I ordered a handbag that was advertised as an expensive *** *** brand made of leather and suedeThe item that was shipped to me appeared to be the bag in the ad picture, however, it is vinyl and faux suede and appears to be counterfeit as *** *** does not sell vinyl productsI followed the instructions provided on PoshMark website by emailing them via the website explaining the matter the day I received the item requesting instructions to return the item and a full refundI have not received any communication from them indicating that they were handling the matter and it's been over a weekI'm concerned as there is no way to speak to a customer service rep via phone and there has been no further communication
I sold an item on Poshmark's website and shipped the item to the buyerTracking information indicates the item was out for delivery and a notice was left for the buyer to pick up their package from the post officeIt had been twelve days since the item was out for delivery and Poshmark has not released my fundsI have sent multiple messages through Poshmark's customer service system, sent multiple emails and left a voice mail at their business numberI have not gotten a response from them
Poshmark advertised a pocketbook for sale for $I purchased it on February 6, Poshmark took my money from my credit cardI never received a confirmationI contacted the company on February 9, to ask for my confirmationI then received an email from customer service notifying me that the pocketbook is not available and that they would be now be cancelling the orderI asked them why they took my money in the first place if the pocketbook is not availableI never received a response back answering my questionI then asked when I could receive my money backThey told me 10-days!!! Why was I charged if the item is not available? Why was it advertised as available? It is advertising and theftI still don't have my money back despite my request to refund the money the day they cancelled the order
Initial Business Response /* (1000, 6, 2015/02/27) */
Poshmark prohibits the sale of replicas or fakesMembers who buy, list, or otherwise attempt to sell replicas or fakes violate trademark law and our polciesFor example, the use of the words "inspired by" followed by a brand (for
example "inspired by Chanel") is prohibited on our platform
This issue has been resolved with the customer
Initial Consumer Rebuttal /* (2000, 8, 2015/03/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Issue was resolved with the company
We touched base with our returns dispute team and they noted responding via email on *** 4, *** but did not receive a response so that they could provide further assistance.
In these situations, it is difficult for our team to determine the order’s original condition. Our
team carefully reviews all case and user details to make the best decision they can We want to highlight that from our team’s experience, most claims come from honest oversights from either party. However, our team understands the concern and wants to assure you that the appropriate action will be taken. Rest assured, all return cases are noted to prevent future issues
As a courtesy, our team added Posh Credits to the seller’s balance to apologize for the inconvenience caused
Due to this, we consider the case resolved
I purchased two purses from sellers on PoshMark indicating that the purses would be in perfect conditionPoshMark offers free authentication over $(one purse was $and the other $When I got the purses one had tears and the other had a scuff mark that was not there according to both sellersOne of the Chanel purses was delivered to me with the wrong cardWhich leaves me to believe that their authenticators are carelessWhen I contacted PoshMark, a customer service representative offered a PoshMark credit in which I did accept in addition to keeping the pursesMy problem is that it has happened two times and the email responses seem to be prewritten/automated repliesI would like them to look into their authentication process and fix the problemsThere will be more upset customers if this continues to happen
I am a first time customer at PoshmarkI ordered a pair of shoes for USD plus shipping costs based on beautiful photo and a brand new product for a stealWhen I received the product, the shoes were one whole size smaller than advertised and were falsely advertised on Poshmark based on the brand's specifications for sizingI found this out after I received the shoes and did some research on the brand's websiteI followed the protocol that Poshmark advised for returnsI did not "receive" the item, as Poshmark instructed NOT to do so in case your item did not arrive as describedPoshmark does not take back items that do not fit right, but they do take back items that are not advertised properlyThe shoes are NOT a size 9, but a size 8, and I thought, based on the seller's advertisement that I was purchasing size shoesI emailed Poshmark the day my item arrived, on November I emailed again yesterday, November 28, and have not received a response
I have been on Poshmark for some time and I am extremely disappointed with my recent transaction! I purchased a dress from their site and was extremely dissatisfiedIt was clear once I received the gown the dress was a cheaply made replica of the picture shownThe lace was not the same and the dress was not true to sizeThe picture showed a knew what length dress and the item received was a shirt! I contacted them and they did nothingI sent numerous pictures and they were ok with their consumers receiving items that are deceiving
