We requested the user provide us with proof of purchase such as a receipt. The user did not respond to us with the requested proof. For this reason, the case has been closed and we are no longer able to assist the seller if the seller does not provide us with the receipt we requested to confirm the item is authentic.
Revdex.com:I accept Poshmarks Poshcredits of 15 dollars. Since it doesn't seem like I'll be able to get a refund and we disagree on the timeline of when I responded, I just want to resolve this and move on. Thank you.
Sincerely,
[redacted]
As stated via a support email from a member of our Operations team, it is against Poshmark policies and federal law to sell counterfeits. This account has been suspended because the seller has continued to sell counterfeit merchandise, even though they were already banned on their previous...
account(s) for the same violation. Therefore, this suspension is permanent.
The direct deposit requests have been suspended until the seller can provide proof of authenticity for their merchandise.
We ask that they respond directly to our team member as requested.
Poshmark takes account security very seriously. We were able to restrict this account due to suspicious activity, as well as ensured that the user had all of their funds. Our records show that a member of our Operations team responded via email to the user on [redacted] with all of this...
As previously stated, we were unable to determine the original condition of the item based on the photos the seller provided. Additionally, the buyer provided photo proof of the packaging which leads us to believe that the item may have been damaged in transit as it was not properly packaged. We recommend that all our sellers ship fragile items (such as jewelry) in a box and not a paper mailer/envelope to avoid damage by [redacted] while in transit. If the item is not properly packaged, the onus falls on the seller since they are the ones that packaged/shipped the item to the buyer. Again, we have no reason to believe the item was damaged or swapped by the buyer. For this reason, we consider the case closed.
Initial Business Response /* (1000, 5, 2015/07/13) */
We have conversed with the seller and although the item was returned back to the seller, as a one time courtesy we have released their earnings of $22.40 for order [redacted] although it can not be proven that the item returned was...
damaged by the buyer.
Due to this, we consider the case resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12021945, and find that this resolution is satisfactory to me. Sincerely, [redacted] Graff
Because the listing shows a photo of a size 42, we believe the item is accurately as described and shown. We apologize we are not able to approve a return for this reason. For this reason, we consider the case resolved.
Initial Business Response /* (1000, 5, 2015/07/09) */
We have conversed with the user and credited their account $10 in credit as a case was not formally opened on our platform and a return was no longer possible.
As our policy states. the buyer has 3 days to open up a return case via our app...
and if a case is not opened, the funds will be released on the 4th day. The item was delivered on June 18th and a case was not opened within 3 days, therefore the funds were released on the 21st. As a courtesy to the user, we have credited their account $10 in credit, which is half the price of the item.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please review this proof that I did formally open a complaint on 6/21/15, which was three days after I received my item on 6/18/15. Here is the email confirmation I received from Poshmark on 6/21/15. A 10$ credit is not appropriate since the item was not as described and since it did not include the dust bag as originally listed. As previously stated, I followed Poshmark's guidelines, I submitted proof, and I expect a full refund including shipping. This case is not resolved.
Additionally, the response from Poshmark doesn't make sense. If they release funds on the 4th day, the funds would not have been released until 6/22/15. Poshmark just stated that they in fact released the funds contrary to their policy on 6/21/15.
From: Poshmark Support ([redacted]@poshmark.com)
Sent: Sun 6/21/XX XX:XX PM
To: [redacted]@live.com
__________________________________
Hi there,
Thank you for your email. We sure do appreciate you reaching out to us. Rest assured that we've received your message and strive to respond within 1-2 business days. Please note that there is no need to send more than one email and sending additional emails may result in a delayed response.
In the meantime, here are some helpful links about Poshmark:
1. Read the answers to some of our most common questions including how Poshmark works, how you get paid, and more: http://bit.ly/1vyDhxd
2. Learn how to get the best assistance from our support team: http://bit.ly/1MKPswe
3. Get the scoop on how to ship your package: http://bit.ly/1r5AFoI
4. Find out the criteria for becoming a Posh Party host (http://bit.ly/1Aewckm) or Suggested User (http://bit.ly/1sDnlI5)
*If you are emailing us regarding an existing order, please make sure you've included the order number.
We will be in touch just as soon as we can-we promise! Thanks in advance for your patience and happy Poshing!
