Complaint: [redacted]I am rejecting this response because:The customer service I received was horrible! This was my first time purchasing an item on Poshmark and will be my last. If an item is described to be NWT from a boutique seller that is what I am expecting but when you allow sellers to get away with taking a buyers money and creating a misleading listing and do not even hold them liable is where the problems with this company begin. Instead of allowing me to return my item and receive a refund like any other company would do to a misleading and false item listing I was told I could not; although the seller admitted fault and said she would accept the return. I will make sure never to do business with this company again.
Sincerely,[redacted]
Regarding order [redacted] - Yeti, this item is not supported on our platform. As such, our team was forced to approve the case. As stated within our community guidelines found here [redacted] Poshmark is a platform for Fashion and Accessories. For...
Our support team has record of this order being marked as received on [redacted] 22. On that date the funds were released to the seller who later redeemed them that same day.
Initial Business Response /* (1000, 7, 2015/09/10) */
For these orders, the user states that the item was delivered "empty." When an item is damaged during transit, USPS places a letter and a stamp on top of the box indicating so. We require our users to submit this as evidence that their item was...
damaged or lost.
For order 55dXXXXXXXaadc06b3016e08, when asked to provide these photos, the user states that "no it came off with tape when I opened it. there is no stamp on it." As a one time courtesy, we provided to refund the buyer.
For order [redacted], we asked the user to provide photo evidence of the item being missing. The buyer failed to provide photographic evidence, therefore we were moved to deny the case.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (3000, 9, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your refunded me one. The other there was no letter or stamp how would usps know that it was empty?? That is how your buyer must have sent it. Again I have tried to purchase another item in which case its been processing for over a week and I cant get any response from the seller or cancel the order! you need to refund me for being scammed by your sellers
Final Business Response /* (4000, 13, 2015/09/30) */
For order [redacted], we asked the user to provide photo evidence of the item being missing. The buyer failed to provide photographic evidence, therefore we were moved to deny the case.
Due to this, we consider the case resolved.
Regarding order [redacted] - NWT [redacted], our team of in-house authenticators have determine the item is consistent with [redacted] products, as such we denied the case. We asked the user should she reach out to a verified third-party authenticator ( not [redacted]...
[redacted] store ) and cofirm that the item is not authentic, we will be happy to further assist her. For this reason, we consider the case closed.
We see in the listing, the seller posts a photo of the size label showing size 42. Because the listing shows a photo of a size 42, we believe the item is accurately as described and shown. We apologize we are not able to approve a return for this reason. For this reason, we consider the case resolved.
Our Posh Concierge team has reviewed the information provided by the user. In addition, they refunded the user's $** payment as well as reinstated their account. This information was sent by email to the user on October 28, **16.
For order [redacted], our concierge team inspects items for authenticity, however the buyer is still able to file a claim should the item not be as shown within the listing. We have credited the user $25 in Posh Credit for the inconvenience. At this time we see the user has sold the item on March 1st, 2018. For this reason, we consider the case closed.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: I have sent multiple emails asking why I was removed from the app with no response. The first response email I've received was this morning ([redacted]). In this email they still did not go into detail and said that I should have blocked the person harassing me, rather than offering real assistance. This type of treatment is not good business practice. The further statement of suspicious activity on my parteam is not only false but poshmark should be ashamed for making disgusting comments. This is just a thinly veiled way to cover up preferential treatment. Sincerely,[redacted]
Our records show that the seller was restricted due to repeatedly listing counterfeit items on Poshmark, which is illegal and prohibited. In addition, we see that they were able to successfully redeem their earnings on December 6, 2017. Due to this, we consider the case resolved.
Initial Business Response /* (1000, 5, 2015/08/12) */
According to our system, the buyer marked the item as received on July 23rd, therefore a return and a refund is no longer possible. When an item is marked received, the funds will then be released to the seller and a return case can no longer be...
opened.
If the buyer wishes to further dispute this order, we recommend that they reach out to [redacted]@posmark.com with photo evidence on why the item is not as described for further assistance. Thanks!
Initial Consumer Rebuttal /* (3000, 7, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did NOT.
Why did it let me upload photos then?
Why would I go on the listing and tell the buyer all the problems it had?
Final Consumer Response /* (4200, 13, 2015/08/27) */
The Revdex.com says I should ask for a middle ground offer for poshmark.
If they can't give me a full refund then I think they should pay the expenses to repair the purse.
