As stated within our policy, a user has three days to report and/or file a formal return claim. As the user did not file and/or report a formal return claim within the 3 days, the funds were released to the seller. For this reason, we consider the case closed.
We are unable to locate the name or email address provided on this claim in our system. Therefore, we are unable to provide any information regarding the claim since we cannot research the order.
Our records show that [redacted], who is a member of our Fraud-Risk team at Poshmark, provided the sheriff with her email address on [redacted] and requested that they send a subpoena or formal letter directly to her. However, this information has not been sent. We recommend that this user reaches back...
out to their local sheriff and ask them to submit the subpoena or formal letter directly to [redacted] as requested so that she can provide the information needed.
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] I received absolutely no correspondent from Poshmark. I never received an email or phone call from this company. It was mentioned in Poshmark response that someone from their team send me photos that's incorrect. I received nothing I mean nothing from this company. I only had someone reach out for a return address but nothing more, I even mentioned that email that I had receive no response from them. I also see they have released the buyers funds back and I still have no proof i.e. Photos of the alleged damaged photos of my handbag , nor do I have my handbag or a tracking number to track/find it. This company has treated me unfairly and has lied also about providing photos or even someone reaching back out to me. I highly upset at point again I STILL DO NOT HAVE MY HANDBAG OR TRACKING # but the funds has been released back to buyer. The case that was opened against me was approved by Poshmark within a 2-3 hour window. I only find out it was an issue when I went to see when my funds would be released. I had to reach out to the buyer which she took her time getting back to me to she why she opened a case. I asked her for photos of the dangers she refused and said she sent it to Poshmark. So again I haven't even seen ANY photos of the alleged damage. I packed the bag myself and when it left my home it had absolutely no damage. So what has happen between now and then I'm still out of the loop. If you request photos of the messages between me and the buyer you will also see the whole thing unfold. Also in my closing I still have no ideal where my handbag is or what type of damage it supposedly have.
A member of our Operations team has been in direct contact with the seller regarding this situation. As they have...
reminded the seller, we previously asked the seller to confirm that if they returned to Poshmark and sold counterfeit items, we would not be releasing their earnings. The seller replied “I already stated I understand and will NEVER return to your app. How many more times do I have to state this" on [redacted]. This was after the seller had sold confirmed counterfeit items.
However, the seller then did return to Poshmark and proceeded to ship out counterfeit items and has not been able to provide proof of authenticity. Therefore, we will not be releasing any earnings as the sale of counterfeit items is prohibited and unlawful.
Initial Business Response /* (1000, 5, 2015/11/11) */
The buyer has asked our customer service team to mark her order of "[redacted]" as received, thus releasing the funds to the seller and voiding her return case. With the buyers confirmation, the customer service representative released the funds...
of this order to the seller and have informed the buyer how to delete her account.
The buyer did not send a request to have her account deleted. Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have several emails documenting to have my account closed. The customer service does not listen or take complaints seriously. I want a full refund for the coat. I cannot believe what liars these people are.
We are not able to enable the user's Poshmark account as the user has violated multiple Poshmark policies and stated she received empty packages or different items in the package when there was no[redacted] stamp confirming this and the other users confirmed the correct order was shipped back. For this...
Complaint: [redacted]I am rejecting this response because:The customer could have easily worn my items, and then decided to contact you for a refund. I have posted photos of the inside of the garmets and listed on my posting before it was purchased that tags were never included. I am disgusted that the company actually believes I sold the items in the condition it was sent back to me. The business is allowing customers to wear or use seller's items and return them soiled. I have sold over $[redacted] worth of merchandise on Poshmark and triple that amount on [redacted] and never had complaints of selling unacceptable items. I have posted on several sites and have received feedback from other customers having the same thing done to them.This business has no seller protection. Let this be a warning for anyone in the future looking to sell their items on Poshmark. This goes much farther than the $**, but more for poor business ethics. I have already stated I donnot want a $* credit, but the money I am owed after you allowed customers to wear my items and return them with dead skin and hair attached to them.
