I began a marketplace relationship with Poshmark later October This relationship involves posting and selling clothing/shoes etc whereby Poshmark takes 20% comission on any item soldThere is a deficiency in Poshmark's marketplace performance with regard to the services and rules by which both parties would abidePoshmark "rules" are ambiguousThey have a very simple instruction to listThe indicate that they offer free item authentication and free shipping (limited time*) on all items $or moreI believe my highest list price was 150$ They instructions to list basically indicate Take a new photo or upload an existing photo of the item you wish to sellGive your listing a title, describe it , price it and then list itExamples of the aforementioned ambiguous rules include: Be Friendly and Kind Be Yourself, Be Real Creating Your Own Beautiful Listing Successful Transactions Being a Trustworthy Seller Fast Shipping Listing and Photo Permissions Safety and privacy and Posh
I ordered a Gucci wallet from a seller on PoshmarkThe seller showed me their receipt however, when I received the wallet, it was clearly fakeI even had the wallet reviewed by Authenticate First and they confirmed it was a replicaIn these instances, Poshmark is responsible for mediating the issue between the seller and buyerI submitted all of my documentation into Poshmark to ask for a refundThey are non-responsiveI want to close this return out because the seller is harassing meI continually report the seller to Poshmark but they have done nothingPoshmark's response time is not acceptableThey allow their users to be harassed by other users and do nothing about itThere are fake luxury items running rampant on their site and they do nothing about it
ABSOLUTELY TERRIBLE CUSTOMER SERVICEI THOUGHT I was buying a gray "Love Your Melon" hat and what I got was a dark blue and a hat that seriously would fit a giants headThis hat was MASSIVEMy head would have to MASSIVE in order for the hat to fit meI wrote to them multiple times and they said the same thing"You should've asked the seller if the item was true to size and color." ARE YOU KIDDING ME? The seller should list the item appropriatelyI'm LIVIDTERRIBLE TERRIBLE TERRIBLE
As stated by a member of the Support team, the seller's account was restricted due to our system detecting an unshipped, cancelled order ***The team has reinstated the seller's account.
Due to this, we consider the case resolved
My very first purchase on Poshmark will be my lastI purchased a used bag in "overall good condition" on October 5thOn October 12th a package arrived with the wrong merchandise in it, and after contacting the seller I was told that she just mixed up two orders and I was asked to ship the errant merchandise to the other buyer via a prepaid label provided to me, which I didOn October 19th I finally received my bag and it was in a disgusting condition with a greasy film of dirt around the inner edge and the leather holding the straps on beginning to disintegrateI contacted customer service again and was issued an apology and given a return label which I used to ship the bag back to the seller on October 22ndOn October 24th Poshmark closed the inquiry to my case and released the payment to the sellerNow I have no bag, and the seller has my payment
BUYER BEWARE! I just started shopping on Poshmark because I found a couple of items that were cheaper than ebay my mistakeWithin the last days, I've had orders cancelled by different sellers because they changed their minds (in case it helps other potential buyers, the specific sellers are *** @ *** ** *** *** *** ** and *** * ***)Yes, I got refunds in both cases, but I actually WANTED both items - that's why I purchased themPoshmark has no way of rating sellers if they flippantly cancel your orders, and the sellers can DELETE comments they don't likeIn other words, you have ZERO protection as a buyerHeaven forbid you spend money and never receive your item or receive it in poor conditionI see no way to file a complaint on the Poshmark site*** may be overly protective of buyers, often to the detriment of sellers, but it's a much safer shopping experience
Initial Business Response /* (1000, 5, 2015/07/16) */
According to our system, the item was returned back to the seller on June 11thTherefore the earnings will not be releasedWe have corresponded with the seller and have directly sent pictures that indicates that the item was not as
described
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/07/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I'm not completely pleased with the way Poshmark went about handling this issue, they did provide me an explanation which is what I needed in order to gain some resolution
I have been on Poshmark for some time and I am extremely disappointed with my recent transaction! I purchased a dress from their site and was extremely dissatisfiedIt was clear once I received the gown the dress was a cheaply made replica of the picture shownThe lace was not the same and the dress was not true to sizeThe picture showed a knew what length dress and the item received was a shirt! I contacted them and they did nothingI sent numerous pictures and they were ok with their consumers receiving items that are deceiving
