a product I purchased was not delivered in a timely manner as promised and when the product was delivered several days after agreement it was not correct color and delivered in used packaging which questions if product was new like stated I have made several attempts to contact poshmark but they only reply with the same prewritten email stating they will contact me and they don'tThey have allowed my return time to pass because they do not respondThe product arrived in a used ziplock bag and the envelope used bandaids to seal it disgusting!!!! I have photos which I sent to Poshmark and the original packaging! I also have all my emails sent to poshmark and the seller which establishes my timeframe also poshmark does not have a customer support telephone number
Complaint: ***I am rejecting this response because:TThis site allows customer abuse return policy by allowing them to lie about the condition ofnitems, wear them and return them back to the sellerThere is no protection for the sellerI am at a loss of an expensive itemThe service department are flat out lying about any and all "evidence" received. Sincerely,*** ***
I ordered an item as a gift but the person received the incorrect size I understood there is no refund, but fully expected them to send the correct itemI provided photos of the order confirmation which had the correct size ordered and I provided a photo of the actual item received Customer support would not even discuss trying to get the correct item for me I never requested a refund - but all they would tell me is a refund is against their policyI just wanted the correct item So I am out my $$ and the item I ordered
It’s a scam - stay away
Poshmark Seller,*** *** of *** *** *** cheated me and Poshmark did nothing to rectify the situation - CUSTOMERS BEWARE, if you get item that is not as advertised Poshmark will NOT help youI expressly asked about the color of a pair of boots before ordering as they are a tricky color to photographWhen the boots came, they were not the color advertised nor the color the seller said they were and neither the seller or the Poshmark site would do ANYTHING to make the situation rightI was told they were more green than turquoiseAs per Poshmark's request I sent a photo of the turquoise boots next to a garment that is actually greenWe e mailed back and forth numerous times, I jumped through their hoops, including a request to photo the boots IN DIFFERENT LIGHTING but no satisfactory responseI got notification these were delivered but did not see them on my porch until several days laterPoshmark claimed I waited too long to notify them but I told them of the problem t
I purchased an expensive item 8/25/**There is no indication that the seller has shipped it to Poshmark Headquarters (which is their policy)I have emailed Poshmark support multiple times and only get standard answers, saying the seller has a week to ship the item, to contact the seller, etcThe only way to contact the seller is through a comment on the listingI have done this multiple times with no responseThere is no phone number to contact PoshmarkI feel like I am being scammed
As previously stated, the account that is tied to the email address of this complaint, was restricted by Poshmark for repeated harassment towards other community membersThe user then self deleted their account on March 28, by selecting the delete reason "Bad Experience" and wrote an accompanying note that reads, "Closet not active due to petty as people." The account deletion was completed per the user's request
I purchased a tank top that was advertised as in good condition but when I recieved it, it has a huge hole in the armpit areaI reached out to the business on Wednesday and have not heard back
I immediately notified poshmark about a item I suspected was not authenticThey dI'd not respond back in a timely manner but they did respondThey said to send pictures which I did and they wouldon't get back to meThat was days ago and I have not heard anythingI emailed then again and still nothingAt this point it seems too late to take back the funds from the seller but I think poshmark should give me a credit
Sold an item on Poshmark as I've done several times beforePoshmark provides a prepaid shipping label for members to use once an item is soldI always use the label they provide, and this time was no differentI sent out two items, going to two separate locations on that dayI kept my receipt with tracking numbers for both itemsOnce the item has been scanned in by the ***, the information is usually uploaded to Poshmark so that the buyer and seller can view the tracking progress straight thru the appOne of the items tracking info was updated without incidentThe other items' tracking info never was updated with Poshmark for some reasonHowever, I was still able to track the package using the receipt I received from the local postal drop off locationThe package promptly arrived days after shipmentThe buyer notified me thru the app that she had in fact received the item, but could not update the transaction as having been completed due to the fact that Poshmark still had
I purchased an expensive item 8/25/**There is no indication that the seller has shipped it to Poshmark Headquarters (which is their policy)I have emailed Poshmark support multiple times and only get standard answers, saying the seller has a week to ship the item, to contact the seller, etcThe only way to contact the seller is through a comment on the listingI have done this multiple times with no responseThere is no phone number to contact PoshmarkI feel like I am being scammed
I was told by Poshmark in the past that any order over 5LBS would require a different labelAs my order was over 5lbs, I went through the help forum to try and find a way to acquire the new label (to accommodate the 7lbs)I mistakenly clicked on a prompt and it cancelled the entire orderAs I did not want to delay shipment, I took a chance and went to the post office- I was prepared to pay the difference in shipping costs and ask for a retroactive reimbursementThankfully, the original label was accepted and my package is on its way (with additional goodies as a thank you for such a large purchase)I reached out to support and this is the second/third (as I reached out twice about this matter) time that my emails have gone unansweredThe order still shows as cancelled and given that it will likely arrive tomorrow or the day after, my funds will not be available to me in a timely manner (if at all)To make matters worse, I tweeted to the company- while I see new tweet, those I ma
