I purchased a dress on Poshmark on 03/29/18, which posted to my account on 03/30/I've made probably 50+ purchases from Poshmark over the last calendar yearWhen the "purchase" arrived, it arrived in the form of an empty boxI immediately e-mailed Poshmark supportI received no response so I opened a dispute,attached photos of the box and contacted the sellerAgain, I received no response from Poshmark for three daysWhen they did finally deign to e-mail me back, they ignored my lengthy purchase history and asked for more picturesIt was in the middle of the work weekI worked late every night that week, not getting home until PMI had already sent them photos, and knew I would need to go dig the empty box out of a trash dumpster so I could take more photos (and I can't exactly do that at PM)They took three days to even answer me, so I thought they would probably give a bit to answer, especially as there was no deadline given in their support replyThey did notThey
On March 12, I sold a jacket online to someone in California for $The item was brand new with tagsA few days after the buyer received it, she contacted me stating the jacket was all damaged and dirty and wanted her money backI told her it's obviously not trueShe opened a claim for a return with poshmark despite me providing pictures again that the item was newPoshmark decided that the buyer can return the item for a full refundThe buyer returned the item after about days and when I received the package, it was a cheap skirt instead of the jacket that I sold herI again contacted poshmark with pictures of the skirt, the box, the receipts showing the difference in shipping weights, etcUnfortunately, poshmark couldn't care lessIn fact, the buyer started accusing ME of fraud when she actually committed theft and fraud with the help of poshmarkNow I have no jacket, no money, and no more faith in poshmark
I contacted poshmark to handle a returnI received a automated email but no real reply from poshmarkThis is the second time Ive needed something canceled/returned and poshmark has been absent in the situation1st there is no option for you to simply return the item so you have to go through poshmark in order to get it returned and boy do they love to take there timeThey tell you not to send multiple inquiries about an order but they fail to actually answer and only leave you days to do an actual returnI don't have all day to waste waiting for poshmark to send a return labelI want a full refund for my item Im not so sure if I will be using this company again
This company will ban you for calling out someone who is selling fake itemsThey don't care where their money comes from as long as it's coming inThey banned me for reporting a seller with counterfeit cosmetics listed, and I have only ever sold authentic makeup, making the company a modest 2k over the course of a yearThey will *** you over in a heartbeat
I ordered a shirt through the serviceThe shirt was supposed to be a size largeIt was labeled a size large but had clearly been extremely poorly laundered and shrunk to size small or smallerI provided numerous pictures showing the extent of shrinkage along with measurements of the shirt showing it’s length was inches less than the proper length of an adult large shirt for this brandNowhere in the listing was there any indication that the shirt was damaged or that it had been shrunk at least two sizesPoshmark refused to hold the seller accountable and issue a refundInstead they advised me to resell the shirt on poshmark, presumably to some other unsuspecting victimIn short, I was sold damaged goods without disclosure and poshmark refuses to allow me to return the misrepresented product to the seller for a refundI am absolutely appalled that they would advise me to use their service to resell damaged merchandise rather than actually address the problem with the sellerI c
Poshmark owes me REFUNDS totalling $***Poshmark is allowing sellers to sell items that do not exist then restricting the buyer from receiving a refund for - weeks without any communication from the seller or Poshmark CS! Poshmark is a FRAUDULENT business which should be held accountable for fraudulent practices or CLOSED!!
I made a purchase weeks agoI have not received a confirmation of my purchase, any shipping information, or pure acknowledgementThe money was withdrawn from my bank accountThere's no contact information to check on the order status, only an email in which they never respond to
To clarify, our current referral promotion is for $* in Posh credit upon qualified referralIn addition, the $.** shipping fee on a first purchase is not compatible with accounts that have been referred.
