Poshmark only acquired the [redacted] community, and did not acquire [redacted] as a whole company. Poshmark does not have access to any [redacted] account information, balances, or money. For this reason, our support team directed the question back to [redacted].
The seller has successfully filed a formal return dispute in our app and someone from the appropriate team will be in touch to further assist her regarding this matter. For this reason, we consider the case closed.
Our dispute management team thoroughly investigates each and every claim. As the item in question was washed by the customer prior to opening a case, and therefore the original condition altered, a return was no longer an option. Our team provided the customer with credit for the...
inconvenience.
Additionally, if the customer has any concerns about the quality of the product, we recommend that they contact the original manufacturer directly.
Due to this, we consider the matter resolved.
According to our dispute management team, the customer accepted the item and released payment to the seller. Once payment is released to the seller, the sale is final and a return is no longer an option: https://poshmark.com/faq. Our team also assisted with giving credit to the customer's...
account as a courtesy. If the customer has any further questions or concerns, we highly recommend they respond to our team's last email from October 13th, [redacted].
Due to this, we consider the matter resolved.
Complaint: [redacted]I am rejecting this response because: the policy you linked to is at its own URL. How would a buyer find that information through the course of their normal purchase process? You send buyers multiple emails but you don’t include the three-day window. It’s completely unreasonable to exclude that information in the email, intentionally or not, and expect buyers to proactively find that information on your website.Sincerely,Lia [redacted]
Our Poshmark Concierge Manager has been working between the buyer and seller on a resolution and will reach out to the seller today on a resolution. For this reason, we consider the case resolved.
As mentioned previously, Regarding order [redacted] - “Lululemon Run: Inspire Crop ll”, we informed the user that as we have previously compensated them for order [redacted] - “Lululemon Run: Inspire Crop ll Baroque Blue” as a one-time courtesy as a formal return case was not filed. When a refund is granted to the user, our system sends an automated email informing them the details of their refund.
As stated within our policy found here[redacted]) a user must file a formal complaint within the app. Writing into support does not qualify as a formal return claim. For this reason, we consider the case closed.
Initial Business Response /* (1000, 5, 2015/09/30) */
We currently self-insure packages, but we can only do this if we take extra precaution for shipping addresses that have a particularly high risk of stolen packages. As a courtesy, we have provided the user a refund for these 3 orders.
Due to...
Our Fraud team has been working hard to catch these orders and cancel them. Our records show that the 3 orders in reference were cancelled on December 8th and 9th and full refunds have been issued to the original form of payment.
Our records show that our team was in contact all the way up until February 25, 2018. The seller's earnings were released and the buyer was issued a refund for this order.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Karen [redacted]
Poshmark did not inform me that no discount would be given if I used the advertised shipping method. Therefore, I was scammed and disagree. Since this matter has not been resolved I have had potential sales that I have had to cancel being an inconvenience to other customers. I will accept no less then the amount requested in the form of original payment refunded vvia the bank information I provided only and Will NOT accept poshmark balance or credit. Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
On May 8th, our team have already added full earnings for this sale to the seller's account for this order. For this reason, we consider the case resolved.
When this Revdex.com complaint was filed, the email address entered shows as [redacted]. This is why we were unable to locate the account. We do see the Poshmark account under the email address [redacted].
As stated on multiple occasions by members of our Disputes team, the additional photos requested were not received. We received the initial photos, but requested photos showing the item in clear, natural daylight. If photos are not received as requested, the team can no longer investigate the claim and must deny it.
Our records show that this order was marked as "received" and the funds were released to the seller at 12:40pm on 6/6. The buyer did not reach out to us regarding any issues with her order until 2:03pm on 6/6 (after the funds had already been released). As stated in our FAQs, once the funds are...
released to the seller, the order no longer qualifies for a return/refund. For this reason, we consider the case closed.
According to our dispute management team, the customer was given a full refund of their purchase. If the customer has any further questions or concerns, they may respond to our team's email from September 28th, [redacted].
Due to this, we consider the matter resolved.
After review, our team of in-house authenticators found that this item is authentic. The buyer was notified of this information via email on [redacted]
As stated within our policy found here ( [redacted] ) Fit Issues do not qualify for a return. Regarding order ...
[redacted], the Seller listed the item as size 6.5. As the size was not misstated, we were forced to deny the case. All sizes may vary depending on the brand and fit. As a result, the item may feel smaller to one user but different to another. For this reason, we consider the case closed.
At this time, Poshmark does not have a monitored phone support system in place, our customer support teams work around the clock to assist our community and can be reached at [email protected].
Please note, the customer was last assisted with their inquiry on August 9th and was given instructions on how to reset their password. According to our customer support team, the customer has not attempted to respond to their last email. Our team would be happy to further assist the customer if they have any other questions or concerns.
Poshmark only acquired the [redacted] community, and did not acquire [redacted] as a whole company. Poshmark does not have access to any [redacted] account information, balances, or money. For this reason, our support team directed the question back to [redacted].
Due to this, we consider the...
case resolved.