I sold an item through poshmark, shipped it, and it was destroyed after I shipped jt by the buyerI have made numerous attempts to contact poshmark through disputing the return, providing pictures and evidence, asking to be contacted, trying to call a phone number that has a full voicemail, I wrote on their *** page as well their *** page and they are in fact stealing from meI purchased a handbag to resell as a source of christmas money, I sold it, and then something happened to it post shipping and they will not even review my case or accommodate me in any way when I have had all perfect sales
Poshmark yet to respond to emails I have sent regarding merchandise I sold that customer refuses to returnCustomer claimed item was not as described but, when I asked that *** return to me regusedAlmost new *** boots were sold on Poshmark for just **$ yet are valued at $***Customer has now had my merchandise in his/her possession for nearly two days and could possibly be wearing them and I haven't been paid! Customer even admitted to already altering product! At this point I would like compensation of my product immediately
I have been using this app for a couple of years now and there are some great things about it but I think what really brings this app down more than other buying and selling apps is the shipping fee buyers have to pay and the commission fee sellers payThey take 20% from all sales and they claim its for shipping insurance and credit card fees but they have buyers pay for shipping and priority mail already includes insurance up to $and mostly everything I sell is below $I just dont think they should take that much out of it if they dont need to and I believe they dontI have contacted them several times about the commission fee but they always give me the same old answer which I still dont believe they need 20% from all salesThese people take money there are so many other apps you can sell on and I do poshmark basically just makes me extra cash I use a different app to make my main income, I sell jewelry online full timeI like Poshmark but the comission fee really does not go well with me and changes my view about the app and the people behind it .They need to lower the fee I mean they already have customers pay the almost $shipping fee! This app really can improve and be better but they refuse to lower the commission fee so therefore my review will always be one star for this money hungry company
I received Purse and the hardware color was messed upThis was not disclosed by the seller and not disclosed in the pictures from the sellerPosh did not support me returning this bag to the seller for a refundThis is truly bad business practice to allow
Very limited customer support you can't reach them by phone if there's any urgent issueI'm a new seller on Poshmark and got an order when I was out of townMy brother helped me ship the item along with something else I had to shipHe accidentally mis-labeled the packagesI got in touch with customer support but *** who responded because the other item wasn't sold on Poshmark they'll not provide further assistI was trying to find a way to get in touch with the buyer but there's no way in the app after item is deliveredI'm very disappointed at the seller support I got from Poshmark and their unsympathetic respondThey don't have your back when you need themWill not use it again
Poshmark’s customer service is unacceptableI received a double order and over the course of a week before the seller shipped anything, I contacted Poshmark times and received no responseThe seller misled me by offering me a discount right after I ordered an item; I accepted it, unaware it was actually an offer for a separate but identical itemSo I ended up with two of the same itemThere was no way for me to contact the seller, and all my attempts to contact Poshmark about it were ignored, until the day after the seller shipped the double orderPoshmark sent me a scripted reply that basically amounted to a huge “we got our cut, screw you”Their business model is predatoryThey don’t care about the customer as long as they get their piece of the salesThey expect customers to cancel an order within hours but take a week or more to respond to complaintsI didn’t cancel the double order within hours because I didn’t realize it was a double orderPoshmark finally offered
I am a user on the poshmark app to buy/sell itemsI sold a dress, with full disclosure of all details of the productThe buyer of the product had the right to open a case if they felt that the item was not as describedI have no issue that the buyer did this, however, my issue is that during this time period that Poshmark calls " case review"- they only said to me, as the seller, that the case was in review and I could send any issues or comments to them about the caseAt this time, I had requested the reason the buyer opened the case, as well as to see the photos that were submittedPoshmark failed to provide me with these items, and failed to even respond to my request at allA few days later, I received a response that the buyer won the case and I would not be getting my credit of what I sold, and the dress returnedI feel that poshmark failed me as a customer of their site because they did not follow the proper procedures in allowing me, as a seller, to have the right to kno
I WAS SENT A KATE SPADE BAG THAT WAS NOT THE ONE PICTURED AND POSHMARK DENIED MY RETURNTHE WAS A CASE OF SELLER BAIT AND SWITCHTHEY DENIED MY RETURN SAYING THEY DID NOT HAVE ENOUGH PHOTOS AND I HAD SENT MORE THAN THE SELLER HAD ONLINEPLEASE HELP
Complaint: ***I am rejecting this response because: it did not address other concerns I have statedAnd I have received no refund that I was charged for when I was told I wouldn't be a promised a different pricePlease refund the amount that was stolen from meThank youSincerely,* ***