Due to this, we consider the case resolved
I was on the site and purchased a bag from someone unbeknownst to me it was a replica designer bagI have tried to contact postmark and sent them multiple customer service complaints through there customer service support center and no one has gotten back to meThe site postmark holds the funds it doesn't go directly through to the seller and im wondering why hasn't anyone from postmark customer service acknowledged me at all in regards to this case let alone refund me back my money
Sold a pair of boots through Poshmark to a seller who seemed to have buyers remorseShe reported the boots as “damaged”, took some nonsensical photos and demanded a refundPoshmark granted her the refundJudging by the photos, I believe she wore the boots and wrecked themThese once were worth $I sold them for $I guess they’re worthless as of nowThank you, PoshmarkHad anyone bothered to look at my listing photos, you will clearly notice a diffference between what I sold and what I am getting backI have had happy buyers all alongDisappointed in this company for allowing this to happen, then blaming me for not disclosing
I sold several handbags totalling nearly $in the last few weeksAll of the items were received and I was given star ratingsHowever, when I tried to redeem my funds from poshmark, they refused to release themI have emailed several times but I have not received a responsePoshmark does not have a phone number so it is impossible to get a response from them if they refuse to answer an emailI have noticed this is a common complaint for poshmarkThey are currently holding: Redemption History 31-Jan-Check $Status: In Process 26-Jan-Check $Status: In Process 20-Jan-Check $Status: In Process 01-Jan-Check
I have used this company for less than a month, and had over eight hundred dollars in sales plus over sixty pending listings (most of which I had offers for) plus spent nearly five hundred in in-app purchasesOn Monday, all of my listings were deleted and pending sales/purchases cancelledPoshmark gave me no explanation of why, so I had to research online to find out my account had been restrictedI contacted Customer Support (online, since they dont offer phone customer service like a reputable business would) on Monday and rec'd only a system generated reply that I would get a response in hoursNow, Thursday evening, I have rec'd no replies despite multiple attempts to reach out via email, social media, and the app itselfI have lost money in sales plus had my account debited for purchases they cancelled
Sold an item, USPS shows delivered received email from Poshmark stating they will hold my fundsWe are reaching out to you regarding your recent sale, "Converse Chuck Taylor All Star Street High Sz.10"Although USPS tracked this order as delivered, the buyer informed us that they are unable to locate itWe are in touch with the buyer and are waiting to see if it will turn up over the next couple of daysRest assured if we aren't able to locate the package soon, we will release your earnings to youThanks so much for your patience! Poshmark Community Team
I believe this is the worst customer service experience I have ever dealt withNot only are they extremely slow in emailing back- and I only emailed because they do not have a phone number to call- but they did absolutely nothing in the way of helping me resolve my issueI had previously purchased a dress on the website from a seller, but when I received the dress, it did not fit correctlyI proceeded to relist the dress on my page, causing the seller I originally bought the dress from to leave harassing comments on my listing, and sabotaging the sale of the itemWhen I looked to customer support to either delete the comments or reimburse me for the loss of income, they could not have done less to helpThey refused to take down the comments, and also refused to disclose the criteria for comment deletionI have never had this difficult of a customer service experience, am sick of the whole back and forth, and would just like to be reimbursed
Re: Order ID *** The company guarantees satisfaction with the actual product order or refund they are not abiding by itThe company had advertised an authentic coach bag which I paid for $The coach bag was fake when I received it that’s illegal to do to sell and in authentic coach bagThey after sending pictures to them determined that he was authentic without seeing any sign of a coach signature tag label on the bag and they close my caseI want my refunded and I want a free shipping label sent to me so that I can send this backIt is not legal to send it to sell a counterfeit itemThis is the last email I I have sent to them: I would like to know from you is how did you decide that this was an authentic coach bag? Did you see a coach (written or logo) sign on top of the bag? No because it was not thereDid you notice the coach tag (leather) on the strap? No because it was not thereDid you see the sign coach on the button? No because it was not