Sincerely,[redacted]
Regarding order[redacted] - “Lululemon Run: Inspire Crop ll”, we informed the user that as we have previously compensated them for order [redacted] -...
“Lululemon Run: Inspire Crop ll Baroque Blue” as a one-time courtesy as a formal return case was not filed. As stated within our policy found here [redacted]) a user must file a formal complaint within the app. Writing into support does not qualify as a formal return claim. For this reason, we consider the case closed.
As mentioned previously, fit issues do not qualify for a return and is stated within our policy. The user is welcome to re-list the item in their closet at this time. Additionally, Poshmark does not offer and/or support exchanges on our platform. For this reason, we consider the case closed.
Complaint: [redacted]I am rejecting this response because:
Posh as usual gave a generic answer, they did not address (so I want it permanently notated) that I tried over and over to get this resolved and it took going to the Revdex.com to get a proper reply. I need Poshmark to send me in writing where is "requires" you prove authenticity of ALL items per their terms and conditions as I cannot find it nor can my counsel, any other terms would be discriminatory, if someone has a "vintage" dress they sell or a blouse that no longer fits and is 5 years old I want to see in the "terms and conditions" that they need to authenticate that as it is not realistic to anyone buying or selling and I know for a fact that is not enforced on all transactions (I have a thread with over 529 people watching this transaction and they will testify Poshmark was not consistent with their transactions), Poshmark picks and chooses, I want to see where it says I am required to sell only items I can supply a receipt or some type of authentication for, I also want to know what Poshmark accepts as authentication for a shirt that is several years old, it is obvious the item simply did not fit the buyer and since you cannot return for not fitting Poshmark allows this loophole, so I am clear if I buy something that is "used" from someone and it doesn't fit I can just say I don't think it is "real" correct? Poshmark needs to acknowledge that I asked on at least 2 occasions to get a refund on the last package via email and I was ignored, they did not even bother to reply so this is another example of Poshmark ignoring it's users if they don't want to "deal" with them, since I have tried multiple times with no reply (none until I of course contacted Revdex.com) Poshmark needs to reach out to me and get me my money back in full, I don't care how they "process" their lost packages, it did not arrive, they have all the info and it is their turn to get it done, as the consumer I am tired to reaching out and being ignored, they can reach me at[redacted], they have all the info they need so I will presume I will received my refund in FULL within a week. I DO NOT CONSIDER THIS MATTER CLOSED EVEN THOUGH POSHMARK IS TRYING TO.Sincerely,[redacted]
We understand that the buyer was unhappy with the fit of the item and believes it to be shrunken. However, the seller did not list an inseam measurement on the listing. Therefore, when comparing the item to the listing, it is described correctly by the seller. Due to this, our team must find the item correctly described and resolve the case.
Initial Business Response /* (1000, 5, 2015/12/28) */
Our return team, throughly investigated the case and have requested additional pictures. Because our return team did not receive the additional photos, they were forced to resolve the case as the requested photos were not submitted within the...
allotted timeframe.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I think it is unacceptable for a business to take days to respond to my request and give me a mere 24 hours to respond with additional pictures via an email. The complaint was made via my app and I was expecting a response via the app. I was not "looking out" for an email. I believe 48 or 72 business hours is more acceptable when doing business together. I simply did not notice their email in time. Furthermore, the business was completely unresponsive as to how to further solve the problem. The shoes were the wrong size PERIOD. I sent the shoes back to the seller and have yet to receive my refund.
Final Business Response /* (4000, 9, 2016/01/16) */
As stated, our return team throughly investigated the case and have requested additional pictures. Because our return team did not receive the additional photos, they were forced to resolve the case as the requested photos were not submitted within the allotted timeframe.
Due to this, we consider the case resolved.
For order[redacted], as the user did not update their return address on the app. We are unable to further assist them, as tracking shows the item has been delivered. We asked the user to reach...
out to USPS to setup a forwarding address, so that the item can be delivered. For this reason, we consider the case closed.