I have sold clothes, merchandise on Poshmark and have not been able to collect my earningsThere must be some sort of malfunction with their siteI am not receiving a verification code email, although I do receive other emails from this businessI have tried to email poshmark support several times to no availI found a phone number and left a voicemail, no one has called me back either
Complaint: ***I am rejecting
this response because:
my Louis Vuitton bag is lost in the mail! That bag was $ Now I am out of a bag that I could have sold for more money
this is the worst business I have ever delt with and you people have still not responded to my original emails I want to be compensated for the bag I will not take $ The least this horrible business could do is give me the rest of the $that the bag sold for If I do not get an accurate compensation I will take this up with my attorney
Sincerely,Shari***
A clothing purchase that we made on line from Poshmark does fit and after several attempts via email and phone to contact their customer there has not been any response to arrange a return of the product
I ordered an item, the seller promised to ship it, and never didI think this company engages in fraudulent business practices by trying to scam consumers and obtain their private informationThe sellers also try to trick customers by posting handbags without identifying the brand name and with a search you can find those same bags on *** for half the priceDo not deal with this company at all
Poshmarks has lost my order in shipping and are refusing to send out a replacement or refund mePoshmark are real cageyan honest company wouldn't try dodging the unsatisfied customerThe case number for my case is case # is *** but they don't respond
I was selling a *** *** *** *** XL in Black and White check print on poshmarkUser *** *** ** ** ** ** *** ** *** believed the shirt to be blue and white despite the listing clearing stating black and white and showing images of the shirt being black and whiteUser *** asked Poshmark for a refund due to ITEM NOT DESCRIBEDDespite images clearly showing my item as BLACK AND WHITE, Poshmark ruled in *** favorNeedless to say they lost a seller/customer in me over this, but the next step was for user *** to ship back the shirt to meShe has failed to do so and it has been a weekI have reported this to Poshmark 2-times this week and I am hitting a brick wallPoshmark will not respond to meNow not only do I not have the *** shirt that I was selling, I am out any revenue I would have made from this shirtIf Poshmark fails to connect with me via this avenue, I am going to speak with law enforcement about fraud/larcency
Don't sell at PoshmarkNo seller protection of any kindI sold here for a couple months with no complaintsI never realized how vulnerable I was until one buyer filed a claim against meI had no idea what went wrongPoshmark never informed me any details but a generic email about the claim being filedThey never responded to my inquiriesThe next thing I knew was their decision to refund the buyer who claimed the color of the product was different than she thoughtThe item was well photographed in my studio and meticulously describedI have a degree in graphic designColor matching/correction is part of my job! How did poshmark know the color in my photos were incorrect when they never saw the product in person? How could they decide my phoduct shots misrepresented the color not the buyer's? It was unprofessional the way poshmark handled the claimI deserved to be heard and defend myselfThey claimed they always did a thorough investigationHow thorough was that...when there was one-way communication (via automated email at that)No response of any kind but one to let me know their decisionI have never been informed the details regarding the claim and seen the evidenceThat is the service, which should be known as "no service", I get from 20% fee poshmark deduct from every of my sellsThere are bad apples from both sidesBut the level of customer service and the dispute handling process are unacceptable!
I have been a buyer and seller on this website for about years now I have nothing but good things to say about my experience with Poshmark Unlike other platforms, Poshmark does have both a seller and buyer protection policy I have benefited from both since I do buy ALOT and also sell As a buyer, they have refunded me funds for items I received and were not as described and as a seller they have protected me when not so honest buyers want to get a way with doing things that are not honest I truly recommend this app to sell or buy and do recommend you follow their guidelines strictly Only when you don't follow the guidelines is when you come across issues like the ones I've been reading here Almost % of the negative reviews are due to people not following their guidelines
Poshmark will not stand by a seller even when a buyer returns an item poorly packaged thereby ruining the itemI had a buyer open a case and return an itemIf someone doesn't want what they purchased, I'm find taking it back, because I know I sell quality products and I can sell it to someone else Even though I was happy to take back the necklace pendent, the buyer returned it in an envelope without any padding, scratching the stone and making the pendent worthlessI sent pictures to Poshmark of the scratches and the envelopeThis seems like an open and shut case to mePoshmark instead felt that they could not tell where the damage came from, so only gave me $creditI was shockedIf Poshmark doesn't have a policy about returning items in appropriate packaging, how am I supposed to be able to protect my inventory? I’m seriously considering not selling on poshmark after this incident, and I would suggest everyone else stay away from this site
