refunded for the total amount of $61.49 on March 20th, 2018. For this reason, we consider the case closed.
Regarding order #[redacted], the user reported the same issue as the buyer had reported. As we were unable to determine the condition of the item before or after delivery to the buyer, we compensated the seller $15 Posh credit. For this reason we consider the case closed.
Poshmark’s Posh Protect policy states that buyers have “3 days after delivery to inform us if the item has been...
misrepresented by reporting the problem in the Poshmark app or website with supporting photos.”
Our records show that this order was scanned as delivered to the buyer by[redacted] on [redacted], but no information was sent to the support team until [redacted] which is 6 days after delivery. We are unable to hold funds past the 3 days as our policies mandate that the seller will receive their earnings after 3 days unless a problem is reported. Once the funds are released to the seller, a return or refund is no longer an option.
Despite these policies, our records show that our team assisted the buyer with the order and added $** Posh credit to their account for any inconvenience.
Poshmark’s Posh Protect policy states that areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. The policy does not cover fit issues, as in if the item does not fit, it is not covered and is final sale. Therefore, we...
recommend that buyers ask questions regarding fit and ask for measurements before purchasing an item. Each and every brand has varying sizing.
Our records show that despite this item not being qualified under our return policy, on [redacted] 23 our team issued the buyer our address so that they can mail the item to Poshmark headquarters. Once the item is received by our team, they will proceed with canceling the order for a full refund. If there are any further concerns, we ask that the buyer responds directly to our team member’s email dated [redacted] 23rd.
Our team replied to the buyer's email on [redacted] letting the buyer know we will reopen the case and asked the buyer to provide us with requested photo proofs. Because we did not receive a reply or the requested photo proofs and this was our third request for photos, we are no longer able to...
reopen the case.
Our Poshmark Policy states all sales are final unless the item is not as described. We are not able to approve a return based on the item not fitting properly as sizing can vary by fit and wear. When an item has been worn before, the fit may be different from an item that has never been worn before.
Due to these reasons, we consider the case resolved.
Complaint: [redacted]I am rejecting this response because: I have NOT violated any Poshmark policies. I have bought and sold on Poshmark for almost 5 years. I sent pictures of [redacted] saying my package was damaged and also have provided pics of what I received once I opened the package. What they are accusing me of is stealing and that's something I would never do. How are they deciding on who is telling the truth or not? That's where the unfairness is. Poshmark is saying items were returned to me but how can they know that? They can't. They are just choosing who they want to believe. That's what is unfair. How are you determining who is telling the truth and who is lying? Again what Poshmark is accusing me of is stealing and that's slandering my name because it's not true. I would like the clothing I sent to the buyer returned or I would like my earnings. I would also like my account to be restored because their claims are unfounded and untrue.Sincerely,[redacted]
For order #[redacted], the user was refunded on 1/16/2018 for the total amount of $130.95. For this reason we consider the case closed.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Please note, used underwear is strictly prohibited on our platform, therefore our team was obligated to approve the return case: https://poshmark.com/prohibited_items_policy. Our Moderation team works around the clock to remove unsupported items.
Additionally, we see that the customer’s Poshmark...
account was already deleted on July 8th, therefore we are unable to assist them further.
Due to this, we consider the matter reso**ed.
rejecting this response because: Poshmark's return policy states that buyers have 3 days to accept or reject/return orders (please see photo attachment snapped from Poshmarks return policy in FAQ section).
My order arrived 3/10/18 and was "not as described", but my attempt to reject/return it was blocked and denied on 3/13/18. According to Poshmark's written return policy, I was within my rights to return the faulty item, but was blocked and denied due to a hidden 72 hour restriction that is only revealed once it's too late to make the return, even within the 3 days.Sincerely,Veronica [redacted]
For order [redacted] - acne studios grey mohair sweater. As the size was not misstated, our team was forced to deny the case. We strongly recommend all users ask questions regarding fit before...
purchasing an item. As stated in our policy, fit issues do not qualify for a return. For this reason, we consider the case closed.
Unfortunately, we are not able to assist with this order as Poshmark does not support selling electronics such as cameras in the first place. Please be sure to only sell supported items so our team can better assist if an issue with the order arises. Sellers who sell unsupported items are selling...
against our Poshmark policy and selling at their own risk. For this reason, we consider the case resolved.
Complaint: [redacted]I am rejecting this response because:
Item was listed as one size and was NOT size indicated. I want to return the shoes for refund.
Sincerely,[redacted]
Our records show that this order was cancelled on December 22, 2017, and a full refund has been issued to the buyer to their original form of payment. Please note that we send the funds back to the buyer's bank immediately when an order is cancelled, but it typically takes 10-14 business days for...
your bank to post it on their statement. Therefore, we ask the buyer to please allow sufficient time for the refund to be posted to their statement.
Due to this, we consider the case resolved.
According to our customer support team, an agent last assisted the customer with their inquiry on July 14th. If they have any further questions or concerns, they may respond directly to our team’s last email.
Additionally, it is required that our labels are used for every order as it allows our...
system to track the shipment and ensure that a seller’s payment is released. For more information, please see the following link: https://poshmark.com/posh_protect
Due to this, we consider the matter resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Dan [redacted]
Initial Business Response /* (1000, 5, 2015/08/24) */
We have approved the user's Return Case and upon the return of the item to the seller, a full refund was issued to the buyer. It looks like the order was cancelled on August 14th. Please note that we send the funds back to your bank immediately...
when an order is cancelled, but it typically takes 8-10 business days for your bank to post it on your statement. Therefore please allow up to 1 full billing cycle for it to post to your statement.