Ordered a limited edition bowl from a seller on PoshmarkThe item was delivered the day that I left to go out of town (Friday, October 20th)I did not return home until the very early hours of Tuesday the 24th, and promptly opened the package (while recording on my phone) to determine that the item arrived in piece, and as describedUnfortunately, due to the seller's poor packaging, the top portion of the bowl broke off, rendering the bowl uselessI immediately emailed Poshmark "support" and advised them of the situationI received an email back, advising that because I did not make a "claim" within days of receipt, that there was nothing they could do, and provided me with a $Poshmark "credit"There was absolutely no way for me to make a claim within days of receiving, because I was not home to do soI advised them that I was happy to send a copy of my train ticket & hotel reservation as proof, but they dug in their heels, and still refused to provide me with a ref
I ordered a shirt May 2n'dToday is May 9th and the item has never shipped by their recordsTheir policy is if the item doesn't ship in days they will issue a refundI've emailed them and asked for information regarding the delay in shipment and they tell me I can request a refund which ive done but the business is non responsive
I sold a pair of Christian Louboutin shoes worth over $on PoshmarkPoshmark insures that if your package is lost they are to cover the costThe package has been lost, the post office has stopped tracking it and the tracking number is no longer validI have been contacting them non-stop to see what they will be doing about this issue and they haven't responded sufficientlyThey haven't even looked into the issueI cannot be paid for my item unless it is delivered, and it will not be delivered as it is lost
I have a Poshmark accountI was selling *** *** ** bracelets and a charmSomeone purchased the items, and when they got it made claims that it was not authenticI have proof that it is, every item was stamped *** *** ** and with sterling silverAlso, sterling silver is not magnetized, and none of the items get attracted to the magnetThe buyer sends the item back and gets a refundWhen I open the return package, one of the bracelets is missing completely and the other one was brokenThe buyer broke the bracelet intentionally because one of the clasps connecting a charm to the bracelets was pried open by pliersI have photo evidence of this and have sent it to Poshmark multiple timesI had to make complaints on the Poshmark app several times,yet none of them were acknowledgedI had to email them twice to get a responseI contacted Poshmark to get my money from the sale, they gave the buyer a refundI contacted Poshmark to get my missing bracelet back and
I purchased a dress on Poshmark on 03/29/18, which posted to my account on 03/30/I've made probably 50+ purchases from Poshmark over the last calendar yearWhen the "purchase" arrived, it arrived in the form of an empty boxI immediately e-mailed Poshmark supportI received no response so I opened a dispute,attached photos of the box and contacted the sellerAgain, I received no response from Poshmark for three daysWhen they did finally deign to e-mail me back, they ignored my lengthy purchase history and asked for more picturesIt was in the middle of the work weekI worked late every night that week, not getting home until PMI had already sent them photos, and knew I would need to go dig the empty box out of a trash dumpster so I could take more photos (and I can't exactly do that at PM)They took three days to even answer me, so I thought they would probably give a bit to answer, especially as there was no deadline given in their support replyThey did notThey
On March 12, I sold a jacket online to someone in California for $The item was brand new with tagsA few days after the buyer received it, she contacted me stating the jacket was all damaged and dirty and wanted her money backI told her it's obviously not trueShe opened a claim for a return with poshmark despite me providing pictures again that the item was newPoshmark decided that the buyer can return the item for a full refundThe buyer returned the item after about days and when I received the package, it was a cheap skirt instead of the jacket that I sold herI again contacted poshmark with pictures of the skirt, the box, the receipts showing the difference in shipping weights, etcUnfortunately, poshmark couldn't care lessIn fact, the buyer started accusing ME of fraud when she actually committed theft and fraud with the help of poshmarkNow I have no jacket, no money, and no more faith in poshmark
I contacted poshmark to handle a returnI received a automated email but no real reply from poshmarkThis is the second time Ive needed something canceled/returned and poshmark has been absent in the situation1st there is no option for you to simply return the item so you have to go through poshmark in order to get it returned and boy do they love to take there timeThey tell you not to send multiple inquiries about an order but they fail to actually answer and only leave you days to do an actual returnI don't have all day to waste waiting for poshmark to send a return labelI want a full refund for my item Im not so sure if I will be using this company again
