I shipped an item with a separate label because my Item was too heavyI emailed them the tracking informationThey cancelled the order even though it was shippedIt delivered days ago and I have the delivery confirmation, but they have refused to send my moneyThey owe me $**
I bought a LV bag I looked at the pictures, read the description, trusted PM when they said they had authenticated The bag arrived in complete disrepair - broken zipper, broken handle, dry rotted leather PM offered less than 1/of what I spent and only as credit on their site NEVER again
I placed orders with different sellersEach listing was described as like new and cost over $Order 1: Arrived...cardigan looked new but was ripped across back shoulders seam ,visible ONLY when it pulled open while being worn - didn't see this until I checked out the rear view in a mirror - UNWEARABLE Order 2: Looked good in photos but arrived badly wrinkled beneath arms, breast and at the waist - obviously worn and sweated in for hours NEEDED FUMIGATINGwas not 'like new'Order 3: NEVER ARRIVED - Post Office said it was delivered, but it must have been left at the wrong addressPosh Mark says this is my problemPost Office insists it was delivered - but it wasn'tI work from home and talk to my mail carrier ( of years) almost every day - she did NOT deliver itTOTAL LOSS : $never again I'M DELETING MY POSH MARK ACCOUNTThe policies sound great until you actually have a problem - then you realize customer service is non existent and communication is almost impossibleBuyer Beware - this site is a real gamble? Votes (0) • Bookmark • Edit review • Remove review
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BUYER BEWARE! I just started shopping on Poshmark because I found a couple of items that were cheaper than ebay my mistakeWithin the last days, I've had orders cancelled by different sellers because they changed their minds (in case it helps other potential buyers, the specific sellers are *** @ *** ** *** *** *** ** and *** * ***)Yes, I got refunds in both cases, but I actually WANTED both items - that's why I purchased themPoshmark has no way of rating sellers if they flippantly cancel your orders, and the sellers can DELETE comments they don't likeIn other words, you have ZERO protection as a buyerHeaven forbid you spend money and never receive your item or receive it in poor conditionI see no way to file a complaint on the Poshmark site*** may be overly protective of buyers, often to the detriment of sellers, but it's a much safer shopping experience
I purchased a *** *** purse from the website Poshmark.com, seller *** ***This is the posting for the purse https://poshmark.com/listing/***However, when we received the purse, it was not in the condition describedThe seller described it as in "perfect" condition but it is worn in several placesThe seller said I needed to go through the Poshmark app refund procedure, which I didI contacted them and received this statement in an email from the company, "We appreciate you reaching out to us! We are currently experiencing high volumes of inquiries and we will get back to you just as soon as we can." Poshmark's policy on their own website states that the buyer will not be charged for the item purchased until days after delivery to be sure that the buyer is happy with the purchaseHowever, my credit card was charged on 5/8/**, the date that I bought the purseThe item was not even delivered until 5/15/**I contacted P
Order Id *** Poshmark allowed a return on an item that was pictured from all angles and same item was sent to the userThey provided a clearly photosopped picture with multiple changes to reason why they accepted the return where user has colored part of the photo because of her changed mindShe also took days to report it and Poshmark completely disregarded anything and allowed her to return completely against their policies and completely not caring about seller and how clearly item was photographed and the buyers photos edited
After hitting a wrong purchase button on their website I Immediately,within seconds canceled ,they charged my account and took days to process a refund which caused me to have to overdrafts on My account you cannot speak to anybody in customer service all you get are automated email responses and I want my $back in charges
I have purchased items on two separate occasions and the product arrived broken and Poshmark guarantees to take care of issues like this with refunds but I have submitted three issue emails and they will not help meThey have only responded once with directions on how to submit a formal refund and I have but they keep telling me I need to submit it and I haveThey are now not replying to any of my emails and there is not a number for me to call to speak with a personI want a refund on the two items that arrived brokenI do have pictures of all broken items
Horrible experience, item was not quality that was describedPicked my size and unfortunately dress did not fit me as shown in advertisementWhen I asked for a refund they stated “Unfortunately, this case does not qualify for a return because:
- fit issue is not a valid return reason”
They didn’t even offer a exchange for different size or a credit to poshmarkI will not do business with them again
Very limited customer support you can't reach them by phone if there's any urgent issueI'm a new seller on Poshmark and got an order when I was out of townMy brother helped me ship the item along with something else I had to shipHe accidentally mis-labeled the packagesI got in touch with customer support but *** who responded because the other item wasn't sold on Poshmark they'll not provide further assistI was trying to find a way to get in touch with the buyer but there's no way in the app after item is deliveredI'm very disappointed at the seller support I got from Poshmark and their unsympathetic respondThey don't have your back when you need themWill not use it again
