The email address [redacted] is not in our system, and because the user did not provide their username, we are unable to provide information about an account. At this time we recommend that the user reach out directly to [redacted] for further assistance regarding their account status.
For order [redacted], the item was listed as size medium as stated on the tag. As such our team was forced to deny the case, as the size was not misstated. Our policy states fit issues do not...
qualify for a return. We strongly recommend user ask for exact measurements before purchasing, as sizing can vary by brand and fit. For this reason, we consider the case closed.
Complaint: [redacted]I am rejecting this response because:the item was misrepresented. The pants were represented as corduroy leggings. The pants are not corduroys, they are only striped pants. I was specifically shopping for corduroys to have because of the cold weather in Connecticut where I live. They need to re-look at this matter. They were absolutely mis-represented, and I want to send them back. Regardless of their case findings, I should still be able to return the pants to the seller. Hypothetically speaking, I could buy a pair of pants from the store Kohls and regardless of how an item is represented, I still have the right to return them because of basic consumer laws.
I do not accept this. Sincerely,Chelsea [redacted]
As stated previously, Poshmark's Posh Protect policy does not cover fit issues. Therefore, we recommend that buyers ask questions regarding fit and measurements before purchasing items. This sale is final.
Complaint:[redacted]I am rejecting this response because: I have a 5-star rating on the other sales I have made. I know how to ship merchandise. Unfortunately because of the way you have handled this situation, I have deleted my account and will be taking my business elsewhere. Two of my friends that showed me Poshmark have also removed their accounts because of this. Sincerely,[redacted]
Initial Business Response /* (1000, 7, 2015/12/09) */
Shipment was delivered to the user on Saturday, Oct. 24, 2015, USPS Tracking Number: XXXXXXXXXXXXXXXXXXXXXX https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=XXXXXXXXXXXXXXXX...⇄ />
Initial Consumer Rebuttal /* (3000, 9,...
2015/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am aware that the shipment said that my package was delivered to my front door. However, the whole reason that I am disputing this is because I could NOT find it/it was NOT there on my front door when it said it would be.
On multiple occasions I was told that there would be a process to assist me, even AFTER the customer service representatives saw that the tracking said that it was delivered. I have done everything that Poshmark has told me to do (that spanned for a MONTH), and in the end, they decide to change their wording and tell me that they are only responsible if the package is lost during transit.
Had that truly been the case, they would have told me this when I had first reached out to them, NOT more than a month later.
Again, I have done my research and found that Poshmark has given refunds to those who were in the same situation as me.. I don't understand why they are telling me to basically cut my losses!
I paid $105 and did not receive my items. This is why I am fighting this so hard!
Final Business Response /* (4000, 13, 2016/01/01) */
As previously stated, the shipment was delivered to the user on Saturday, Oct. 24, 2015, USPS Tracking Number: XXXXXXXXXXXXXXXXXXXXXX https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=XXXXXXXXXXXXXXXX...⇄ />
Final Consumer Response /* (4200, 17, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm pretty much done with you poshmark. I doubt you've read or even tried to understand why I filed a complaint with you. You won't be getting anymore business from me nor my friends, and I'll be sure to post multiple complaints about your horrible customer service up on all my social media. Disgusting.
To clarify, sellers have 7 full days from the time of sale to ship an order. Once the order ships, the buyer will be sent tracking information and the package will take 1-3 business days from the time of shipment to be delivered. If a seller does not ship within 7 days, the buyer has the option to...
cancel for a full refund. We do see that both orders on the account have been cancelled and fully refunded.
In regard to order no[redacted], it looks like the order has been canceled on June 5th. For order no[redacted], the order has been canceled on May 31st. The buyer has been issued a refund for both orders. For this reason, we consider the case closed.
The buyer's return dispute case stated the item does not fit him properly. Unfortunately, we do not allow returns based on the item not fitting as expected. We have no reason to believe the item is not authentic as all the tags are consistent with the brand. Just because the item does not fit like...
other similar items, does not mean the item is not authentic. For this reason, we have closed the return case and consider the case resolved.
The buyer did not provide us with requested photo proofs within the timeframe that was requested. We did not hear from the buyer through email or through the dispute case. We requested more photos on [redacted] 5th and resolved the case on [redacted] 8th because we did not receive the photos that was requested....
Our team will reach out to the buyer for a resolution in hopes of receiving a response from the buyer.
Initial Business Response /* (1000, 9, 2016/01/12) */
According to our customer support team, this user has already been refunded for their order.