The seller has successfully filed a formal return dispute in our app and someone from the appropriate team will be in touch to further assist her regarding this matter. For this reason, we consider the case closed.
Our dispute management team thoroughly investigates each and every claim. As the item in question was washed by the customer prior to opening a case, and therefore the original condition altered, a return was no longer an option. Our team provided the customer with credit for the...
inconvenience.
Additionally, if the customer has any concerns about the quality of the product, we recommend that they contact the original manufacturer directly.
Due to this, we consider the matter resolved.
According to our dispute management team, the customer accepted the item and released payment to the seller. Once payment is released to the seller, the sale is final and a return is no longer an option: https://poshmark.com/faq. Our team also assisted with giving credit to the customer's...
account as a courtesy. If the customer has any further questions or concerns, we highly recommend they respond to our team's last email from October 13th, [redacted].
Due to this, we consider the matter resolved.
Complaint: [redacted]I am rejecting this response because: the policy you linked to is at its own URL. How would a buyer find that information through the course of their normal purchase process? You send buyers multiple emails but you don’t include the three-day window. It’s completely unreasonable to exclude that information in the email, intentionally or not, and expect buyers to proactively find that information on your website.Sincerely,Lia [redacted]
Our Poshmark Concierge Manager has been working between the buyer and seller on a resolution and will reach out to the seller today on a resolution. For this reason, we consider the case resolved.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} span.s1 {color: #e4af0a}
As mentioned previously, Regarding order [redacted] - “Lululemon Run: Inspire Crop ll”, we informed the user that as we have previously compensated them for order [redacted] - “Lululemon Run: Inspire Crop ll Baroque Blue” as a one-time courtesy as a formal return case was not filed. When a refund is granted to the user, our system sends an automated email informing them the details of their refund.
As stated within our policy found here[redacted]) a user must file a formal complaint within the app. Writing into support does not qualify as a formal return claim. For this reason, we consider the case closed.
Initial Business Response /* (1000, 5, 2015/09/30) */
We currently self-insure packages, but we can only do this if we take extra precaution for shipping addresses that have a particularly high risk of stolen packages. As a courtesy, we have provided the user a refund for these 3 orders.
Due to...
this, we consider the case resolved.
Our Fraud team has been working hard to catch these orders and cancel them. Our records show that the 3 orders in reference were cancelled on December 8th and 9th and full refunds have been issued to the original form of payment.
Due to this, we consider the case resolved.
Our records show that our team was in contact all the way up until February 25, 2018. The seller's earnings were released and the buyer was issued a refund for this order.
Due to this, we consider the case resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Karen [redacted]
Poshmark did not inform me that no discount would be given if I used the advertised shipping method. Therefore, I was scammed and disagree. Since this matter has not been resolved I have had potential sales that I have had to cancel being an inconvenience to other customers. I will accept no less then the amount requested in the form of original payment refunded vvia the bank information I provided only and Will NOT accept poshmark balance or credit. Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
On May 8th, our team have already added full earnings for this sale to the seller's account for this order. For this reason, we consider the case resolved.
When this Revdex.com complaint was filed, the email address entered shows as [redacted]. This is why we were unable to locate the account. We do see the Poshmark account under the email address [redacted].
As stated on multiple occasions by members of our Disputes team, the additional photos requested were not received. We received the initial photos, but requested photos showing the item in clear, natural daylight. If photos are not received as requested, the team can no longer investigate the claim and must deny it.
Due to this, we consider the case resolved.
Our records show that this order was marked as "received" and the funds were released to the seller at 12:40pm on 6/6. The buyer did not reach out to us regarding any issues with her order until 2:03pm on 6/6 (after the funds had already been released). As stated in our FAQs, once the funds are...
released to the seller, the order no longer qualifies for a return/refund. For this reason, we consider the case closed.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
regarding order[redacted], we have gone ahead and refunded the user the total amount of $51.49 on 5/22. For this reason, we consider the case closed.
According to our dispute management team, the customer was given a full refund of their purchase. If the customer has any further questions or concerns, they may respond to our team's email from September 28th, [redacted].
Due to this, we consider the matter resolved.
After review, our team of in-house authenticators found that this item is authentic. The buyer was notified of this information via email on [redacted]
Due to this, we consider the case resolved.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} span.s1 {color: #e4af0a} span.s2 {color: #000000}
As stated within our policy found here ( [redacted] ) Fit Issues do not qualify for a return. Regarding order ...
[redacted], the Seller listed the item as size 6.5. As the size was not misstated, we were forced to deny the case. All sizes may vary depending on the brand and fit. As a result, the item may feel smaller to one user but different to another. For this reason, we consider the case closed.
At this time, Poshmark does not have a monitored phone support system in place, our customer support teams work around the clock to assist our community and can be reached at [email protected].
Please note, the customer was last assisted with their inquiry on August 9th and was given instructions on how to reset their password. According to our customer support team, the customer has not attempted to respond to their last email. Our team would be happy to further assist the customer if they have any other questions or concerns.
Due to this, we consider the matter resolved.