This company will ban you for calling out someone who is selling fake itemsThey don't care where their money comes from as long as it's coming inThey banned me for reporting a seller with counterfeit cosmetics listed, and I have only ever sold authentic makeup, making the company a modest 2k over the course of a yearThey will *** you over in a heartbeat
I ordered a shirt through the serviceThe shirt was supposed to be a size largeIt was labeled a size large but had clearly been extremely poorly laundered and shrunk to size small or smallerI provided numerous pictures showing the extent of shrinkage along with measurements of the shirt showing it’s length was inches less than the proper length of an adult large shirt for this brandNowhere in the listing was there any indication that the shirt was damaged or that it had been shrunk at least two sizesPoshmark refused to hold the seller accountable and issue a refundInstead they advised me to resell the shirt on poshmark, presumably to some other unsuspecting victimIn short, I was sold damaged goods without disclosure and poshmark refuses to allow me to return the misrepresented product to the seller for a refundI am absolutely appalled that they would advise me to use their service to resell damaged merchandise rather than actually address the problem with the sellerI c
Poshmark owes me REFUNDS totalling $***Poshmark is allowing sellers to sell items that do not exist then restricting the buyer from receiving a refund for - weeks without any communication from the seller or Poshmark CS! Poshmark is a FRAUDULENT business which should be held accountable for fraudulent practices or CLOSED!!
I made a purchase weeks agoI have not received a confirmation of my purchase, any shipping information, or pure acknowledgementThe money was withdrawn from my bank accountThere's no contact information to check on the order status, only an email in which they never respond to
To clarify, our current referral promotion is for $* in Posh credit upon qualified referralIn addition, the $.** shipping fee on a first purchase is not compatible with accounts that have been referred.
Due to this, we consider the case resolved
I was on the site and purchased a bag from someone unbeknownst to me it was a replica designer bagI have tried to contact postmark and sent them multiple customer service complaints through there customer service support center and no one has gotten back to meThe site postmark holds the funds it doesn't go directly through to the seller and im wondering why hasn't anyone from postmark customer service acknowledged me at all in regards to this case let alone refund me back my money
Sold a pair of boots through Poshmark to a seller who seemed to have buyers remorseShe reported the boots as “damaged”, took some nonsensical photos and demanded a refundPoshmark granted her the refundJudging by the photos, I believe she wore the boots and wrecked themThese once were worth $I sold them for $I guess they’re worthless as of nowThank you, PoshmarkHad anyone bothered to look at my listing photos, you will clearly notice a diffference between what I sold and what I am getting backI have had happy buyers all alongDisappointed in this company for allowing this to happen, then blaming me for not disclosing
I sold several handbags totalling nearly $in the last few weeksAll of the items were received and I was given star ratingsHowever, when I tried to redeem my funds from poshmark, they refused to release themI have emailed several times but I have not received a responsePoshmark does not have a phone number so it is impossible to get a response from them if they refuse to answer an emailI have noticed this is a common complaint for poshmarkThey are currently holding: Redemption History 31-Jan-Check $Status: In Process 26-Jan-Check $Status: In Process 20-Jan-Check $Status: In Process 01-Jan-Check
I have used this company for less than a month, and had over eight hundred dollars in sales plus over sixty pending listings (most of which I had offers for) plus spent nearly five hundred in in-app purchasesOn Monday, all of my listings were deleted and pending sales/purchases cancelledPoshmark gave me no explanation of why, so I had to research online to find out my account had been restrictedI contacted Customer Support (online, since they dont offer phone customer service like a reputable business would) on Monday and rec'd only a system generated reply that I would get a response in hoursNow, Thursday evening, I have rec'd no replies despite multiple attempts to reach out via email, social media, and the app itselfI have lost money in sales plus had my account debited for purchases they cancelled