I sold my Chanel sneakers on poshmark it got approved for authenticity but prior to them shipping it off they sent the buyer additional photos of the sneakers to see if they’ll continue with the sale if not they’ll ship it back The buyer accepted the photos and the sneakers were sent then the buyer disputed not as described after the fact the buyer approved the additional photos sent by poshmark Sneakers were returned via USPS tracking which I didn’t receive until two weeks after they were actually shipped I never received no notice from the postal service for delivery attempt nor was the package at my local post office I contacted poshmark numerous times about the situation no response but they released the earnings and refunded the buyer When I checked the tracking again this week it was returned to the sender but the zip code the package ended up at was not my zip code Which explains why I couldn’t find the package at my post office in my area
I bought a purse from a seller on poshmark.*** The seller stated on the ad the purse used only once and practically new, so I offered a price according for this 'new bag'Right after I receive the package and I saw there's a large area of leather on the handle rubbed off on the surface, and there some white scuff on it as wellSo I report the item not as described immediately After filed the case, one week past I haven't heard anything from them, besides the seller was very nice told me do not worry and she will work with me and willing to accept the return But both seller and I didn't hear anything back from poshmark after a whole week, finally I had to contact my credit card company and asked for helpIt's about right after my credit card company contact them, they send me an email and offer $credit on their website, I refusedAnd I responded told them I just want my money back, and seller have no problem to take the returnsafter a few hours I received another email from them, they said they will not issue a refund to me, instead they gave me $credit on their website and tell me to keep the bag no return I don't understand why are they being so hard on the buyer even though the seller is willing to take the returnThey don't want to give up their 20% commission on this $PurseThat is like rob my hard earned money, totally unacceptableHopefully my credit card company will help me get my money back as soon as they canAnd I want everyone know do not buy anything on there unless you don't care will you receive
According to our dispute management team, an agent has contacted the customer and provided a prepaid shipping label so the item can be sent to our headquarters for a refundIf the customer has any further questions or concerns, they may respond directly to the email
Due to this, we
consider the matter resolved
Initial Business Response /* (1000, 5, 2016/01/16) */
According to our customer support team, they have corresponded with this user and have successfully helped them to fix their purchase issues
Due to this, we consider the case resolved
I am the owner of a bridal boutique located in *** **We recently found out an employee had stolen gowns from us and attempted to sell and sold these items on your siteWe have requested to have her deleted listings sent to us so we can compare with our missing items, however have yet to get a responseWe have called your phone support and not only do you not have any phone support, your voicemail is fullWe are working with the police to identify all of the items so that we can make sure any additional charges are made against the suspect who has already confessed to the crimeWe are surprised that there has been no immediate action taken on your end and wonder how much stolen merchandise is sold on a daily basis from your siteThere should be a protocol in place to fight this issue and we are disappointed to see that there is nothing being done about it
I started using Poshmark in when it was a start up appCurrently, I am a top 10% user with an average of stars on the sale of hundreds of items over several yearsI have been honest and credible in my transactionsI am writing this complaint due to Poshmark's complete negligence, disregard, and retaliation for the complaints from honest sellers like myself and others who have come forward and are reporting the countless accounts who are continuing to freely sell counterfeit goods on Poshmark's appOne seller of these counterfeit goods retaliated against me by reporting my listings, writing harassing and threatening comments all over my listings, creating fake accounts to impersonate me and publicly share my personal information, all the while continuing to create several new Poshmark accounts on which they sold several counterfeit itemsI filed a minimum of reports to delete the comments and the profiles which are impersonating me, and I sent a minimum of e-mails to