I and my girlfriend signed up using Poshmark with separate accountsWell my girlfriend placed an order for some items but did not complete the purchaseIn order to get the payment for these items Poshmark went into my account and used my debit card on file to pay for these items while the debit card on her profile had insufficient fundsTwo separate accounts Poshmark sought to get paid fromFor one the transaction didn’t go through on the first account so the transaction should have stayed canceledBut instead they took money from my card and caused my account to be barred from my debit card company now I can never open a card at that institutionSince then I have also been barred from Poshmark who has poor customer service and does not make sufficient effort to help their customersI would like a full refund of my money and an apology from this company
I ordered an outfit through their website and it was not as advertisedThere were areas where the seams had come apart and frayed on the skirt part of the outfitI lodged a complaint and opened a case as soon as I received the outfit in the mailI sent pictures and reason for the dispute (on Friday 10/26/18)The website states it will come to a resolution within hoursIt has been days and I've sent them several emails with no answers back from themI payed through VenmoEven the consignee whom the outfit came thru stated that she'd like the outfit back due to the misrepresentation, but Poshmark has not resolved the issue or even sent me an email that they are working on the disputeI have pictures of the product and the email/case dispute if neededI paid a total of $via venmoOrder number was: ***
I honestly couldn’t even decide what my biggest complaint is with this companyLet’s start with what happenedIt’s simple, I ordered something off Poshmark and it never arrived- although it said it was “delivered”, I never got itAccording to Poshmark’s policy you are and I quote directly from their website “protected every time you make a purchase on Poshmark”The Poshmark website continues to say this about their policy: According to Poshmark*** What is covered If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: Undisclosed damage Incorrect or missing item Item not as described Item is not authentic If no claim is made within days of delivery, payment will be automatically released to the sellerOnce payment has been released, all sales are final and no refunds will be providedWhat is not covered Item does not fit / changed mind If the item is just not your style or does not fit you, we unfortunately cannot ac
MY ACCOUNT NAME IS *** MY ACCOUNT WAS RESTRICTED AND POSHMARK IS WITHHOLDING OVER $*** OF MY FUNDSIT IS RIGHTFULLY MINES NOT THEIRS TO KEEPYOU ALREADY TOOK OUT YOUR 20% NOW PLEASE RELEASE MY MONEY SO I CAN CLOSE MY ACCOUNT I HAVE DIRECT DEPOSITS STILL IN PROCESS SINCE FEB 15THI HAVE BEEN WAITING ON MY PAYMENT SINCE THE 15TH OF ***NOWHERE IN YOUR TERMS OF CONDITION DOES IT SAY YOU WITHHELD THE SELLERS EARNINGSDO I NEED TO GET MY LAWYER INVOLVED BECAUSE NOW YOU ARE STEALING FROM MEPLEASE RELEASE MY MONEY
I used poshmark.com to sell a cashmere sweater on Nov (my account under ***, sold to buyer *** As a seller, I followed every rule, described item in great details and with detailed pictures, and shipped same dayPoshmark NEVER paid me for selling my itemdays after receiving, buyer claimed the dress is not as described, but didn't return the item to me till days laterPoshmark refunded the buyer WITHOUT MY CONSENT, and the dress was returned with a large hole, lots of animal hair (my son is allergic so I knew it's animal hair instantly as my kid started sneezing and crying) I took the dress to a dry cleaner and found out the buyer also poured red wine on this black dress, and the hole is not fixableI contacted poshmark.com for the issue, submitted dry cleaner's receipts and pictures of damagewhole days later merchant decided to offer me a website credit of $10, which is essentially useless as shipping cost is mandatory at $or higher on t
Sold item...buyer stated item was broke even though it was brand new and in manufacturer box..she sent back 3/and wallet has vanished I sold a wallet to user *** on 3/23..it was a *** *** wallet that I had myself purchased onlineTherefore I cannot prove authenticity and this was all disclosedThe wallett sold ***$ and per buyers requestThe next day there was a dispute filed on the wallet but the item had not been delivered*** stated that it was all an accident she had made contact with posh amd that she had recieved another lv that week that was damaged and she accidentally filed under my itemThe very next day she said she was in possession of wallet but that the zipper iw damaged and it is fakeI told her to send back and that was pretty much last I heard from buyerMy wallett was sent back to me on on tracking number which I can no longer see because posh mark removed it..but the case number for open investigation is*** The wallet shows tha
I contacted poshmark to handle a returnI received a automated email but no real reply from poshmarkThis is the second time Ive needed something canceled/returned and poshmark has been absent in the situation1st there is no option for you to simply return the item so you have to go through poshmark in order to get it returned and boy do they love to take there timeThey tell you not to send multiple inquiries about an order but they fail to actually answer and only leave you days to do an actual returnI don't have all day to waste waiting for poshmark to send a return labelI want a full refund for my item Im not so sure if I will be using this company again
I have requested to speak with a manager numerous times with this company, and all I get is emails from different people not knowing a think about the situation I was charged for an item I cancelled and I was told I would get a refundI cancelled this item and received a confirmation emailed less than mins after So WHY was I still charged for the item , I will go back to using *** , this place is a joke and a complete insult to online shopping!
