Revdex.com:I have reviewed the response made by the...
business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
It did take quite a few emails, and Facebook messages before I got their attention, but they did eventually resolve the case.
Sincerely, Jenica[redacted]
Our records show that 5 of the buyer's orders have been scanned as delivered by USPS, but the buyer has issued claims for 5 orders that they were not delivered. We have compensated the buyer for all 5 of the orders, and will no longer be compensating for packages that have been scanned as delivered...
Regarding order [redacted], the user reported the item size is as stated in the listing; size 10. However as the item did not fit, our team was forced to deny the case. Our records indicate the size was not misstated by the seller. All sizes may vary depending on the brand and fit. As...
a result, the item may feel smaller to one user but different to another. We strongly recommend users as for exact measurements before purchasing.Additionally, when a formal case is filed against a seller, it acts as review of the purchase. Therefore the ability to rate a purchase is no longer available.
As stated within our policy found here ([redacted]) fit issues to do not qualify for a return.
Regarding order[redacted] McQueen McQ oxford shoes women 39. The seller used the correct brand in listing, tagging the item “McQ by [redacted] McQueen”. Additionally, the seller...
first photo showcases the insoles to be stamped “McQ”. As such our team found the item to be as described. For this reason, we consider the case closed.
We see that our team member is in contact with the buyer on a further resolution. We advise the buyer to look out for an email from our team member who will be resolving this case with the buyer soon. For this case, we consider the case resolved.
It looks like our team requested for clearer photos of the scuffs on May 12th. We did not hear back from the buyer so we are forced to close the case on May 15th. We also see the buyer is restricted for [redacted] chargebacks. Since the buyer filed a chargeback, she will need to take it up with [redacted]....
The listing price was $2,900. Poshmark takes a 20% commission off all orders, which leaves the seller's earnings at $2320. The seller received their full earnings of $2320. Poshmark's policy, Posh Protect, covers the seller's full earnings, not the price of the listing or any other price.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, James[redacted]
According to our customer support team, the order was processed as a returns case and the item was returned to the seller. If the customer has any further questions at this time, they may respond directly to our team's last email.
Due to this, we consider the matter resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Carolyn[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Our support team has let us know that they marked this order as received on [redacted] 14 after communication with the seller and the earnings have been released.
Initial Business Response /* (1000, 5, 2015/09/15) */
When the Posh Concierge team initially reviewed the item, they noticed some areas of wear that was not fully disclosed. However, they proceeded with the order as the issues were very minor and condition is subjective. Unfortunately the buyer...
requested to return the order due to these undisclosed wear, therefore they were obligated to approve the return.
According to USPS the order has been returned to the seller. Therefore we consider the case resolved.
At this time, Poshmark is unable to process partial refunds (https://poshmark.com/faq). According to our dispute management team, the customer was assisted with credit. If the customer has any further questions or concerns, they may respond directly to our team's last email.
Due to this, we...
The item was listed as size 7.5 As previously mentioned sizing and fit issues do not qualify for a return. For this reason, we consider the case closed.
For order [redacted] - Sale Sweet heart strapless pink large dress. The user reported receiving a different item. After further review our team approved the case for a full refund. However, the user failed to return the item to the seller within the given timeframe. As such, the...
funds were released to the seller. For this reason we consider the case closed.
I am writing to update my complaint. I received a response from Poshmark customer service. It said they believed my account is somehow associated with three other accounts I have never head of before. The only way to get my account unrestricted is to somehow email them from the address used to...
It looks like funds for this order has been released to the seller on [redacted]. We consider this case resolved.
Revdex.com:I have reviewed the response made by the...
business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
It did take quite a few emails, and Facebook messages before I got their attention, but they did eventually resolve the case.
Sincerely, Jenica[redacted]
Our records show that 5 of the buyer's orders have been scanned as delivered by USPS, but the buyer has issued claims for 5 orders that they were not delivered. We have compensated the buyer for all 5 of the orders, and will no longer be compensating for packages that have been scanned as delivered...
by USPS.
Due to this, we consider the case resolved.
Regarding order [redacted], the user reported the item size is as stated in the listing; size 10. However as the item did not fit, our team was forced to deny the case. Our records indicate the size was not misstated by the seller. All sizes may vary depending on the brand and fit. As...
a result, the item may feel smaller to one user but different to another. We strongly recommend users as for exact measurements before purchasing.Additionally, when a formal case is filed against a seller, it acts as review of the purchase. Therefore the ability to rate a purchase is no longer available.
As stated within our policy found here ([redacted]) fit issues to do not qualify for a return.
For this reason we consider the case closed.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Regarding order[redacted] McQueen McQ oxford shoes women 39. The seller used the correct brand in listing, tagging the item “McQ by [redacted] McQueen”. Additionally, the seller...
first photo showcases the insoles to be stamped “McQ”. As such our team found the item to be as described. For this reason, we consider the case closed.
We see that our team member is in contact with the buyer on a further resolution. We advise the buyer to look out for an email from our team member who will be resolving this case with the buyer soon. For this case, we consider the case resolved.
It looks like our team requested for clearer photos of the scuffs on May 12th. We did not hear back from the buyer so we are forced to close the case on May 15th. We also see the buyer is restricted for [redacted] chargebacks. Since the buyer filed a chargeback, she will need to take it up with [redacted]....
For this reason, we consider the case closed.
Our records show that a member of our Operations team has reinstated the seller's Poshmark account.
Due to this, we consider the case resolved.
Business response
Hi [redacted],
The listing price was $2,900. Poshmark takes a 20% commission off all orders, which leaves the seller's earnings at $2320. The seller received their full earnings of $2320. Poshmark's policy, Posh Protect, covers the seller's full earnings, not the price of the listing or any other price.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, James[redacted]
According to our customer support team, the order was processed as a returns case and the item was returned to the seller. If the customer has any further questions at this time, they may respond directly to our team's last email.
Due to this, we consider the matter resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Carolyn[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Our records show that this order was cancelled by a member of Poshmark's Support team on April 29th, and a full refund was issued.
Due to this, we consider the case resolved.
Our support team has let us know that they marked this order as received on [redacted] 14 after communication with the seller and the earnings have been released.
Due to this, we consider the case resolved.
Initial Business Response /* (1000, 5, 2015/09/15) */
When the Posh Concierge team initially reviewed the item, they noticed some areas of wear that was not fully disclosed. However, they proceeded with the order as the issues were very minor and condition is subjective. Unfortunately the buyer...
requested to return the order due to these undisclosed wear, therefore they were obligated to approve the return.
According to USPS the order has been returned to the seller. Therefore we consider the case resolved.
At this time, Poshmark is unable to process partial refunds (https://poshmark.com/faq). According to our dispute management team, the customer was assisted with credit. If the customer has any further questions or concerns, they may respond directly to our team's last email.
Due to this, we...
consider the matter resolved.
The item was listed as size 7.5 As previously mentioned sizing and fit issues do not qualify for a return. For this reason, we consider the case closed.
For order [redacted] - Sale Sweet heart strapless pink large dress. The user reported receiving a different item. After further review our team approved the case for a full refund. However, the user failed to return the item to the seller within the given timeframe. As such, the...
funds were released to the seller. For this reason we consider the case closed.
I am writing to update my complaint. I received a response from Poshmark customer service. It said they believed my account is somehow associated with three other accounts I have never head of before. The only way to get my account unrestricted is to somehow email them from the address used to...
create three different account that are not mine.
This is completely ridiculous.