-Poshmark Community Team
XXXXXXd95aff7f51cXXXXXXfXXXXXXXc7006dfXX-XXXXXXXXX
Final Business Response /* (4000, 9, 2015/07/28) */
We have conversed with the user and credited their account $10 in credit as a case was not formally opened on our platform and a return was no longer possible.
Due to this, we consider the case resolved.
Final Consumer Response /* (4200, 13, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business actually did not respond - they simply copy/pasted their previous comment. What a disappointing company that does not at all stand by its stated policies. I have sold more than $1,000 worth of goods on Poshmark and have received 5-star ratings on all my sales. Really, Poshmark? You are willing to lose hundreds of dollars in commissions on each seller, over your policies that you refuse to stand behind even when your customers quote your conversations and policies? This is far from resolved.
Complaint: [redacted]I am rejecting this response because: It takes rhis businesa about a weekto reply to each mail. Tell them tocheck my responpond to the laat email they send me, including the [redacted] tracking number.
Complaint: [redacted]I am rejecting this response because:
I received the attached email on 04/06/2018. As of...
close of business 04/09/2018 no refund has been posted to my account. Poshmark has created a theme of dragging their feet throughout this issue. I will only inform the Revdex.com of my acceptance once I actually receive the refund.Sincerely,Karl [redacted]
It looks like all the orders have been canceled and the buyer has been issued a refund. The only two orders that are still in pending but assigned to our Manager is order no [redacted] and [redacted]. The buyer will receive an email from our Marketplace Operations Manager, [redacted]. Moving forward, we ask that the buyer does not accept an order and file a return case within the 3 days of receiving the order. For these reasons, we consider the case resolved.
Initial Business Response /* (1000, 5, 2016/01/01) */
According to our customer support team, we reached out to the user on Dec 21 stating that their return was approved. Once a return case is approved, the buyer must ship the item back to the seller in order for a refund to be issued. The buyer...
failed to return the item within the allotted time. Due to this our system automatically accepted the order.
We consider this case resolved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It's fine, I do feel that they only answered this because I put a complaint in because they only answered after I did and it was over a week later and the say they are supposed to answer within 48 hours.
Complaint:[redacted]I am rejecting this response because: how is I no longer have the item would able to provide that what I'm trying to say is that. Utwr kept everything that's my issue. The buyer received s free watch and I received no compensation. THATS THE ISSUE!!!Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
Poshmark states that I did not use the return label that they provided for me, but the only reason I did not use it is because when I received an email granting me my refund I was given a 48-hour time frame to return item back to seller. I did not have time to find a place to print label and sh** item. Thus, when I sent item back I purchased a new return label using same address provided on ‘Poshmark’ return label so I can stay within time-frame. Also, no where in email does it state that this particular label needs to be used and if not funds will not be returned. In addition, I have sent several emails communicating and documenting all of my actions seeking both approval and guidance from Poshmark and no one has helped me. Virtually I was left alone doing this and I feel like I am being penalized for not knowing what to do. This is very poor customer service. Also, I have over five emails to prove everything I am saying. I have a shipping receipt and verification from USPS stating seller did in fact receive shipment. I did all I could within my power to get my refund. I only two emails from someone at Poshmark that was of no assistance to me. I am not only dissatisfied but also angry at the unprofessionalism of this company. I feel like someone stole my hard earned money. I really would just like my funds refunded to me.
Sincerely,Amilcar [redacted]
After a thorough investigation, we determined the item to be counterfeit and due to previous history of violations on the user's account, we were forced to suspend her account. For this reason, we consider the case closed.
As stated by a member of our Operations team, this order was cancelled due to the buyer's payment method and/or shipping address needing to be verified, and the order was for an Apple watch which is not permitted to be sold on Poshmark. The package is en route back to the...
According to our dispute management team, an agent was in contact with the customer and provided a prepaid shipping label so the item can be sent to our headquarters. Once it is shipped, our team will assist with adding the seller's earnings to their account for the order. If the customer has any...
questions or concerns, they may respond directly to our team's email from September 22nd, [redacted].
Due to this, we consider the matter resolved.
We requested the user provide us with proof of purchase such as a receipt. The user did not respond to us with the requested proof. For this reason, the case has been closed and we are no longer able to assist the seller if the seller does not provide us with the receipt we requested to confirm the item is authentic.