I sold a set of brand new AUTHENTIC Mac look in a box essentials brushesThe buyer lied that they were counterfeit so she could return themA case was opened and I EAGERLY sent proof of authenticity: multiple pictures of my brushes, same brushes from unbiased blogs, and MAC.com to compare my brush and real brushes side by sideI also sent the contact info and invoice of THE COMPANY I bought the brushes from to further prove their authenticityI am a top performing Ebay seller with over 1000+ positive reviews for sales of authentic brushes(my store is ***I also sent this to posh to show my integrity) Upon receiving the brushes, ALL the plastic sleeves the brushes were packaged in were gone, the plastic pouch the brushes came in was gone, AND the brushes were splayed and obviously usedThe person got buyers remorse and VIOLATED BUYERS POLICY about their authenticity to make a return
Now I am stuck with USED and unsanitary brushes as Posh sided with the user who VIOLATED their rulesThe rules clearly state that ONLY USED MAKEUP is prohibited and COUNTERFEIT makeupMy brushes are 100% authenticI also included VERY CLOSE up pictures of the brushes so that buyers can see for themselves the brushes are real
I am very upset that the buyer violated the rules, while I followed them and went above and beyond to prove they are authentic but Posh SIDED with the buyerShe is probably SCAMMING more people since POSH encourages this type of behavior by letting her goI figure if I am giving posh 20% of all of my sales and all of my positive reviews, they would have a little more respect for me
I no longer feel comfortable selling on here and would discourage anyone else from doing so if this type of behavior is tolerated
I ordered a smart ring from the site, when I received the ring it would not connect to my phone and I assumed it needed to be charged ( have already own a ring from the same company and it needed a significant amount of time to charge for the first use)I responded to the company that the ring was not damaged and appear to be what the listing said it would be, the following day when I went to pair with my phone it would not stay connectedI went to the customer service section of the website that advised me to email the customer service team about the issuesI did just that and received a confirmation email that they received it, I heard back from a rep the next business day (I reached out on a Saturday), and was asked to send in a video to show the issues with the ring because I wanted to return it and get my money backThe team waited another hours before responding when I was told they could not do anything about it because I sent them an email and did not go through the site
I recently sold a brand new sweater on this site and the item was damaged by the buyer, and the buyer was allowed a return and issued a refundPoshmark had the buyer send back the sweater, which is now damaged beyond repairThey were unwilling to accept the pictures I had proving that the item was undamaged and brand new when it was shipped, returned to me with massive holesThey responded to me when I reported the problem that if there were any issues with the return to open a case and they would resolve itI tried multiple times to open a case, but was blocked from opening oneAgain, I reached out to customer service explaining the situation with before and after pictures attached and was sent the exact same copy-and-pasted message telling me to “wait until you receive the item back and then open a case providing pictures.” The only auto-generated response I received accused me of sending out the sweater already damagedCustomer service has been entirely unresponsive for three
Initial Business Response /* (1000, 5, 2016/01/13) */
According to our system, a refund was issued to the buyer
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (2000, 7, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After
filing the complaint a refund was givenThank you Revdex.com
I sold a pair of shoes through Poshmark for $***, my part of the sale being $***Poshmark sent me an email confirming the sale and asked me to quickly ship the shoesI shipped the shoes the same day I received the emailThe next day I received an email saying the sale was cancelled and to please contact them if I had already shipped the shoesI have tried contacting poshmark multiple times with no responseThe shoes are with the buyer and I never received my payment
Created poshmark account because another customers invite code promised me $** credit when I sign up using codeAfter creating account I only had $* creditReached out to support for help resolving matter and relieved a response saying that was an old promotion and the customer must have forgotten to delete itIf Poshmark is asking its customers to be the voice for Poshmark company andshare their invite code to get more people to sign up, they should honor the promotion regardlessThis matter was Not resolvedNext issue is Poshmark advertises .** shipping on first purchase after creating accountI made a purchase within the time frame for .** shipping and after completing transaction I was charged the standard fee $*** for shippingReached out to supportReceived response that said .** shipping cannot be combined when I use balance to purchaseThis is unbelievable, I have been a customer less then hours and have already been scammed and tricked by this company with a