I made a pruchase order # ***The seller ship the the item but it was damaged during shippmentI agreed to purchase the shoes at a dicounted price from the seller I contacted posh and expplainned that both me an the seller agree that I should get partrial refund and the rest of the money should be released to the seller and I will keep the shoesNow posh is making me shipp back the shoes and would not issue me a partial refundi send them multiple email explaining that there is no point of me shipping back the shoes if I want to keep them and all I want is a partail refundDespite everythhing they send me a shipping label without even tring to rectify the situationIf I shipp them back and purchase them again I have to pay for shipping
I just starting selling boutique items on Poshmark and have bought from their wholesale merchantsOne of my wholesale orders was incompleteI ordered a set of scarves, a set of sweatshirts, a set of shirts, and a set of sweatersThree items arrived and the sweatshirts did notI got the notice to accept my order because it had arrived and instead I clicked the button that says "not delivered"It said to wait three days to see if the items show upI waited and then sent an email to customer service telling them I had not received one of my itemsBy this point I had been charged for the full orderThat happened automatically on day threeI didn't get a response other than an automated email saying it may take up to hours to get a responseI left a one star rating for the seller and mentioned I was missing an itemI got no response from her eitherI waited another week and sent another email to Poshmark, but still got no responseI'm out money for a wholesale item I did not
I shipped an item with a separate label because my Item was too heavyI emailed them the tracking informationThey cancelled the order even though it was shippedIt delivered days ago and I have the delivery confirmation, but they have refused to send my moneyThey owe me $**
I bought a LV bag I looked at the pictures, read the description, trusted PM when they said they had authenticated The bag arrived in complete disrepair - broken zipper, broken handle, dry rotted leather PM offered less than 1/of what I spent and only as credit on their site NEVER again
I placed orders with different sellersEach listing was described as like new and cost over $Order 1: Arrived...cardigan looked new but was ripped across back shoulders seam ,visible ONLY when it pulled open while being worn - didn't see this until I checked out the rear view in a mirror - UNWEARABLE Order 2: Looked good in photos but arrived badly wrinkled beneath arms, breast and at the waist - obviously worn and sweated in for hours NEEDED FUMIGATINGwas not 'like new'Order 3: NEVER ARRIVED - Post Office said it was delivered, but it must have been left at the wrong addressPosh Mark says this is my problemPost Office insists it was delivered - but it wasn'tI work from home and talk to my mail carrier ( of years) almost every day - she did NOT deliver itTOTAL LOSS : $never again I'M DELETING MY POSH MARK ACCOUNTThe policies sound great until you actually have a problem - then you realize customer service is non existent and communication is almost impossibleBuyer Beware - this site is a real gamble? Votes (0) • Bookmark • Edit review • Remove review
Similar Reviewers on ***
BUYER BEWARE! I just started shopping on Poshmark because I found a couple of items that were cheaper than ebay my mistakeWithin the last days, I've had orders cancelled by different sellers because they changed their minds (in case it helps other potential buyers, the specific sellers are *** @ *** ** *** *** *** ** and *** * ***)Yes, I got refunds in both cases, but I actually WANTED both items - that's why I purchased themPoshmark has no way of rating sellers if they flippantly cancel your orders, and the sellers can DELETE comments they don't likeIn other words, you have ZERO protection as a buyerHeaven forbid you spend money and never receive your item or receive it in poor conditionI see no way to file a complaint on the Poshmark site*** may be overly protective of buyers, often to the detriment of sellers, but it's a much safer shopping experience
I purchased a *** *** purse from the website Poshmark.com, seller *** ***This is the posting for the purse https://poshmark.com/listing/***However, when we received the purse, it was not in the condition describedThe seller described it as in "perfect" condition but it is worn in several placesThe seller said I needed to go through the Poshmark app refund procedure, which I didI contacted them and received this statement in an email from the company, "We appreciate you reaching out to us! We are currently experiencing high volumes of inquiries and we will get back to you just as soon as we can." Poshmark's policy on their own website states that the buyer will not be charged for the item purchased until days after delivery to be sure that the buyer is happy with the purchaseHowever, my credit card was charged on 5/8/**, the date that I bought the purseThe item was not even delivered until 5/15/**I contacted P