I purchased a Tiffany & Cobracelet from a Poshmark sellerWhat she advertised was a bracelet with smoldered links, perfect Tiffany & Cofont, and authenticityUnfortunately, the bracelet I received was anything but and completely different from the one she displayedThe un-smoldered links and sloppy font were dead ringers for a fake Tiffany & CobraceletShe advertisedI filed multiple cases with Poshmark upon receiving the bracelet so I could receive a refund for the falsely advertised braceletPoshmark has a three-day policy to file and resolve claimsI made my claim in a timely manner, but the speed at which they're dealing with my case is so sluggish I believe my three-days will be up before anything is doneTomorrow is the last day for them to resolve itI emphasis: the pace at which they respond is worrisomeI've since contacted them, warning them that if I do not receive a status update by the end of today, I will file a complaint with the Better
I purchased a dress on poshmark on June 26thThere were several pictures of the item some showed a dress in a manniquien and others displayed a picture used from the official *** designer site, the seller claimed they were one and the sameUpon receiving the item I knew from past experience w the designer that it was a fakeIt was a cheap flimsy material poor craftsmanship and the tags were barely sewn onI provided poshmark w a request immediately to returnThey contacted me to request additional pictures to which I sent back within minutesIn the end they denied my case saying that the item was sold as picturedI wrote back explaining that it did not match all pictures and was a fake and that their own guidelines state that selling of fake or counterfeit items is prohibitedThey have yet to respond and it has been several days of callin and emailingIn addition to further strengthen my case I contacted *** directly to ask for actual non model photos of the dressOf course
Poshmark won't cancel/Refund Order cause Seller hasn't picked up a returned item a week ago
I made a purchase on 1/22/and received wrong item on 1/27/I contacted Poshmark on 1/the day I received the item which was not the item I purchasedThe company told me to sent in picturesI sent in picturesThey responded and asked for clearer pictures which I sent the same day 1/27/I followed up on 1/29/because I hadn't received a replyThey replied on 1/saying they were working on my requeston 2/1/I received an email with a par-paid label to return the item to the SellerI returned the item on 2/2/and it went out for delivery on 2/4/The USPS left notice the item was available for pickup at the local Post Office cause there was no safe place to leave the packageI contacted Poshmark again on 2/6/advising them the package had been waiting for pickup daysI received an email on 2/8/telling me they (Poshmark) would contact the Seller and let them kno
I ordered a handbag that was advertised as an expensive *** *** brand made of leather and suedeThe item that was shipped to me appeared to be the bag in the ad picture, however, it is vinyl and faux suede and appears to be counterfeit as *** *** does not sell vinyl productsI followed the instructions provided on PoshMark website by emailing them via the website explaining the matter the day I received the item requesting instructions to return the item and a full refundI have not received any communication from them indicating that they were handling the matter and it's been over a weekI'm concerned as there is no way to speak to a customer service rep via phone and there has been no further communication
I sold an item on Poshmark's website and shipped the item to the buyerTracking information indicates the item was out for delivery and a notice was left for the buyer to pick up their package from the post officeIt had been twelve days since the item was out for delivery and Poshmark has not released my fundsI have sent multiple messages through Poshmark's customer service system, sent multiple emails and left a voice mail at their business numberI have not gotten a response from them
Poshmark advertised a pocketbook for sale for $I purchased it on February 6, Poshmark took my money from my credit cardI never received a confirmationI contacted the company on February 9, to ask for my confirmationI then received an email from customer service notifying me that the pocketbook is not available and that they would be now be cancelling the orderI asked them why they took my money in the first place if the pocketbook is not availableI never received a response back answering my questionI then asked when I could receive my money backThey told me 10-days!!! Why was I charged if the item is not available? Why was it advertised as available? It is advertising and theftI still don't have my money back despite my request to refund the money the day they cancelled the order
Initial Business Response /* (1000, 6, 2015/02/27) */
Poshmark prohibits the sale of replicas or fakesMembers who buy, list, or otherwise attempt to sell replicas or fakes violate trademark law and our polciesFor example, the use of the words "inspired by" followed by a brand (for
example "inspired by Chanel") is prohibited on our platform
This issue has been resolved with the customer
Initial Consumer Rebuttal /* (2000, 8, 2015/03/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Issue was resolved with the company
We touched base with our returns dispute team and they noted responding via email on *** 4, *** but did not receive a response so that they could provide further assistance.