We understand your concerns and are fully aware that counterfeit listings still exist on Poshmark. Our moderation team is working hard to remove all...
products that do not fit our selling guidelines and we are in the process of building an even more robust replica detection system so we can assure you that this issue is a top priority for us. We wanted to thank you for taking the time to report items as they help us keep track of and remove users and items from our system that continually violate our guidelines.
Due to this, we consider the issue resolved.
Upon investigation of the videos, it is clear that the labels being used are from other sales from this seller. They are not random labels. Poshmark is not sending incorrect labels. It appears that there may be an issue on the seller's email side that is causing some type of confusion within the...
attachments. We recommend that the seller download labels directly from Poshmark if they are unable to locate the correct labels in their email inbox.
For order[redacted], the user did not file a formal return claim and instead released the funds to the seller on 2/13. As stated within our policy, a user has three days from date of delivery...
to report an issue with an order. As formal case was not filed, as a courtesy we have provided the user with $5 in Posh Credit. For this reason, we consider the case closed.
Complaint: [redacted]I am rejecting this response because: they have not properly investigated this case. The buyer did not return my handbag and they did not refund my money.Sincerely,Lena[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Ramona [redacted]
Our records show that a member of our Operations team responded to this user on April 28th to let them know that their account was restricted as they continue to create new accounts and sell fake merchandise. They have been previously warned about this behavior. Counterfeits are illegal and are...
strictly against Poshmark policy. Earnings will not be released until the user responds to our Operations team with proof of authenticity for their merchandise.
Regarding order [redacted] our team investigated the claim and determined the item was not misrepresented and is as shown in the listing and denied the claim. For this reason, we consider...
Complaint: [redacted]I am rejecting this response because: I specifically asked; #1 about fit & seller claimed she was 5'2" @ 150# and "it should fit yah". Well it did not. #2 will it be warm enough to feed cattle in the zero, windy weather. It was cold when put on in the house!
This jacket has been shipped back & received at the address on her label on 1/10/2018 @ 2:11 PM.
Sincerely,Carolyn [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Traci [redacted]
The email address [redacted] is not in our system, and because the user did not provide their username, we are unable to provide information about an account. At this time we recommend that the user reach out directly to [redacted] for further assistance regarding their account status.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
For order [redacted], the item was listed as size medium as stated on the tag. As such our team was forced to deny the case, as the size was not misstated. Our policy states fit issues do not...
qualify for a return. We strongly recommend user ask for exact measurements before purchasing, as sizing can vary by brand and fit. For this reason, we consider the case closed.
Complaint: [redacted]I am rejecting this response because:the item was misrepresented. The pants were represented as corduroy leggings. The pants are not corduroys, they are only striped pants. I was specifically shopping for corduroys to have because of the cold weather in Connecticut where I live. They need to re-look at this matter. They were absolutely mis-represented, and I want to send them back. Regardless of their case findings, I should still be able to return the pants to the seller. Hypothetically speaking, I could buy a pair of pants from the store Kohls and regardless of how an item is represented, I still have the right to return them because of basic consumer laws.
I do not accept this. Sincerely,Chelsea [redacted]
As stated previously, Poshmark's Posh Protect policy does not cover fit issues. Therefore, we recommend that buyers ask questions regarding fit and measurements before purchasing items. This sale is final.
Due to this, we consider the case resolved.
Complaint:[redacted]I am rejecting this response because: I have a 5-star rating on the other sales I have made. I know how to ship merchandise. Unfortunately because of the way you have handled this situation, I have deleted my account and will be taking my business elsewhere. Two of my friends that showed me Poshmark have also removed their accounts because of this. Sincerely,[redacted]
Initial Business Response /* (1000, 7, 2015/12/09) */
Shipment was delivered to the user on Saturday, Oct. 24, 2015, USPS Tracking Number: XXXXXXXXXXXXXXXXXXXXXX
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=XXXXXXXXXXXXXXXX...⇄ /> Initial Consumer Rebuttal /* (3000, 9,...
2015/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am aware that the shipment said that my package was delivered to my front door. However, the whole reason that I am disputing this is because I could NOT find it/it was NOT there on my front door when it said it would be.
On multiple occasions I was told that there would be a process to assist me, even AFTER the customer service representatives saw that the tracking said that it was delivered. I have done everything that Poshmark has told me to do (that spanned for a MONTH), and in the end, they decide to change their wording and tell me that they are only responsible if the package is lost during transit.