Order Id *** Poshmark allowed a return on an item that was pictured from all angles and same item was sent to the userThey provided a clearly photosopped picture with multiple changes to reason why they accepted the return where user has colored part of the photo because of her changed mindShe also took days to report it and Poshmark completely disregarded anything and allowed her to return completely against their policies and completely not caring about seller and how clearly item was photographed and the buyers photos edited
After hitting a wrong purchase button on their website I Immediately,within seconds canceled ,they charged my account and took days to process a refund which caused me to have to overdrafts on My account you cannot speak to anybody in customer service all you get are automated email responses and I want my $back in charges
I have purchased items on two separate occasions and the product arrived broken and Poshmark guarantees to take care of issues like this with refunds but I have submitted three issue emails and they will not help meThey have only responded once with directions on how to submit a formal refund and I have but they keep telling me I need to submit it and I haveThey are now not replying to any of my emails and there is not a number for me to call to speak with a personI want a refund on the two items that arrived brokenI do have pictures of all broken items
Horrible experience, item was not quality that was describedPicked my size and unfortunately dress did not fit me as shown in advertisementWhen I asked for a refund they stated “Unfortunately, this case does not qualify for a return because:
- fit issue is not a valid return reason”
They didn’t even offer a exchange for different size or a credit to poshmarkI will not do business with them again
Very limited customer support you can't reach them by phone if there's any urgent issueI'm a new seller on Poshmark and got an order when I was out of townMy brother helped me ship the item along with something else I had to shipHe accidentally mis-labeled the packagesI got in touch with customer support but *** who responded because the other item wasn't sold on Poshmark they'll not provide further assistI was trying to find a way to get in touch with the buyer but there's no way in the app after item is deliveredI'm very disappointed at the seller support I got from Poshmark and their unsympathetic respondThey don't have your back when you need themWill not use it again
I and my girlfriend signed up using Poshmark with separate accountsWell my girlfriend placed an order for some items but did not complete the purchaseIn order to get the payment for these items Poshmark went into my account and used my debit card on file to pay for these items while the debit card on her profile had insufficient fundsTwo separate accounts Poshmark sought to get paid fromFor one the transaction didn’t go through on the first account so the transaction should have stayed canceledBut instead they took money from my card and caused my account to be barred from my debit card company now I can never open a card at that institutionSince then I have also been barred from Poshmark who has poor customer service and does not make sufficient effort to help their customersI would like a full refund of my money and an apology from this company
I ordered an outfit through their website and it was not as advertisedThere were areas where the seams had come apart and frayed on the skirt part of the outfitI lodged a complaint and opened a case as soon as I received the outfit in the mailI sent pictures and reason for the dispute (on Friday 10/26/18)The website states it will come to a resolution within hoursIt has been days and I've sent them several emails with no answers back from themI payed through VenmoEven the consignee whom the outfit came thru stated that she'd like the outfit back due to the misrepresentation, but Poshmark has not resolved the issue or even sent me an email that they are working on the disputeI have pictures of the product and the email/case dispute if neededI paid a total of $via venmoOrder number was: ***
I honestly couldn’t even decide what my biggest complaint is with this companyLet’s start with what happenedIt’s simple, I ordered something off Poshmark and it never arrived- although it said it was “delivered”, I never got itAccording to Poshmark’s policy you are and I quote directly from their website “protected every time you make a purchase on Poshmark”The Poshmark website continues to say this about their policy: According to Poshmark*** What is covered If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: Undisclosed damage Incorrect or missing item Item not as described Item is not authentic If no claim is made within days of delivery, payment will be automatically released to the sellerOnce payment has been released, all sales are final and no refunds will be providedWhat is not covered Item does not fit / changed mind If the item is just not your style or does not fit you, we unfortunately cannot ac