Revdex.com:I accept Poshmarks Poshcredits of 15 dollars. Since it doesn't seem like I'll be able to get a refund and we disagree on the timeline of when I responded, I just want to resolve this and move on. Thank you.
Sincerely,
[redacted]
As stated via a support email from a member of our Operations team, it is against Poshmark policies and federal law to sell counterfeits. This account has been suspended because the seller has continued to sell counterfeit merchandise, even though they were already banned on their previous...
account(s) for the same violation. Therefore, this suspension is permanent.
The direct deposit requests have been suspended until the seller can provide proof of authenticity for their merchandise.
We ask that they respond directly to our team member as requested.
Due to this, we consider the case resolved.
Poshmark takes account security very seriously. We were able to restrict this account due to suspicious activity, as well as ensured that the user had all of their funds. Our records show that a member of our Operations team responded via email to the user on [redacted] with all of this...
information.
Due to this, we consider the case resolved.
As previously stated, we were unable to determine the original condition of the item based on the photos the seller provided. Additionally, the buyer provided photo proof of the packaging which leads us to believe that the item may have been damaged in transit as it was not properly packaged. We recommend that all our sellers ship fragile items (such as jewelry) in a box and not a paper mailer/envelope to avoid damage by [redacted] while in transit. If the item is not properly packaged, the onus falls on the seller since they are the ones that packaged/shipped the item to the buyer. Again, we have no reason to believe the item was damaged or swapped by the buyer. For this reason, we consider the case closed.
Initial Business Response /* (1000, 5, 2015/07/13) */
We have conversed with the seller and although the item was returned back to the seller, as a one time courtesy we have released their earnings of $22.40 for order [redacted] although it can not be proven that the item returned was...
damaged by the buyer.
Due to this, we consider the case resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12021945, and find that this resolution is satisfactory to me. Sincerely, [redacted] Graff
Because the listing shows a photo of a size 42, we believe the item is accurately as described and shown. We apologize we are not able to approve a return for this reason. For this reason, we consider the case resolved.
Initial Business Response /* (1000, 5, 2015/07/09) */
We have conversed with the user and credited their account $10 in credit as a case was not formally opened on our platform and a return was no longer possible.
As our policy states. the buyer has 3 days to open up a return case via our app...
and if a case is not opened, the funds will be released on the 4th day. The item was delivered on June 18th and a case was not opened within 3 days, therefore the funds were released on the 21st. As a courtesy to the user, we have credited their account $10 in credit, which is half the price of the item.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please review this proof that I did formally open a complaint on 6/21/15, which was three days after I received my item on 6/18/15. Here is the email confirmation I received from Poshmark on 6/21/15. A 10$ credit is not appropriate since the item was not as described and since it did not include the dust bag as originally listed. As previously stated, I followed Poshmark's guidelines, I submitted proof, and I expect a full refund including shipping. This case is not resolved.
Additionally, the response from Poshmark doesn't make sense. If they release funds on the 4th day, the funds would not have been released until 6/22/15. Poshmark just stated that they in fact released the funds contrary to their policy on 6/21/15.
From: Poshmark Support ([redacted]@poshmark.com)
Sent: Sun 6/21/XX XX:XX PM
To: [redacted]@live.com
__________________________________
Hi there,
Thank you for your email. We sure do appreciate you reaching out to us. Rest assured that we've received your message and strive to respond within 1-2 business days. Please note that there is no need to send more than one email and sending additional emails may result in a delayed response.
In the meantime, here are some helpful links about Poshmark:
1. Read the answers to some of our most common questions including how Poshmark works, how you get paid, and more: http://bit.ly/1vyDhxd
2. Learn how to get the best assistance from our support team: http://bit.ly/1MKPswe
3. Get the scoop on how to ship your package: http://bit.ly/1r5AFoI
4. Find out the criteria for becoming a Posh Party host (http://bit.ly/1Aewckm) or Suggested User (http://bit.ly/1sDnlI5)
*If you are emailing us regarding an existing order, please make sure you've included the order number.
We will be in touch just as soon as we can-we promise! Thanks in advance for your patience and happy Poshing!