Our dispute management team investigates each and every claim as part of Posh Protect (https://poshmark.com/posh_protect). Our records indicate that the buyer was given a full refund of their purchase as per this coverage.
If the customer has any further concerns about their purchase, they may...
respond directly to our team’s last email.
Due to this, we consider the matter resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Stacey [redacted]
Initial Business Response /* (1000, 7, 2015/12/30) */
According to our returns team, this user was compensated for this order.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (3000, 9, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from...
the business.)
I did *only just* receive a full refund, which I will accept. However, their "response" omits the fact that their customer service has still failed -- they never actually responded to me. It must be noted that this issue dragged out for weeks, over a month, and with absolutely no acknowledgement or response from the company.
I provided full pictures and details and the time stamps of my communication show my proactive attempts to facilitate a refund. Yet, again, customer service never responded to me after the timeframe noted in my Revdex.com complaint. I believe this Revdex.com case is the ONLY reason that the company refunded.
Again, however, I NEVER received a response or apology from customer service. While I finally got a refund thanks to the Revdex.com, I would not trust this company again -- and I caution other buyers.
Final Business Response /* (4000, 11, 2016/01/16) */
According to our customer support team, they have been in correspondence with the user. Our customer support team latest correspondence was on DEC 28TH, 2015 AT 10:19AM.
As stated, the user was compensated. Due to this, we consider the case resolved.
Final Consumer Response /* (2000, 15, 2016/01/20) */
I accept the resolution that the Revdex.com made possible. Thank you very much. I just left additional comments that indicate why the company's response is deceptive and that no trust was regained in the company. They would not have acted if it were not for the Revdex.com case and current and prospective customers should be wary.
From: [redacted]] Sent: Saturday, March 24, 2018 8:03 AMTo: info [redacted]>Subject: Re: Your complaint has been received
I received my refund today. This complaint can be resolved.Thank you.
As stated within our policy, a user has three days to report and/or file a formal return claim. As the user did not file and/or report a formal return claim within the 3 days, the funds were released to the seller. For this reason, we consider the case closed.
A member of our support team has resolved the issue for the seller and they have since redeemed their earnings.
Due to this, we consider the case resolved.
We are unable to locate the name or email address provided on this claim in our system. Therefore, we are unable to provide any information regarding the claim since we cannot research the order.
Due to this, we consider the case resolved.
Our records show that [redacted], who is a member of our Fraud-Risk team at Poshmark, provided the sheriff with her email address on [redacted] and requested that they send a subpoena or formal letter directly to her. However, this information has not been sent. We recommend that this user reaches back...
out to their local sheriff and ask them to submit the subpoena or formal letter directly to [redacted] as requested so that she can provide the information needed.
Due to this, we consider the case resolved.
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] I received absolutely no correspondent from Poshmark. I never received an email or phone call from this company. It was mentioned in Poshmark response that someone from their team send me photos that's incorrect. I received nothing I mean nothing from this company. I only had someone reach out for a return address but nothing more, I even mentioned that email that I had receive no response from them. I also see they have released the buyers funds back and I still have no proof i.e. Photos of the alleged damaged photos of my handbag , nor do I have my handbag or a tracking number to track/find it. This company has treated me unfairly and has lied also about providing photos or even someone reaching back out to me. I highly upset at point again I STILL DO NOT HAVE MY HANDBAG OR TRACKING # but the funds has been released back to buyer. The case that was opened against me was approved by Poshmark within a 2-3 hour window. I only find out it was an issue when I went to see when my funds would be released. I had to reach out to the buyer which she took her time getting back to me to she why she opened a case. I asked her for photos of the dangers she refused and said she sent it to Poshmark. So again I haven't even seen ANY photos of the alleged damage. I packed the bag myself and when it left my home it had absolutely no damage. So what has happen between now and then I'm still out of the loop. If you request photos of the messages between me and the buyer you will also see the whole thing unfold. Also in my closing I still have no ideal where my handbag is or what type of damage it supposedly have.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px}
A member of our Operations team has been in direct contact with the seller regarding this situation. As they have...
reminded the seller, we previously asked the seller to confirm that if they returned to Poshmark and sold counterfeit items, we would not be releasing their earnings. The seller replied “I already stated I understand and will NEVER return to your app. How many more times do I have to state this" on [redacted]. This was after the seller had sold confirmed counterfeit items.