Had that truly been the case, they would have told me this when I had first reached out to them, NOT more than a month later.
Again, I have done my research and found that Poshmark has given refunds to those who were in the same situation as me.. I don't understand why they are telling me to basically cut my losses!
I paid $105 and did not receive my items. This is why I am fighting this so hard!
Final Business Response /* (4000, 13, 2016/01/01) */
As previously stated, the shipment was delivered to the user on Saturday, Oct. 24, 2015, USPS Tracking Number: XXXXXXXXXXXXXXXXXXXXXX
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=XXXXXXXXXXXXXXXX...⇄ /> Final Consumer Response /* (4200, 17, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm pretty much done with you poshmark. I doubt you've read or even tried to understand why I filed a complaint with you. You won't be getting anymore business from me nor my friends, and I'll be sure to post multiple complaints about your horrible customer service up on all my social media. Disgusting.
To clarify, sellers have 7 full days from the time of sale to ship an order. Once the order ships, the buyer will be sent tracking information and the package will take 1-3 business days from the time of shipment to be delivered. If a seller does not ship within 7 days, the buyer has the option to...
cancel for a full refund. We do see that both orders on the account have been cancelled and fully refunded.
Due to this, we consider the case resolved.
In regard to order no[redacted], it looks like the order has been canceled on June 5th. For order no[redacted], the order has been canceled on May 31st. The buyer has been issued a refund for both orders. For this reason, we consider the case closed.
The buyer's return dispute case stated the item does not fit him properly. Unfortunately, we do not allow returns based on the item not fitting as expected. We have no reason to believe the item is not authentic as all the tags are consistent with the brand. Just because the item does not fit like...
other similar items, does not mean the item is not authentic. For this reason, we have closed the return case and consider the case resolved.
The buyer did not provide us with requested photo proofs within the timeframe that was requested. We did not hear from the buyer through email or through the dispute case. We requested more photos on [redacted] 5th and resolved the case on [redacted] 8th because we did not receive the photos that was requested....
Our team will reach out to the buyer for a resolution in hopes of receiving a response from the buyer.
Initial Business Response /* (1000, 9, 2016/01/12) */
According to our customer support team, this user has already been refunded for their order.
We understand your concerns and are fully aware that counterfeit listings still exist on Poshmark. Our moderation team is working hard to remove all...
products that do not fit our selling guidelines and we are in the process of building an even more robust replica detection system so we can assure you that this issue is a top priority for us. We wanted to thank you for taking the time to report items as they help us keep track of and remove users and items from our system that continually violate our guidelines.
Due to this, we consider the issue resolved.
Upon investigation of the videos, it is clear that the labels being used are from other sales from this seller. They are not random labels. Poshmark is not sending incorrect labels. It appears that there may be an issue on the seller's email side that is causing some type of confusion within the...
attachments. We recommend that the seller download labels directly from Poshmark if they are unable to locate the correct labels in their email inbox.
Due to this, we consider the case resolved.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
For order[redacted], the user did not file a formal return claim and instead released the funds to the seller on 2/13. As stated within our policy, a user has three days from date of delivery...
to report an issue with an order. As formal case was not filed, as a courtesy we have provided the user with $5 in Posh Credit. For this reason, we consider the case closed.
Complaint: [redacted]I am rejecting this response because: they have not properly investigated this case. The buyer did not return my handbag and they did not refund my money.Sincerely,Lena[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Ramona [redacted]
Our records show that a member of our Operations team responded to this user on April 28th to let them know that their account was restricted as they continue to create new accounts and sell fake merchandise. They have been previously warned about this behavior. Counterfeits are illegal and are...
strictly against Poshmark policy. Earnings will not be released until the user responds to our Operations team with proof of authenticity for their merchandise.
Due to this, we consider the case resolved.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Regarding order [redacted] our team investigated the claim and determined the item was not misrepresented and is as shown in the listing and denied the claim. For this reason, we consider...
the case closed.
Complaint: [redacted]I am rejecting this response because: I specifically asked; #1 about fit & seller claimed she was 5'2" @ 150# and "it should fit yah". Well it did not. #2 will it be warm enough to feed cattle in the zero, windy weather. It was cold when put on in the house!
This jacket has been shipped back & received at the address on her label on 1/10/2018 @ 2:11 PM.
Sincerely,Carolyn [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Traci [redacted]
Our records show that this order was cancelled by the buyer on [redacted] for a full refund.
Due to this, we consider the case resolved.