I began a marketplace relationship with Poshmark later October This relationship involves posting and selling clothing/shoes etc whereby Poshmark takes 20% comission on any item soldThere is a deficiency in Poshmark's marketplace performance with regard to the services and rules by which both parties would abidePoshmark "rules" are ambiguousThey have a very simple instruction to listThe indicate that they offer free item authentication and free shipping (limited time*) on all items $or moreI believe my highest list price was 150$ They instructions to list basically indicate Take a new photo or upload an existing photo of the item you wish to sellGive your listing a title, describe it , price it and then list itExamples of the aforementioned ambiguous rules include: Be Friendly and Kind Be Yourself, Be Real Creating Your Own Beautiful Listing Successful Transactions Being a Trustworthy Seller Fast Shipping Listing and Photo Permissions Safety and privacy and Posh
I ordered a Gucci wallet from a seller on PoshmarkThe seller showed me their receipt however, when I received the wallet, it was clearly fakeI even had the wallet reviewed by Authenticate First and they confirmed it was a replicaIn these instances, Poshmark is responsible for mediating the issue between the seller and buyerI submitted all of my documentation into Poshmark to ask for a refundThey are non-responsiveI want to close this return out because the seller is harassing meI continually report the seller to Poshmark but they have done nothingPoshmark's response time is not acceptableThey allow their users to be harassed by other users and do nothing about itThere are fake luxury items running rampant on their site and they do nothing about it
ABSOLUTELY TERRIBLE CUSTOMER SERVICEI THOUGHT I was buying a gray "Love Your Melon" hat and what I got was a dark blue and a hat that seriously would fit a giants headThis hat was MASSIVEMy head would have to MASSIVE in order for the hat to fit meI wrote to them multiple times and they said the same thing"You should've asked the seller if the item was true to size and color." ARE YOU KIDDING ME? The seller should list the item appropriatelyI'm LIVIDTERRIBLE TERRIBLE TERRIBLE
As stated by a member of the Support team, the seller's account was restricted due to our system detecting an unshipped, cancelled order ***The team has reinstated the seller's account.
Due to this, we consider the case resolved
My very first purchase on Poshmark will be my lastI purchased a used bag in "overall good condition" on October 5thOn October 12th a package arrived with the wrong merchandise in it, and after contacting the seller I was told that she just mixed up two orders and I was asked to ship the errant merchandise to the other buyer via a prepaid label provided to me, which I didOn October 19th I finally received my bag and it was in a disgusting condition with a greasy film of dirt around the inner edge and the leather holding the straps on beginning to disintegrateI contacted customer service again and was issued an apology and given a return label which I used to ship the bag back to the seller on October 22ndOn October 24th Poshmark closed the inquiry to my case and released the payment to the sellerNow I have no bag, and the seller has my payment
BUYER BEWARE! I just started shopping on Poshmark because I found a couple of items that were cheaper than ebay my mistakeWithin the last days, I've had orders cancelled by different sellers because they changed their minds (in case it helps other potential buyers, the specific sellers are *** @ *** ** *** *** *** ** and *** * ***)Yes, I got refunds in both cases, but I actually WANTED both items - that's why I purchased themPoshmark has no way of rating sellers if they flippantly cancel your orders, and the sellers can DELETE comments they don't likeIn other words, you have ZERO protection as a buyerHeaven forbid you spend money and never receive your item or receive it in poor conditionI see no way to file a complaint on the Poshmark site*** may be overly protective of buyers, often to the detriment of sellers, but it's a much safer shopping experience
Initial Business Response /* (1000, 5, 2015/07/16) */
According to our system, the item was returned back to the seller on June 11thTherefore the earnings will not be releasedWe have corresponded with the seller and have directly sent pictures that indicates that the item was not as
described
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/07/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I'm not completely pleased with the way Poshmark went about handling this issue, they did provide me an explanation which is what I needed in order to gain some resolution
I have been on Poshmark for some time and I am extremely disappointed with my recent transaction! I purchased a dress from their site and was extremely dissatisfiedIt was clear once I received the gown the dress was a cheaply made replica of the picture shownThe lace was not the same and the dress was not true to sizeThe picture showed a knew what length dress and the item received was a shirt! I contacted them and they did nothingI sent numerous pictures and they were ok with their consumers receiving items that are deceiving