In these situations, it is difficult for our team to determine the order’s original condition. Our
team carefully reviews all case and user details to make the best decision they can We want to highlight that from our team’s experience, most claims come from honest oversights from either party. However, our team understands the concern and wants to assure you that the appropriate action will be taken. Rest assured, all return cases are noted to prevent future issues
As a courtesy, our team added Posh Credits to the seller’s balance to apologize for the inconvenience caused
Due to this, we consider the case resolved
I purchased two purses from sellers on PoshMark indicating that the purses would be in perfect conditionPoshMark offers free authentication over $(one purse was $and the other $When I got the purses one had tears and the other had a scuff mark that was not there according to both sellersOne of the Chanel purses was delivered to me with the wrong cardWhich leaves me to believe that their authenticators are carelessWhen I contacted PoshMark, a customer service representative offered a PoshMark credit in which I did accept in addition to keeping the pursesMy problem is that it has happened two times and the email responses seem to be prewritten/automated repliesI would like them to look into their authentication process and fix the problemsThere will be more upset customers if this continues to happen
I am a first time customer at PoshmarkI ordered a pair of shoes for USD plus shipping costs based on beautiful photo and a brand new product for a stealWhen I received the product, the shoes were one whole size smaller than advertised and were falsely advertised on Poshmark based on the brand's specifications for sizingI found this out after I received the shoes and did some research on the brand's websiteI followed the protocol that Poshmark advised for returnsI did not "receive" the item, as Poshmark instructed NOT to do so in case your item did not arrive as describedPoshmark does not take back items that do not fit right, but they do take back items that are not advertised properlyThe shoes are NOT a size 9, but a size 8, and I thought, based on the seller's advertisement that I was purchasing size shoesI emailed Poshmark the day my item arrived, on November I emailed again yesterday, November 28, and have not received a response
I have been on Poshmark for some time and I am extremely disappointed with my recent transaction! I purchased a dress from their site and was extremely dissatisfiedIt was clear once I received the gown the dress was a cheaply made replica of the picture shownThe lace was not the same and the dress was not true to sizeThe picture showed a knew what length dress and the item received was a shirt! I contacted them and they did nothingI sent numerous pictures and they were ok with their consumers receiving items that are deceiving
I have sold clothes, merchandise on Poshmark and have not been able to collect my earningsThere must be some sort of malfunction with their siteI am not receiving a verification code email, although I do receive other emails from this businessI have tried to email poshmark support several times to no availI found a phone number and left a voicemail, no one has called me back either
Complaint: ***I am rejecting
this response because:
my Louis Vuitton bag is lost in the mail! That bag was $ Now I am out of a bag that I could have sold for more money
this is the worst business I have ever delt with and you people have still not responded to my original emails I want to be compensated for the bag I will not take $ The least this horrible business could do is give me the rest of the $that the bag sold for If I do not get an accurate compensation I will take this up with my attorney
Sincerely,Shari***
A clothing purchase that we made on line from Poshmark does fit and after several attempts via email and phone to contact their customer there has not been any response to arrange a return of the product
I ordered an item, the seller promised to ship it, and never didI think this company engages in fraudulent business practices by trying to scam consumers and obtain their private informationThe sellers also try to trick customers by posting handbags without identifying the brand name and with a search you can find those same bags on *** for half the priceDo not deal with this company at all
Poshmarks has lost my order in shipping and are refusing to send out a replacement or refund mePoshmark are real cageyan honest company wouldn't try dodging the unsatisfied customerThe case number for my case is case # is *** but they don't respond
I was selling a *** *** *** *** XL in Black and White check print on poshmarkUser *** *** ** ** ** ** *** ** *** believed the shirt to be blue and white despite the listing clearing stating black and white and showing images of the shirt being black and whiteUser *** asked Poshmark for a refund due to ITEM NOT DESCRIBEDDespite images clearly showing my item as BLACK AND WHITE, Poshmark ruled in *** favorNeedless to say they lost a seller/customer in me over this, but the next step was for user *** to ship back the shirt to meShe has failed to do so and it has been a weekI have reported this to Poshmark 2-times this week and I am hitting a brick wallPoshmark will not respond to meNow not only do I not have the *** shirt that I was selling, I am out any revenue I would have made from this shirtIf Poshmark fails to connect with me via this avenue, I am going to speak with law enforcement about fraud/larcency
Don't sell at PoshmarkNo seller protection of any kindI sold here for a couple months with no complaintsI never realized how vulnerable I was until one buyer filed a claim against meI had no idea what went wrongPoshmark never informed me any details but a generic email about the claim being filedThey never responded to my inquiriesThe next thing I knew was their decision to refund the buyer who claimed the color of the product was different than she thoughtThe item was well photographed in my studio and meticulously describedI have a degree in graphic designColor matching/correction is part of my job! How did poshmark know the color in my photos were incorrect when they never saw the product in person? How could they decide my phoduct shots misrepresented the color not the buyer's? It was unprofessional the way poshmark handled the claimI deserved to be heard and defend myselfThey claimed they always did a thorough investigationHow thorough was that...when there was one-way communication (via automated email at that)No response of any kind but one to let me know their decisionI have never been informed the details regarding the claim and seen the evidenceThat is the service, which should be known as "no service", I get from 20% fee poshmark deduct from every of my sellsThere are bad apples from both sidesBut the level of customer service and the dispute handling process are unacceptable!
