Regarding order [redacted] - Aqua Leather Coat, the user did not reach out to us until funds were already released to the Seller. As stated within our policy found here [redacted] a user has three days from date of delivery to file a formal return claim within our app. Unfortunately this user did not file a claim within our app. Additionally the user is well aware of our policy, as they have filed return claims before on previous orders. For this reason, we consider the case closed.
Our records show that the buyer submitted an offer to the seller for this item. The seller accepted the buyer's offer. As stated on our Support Center as seen here: [redacted]r-, offers are binding. This means,...
that if a buyer submits an offer, they are binded to that offer if the seller accepts it.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: This is unacceptable. You seem to be suggesting that I sell a broken watch to another unsuspecting buyer, thereby resulting in not one, but two unhappy buyers. If you look through her closet, you can see it was sold once already and returned. She clearly knew it was not the battery but chose to mislead her buyers. It is impossible to get this to an authorized dealer in 3 days. The customer service I receive from you is mediocre at best, given the amount of money you have earned off of my purchases and sales. You earned a hefty fee from this sale, and if I list it again, you will earn a SECOND fee from this, so I am sure that is what you prefer I do, rather than resolve this situation with integrity. So just to be clear, I will list this again using the same language as the first buyer, "needs a battery," then allow it to be sold, and pass the problem off to the next unsuspecting buyer. You get to earn your fee again, and everyone is happy except for the next buyer in the supply chain. Well done!Sincerely,[redacted]
To clarify, our dispute management team approved the case due to the fact that there were undisclosed stains on the bra. Another reason our team was obligated to approved the return is for the used underwear, as it is prohibited on our platform. Prohibited Items Policy can be seen here: https://poshmark.com/prohibited_items_policy.
If a seller believes that an item was returned to them in a different condition than it was originally sent, they may contact our support team for further assistance.
However, as the customer's account has already been deleted, we are unable to further assist them with credit.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me because I received my deposits.
Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: The seller blocked me, so how could I communicate with them regarding the return? That is the issue that Poshmark is brushing off and they just keep repeating their return policy. On top of that if the buyer has a short time to return the item, then why doesn't the seller? It has taken two weeks to receive something that I ordered before. I find this policy just a loophole to get out of taking care of buyers that were sent the wrong item. They protect the sellers not the buyers and that is why they have a low business rating. Sincerely,[redacted]
Complaint:[redacted]I am rejecting this response because:
I believe I copied and pasted the email thread with my complaint. New pictures were sent when they "finally" advised that the pictures were not exactly as requested. Prior to that in their emails they sent what appeared to be a standard email used over and over, saying that the pictures "were not received" ... not at all that they were received HOWEVER were not as requested. By time I understood this I told them we were having very overcast and rainy weather. I had nowhere to lay the garment outside open as I live in a small area with little floor space in front of a balcony sliding door. I WAS THEN SENT AN EMAIL GIVING ME 24 HOURS TO PROVIDE THE CORRECTED PICTURES.... However, PRIOR to the 24 hour deadline, which last twelve hour was the middle of the night and very early morning for me, they REFUSED THE RETURN AND MADE IT FINAL (prior to the 24 hours they gave me). I still submitted the pictures, because I believed I was given 24 hours.....
THEN when I was sending emails stating, that they did this prior to the 24 hours, they kept saying that the return was refused, and continued to request the pictures... These emails were copy and paste, are shell emails, with the same information, each time I inquired, why are you still requesting pictures.. I sent them.
I would like to forward the email thread including dates and pictures. which pictures were "resent" to the Revdex.com, as I am not computer savy and do not know how to attach the email thread. I could only attach four pictures to this response. It appears that is the limit, but I have others.
I HAVE TRIED TO SEND WITH THE PICTURES (THE FOUR IT WILL ALLOW ME) AND THE EMAIL IS NOT GOING THROUGH. I AM ATTEMPTING TO SEND MY RESPONSE WITHOUT THE PICTURES. I WILL NEED TO SEND THEM SEPARATELY, OR BE DIRECTED HOW TO SEND THE EMAIL THREAD WITH THE PICTURES. THERE ARE A TOTAL OF 9 EMAILS THAT I HAVE.
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: the boots were $65 new, and all they want to give me is a $15 credit where I can only spend at their store? No thank you, not good enough, I want the full sale price in my BANK.Sincerely,[redacted]
Regarding order [redacted] - "Black Gucci Hoodie". our team approved the case for a return on 12/2/17. However, our records show the courtesy return label issued to the buyer has not been used and does not show any tracking updates. It is required that our labels be used, as our system tracks the item, should any issues arise during transit. As the buyer did not return the item within the timeframe, the funds were released to the seller on December 10th, 2017.For this reason, we consider the case closed.
Regarding order[redacted], our team found the item to be not authentic. Unfortunately because replica/inspired items are not allowed to be sold on our platform, we are not able to further assist you with this order. for this reason, we consider the case closed.
p.p1...