I sold my Chanel sneakers on poshmark it got approved for authenticity but prior to them shipping it off they sent the buyer additional photos of the sneakers to see if they’ll continue with the sale if not they’ll ship it back The buyer accepted the photos and the sneakers were sent then the buyer disputed not as described after the fact the buyer approved the additional photos sent by poshmark Sneakers were returned via USPS tracking which I didn’t receive until two weeks after they were actually shipped I never received no notice from the postal service for delivery attempt nor was the package at my local post office I contacted poshmark numerous times about the situation no response but they released the earnings and refunded the buyer When I checked the tracking again this week it was returned to the sender but the zip code the package ended up at was not my zip code Which explains why I couldn’t find the package at my post office in my area
I bought a purse from a seller on poshmark.*** The seller stated on the ad the purse used only once and practically new, so I offered a price according for this 'new bag'Right after I receive the package and I saw there's a large area of leather on the handle rubbed off on the surface, and there some white scuff on it as wellSo I report the item not as described immediately After filed the case, one week past I haven't heard anything from them, besides the seller was very nice told me do not worry and she will work with me and willing to accept the return But both seller and I didn't hear anything back from poshmark after a whole week, finally I had to contact my credit card company and asked for helpIt's about right after my credit card company contact them, they send me an email and offer $credit on their website, I refusedAnd I responded told them I just want my money back, and seller have no problem to take the returnsafter a few hours I received another email from them, they said they will not issue a refund to me, instead they gave me $credit on their website and tell me to keep the bag no return I don't understand why are they being so hard on the buyer even though the seller is willing to take the returnThey don't want to give up their 20% commission on this $PurseThat is like rob my hard earned money, totally unacceptableHopefully my credit card company will help me get my money back as soon as they canAnd I want everyone know do not buy anything on there unless you don't care will you receive
According to our dispute management team, an agent has contacted the customer and provided a prepaid shipping label so the item can be sent to our headquarters for a refundIf the customer has any further questions or concerns, they may respond directly to the email
Due to this, we
consider the matter resolved
Initial Business Response /* (1000, 5, 2016/01/16) */
According to our customer support team, they have corresponded with this user and have successfully helped them to fix their purchase issues
Due to this, we consider the case resolved
I am the owner of a bridal boutique located in *** **We recently found out an employee had stolen gowns from us and attempted to sell and sold these items on your siteWe have requested to have her deleted listings sent to us so we can compare with our missing items, however have yet to get a responseWe have called your phone support and not only do you not have any phone support, your voicemail is fullWe are working with the police to identify all of the items so that we can make sure any additional charges are made against the suspect who has already confessed to the crimeWe are surprised that there has been no immediate action taken on your end and wonder how much stolen merchandise is sold on a daily basis from your siteThere should be a protocol in place to fight this issue and we are disappointed to see that there is nothing being done about it
I started using Poshmark in when it was a start up appCurrently, I am a top 10% user with an average of stars on the sale of hundreds of items over several yearsI have been honest and credible in my transactionsI am writing this complaint due to Poshmark's complete negligence, disregard, and retaliation for the complaints from honest sellers like myself and others who have come forward and are reporting the countless accounts who are continuing to freely sell counterfeit goods on Poshmark's appOne seller of these counterfeit goods retaliated against me by reporting my listings, writing harassing and threatening comments all over my listings, creating fake accounts to impersonate me and publicly share my personal information, all the while continuing to create several new Poshmark accounts on which they sold several counterfeit itemsI filed a minimum of reports to delete the comments and the profiles which are impersonating me, and I sent a minimum of e-mails to