Due to this, we consider the case resolved.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Regarding order [redacted] , the user has been refunded for the total amount of $61.49 on March 20th, 2018. For this reason, we consider the case closed.
Our records show that a member of our Operations team compensated the seller on March 15, 2018 for order[redacted] which was misshipped.
Due to this, we consider the case resolved.
Regarding order #[redacted], the user reported the same issue as the buyer had reported. As we were unable to determine the condition of the item before or after delivery to the buyer, we compensated the seller $15 Posh credit. For this reason we consider the case closed.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px}
Poshmark’s Posh Protect policy states that buyers have “3 days after delivery to inform us if the item has been...
misrepresented by reporting the problem in the Poshmark app or website with supporting photos.”
Our records show that this order was scanned as delivered to the buyer by[redacted] on [redacted], but no information was sent to the support team until [redacted] which is 6 days after delivery. We are unable to hold funds past the 3 days as our policies mandate that the seller will receive their earnings after 3 days unless a problem is reported. Once the funds are released to the seller, a return or refund is no longer an option.
Despite these policies, our records show that our team assisted the buyer with the order and added $** Posh credit to their account for any inconvenience.
Due to this, we consider the case resolved.
Poshmark’s Posh Protect policy states that areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. The policy does not cover fit issues, as in if the item does not fit, it is not covered and is final sale. Therefore, we...
recommend that buyers ask questions regarding fit and ask for measurements before purchasing an item. Each and every brand has varying sizing.
Our records show that despite this item not being qualified under our return policy, on [redacted] 23 our team issued the buyer our address so that they can mail the item to Poshmark headquarters. Once the item is received by our team, they will proceed with canceling the order for a full refund. If there are any further concerns, we ask that the buyer responds directly to our team member’s email dated [redacted] 23rd.
Due to this, we consider the case resolved.
Our team replied to the buyer's email on [redacted] letting the buyer know we will reopen the case and asked the buyer to provide us with requested photo proofs. Because we did not receive a reply or the requested photo proofs and this was our third request for photos, we are no longer able to...
reopen the case.
Our Poshmark Policy states all sales are final unless the item is not as described. We are not able to approve a return based on the item not fitting properly as sizing can vary by fit and wear. When an item has been worn before, the fit may be different from an item that has never been worn before.
Due to these reasons, we consider the case resolved.
Complaint: [redacted]I am rejecting this response because: I have NOT violated any Poshmark policies. I have bought and sold on Poshmark for almost 5 years. I sent pictures of [redacted] saying my package was damaged and also have provided pics of what I received once I opened the package. What they are accusing me of is stealing and that's something I would never do. How are they deciding on who is telling the truth or not? That's where the unfairness is. Poshmark is saying items were returned to me but how can they know that? They can't. They are just choosing who they want to believe. That's what is unfair. How are you determining who is telling the truth and who is lying? Again what Poshmark is accusing me of is stealing and that's slandering my name because it's not true. I would like the clothing I sent to the buyer returned or I would like my earnings. I would also like my account to be restored because their claims are unfounded and untrue.Sincerely,[redacted]
For order #[redacted], the user was refunded on 1/16/2018 for the total amount of $130.95. For this reason we consider the case closed.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Regarding order [redacted], the funds have been released to the seller on 2/11/2018. For this reason, we consider the case closed.
Our records show that a member of our Operations team determined the charge as fraud and cancelled the order, thereby issuing a full refund.
Due to this, we consider the case resolved.
Please note, used underwear is strictly prohibited on our platform, therefore our team was obligated to approve the return case: https://poshmark.com/prohibited_items_policy. Our Moderation team works around the clock to remove unsupported items.
Additionally, we see that the customer’s Poshmark...
account was already deleted on July 8th, therefore we are unable to assist them further.
Due to this, we consider the matter reso**ed.
Complaint: [redacted]I am...
rejecting this response because: Poshmark's return policy states that buyers have 3 days to accept or reject/return orders (please see photo attachment snapped from Poshmarks return policy in FAQ section).
My order arrived 3/10/18 and was "not as described", but my attempt to reject/return it was blocked and denied on 3/13/18. According to Poshmark's written return policy, I was within my rights to return the faulty item, but was blocked and denied due to a hidden 72 hour restriction that is only revealed once it's too late to make the return, even within the 3 days.Sincerely,Veronica [redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
For order [redacted] - acne studios grey mohair sweater. As the size was not misstated, our team was forced to deny the case. We strongly recommend all users ask questions regarding fit before...
purchasing an item. As stated in our policy, fit issues do not qualify for a return. For this reason, we consider the case closed.
Unfortunately, we are not able to assist with this order as Poshmark does not support selling electronics such as cameras in the first place. Please be sure to only sell supported items so our team can better assist if an issue with the order arises. Sellers who sell unsupported items are selling...
against our Poshmark policy and selling at their own risk. For this reason, we consider the case resolved.
Our records show that the redemptions were approved on May 12th and have been completed.
Due to this, we consider the case resolved.