a product I purchased was not delivered in a timely manner as promised and when the product was delivered several days after agreement it was not correct color and delivered in used packaging which questions if product was new like stated I have made several attempts to contact poshmark but they only reply with the same prewritten email stating they will contact me and they don'tThey have allowed my return time to pass because they do not respondThe product arrived in a used ziplock bag and the envelope used bandaids to seal it disgusting!!!! I have photos which I sent to Poshmark and the original packaging! I also have all my emails sent to poshmark and the seller which establishes my timeframe also poshmark does not have a customer support telephone number
Complaint: ***I am rejecting this response because:TThis site allows customer abuse return policy by allowing them to lie about the condition ofnitems, wear them and return them back to the sellerThere is no protection for the sellerI am at a loss of an expensive itemThe service department are flat out lying about any and all "evidence" received. Sincerely,*** ***
I ordered an item as a gift but the person received the incorrect size I understood there is no refund, but fully expected them to send the correct itemI provided photos of the order confirmation which had the correct size ordered and I provided a photo of the actual item received Customer support would not even discuss trying to get the correct item for me I never requested a refund - but all they would tell me is a refund is against their policyI just wanted the correct item So I am out my $$ and the item I ordered
It’s a scam - stay away
Poshmark Seller,*** *** of *** *** *** cheated me and Poshmark did nothing to rectify the situation - CUSTOMERS BEWARE, if you get item that is not as advertised Poshmark will NOT help youI expressly asked about the color of a pair of boots before ordering as they are a tricky color to photographWhen the boots came, they were not the color advertised nor the color the seller said they were and neither the seller or the Poshmark site would do ANYTHING to make the situation rightI was told they were more green than turquoiseAs per Poshmark's request I sent a photo of the turquoise boots next to a garment that is actually greenWe e mailed back and forth numerous times, I jumped through their hoops, including a request to photo the boots IN DIFFERENT LIGHTING but no satisfactory responseI got notification these were delivered but did not see them on my porch until several days laterPoshmark claimed I waited too long to notify them but I told them of the problem t
I purchased an expensive item 8/25/**There is no indication that the seller has shipped it to Poshmark Headquarters (which is their policy)I have emailed Poshmark support multiple times and only get standard answers, saying the seller has a week to ship the item, to contact the seller, etcThe only way to contact the seller is through a comment on the listingI have done this multiple times with no responseThere is no phone number to contact PoshmarkI feel like I am being scammed
As previously stated, the account that is tied to the email address of this complaint, was restricted by Poshmark for repeated harassment towards other community membersThe user then self deleted their account on March 28, by selecting the delete reason "Bad Experience" and wrote an accompanying note that reads, "Closet not active due to petty a
s people." The account deletion was completed per the user's request
I purchased a tank top that was advertised as in good condition but when I recieved it, it has a huge hole in the armpit areaI reached out to the business on Wednesday and have not heard back
I immediately notified poshmark about a item I suspected was not authenticThey dI'd not respond back in a timely manner but they did respondThey said to send pictures which I did and they wouldon't get back to meThat was days ago and I have not heard anythingI emailed then again and still nothingAt this point it seems too late to take back the funds from the seller but I think poshmark should give me a credit
Sold an item on Poshmark as I've done several times beforePoshmark provides a prepaid shipping label for members to use once an item is soldI always use the label they provide, and this time was no differentI sent out two items, going to two separate locations on that dayI kept my receipt with tracking numbers for both itemsOnce the item has been scanned in by the ***, the information is usually uploaded to Poshmark so that the buyer and seller can view the tracking progress straight thru the appOne of the items tracking info was updated without incidentThe other items' tracking info never was updated with Poshmark for some reasonHowever, I was still able to track the package using the receipt I received from the local postal drop off locationThe package promptly arrived days after shipmentThe buyer notified me thru the app that she had in fact received the item, but could not update the transaction as having been completed due to the fact that Poshmark still had
I purchased an expensive item 8/25/**There is no indication that the seller has shipped it to Poshmark Headquarters (which is their policy)I have emailed Poshmark support multiple times and only get standard answers, saying the seller has a week to ship the item, to contact the seller, etcThe only way to contact the seller is through a comment on the listingI have done this multiple times with no responseThere is no phone number to contact PoshmarkI feel like I am being scammed
I was told by Poshmark in the past that any order over 5LBS would require a different labelAs my order was over 5lbs, I went through the help forum to try and find a way to acquire the new label (to accommodate the 7lbs)I mistakenly clicked on a prompt and it cancelled the entire orderAs I did not want to delay shipment, I took a chance and went to the post office- I was prepared to pay the difference in shipping costs and ask for a retroactive reimbursementThankfully, the original label was accepted and my package is on its way (with additional goodies as a thank you for such a large purchase)I reached out to support and this is the second/third (as I reached out twice about this matter) time that my emails have gone unansweredThe order still shows as cancelled and given that it will likely arrive tomorrow or the day after, my funds will not be available to me in a timely manner (if at all)To make matters worse, I tweeted to the company- while I see new tweet, those I ma