I sold a set of brand new AUTHENTIC Mac look in a box essentials brushesThe buyer lied that they were counterfeit so she could return themA case was opened and I EAGERLY sent proof of authenticity: multiple pictures of my brushes, same brushes from unbiased blogs, and MAC.com to compare my brush and real brushes side by sideI also sent the contact info and invoice of THE COMPANY I bought the brushes from to further prove their authenticityI am a top performing Ebay seller with over 1000+ positive reviews for sales of authentic brushes(my store is ***I also sent this to posh to show my integrity) Upon receiving the brushes, ALL the plastic sleeves the brushes were packaged in were gone, the plastic pouch the brushes came in was gone, AND the brushes were splayed and obviously usedThe person got buyers remorse and VIOLATED BUYERS POLICY about their authenticity to make a return
Now I am stuck with USED and unsanitary brushes as Posh sided with the user who VIOLATED their rulesThe rules clearly state that ONLY USED MAKEUP is prohibited and COUNTERFEIT makeupMy brushes are 100% authenticI also included VERY CLOSE up pictures of the brushes so that buyers can see for themselves the brushes are real
I am very upset that the buyer violated the rules, while I followed them and went above and beyond to prove they are authentic but Posh SIDED with the buyerShe is probably SCAMMING more people since POSH encourages this type of behavior by letting her goI figure if I am giving posh 20% of all of my sales and all of my positive reviews, they would have a little more respect for me
I no longer feel comfortable selling on here and would discourage anyone else from doing so if this type of behavior is tolerated
I ordered a smart ring from the site, when I received the ring it would not connect to my phone and I assumed it needed to be charged ( have already own a ring from the same company and it needed a significant amount of time to charge for the first use)I responded to the company that the ring was not damaged and appear to be what the listing said it would be, the following day when I went to pair with my phone it would not stay connectedI went to the customer service section of the website that advised me to email the customer service team about the issuesI did just that and received a confirmation email that they received it, I heard back from a rep the next business day (I reached out on a Saturday), and was asked to send in a video to show the issues with the ring because I wanted to return it and get my money backThe team waited another hours before responding when I was told they could not do anything about it because I sent them an email and did not go through the site
I recently sold a brand new sweater on this site and the item was damaged by the buyer, and the buyer was allowed a return and issued a refundPoshmark had the buyer send back the sweater, which is now damaged beyond repairThey were unwilling to accept the pictures I had proving that the item was undamaged and brand new when it was shipped, returned to me with massive holesThey responded to me when I reported the problem that if there were any issues with the return to open a case and they would resolve itI tried multiple times to open a case, but was blocked from opening oneAgain, I reached out to customer service explaining the situation with before and after pictures attached and was sent the exact same copy-and-pasted message telling me to “wait until you receive the item back and then open a case providing pictures.” The only auto-generated response I received accused me of sending out the sweater already damagedCustomer service has been entirely unresponsive for three
Initial Business Response /* (1000, 5, 2016/01/13) */
According to our system, a refund was issued to the buyer
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (2000, 7, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After
filing the complaint a refund was givenThank you Revdex.com
I sold a pair of shoes through Poshmark for $***, my part of the sale being $***Poshmark sent me an email confirming the sale and asked me to quickly ship the shoesI shipped the shoes the same day I received the emailThe next day I received an email saying the sale was cancelled and to please contact them if I had already shipped the shoesI have tried contacting poshmark multiple times with no responseThe shoes are with the buyer and I never received my payment
Created poshmark account because another customers invite code promised me $** credit when I sign up using codeAfter creating account I only had $* creditReached out to support for help resolving matter and relieved a response saying that was an old promotion and the customer must have forgotten to delete itIf Poshmark is asking its customers to be the voice for Poshmark company andshare their invite code to get more people to sign up, they should honor the promotion regardlessThis matter was Not resolvedNext issue is Poshmark advertises .** shipping on first purchase after creating accountI made a purchase within the time frame for .** shipping and after completing transaction I was charged the standard fee $*** for shippingReached out to supportReceived response that said .** shipping cannot be combined when I use balance to purchaseThis is unbelievable, I have been a customer less then hours and have already been scammed and tricked by this company with a