However, the seller then did return to Poshmark and proceeded to ship out counterfeit items and has not been able to provide proof of authenticity. Therefore, we will not be releasing any earnings as the sale of counterfeit items is prohibited and unlawful.
Due to this, we consider the case resolved.
Initial Business Response /* (1000, 5, 2015/11/11) */
The buyer has asked our customer service team to mark her order of "[redacted]" as received, thus releasing the funds to the seller and voiding her return case. With the buyers confirmation, the customer service representative released the funds...
of this order to the seller and have informed the buyer how to delete her account.
The buyer did not send a request to have her account deleted. Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have several emails documenting to have my account closed. The customer service does not listen or take complaints seriously. I want a full refund for the coat. I cannot believe what liars these people are.
We are not able to enable the user's Poshmark account as the user has violated multiple Poshmark policies and stated she received empty packages or different items in the package when there was no[redacted] stamp confirming this and the other users confirmed the correct order was shipped back. For this...
reason, we consider the case closed.
Our records show that this case was resolved and the seller's earnings were released on [redacted].
Due to this, we consider the case resolved.
Complaint: [redacted]I am rejecting this response because:The customer could have easily worn my items, and then decided to contact you for a refund. I have posted photos of the inside of the garmets and listed on my posting before it was purchased that tags were never included. I am disgusted that the company actually believes I sold the items in the condition it was sent back to me. The business is allowing customers to wear or use seller's items and return them soiled. I have sold over $[redacted] worth of merchandise on Poshmark and triple that amount on [redacted] and never had complaints of selling unacceptable items. I have posted on several sites and have received feedback from other customers having the same thing done to them.This business has no seller protection. Let this be a warning for anyone in the future looking to sell their items on Poshmark. This goes much farther than the $**, but more for poor business ethics. I have already stated I donnot want a $* credit, but the money I am owed after you allowed customers to wear my items and return them with dead skin and hair attached to them.
Sincerely,[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} span.s1 {color: #e4af0a}
Regarding order[redacted] - “Lululemon Run: Inspire Crop ll”, we informed the user that as we have previously compensated them for order [redacted] -...
“Lululemon Run: Inspire Crop ll Baroque Blue” as a one-time courtesy as a formal return case was not filed. As stated within our policy found here [redacted]) a user must file a formal complaint within the app. Writing into support does not qualify as a formal return claim. For this reason, we consider the case closed.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
As mentioned previously, fit issues do not qualify for a return and is stated within our policy. The user is welcome to re-list the item in their closet at this time. Additionally, Poshmark does not offer and/or support exchanges on our platform. For this reason, we consider the case closed.
Complaint: [redacted]I am rejecting this response because:
Posh as usual gave a generic answer, they did not address (so I want it permanently notated) that I tried over and over to get this resolved and it took going to the Revdex.com to get a proper reply. I need Poshmark to send me in writing where is "requires" you prove authenticity of ALL items per their terms and conditions as I cannot find it nor can my counsel, any other terms would be discriminatory, if someone has a "vintage" dress they sell or a blouse that no longer fits and is 5 years old I want to see in the "terms and conditions" that they need to authenticate that as it is not realistic to anyone buying or selling and I know for a fact that is not enforced on all transactions (I have a thread with over 529 people watching this transaction and they will testify Poshmark was not consistent with their transactions), Poshmark picks and chooses, I want to see where it says I am required to sell only items I can supply a receipt or some type of authentication for, I also want to know what Poshmark accepts as authentication for a shirt that is several years old, it is obvious the item simply did not fit the buyer and since you cannot return for not fitting Poshmark allows this loophole, so I am clear if I buy something that is "used" from someone and it doesn't fit I can just say I don't think it is "real" correct? Poshmark needs to acknowledge that I asked on at least 2 occasions to get a refund on the last package via email and I was ignored, they did not even bother to reply so this is another example of Poshmark ignoring it's users if they don't want to "deal" with them, since I have tried multiple times with no reply (none until I of course contacted Revdex.com) Poshmark needs to reach out to me and get me my money back in full, I don't care how they "process" their lost packages, it did not arrive, they have all the info and it is their turn to get it done, as the consumer I am tired to reaching out and being ignored, they can reach me at[redacted], they have all the info they need so I will presume I will received my refund in FULL within a week. I DO NOT CONSIDER THIS MATTER CLOSED EVEN THOUGH POSHMARK IS TRYING TO.Sincerely,[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545}
We understand that the buyer was unhappy with the fit of the item and believes it to be shrunken. However, the seller did not list an inseam measurement on the listing. Therefore, when comparing the item to the listing, it is described correctly by the seller. Due to this, our team must find the item correctly described and resolve the case.