I sold an item through poshmark, shipped it, and it was destroyed after I shipped jt by the buyerI have made numerous attempts to contact poshmark through disputing the return, providing pictures and evidence, asking to be contacted, trying to call a phone number that has a full voicemail, I wrote on their *** page as well their *** page and they are in fact stealing from meI purchased a handbag to resell as a source of christmas money, I sold it, and then something happened to it post shipping and they will not even review my case or accommodate me in any way when I have had all perfect sales
Poshmark yet to respond to emails I have sent regarding merchandise I sold that customer refuses to returnCustomer claimed item was not as described but, when I asked that *** return to me regusedAlmost new *** boots were sold on Poshmark for just **$ yet are valued at $***Customer has now had my merchandise in his/her possession for nearly two days and could possibly be wearing them and I haven't been paid! Customer even admitted to already altering product! At this point I would like compensation of my product immediately
I have been using this app for a couple of years now and there are some great things about it but I think what really brings this app down more than other buying and selling apps is the shipping fee buyers have to pay and the commission fee sellers payThey take 20% from all sales and they claim its for shipping insurance and credit card fees but they have buyers pay for shipping and priority mail already includes insurance up to $and mostly everything I sell is below $I just dont think they should take that much out of it if they dont need to and I believe they dontI have contacted them several times about the commission fee but they always give me the same old answer which I still dont believe they need 20% from all salesThese people take money there are so many other apps you can sell on and I do poshmark basically just makes me extra cash I use a different app to make my main income, I sell jewelry online full timeI like Poshmark but the comission fee really does not go well with me and changes my view about the app and the people behind it .They need to lower the fee I mean they already have customers pay the almost $shipping fee! This app really can improve and be better but they refuse to lower the commission fee so therefore my review will always be one star for this money hungry company
I received Purse and the hardware color was messed upThis was not disclosed by the seller and not disclosed in the pictures from the sellerPosh did not support me returning this bag to the seller for a refundThis is truly bad business practice to allow
Very limited customer support you can't reach them by phone if there's any urgent issueI'm a new seller on Poshmark and got an order when I was out of townMy brother helped me ship the item along with something else I had to shipHe accidentally mis-labeled the packagesI got in touch with customer support but *** who responded because the other item wasn't sold on Poshmark they'll not provide further assistI was trying to find a way to get in touch with the buyer but there's no way in the app after item is deliveredI'm very disappointed at the seller support I got from Poshmark and their unsympathetic respondThey don't have your back when you need themWill not use it again
Poshmark’s customer service is unacceptableI received a double order and over the course of a week before the seller shipped anything, I contacted Poshmark times and received no responseThe seller misled me by offering me a discount right after I ordered an item; I accepted it, unaware it was actually an offer for a separate but identical itemSo I ended up with two of the same itemThere was no way for me to contact the seller, and all my attempts to contact Poshmark about it were ignored, until the day after the seller shipped the double orderPoshmark sent me a scripted reply that basically amounted to a huge “we got our cut, screw you”Their business model is predatoryThey don’t care about the customer as long as they get their piece of the salesThey expect customers to cancel an order within hours but take a week or more to respond to complaintsI didn’t cancel the double order within hours because I didn’t realize it was a double orderPoshmark finally offered
I am a user on the poshmark app to buy/sell itemsI sold a dress, with full disclosure of all details of the productThe buyer of the product had the right to open a case if they felt that the item was not as describedI have no issue that the buyer did this, however, my issue is that during this time period that Poshmark calls " case review"- they only said to me, as the seller, that the case was in review and I could send any issues or comments to them about the caseAt this time, I had requested the reason the buyer opened the case, as well as to see the photos that were submittedPoshmark failed to provide me with these items, and failed to even respond to my request at allA few days later, I received a response that the buyer won the case and I would not be getting my credit of what I sold, and the dress returnedI feel that poshmark failed me as a customer of their site because they did not follow the proper procedures in allowing me, as a seller, to have the right to kno
I WAS SENT A KATE SPADE BAG THAT WAS NOT THE ONE PICTURED AND POSHMARK DENIED MY RETURNTHE WAS A CASE OF SELLER BAIT AND SWITCHTHEY DENIED MY RETURN SAYING THEY DID NOT HAVE ENOUGH PHOTOS AND I HAD SENT MORE THAN THE SELLER HAD ONLINEPLEASE HELP
Complaint: ***I am rejecting this response because: it did not address other concerns I have statedAnd I have received no refund that I was charged for when I was told I wouldn't be a promised a different pricePlease refund the amount that was stolen from meThank youSincerely,* ***