I have been a buyer and seller on this website for about years now I have nothing but good things to say about my experience with Poshmark Unlike other platforms, Poshmark does have both a seller and buyer protection policy I have benefited from both since I do buy ALOT and also sell As a buyer, they have refunded me funds for items I received and were not as described and as a seller they have protected me when not so honest buyers want to get a way with doing things that are not honest I truly recommend this app to sell or buy and do recommend you follow their guidelines strictly Only when you don't follow the guidelines is when you come across issues like the ones I've been reading here Almost % of the negative reviews are due to people not following their guidelines
Poshmark will not stand by a seller even when a buyer returns an item poorly packaged thereby ruining the itemI had a buyer open a case and return an itemIf someone doesn't want what they purchased, I'm find taking it back, because I know I sell quality products and I can sell it to someone else Even though I was happy to take back the necklace pendent, the buyer returned it in an envelope without any padding, scratching the stone and making the pendent worthlessI sent pictures to Poshmark of the scratches and the envelopeThis seems like an open and shut case to mePoshmark instead felt that they could not tell where the damage came from, so only gave me $creditI was shockedIf Poshmark doesn't have a policy about returning items in appropriate packaging, how am I supposed to be able to protect my inventory? I’m seriously considering not selling on poshmark after this incident, and I would suggest everyone else stay away from this site
I purchased a Tiffany & Cobracelet from a Poshmark sellerWhat she advertised was a bracelet with smoldered links, perfect Tiffany & Cofont, and authenticityUnfortunately, the bracelet I received was anything but and completely different from the one she displayedThe un-smoldered links and sloppy font were dead ringers for a fake Tiffany & CobraceletShe advertisedI filed multiple cases with Poshmark upon receiving the bracelet so I could receive a refund for the falsely advertised braceletPoshmark has a three-day policy to file and resolve claimsI made my claim in a timely manner, but the speed at which they're dealing with my case is so sluggish I believe my three-days will be up before anything is doneTomorrow is the last day for them to resolve itI emphasis: the pace at which they respond is worrisomeI've since contacted them, warning them that if I do not receive a status update by the end of today, I will file a complaint with the Better
I purchased a dress on poshmark on June 26thThere were several pictures of the item some showed a dress in a manniquien and others displayed a picture used from the official *** designer site, the seller claimed they were one and the sameUpon receiving the item I knew from past experience w the designer that it was a fakeIt was a cheap flimsy material poor craftsmanship and the tags were barely sewn onI provided poshmark w a request immediately to returnThey contacted me to request additional pictures to which I sent back within minutesIn the end they denied my case saying that the item was sold as picturedI wrote back explaining that it did not match all pictures and was a fake and that their own guidelines state that selling of fake or counterfeit items is prohibitedThey have yet to respond and it has been several days of callin and emailingIn addition to further strengthen my case I contacted *** directly to ask for actual non model photos of the dressOf course
Poshmark won't cancel/Refund Order cause Seller hasn't picked up a returned item a week ago
I made a purchase on 1/22/and received wrong item on 1/27/I contacted Poshmark on 1/the day I received the item which was not the item I purchasedThe company told me to sent in picturesI sent in picturesThey responded and asked for clearer pictures which I sent the same day 1/27/I followed up on 1/29/because I hadn't received a replyThey replied on 1/saying they were working on my requeston 2/1/I received an email with a par-paid label to return the item to the SellerI returned the item on 2/2/and it went out for delivery on 2/4/The USPS left notice the item was available for pickup at the local Post Office cause there was no safe place to leave the packageI contacted Poshmark again on 2/6/advising them the package had been waiting for pickup daysI received an email on 2/8/telling me they (Poshmark) would contact the Seller and let them kno