Poshmark policy states that if a buyer purchases an item through the Buy Now button, they have 3 hours from the time of purchase to cancel the order. After 3 hours has passed, the sale is final. Our records show that the buyer made this purchase on[redacted] at 7:17 am PST. The first email the...
support team received was at [redacted] at 11:48 am PST which is after the 3 hour cancellation window. Because sellers have the expectation of sales after the 3 hour window, we are unable to cancel any orders outside of that time frame. In the future, we want the buyer to know that to cancel an accidental purchase, they may go to their account tab, select My Purchases, find the order and select Problems/Order Inquiry and then finally, Accidental Purchase.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. I did get a refund but I feel that Poshmark needs to have a way for customers to speak to a human being when problems arise, and that they should hold sellers accountable for fulfilling their orders. It is unacceptable that they do not fulfill either of these basic business practices. I have no choice but to accept the resolution of this matter, although I am very disappointed and hope that others will read this and take their business elsewhere.[redacted]
As a courtesy, we have refunded the buyer for this order to their original payment method. Additionally, they may keep the item on behalf of Poshmark and are not required to return it to the seller. For this reason, we consider the case closed.
As stated in Poshmark’s Posh Protect policy, when you make a purchase on Poshmark, we don't release payment to the...
seller until you tell us you've received your order as described. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos.
Areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. The policy does not cover fit issues, as in if the item does not fit, it is not covered and is final sale. Therefore, we recommend that buyers ask questions regarding fit and ask for measurements before purchasing an item.
Our records show that our team did assist with this order and offered Posh credit as a courtesy since a case was not opened within 72 hours of delivery and the issue was not covered under that policy.
According to our customer support team, the order was processed as a returns case and the item was returned to the seller. The seller has reached out to our dispute management team for further investigation and they are currently in the process of assisting them.
According to our customer support team, an agent was in contact with the customer and their earnings were added to their account for the order. If they have any further questions or concerns, they may respond directly to our team's email from September 12th, [redacted].
Due to this, we consider the...
this response because: I did follow the process. I opened the app, went to the order, clicked on "Problems/Order Inquiry," selected "Other" from the options presented, and detailed my complaint, with photos. The failure in this sequence is on Poshmark, which did not generate a claim number or invoke the proper procedures on their end, is not related to my actions. I can see from complaints on the Revdex.com site that this happened to other customers around this time period. I believe there is a problem with the Poshmark software and/or internal process. I will not accept an offer of less than half the amount of money this bad experience cost me, and "allowing" me to keep the merchandise I don't want isn't a concession.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:The customer service I received was horrible! This was my first time purchasing an item on Poshmark and will be my last. If an item is described to be NWT from a boutique seller that is what I am expecting but when you allow sellers to get away with taking a buyers money and creating a misleading listing and do not even hold them liable is where the problems with this company begin. Instead of allowing me to return my item and receive a refund like any other company would do to a misleading and false item listing I was told I could not; although the seller admitted fault and said she would accept the return. I will make sure never to do business with this company again.
Sincerely,[redacted]
Regarding order [redacted] - Yeti, this item is not supported on our platform. As such, our team was forced to approve the case. As stated within our community guidelines found here [redacted] Poshmark is a platform for Fashion and Accessories. For...
this reason, we consider the case closed.
Our support team has record of this order being marked as received on [redacted] 22. On that date the funds were released to the seller who later redeemed them that same day.
Due to this, we consider the case resolved.
Initial Business Response /* (1000, 7, 2015/09/10) */
For these orders, the user states that the item was delivered "empty." When an item is damaged during transit, USPS places a letter and a stamp on top of the box indicating so. We require our users to submit this as evidence that their item was...
damaged or lost.
For order 55dXXXXXXXaadc06b3016e08, when asked to provide these photos, the user states that "no it came off with tape when I opened it. there is no stamp on it." As a one time courtesy, we provided to refund the buyer.
For order [redacted], we asked the user to provide photo evidence of the item being missing. The buyer failed to provide photographic evidence, therefore we were moved to deny the case.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (3000, 9, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your refunded me one. The other there was no letter or stamp how would usps know that it was empty?? That is how your buyer must have sent it. Again I have tried to purchase another item in which case its been processing for over a week and I cant get any response from the seller or cancel the order! you need to refund me for being scammed by your sellers
Final Business Response /* (4000, 13, 2015/09/30) */
For order [redacted], we asked the user to provide photo evidence of the item being missing. The buyer failed to provide photographic evidence, therefore we were moved to deny the case.
Due to this, we consider the case resolved.
Regarding order [redacted] - NWT [redacted], our team of in-house authenticators have determine the item is consistent with [redacted] products, as such we denied the case. We asked the user should she reach out to a verified third-party authenticator ( not [redacted]...
[redacted] store ) and cofirm that the item is not authentic, we will be happy to further assist her. For this reason, we consider the case closed.
We see in the listing, the seller posts a photo of the size label showing size 42. Because the listing shows a photo of a size 42, we believe the item is accurately as described and shown. We apologize we are not able to approve a return for this reason. For this reason, we consider the case resolved.