-Poshmark Community Team
XXXXXXd95aff7f51cXXXXXXfXXXXXXXc7006dfXX-XXXXXXXXX
Final Business Response /* (4000, 9, 2015/07/28) */
We have conversed with the user and credited their account $10 in credit as a case was not formally opened on our platform and a return was no longer possible.
Due to this, we consider the case resolved.
Final Consumer Response /* (4200, 13, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business actually did not respond - they simply copy/pasted their previous comment. What a disappointing company that does not at all stand by its stated policies. I have sold more than $1,000 worth of goods on Poshmark and have received 5-star ratings on all my sales. Really, Poshmark? You are willing to lose hundreds of dollars in commissions on each seller, over your policies that you refuse to stand behind even when your customers quote your conversations and policies? This is far from resolved.
Our records show that this order has been marked as received and the earnings were released to the seller.
Due to this, we consider the case resolved.
Complaint: [redacted]I am rejecting this response because: It takes rhis businesa about a weekto reply to each mail. Tell them tocheck my responpond to the laat email they send me, including the [redacted] tracking number.
Please put my money back in my account.
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
I received the attached email on 04/06/2018. As of...
close of business 04/09/2018 no refund has been posted to my account. Poshmark has created a theme of dragging their feet throughout this issue. I will only inform the Revdex.com of my acceptance once I actually receive the refund.Sincerely,Karl [redacted]
It looks like all the orders have been canceled and the buyer has been issued a refund. The only two orders that are still in pending but assigned to our Manager is order no [redacted] and [redacted]. The buyer will receive an email from our Marketplace Operations Manager, [redacted]. Moving forward, we ask that the buyer does not accept an order and file a return case within the 3 days of receiving the order. For these reasons, we consider the case resolved.
Initial Business Response /* (1000, 5, 2016/01/01) */
According to our customer support team, we reached out to the user on Dec 21 stating that their return was approved. Once a return case is approved, the buyer must ship the item back to the seller in order for a refund to be issued. The buyer...
failed to return the item within the allotted time. Due to this our system automatically accepted the order.
We consider this case resolved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It's fine, I do feel that they only answered this because I put a complaint in because they only answered after I did and it was over a week later and the say they are supposed to answer within 48 hours.
Complaint:[redacted]I am rejecting this response because: how is I no longer have the item would able to provide that what I'm trying to say is that. Utwr kept everything that's my issue. The buyer received s free watch and I received no compensation. THATS THE ISSUE!!!Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
Poshmark states that I did not use the return label that they provided for me, but the only reason I did not use it is because when I received an email granting me my refund I was given a 48-hour time frame to return item back to seller. I did not have time to find a place to print label and sh** item. Thus, when I sent item back I purchased a new return label using same address provided on ‘Poshmark’ return label so I can stay within time-frame. Also, no where in email does it state that this particular label needs to be used and if not funds will not be returned. In addition, I have sent several emails communicating and documenting all of my actions seeking both approval and guidance from Poshmark and no one has helped me. Virtually I was left alone doing this and I feel like I am being penalized for not knowing what to do. This is very poor customer service. Also, I have over five emails to prove everything I am saying. I have a shipping receipt and verification from USPS stating seller did in fact receive shipment. I did all I could within my power to get my refund. I only two emails from someone at Poshmark that was of no assistance to me. I am not only dissatisfied but also angry at the unprofessionalism of this company. I feel like someone stole my hard earned money. I really would just like my funds refunded to me.
Sincerely,Amilcar [redacted]
After a thorough investigation, we determined the item to be counterfeit and due to previous history of violations on the user's account, we were forced to suspend her account. For this reason, we consider the case closed.
It looks like the oder has been canceled on [redacted] and the buyer has already been issued a full refund. We consider this case resolved.
As stated by a member of our Operations team, this order was cancelled due to the buyer's payment method and/or shipping address needing to be verified, and the order was for an Apple watch which is not permitted to be sold on Poshmark. The package is en route back to the...
seller.
Due to this, we consider the case resolved.
According to our dispute management team, an agent was in contact with the customer and provided a prepaid shipping label so the item can be sent to our headquarters. Once it is shipped, our team will assist with adding the seller's earnings to their account for the order. If the customer has any...
questions or concerns, they may respond directly to our team's email from September 22nd, [redacted].
Due to this, we consider the matter resolved.