Sold an item, USPS shows delivered received email from Poshmark stating they will hold my fundsWe are reaching out to you regarding your recent sale, "Converse Chuck Taylor All Star Street High Sz.10"Although USPS tracked this order as delivered, the buyer informed us that they are unable to locate itWe are in touch with the buyer and are waiting to see if it will turn up over the next couple of daysRest assured if we aren't able to locate the package soon, we will release your earnings to youThanks so much for your patience! Poshmark Community Team
I believe this is the worst customer service experience I have ever dealt withNot only are they extremely slow in emailing back- and I only emailed because they do not have a phone number to call- but they did absolutely nothing in the way of helping me resolve my issueI had previously purchased a dress on the website from a seller, but when I received the dress, it did not fit correctlyI proceeded to relist the dress on my page, causing the seller I originally bought the dress from to leave harassing comments on my listing, and sabotaging the sale of the itemWhen I looked to customer support to either delete the comments or reimburse me for the loss of income, they could not have done less to helpThey refused to take down the comments, and also refused to disclose the criteria for comment deletionI have never had this difficult of a customer service experience, am sick of the whole back and forth, and would just like to be reimbursed
Re: Order ID *** The company guarantees satisfaction with the actual product order or refund they are not abiding by itThe company had advertised an authentic coach bag which I paid for $The coach bag was fake when I received it that’s illegal to do to sell and in authentic coach bagThey after sending pictures to them determined that he was authentic without seeing any sign of a coach signature tag label on the bag and they close my caseI want my refunded and I want a free shipping label sent to me so that I can send this backIt is not legal to send it to sell a counterfeit itemThis is the last email I I have sent to them: I would like to know from you is how did you decide that this was an authentic coach bag? Did you see a coach (written or logo) sign on top of the bag? No because it was not thereDid you notice the coach tag (leather) on the strap? No because it was not thereDid you see the sign coach on the button? No because it was not
Ordered a limited edition bowl from a seller on PoshmarkThe item was delivered the day that I left to go out of town (Friday, October 20th)I did not return home until the very early hours of Tuesday the 24th, and promptly opened the package (while recording on my phone) to determine that the item arrived in piece, and as describedUnfortunately, due to the seller's poor packaging, the top portion of the bowl broke off, rendering the bowl uselessI immediately emailed Poshmark "support" and advised them of the situationI received an email back, advising that because I did not make a "claim" within days of receipt, that there was nothing they could do, and provided me with a $Poshmark "credit"There was absolutely no way for me to make a claim within days of receiving, because I was not home to do soI advised them that I was happy to send a copy of my train ticket & hotel reservation as proof, but they dug in their heels, and still refused to provide me with a ref
Zipper is sewn in backwards which is a factory defect but the description stated perfect condition
I ordered a shirt May 2n'dToday is May 9th and the item has never shipped by their recordsTheir policy is if the item doesn't ship in days they will issue a refundI've emailed them and asked for information regarding the delay in shipment and they tell me I can request a refund which ive done but the business is non responsive
I sold a pair of Christian Louboutin shoes worth over $on PoshmarkPoshmark insures that if your package is lost they are to cover the costThe package has been lost, the post office has stopped tracking it and the tracking number is no longer validI have been contacting them non-stop to see what they will be doing about this issue and they haven't responded sufficientlyThey haven't even looked into the issueI cannot be paid for my item unless it is delivered, and it will not be delivered as it is lost
I have a Poshmark accountI was selling *** *** ** bracelets and a charmSomeone purchased the items, and when they got it made claims that it was not authenticI have proof that it is, every item was stamped *** *** ** and with sterling silverAlso, sterling silver is not magnetized, and none of the items get attracted to the magnetThe buyer sends the item back and gets a refundWhen I open the return package, one of the bracelets is missing completely and the other one was brokenThe buyer broke the bracelet intentionally because one of the clasps connecting a charm to the bracelets was pried open by pliersI have photo evidence of this and have sent it to Poshmark multiple timesI had to make complaints on the Poshmark app several times,yet none of them were acknowledgedI had to email them twice to get a responseI contacted Poshmark to get my money from the sale, they gave the buyer a refundI contacted Poshmark to get my missing bracelet back and