Our Posh Concierge team has reviewed the information provided by the user. In addition, they refunded the user's $** payment as well as reinstated their account. This information was sent by email to the user on October 28, **16.
Due to this, we consider the case resolved.
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For order [redacted], our concierge team inspects items for authenticity, however the buyer is still able to file a claim should the item not be as shown within the listing. We have credited the user $25 in Posh Credit for the inconvenience. At this time we see the user has sold the item on March 1st, 2018. For this reason, we consider the case closed.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: I have sent multiple emails asking why I was removed from the app with no response. The first response email I've received was this morning ([redacted]). In this email they still did not go into detail and said that I should have blocked the person harassing me, rather than offering real assistance. This type of treatment is not good business practice. The further statement of suspicious activity on my parteam is not only false but poshmark should be ashamed for making disgusting comments. This is just a thinly veiled way to cover up preferential treatment. Sincerely,[redacted]
Our records show that the seller was restricted due to repeatedly listing counterfeit items on Poshmark, which is illegal and prohibited. In addition, we see that they were able to successfully redeem their earnings on December 6, 2017. Due to this, we consider the case resolved.
Initial Business Response /* (1000, 5, 2015/08/12) */
According to our system, the buyer marked the item as received on July 23rd, therefore a return and a refund is no longer possible. When an item is marked received, the funds will then be released to the seller and a return case can no longer be...
opened.
If the buyer wishes to further dispute this order, we recommend that they reach out to [redacted]@posmark.com with photo evidence on why the item is not as described for further assistance. Thanks!
Initial Consumer Rebuttal /* (3000, 7, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did NOT.
Why did it let me upload photos then?
Why would I go on the listing and tell the buyer all the problems it had?
Final Consumer Response /* (4200, 13, 2015/08/27) */
The Revdex.com says I should ask for a middle ground offer for poshmark.
If they can't give me a full refund then I think they should pay the expenses to repair the purse.
Poshmark policy states that if a buyer purchases an item through the Buy Now button, they have 3 hours from the time of purchase to cancel the order. After 3 hours has passed, the sale is final. Our records show that the buyer made this purchase on[redacted] at 7:17 am PST. The first email the...
support team received was at [redacted] at 11:48 am PST which is after the 3 hour cancellation window. Because sellers have the expectation of sales after the 3 hour window, we are unable to cancel any orders outside of that time frame. In the future, we want the buyer to know that to cancel an accidental purchase, they may go to their account tab, select My Purchases, find the order and select Problems/Order Inquiry and then finally, Accidental Purchase.
Due to this, we consider the case resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. I did get a refund but I feel that Poshmark needs to have a way for customers to speak to a human being when problems arise, and that they should hold sellers accountable for fulfilling their orders. It is unacceptable that they do not fulfill either of these basic business practices. I have no choice but to accept the resolution of this matter, although I am very disappointed and hope that others will read this and take their business elsewhere.[redacted]
As a courtesy, we have refunded the buyer for this order to their original payment method. Additionally, they may keep the item on behalf of Poshmark and are not required to return it to the seller. For this reason, we consider the case closed.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px}
As stated in Poshmark’s Posh Protect policy, when you make a purchase on Poshmark, we don't release payment to the...
seller until you tell us you've received your order as described. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos.
Areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. The policy does not cover fit issues, as in if the item does not fit, it is not covered and is final sale. Therefore, we recommend that buyers ask questions regarding fit and ask for measurements before purchasing an item.
Our records show that our team did assist with this order and offered Posh credit as a courtesy since a case was not opened within 72 hours of delivery and the issue was not covered under that policy.
Due to this, we consider the case resolved.
According to our customer support team, the order was processed as a returns case and the item was returned to the seller. The seller has reached out to our dispute management team for further investigation and they are currently in the process of assisting them.
Due to this, we consider...
the matter resolved.
According to our customer support team, an agent was in contact with the customer and their earnings were added to their account for the order. If they have any further questions or concerns, they may respond directly to our team's email from September 12th, [redacted].
Due to this, we consider the...
matter resolved.
Our records show that this order was cancelled and a full refund was issued to the buyer.
Due to this, we consider the case resolved.
Complaint: [redacted]I am rejecting...
this response because: I did follow the process. I opened the app, went to the order, clicked on "Problems/Order Inquiry," selected "Other" from the options presented, and detailed my complaint, with photos. The failure in this sequence is on Poshmark, which did not generate a claim number or invoke the proper procedures on their end, is not related to my actions. I can see from complaints on the Revdex.com site that this happened to other customers around this time period. I believe there is a problem with the Poshmark software and/or internal process. I will not accept an offer of less than half the amount of money this bad experience cost me, and "allowing" me to keep the merchandise I don't want isn't a concession.Sincerely,[redacted]