Initial Business Response /* (1000, 5, 2015/12/28) */
Our return team, throughly investigated the case and have requested additional pictures. Because our return team did not receive the additional photos, they were forced to resolve the case as the requested photos were not submitted within the...
allotted timeframe.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I think it is unacceptable for a business to take days to respond to my request and give me a mere 24 hours to respond with additional pictures via an email. The complaint was made via my app and I was expecting a response via the app. I was not "looking out" for an email. I believe 48 or 72 business hours is more acceptable when doing business together. I simply did not notice their email in time. Furthermore, the business was completely unresponsive as to how to further solve the problem. The shoes were the wrong size PERIOD. I sent the shoes back to the seller and have yet to receive my refund.
Final Business Response /* (4000, 9, 2016/01/16) */
As stated, our return team throughly investigated the case and have requested additional pictures. Because our return team did not receive the additional photos, they were forced to resolve the case as the requested photos were not submitted within the allotted timeframe.
Due to this, we consider the case resolved.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
For order[redacted], as the user did not update their return address on the app. We are unable to further assist them, as tracking shows the item has been delivered. We asked the user to reach...
out to USPS to setup a forwarding address, so that the item can be delivered. For this reason, we consider the case closed.
Our dispute management team investigates each and every claim as part of Posh Protect (https://poshmark.com/posh_protect). Our records indicate that the buyer was given a full refund of their purchase as per this coverage.
If the customer has any further concerns about their purchase, they may...
respond directly to our team’s last email.
Due to this, we consider the matter resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Stacey [redacted]
Initial Business Response /* (1000, 7, 2015/12/30) */
According to our returns team, this user was compensated for this order.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (3000, 9, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from...
the business.)
I did *only just* receive a full refund, which I will accept. However, their "response" omits the fact that their customer service has still failed -- they never actually responded to me. It must be noted that this issue dragged out for weeks, over a month, and with absolutely no acknowledgement or response from the company.
I provided full pictures and details and the time stamps of my communication show my proactive attempts to facilitate a refund. Yet, again, customer service never responded to me after the timeframe noted in my Revdex.com complaint. I believe this Revdex.com case is the ONLY reason that the company refunded.
Again, however, I NEVER received a response or apology from customer service. While I finally got a refund thanks to the Revdex.com, I would not trust this company again -- and I caution other buyers.
Final Business Response /* (4000, 11, 2016/01/16) */
According to our customer support team, they have been in correspondence with the user. Our customer support team latest correspondence was on DEC 28TH, 2015 AT 10:19AM.
As stated, the user was compensated. Due to this, we consider the case resolved.
Final Consumer Response /* (2000, 15, 2016/01/20) */
I accept the resolution that the Revdex.com made possible. Thank you very much. I just left additional comments that indicate why the company's response is deceptive and that no trust was regained in the company. They would not have acted if it were not for the Revdex.com case and current and prospective customers should be wary.
From: [redacted]] Sent: Saturday, March 24, 2018 8:03 AMTo: info [redacted]>Subject: Re: Your complaint has been received
I received my refund today. This complaint can be resolved.Thank you.