Unfortunately we are unable to locate the user's account in our system with the email address provided. Because no other information was provided such as a username or order number, we are unable to assist with the order at this time. We recommend that the user reach out to our support team directly...
at [email protected] for further assistance.Due to this, we consider the case resolved.
For order [redacted], we have credited the user $24 in Posh Credit. At this time we do not believe the buyer has damaged the item further than what was initially reported in the claim. For this reason, we consider the case closed.
Poshmark’s dispute team carefully examines photos of all items to determine authenticity. After careful evaluation, they have determined that the item that was purchased is authentic.
In addition, they communicated with the buyer via email support on [redacted] 3rd that if the buyer has...
proof from a third party authentication company that the item is not authentic, that they may submit via email for review.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Carol[redacted]
For order [redacted] we have gone ahead and refunded the user for their purchase on 1/18/2018. For this reason we consider the case closed.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Complaint:[redacted]I am rejecting this response because:
There is no clear notification on their app (which is what I use, and probably most other people) regarding their sales being fina([redacted])l. I had to go digging to find the attached explanation[redacted]) and nowhere in that paragraph does it say that fit is not an issue for return. It does not mention it at all. The description of the item by the seller was not clear about the fit of the boots ([redacted]). When the seller was asked regarding the fit, she said they were average. This boots are not average at all.
It seems to me that Poshmark benefits quite a lot from this practice of not being transparent about their policies. From my research and from the complaints that I have seen right here on the Revdex.com website, Poshmark does not quite care about their sellers, or the customer's that purchase from them.
I am willing to accept a credit, or an exchange for another item, since I do not want to throw away the money I spent, or I can return the item and receive a refund.Sincerely,Maria [redacted]
Our records show that there has been some confusion due to the user having multiple accounts. A member of our team is currently in contact with the user to resolve the issue. We recommend that the user continue to work with the team member at this time.
Complaint: [redacted]I am rejecting this response because:Again. I followed the rules and responded immediately with pictures that showed the crooked seams and 30" inseam that was s opposed to be 34". Poshmark will go to any length to scam and rip off the consumer. A real business would have contacted the customer in writing at least...instead they say they "called" which they did not. I want a return label to send these disappointing jeans back to. They owe me my money Sincerely,[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} span.s1 {color: #e4af0a}
Regarding order [redacted] - Aqua Leather Coat, the user did not reach out to us until funds were already released to the Seller. As stated within our policy found here [redacted] a user has three days from date of delivery to file a formal return claim within our app. Unfortunately this user did not file a claim within our app. Additionally the user is well aware of our policy, as they have filed return claims before on previous orders. For this reason, we consider the case closed.
Our records show that the buyer submitted an offer to the seller for this item. The seller accepted the buyer's offer. As stated on our Support Center as seen here: [redacted]r-, offers are binding. This means,...
that if a buyer submits an offer, they are binded to that offer if the seller accepts it.
Due to this, we consider the case resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: This is unacceptable. You seem to be suggesting that I sell a broken watch to another unsuspecting buyer, thereby resulting in not one, but two unhappy buyers. If you look through her closet, you can see it was sold once already and returned. She clearly knew it was not the battery but chose to mislead her buyers. It is impossible to get this to an authorized dealer in 3 days. The customer service I receive from you is mediocre at best, given the amount of money you have earned off of my purchases and sales. You earned a hefty fee from this sale, and if I list it again, you will earn a SECOND fee from this, so I am sure that is what you prefer I do, rather than resolve this situation with integrity. So just to be clear, I will list this again using the same language as the first buyer, "needs a battery," then allow it to be sold, and pass the problem off to the next unsuspecting buyer. You get to earn your fee again, and everyone is happy except for the next buyer in the supply chain. Well done!Sincerely,[redacted]
To clarify, our dispute management team approved the case due to the fact that there were undisclosed stains on the bra. Another reason our team was obligated to approved the return is for the used underwear, as it is prohibited on our platform. Prohibited Items Policy can be seen here: https://poshmark.com/prohibited_items_policy.
If a seller believes that an item was returned to them in a different condition than it was originally sent, they may contact our support team for further assistance.
However, as the customer's account has already been deleted, we are unable to further assist them with credit.
Due to this, we consider the matter reso**ed.
Our records show that the redemption has been successfully made and the user has deleted their Poshmark account.
Due to this, we consider the case resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me because I received my deposits.
Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: The seller blocked me, so how could I communicate with them regarding the return? That is the issue that Poshmark is brushing off and they just keep repeating their return policy. On top of that if the buyer has a short time to return the item, then why doesn't the seller? It has taken two weeks to receive something that I ordered before. I find this policy just a loophole to get out of taking care of buyers that were sent the wrong item. They protect the sellers not the buyers and that is why they have a low business rating. Sincerely,[redacted]
Complaint:[redacted]I am rejecting this response because:
I believe I copied and pasted the email thread with my complaint. New pictures were sent when they "finally" advised that the pictures were not exactly as requested. Prior to that in their emails they sent what appeared to be a standard email used over and over, saying that the pictures "were not received" ... not at all that they were received HOWEVER were not as requested. By time I understood this I told them we were having very overcast and rainy weather. I had nowhere to lay the garment outside open as I live in a small area with little floor space in front of a balcony sliding door. I WAS THEN SENT AN EMAIL GIVING ME 24 HOURS TO PROVIDE THE CORRECTED PICTURES.... However, PRIOR to the 24 hour deadline, which last twelve hour was the middle of the night and very early morning for me, they REFUSED THE RETURN AND MADE IT FINAL (prior to the 24 hours they gave me). I still submitted the pictures, because I believed I was given 24 hours.....
THEN when I was sending emails stating, that they did this prior to the 24 hours, they kept saying that the return was refused, and continued to request the pictures... These emails were copy and paste, are shell emails, with the same information, each time I inquired, why are you still requesting pictures.. I sent them.
I would like to forward the email thread including dates and pictures. which pictures were "resent" to the Revdex.com, as I am not computer savy and do not know how to attach the email thread. I could only attach four pictures to this response. It appears that is the limit, but I have others.
I HAVE TRIED TO SEND WITH THE PICTURES (THE FOUR IT WILL ALLOW ME) AND THE EMAIL IS NOT GOING THROUGH. I AM ATTEMPTING TO SEND MY RESPONSE WITHOUT THE PICTURES. I WILL NEED TO SEND THEM SEPARATELY, OR BE DIRECTED HOW TO SEND THE EMAIL THREAD WITH THE PICTURES. THERE ARE A TOTAL OF 9 EMAILS THAT I HAVE.
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: the boots were $65 new, and all they want to give me is a $15 credit where I can only spend at their store? No thank you, not good enough, I want the full sale price in my BANK.Sincerely,[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Regarding order [redacted] - "Black Gucci Hoodie". our team approved the case for a return on 12/2/17. However, our records show the courtesy return label issued to the buyer has not been used and does not show any tracking updates. It is required that our labels be used, as our system tracks the item, should any issues arise during transit. As the buyer did not return the item within the timeframe, the funds were released to the seller on December 10th, 2017.For this reason, we consider the case closed.
Regarding order[redacted], our team found the item to be not authentic. Unfortunately because replica/inspired items are not allowed to be sold on our platform, we are not able to further assist you with this order. for this reason, we consider the case closed.
p.p1...
{margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Unfortunately we are unable to locate the user's account in our system with the email address provided. Because no other information was provided such as a username or order number, we are unable to assist with the order at this time. We recommend that the user reach out to our support team directly...
at [email protected] for further assistance.Due to this, we consider the case resolved.
For order [redacted], we have credited the user $24 in Posh Credit. At this time we do not believe the buyer has damaged the item further than what was initially reported in the claim. For this reason, we consider the case closed.
Poshmark’s dispute team carefully examines photos of all items to determine authenticity. After careful evaluation, they have determined that the item that was purchased is authentic.
In addition, they communicated with the buyer via email support on [redacted] 3rd that if the buyer has...
proof from a third party authentication company that the item is not authentic, that they may submit via email for review.
Due to this, we consider the case resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Carol[redacted]
For order [redacted] we have gone ahead and refunded the user for their purchase on 1/18/2018. For this reason we consider the case closed.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Complaint:[redacted]I am rejecting this response because:
There is no clear notification on their app (which is what I use, and probably most other people) regarding their sales being fina([redacted])l. I had to go digging to find the attached explanation[redacted]) and nowhere in that paragraph does it say that fit is not an issue for return. It does not mention it at all. The description of the item by the seller was not clear about the fit of the boots ([redacted]). When the seller was asked regarding the fit, she said they were average. This boots are not average at all.
It seems to me that Poshmark benefits quite a lot from this practice of not being transparent about their policies. From my research and from the complaints that I have seen right here on the Revdex.com website, Poshmark does not quite care about their sellers, or the customer's that purchase from them.
I am willing to accept a credit, or an exchange for another item, since I do not want to throw away the money I spent, or I can return the item and receive a refund.Sincerely,Maria [redacted]
Our records show that there has been some confusion due to the user having multiple accounts. A member of our team is currently in contact with the user to resolve the issue. We recommend that the user continue to work with the team member at this time.
Complaint: [redacted]I am rejecting this response because:Again. I followed the rules and responded immediately with pictures that showed the crooked seams and 30" inseam that was s opposed to be 34". Poshmark will go to any length to scam and rip off the consumer. A real business would have contacted the customer in writing at least...instead they say they "called" which they did not. I want a return label to send these disappointing jeans back to. They owe me my money Sincerely,[redacted]