MY ACCOUNT NAME IS *** MY ACCOUNT WAS RESTRICTED AND POSHMARK IS WITHHOLDING OVER $*** OF MY FUNDSIT IS RIGHTFULLY MINES NOT THEIRS TO KEEPYOU ALREADY TOOK OUT YOUR 20% NOW PLEASE RELEASE MY MONEY SO I CAN CLOSE MY ACCOUNT I HAVE DIRECT DEPOSITS STILL IN PROCESS SINCE FEB 15THI HAVE BEEN WAITING ON MY PAYMENT SINCE THE 15TH OF ***NOWHERE IN YOUR TERMS OF CONDITION DOES IT SAY YOU WITHHELD THE SELLERS EARNINGSDO I NEED TO GET MY LAWYER INVOLVED BECAUSE NOW YOU ARE STEALING FROM MEPLEASE RELEASE MY MONEY
I used poshmark.com to sell a cashmere sweater on Nov (my account under ***, sold to buyer *** As a seller, I followed every rule, described item in great details and with detailed pictures, and shipped same dayPoshmark NEVER paid me for selling my itemdays after receiving, buyer claimed the dress is not as described, but didn't return the item to me till days laterPoshmark refunded the buyer WITHOUT MY CONSENT, and the dress was returned with a large hole, lots of animal hair (my son is allergic so I knew it's animal hair instantly as my kid started sneezing and crying) I took the dress to a dry cleaner and found out the buyer also poured red wine on this black dress, and the hole is not fixableI contacted poshmark.com for the issue, submitted dry cleaner's receipts and pictures of damagewhole days later merchant decided to offer me a website credit of $10, which is essentially useless as shipping cost is mandatory at $or higher on t
Sold item...buyer stated item was broke even though it was brand new and in manufacturer box..she sent back 3/and wallet has vanished I sold a wallet to user *** on 3/23..it was a *** *** wallet that I had myself purchased onlineTherefore I cannot prove authenticity and this was all disclosedThe wallett sold ***$ and per buyers requestThe next day there was a dispute filed on the wallet but the item had not been delivered*** stated that it was all an accident she had made contact with posh amd that she had recieved another lv that week that was damaged and she accidentally filed under my itemThe very next day she said she was in possession of wallet but that the zipper iw damaged and it is fakeI told her to send back and that was pretty much last I heard from buyerMy wallett was sent back to me on on tracking number which I can no longer see because posh mark removed it..but the case number for open investigation is*** The wallet shows tha
I contacted poshmark to handle a returnI received a automated email but no real reply from poshmarkThis is the second time Ive needed something canceled/returned and poshmark has been absent in the situation1st there is no option for you to simply return the item so you have to go through poshmark in order to get it returned and boy do they love to take there timeThey tell you not to send multiple inquiries about an order but they fail to actually answer and only leave you days to do an actual returnI don't have all day to waste waiting for poshmark to send a return labelI want a full refund for my item Im not so sure if I will be using this company again
I have requested to speak with a manager numerous times with this company, and all I get is emails from different people not knowing a think about the situation I was charged for an item I cancelled and I was told I would get a refundI cancelled this item and received a confirmation emailed less than mins after So WHY was I still charged for the item , I will go back to using *** , this place is a joke and a complete insult to online shopping!
I made a pruchase order # ***The seller ship the the item but it was damaged during shippmentI agreed to purchase the shoes at a dicounted price from the seller I contacted posh and expplainned that both me an the seller agree that I should get partrial refund and the rest of the money should be released to the seller and I will keep the shoesNow posh is making me shipp back the shoes and would not issue me a partial refundi send them multiple email explaining that there is no point of me shipping back the shoes if I want to keep them and all I want is a partail refundDespite everythhing they send me a shipping label without even tring to rectify the situationIf I shipp them back and purchase them again I have to pay for shipping
I just starting selling boutique items on Poshmark and have bought from their wholesale merchantsOne of my wholesale orders was incompleteI ordered a set of scarves, a set of sweatshirts, a set of shirts, and a set of sweatersThree items arrived and the sweatshirts did notI got the notice to accept my order because it had arrived and instead I clicked the button that says "not delivered"It said to wait three days to see if the items show upI waited and then sent an email to customer service telling them I had not received one of my itemsBy this point I had been charged for the full orderThat happened automatically on day threeI didn't get a response other than an automated email saying it may take up to hours to get a responseI left a one star rating for the seller and mentioned I was missing an itemI got no response from her eitherI waited another week and sent another email to Poshmark, but still got no responseI'm out money for a wholesale item I did not