Peoplefinders.com

We have reviewed your account and found that an order for a search was placed by you on 2/7/2015. At that time you chose to receive a discounted price for the report ($0.95) PLUS a three day Trial to the Membership. Our customer service was available to take your cancellation at any time via...

you online account manager, email or phone. The site states "If canceled within 3 days, pay only $2.95 for trial. After the trial, you will be billed $24.95/month." We did not receive your cancellation until 2/11/2015, four days after the three day Trial Membership was initiated. Therefore you were billed the Membership fee ($24.95) on the fourth day. The charge is non-refundable per the Terms you agreed to. Your Membership will automatically expire on 3/13/2015, and you can enjoy all the great benefits of this service until then.

The information we provided is from public record. As we state on our website this information is provided as-is. Service was rendered.  Our records show the customer also used our service in 2014, the service was rendered, however they requested a refund at that time as well. Our Terms of Use...

state that this information is self reported public record.  Per the Terms of Use that the customer agreed to during check out, this product is not refundable.

Our website does not state that we offer marriage or divorce certificates. We offer marriage and divorce searches. There is a pop up box that shows on the website that shows that states and years that we offer. Unfortunately, per our Terms of Use agreed to at the time of purchase no refunds will be...

issued.

The PeopleFinders Rewards program allows you to receive discounted prices on the many of the reports offered on our website. This extra service is presented to our customers through a full-page offer directly after checkout. Users may either accept or decline the offer. Our records show on 3/15/2014...

you affirmatively selected to enroll in this membership by clicking "Yes, sign me up for PeopleFinders Rewards" instead of declining the offer directly below. PeopleFinders Rewards members also have access to-* Free self-background checks every month* Free family safety alerts show registered sex offenders in your neighborhoodFor the period of your membership you were charged each month. Our Customer Service was available to take your cancellation at any time via your online Account Manager, email or over the phone. Per your request over the phone on 10/28/2014 your account was closed. Your call was escalated to a supervisor per your request. Per that request, the maximum exception to the Terms you agreed to was applied to your account and two refunds of $24.99 were issued as a courtesy. The supervisor then informed you that no further courtesy refunds were available. In conclusion, we have refunded a total of $49.98, your account is closed and there will be no further automatic billing.

The customer is going through his bank to dispute these charges. No further refunds will be issued.

I am rejecting this...

response because: I was never aware that I had an active account.  I indicated that I did not want an account at the one time that I tried their service.  I have never used the account, and never believed that I had ever agreed to an account.  It was not until now that we noticed the monthly charge on our credit card. It is quite clear, from the number of consumer complaints against this company, that they engage in questionable business practices designed to take advantage of people like myself.  It is totally illogical that I, or anyone else, would maintain an account, at a cost of $25/month, that they NEVER used.  Their assertion that I Did not request termination of the account until today is totally fallacious.  I indicated, on the phone, that I did not want the account established in May of 2015.

The PDF provided refers to another product available on the website. The customer was require to check the box acknowledging the Terms of Use on the checkout page.

We take these matters very seriously and have reviewed the two calls on file from you to our Customer Care Department on 12/29/2014. We will take appropriate action. We apologize for any inconvenience caused by your experience over the phone. During the first call we found that the...

representative advised, per your request, that the first two attempts to charge $0.98 to your card failed due to a zip code mismatch and that your third attempt, a $1.95 charge, did successfully go through. During your second call to our Customer Care Department, the representative advised per your request that there was "no manager available right now" and that they would "be in at 9:30am." She also offered you a voicemail so that the supervisor could call you directly at a later time. We have confirmed that your call was in fact transferred to the supervisor voicemail at the end of this call and not disconnected by this representative. You also requested to have your Public Record information removed from our search results. The representative confirmed we do offer the option to remove your information through a self-service online tool. She continued that we do not accept opt out requests over the phone. We found no instance during these two calls of a representatives "yelling and screaming" or using "horrible names." In contrast, we find that in your frustration with having to go online to manage your own Public Profile on PeopleFinders.com you had used several insults and vulgar language when dealing with the second representative. All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported. We are not required to remove any information from our website; however, we offer the option to as a courtesy. We are not refusing to remove your information. We will remove this information from being searched on our site once we receive your request. For your convenience, below is a direct link to the opt out page.http://www.peoplefinders.com/manage/default.aspx In conclusion your account was closed per your online request on 12/27/2014, the charge of $1.95 is non-refundable per the Terms you agreed to and you are welcome to request a removal of your Public Profile on PeopleFinders.com by using the online form provided.

We are sorry that you did not receive the results you were hoping for. We have reviewed your report and found that the results were that there are [redacted] No Records Found [redacted] for Nationwide Criminal under the criteria you used. When you order a report, our system searches through billions of public...

records and collects every piece of relevant information. PeopleFinders is charged to access these databases whether the information you are seeking is available or not. The charge is for us to conduct a search on your behalf, not to return a particular result. We are unable to provide a refund, but we will be happy to run additional searches to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

thank you for providing the link. We have started the process to remove your information from our website. Please allow 5-7 business days for the removal to complete.

I am rejecting this response...

because:The email address the phone operator found using my credit card number was registered as [redacted]. But when I tried to use it to access peoplefinders.com, it says there is no account associated with this address.Last name: [redacted]First name: [redacted] OR [redacted]. However, in my first phone call the phone operator said my first name does not correspond what you have on the system. She refused to provide me with help, and refused to tell me what that first name was on your system.

We give customers a free 3 days of service. If they do not cancel before the end of the trial period they then are billed for the membership fee. This is stated at the time of purchase. The customer agreed to this before checking out. They clicked to agree to the Terms of Use. Per the terms of use...

on the website months that have already been billed are not refundable. However, we have canceled any further renewals, there will be no further billings per the customer request.

At the time of purchase on 8/17/2014 you with an offer to a 3 day trial to our Membership through a full-page offer directly after checkout. You had the option to accept or decline this offer. Our records show you affirmatively selected to enroll in this trial membership. This...

membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and  valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per this complaint, and as a onetime courtesy, we will grant one additional refund of 24.95.  Please allow 2-5 business days for the refund to process back into your credit or debit card. Your account with PeopleFinders.com is now closed.

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to...

cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day. Per this complaint, and as a onetime courtesy, we will grant one refund of $24.95 for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

I am rejecting this response because: If you are not giving out correct information you should not be giving out any information. The information that you gave out on me was completely wrong.  No excuse not to have correct information.  You did not full fill your part of the agreement.

I accept the response from People finders. They are refunding my money and we have settled our issue.

At the time of purchase on 8/8/2014, this customer had a choice to accept a special discounted price available with a monthly membership ($19.95) or the full price for the search without membership ($39.95). The membership option provides a three day trial to try our services. Our membership...

service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. On the next payment information page, the consumer is provided with an entire section directly below the total outlining the terms of the membership. This again clearly and conspicuously states that after the initial trial, unless the consumer cancels the service, it will continue monthly and the card they provided will be charged. This will continue until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than two times on two pages before the order is complete. Our records show this customer affirmatively selected to enroll on 8/8/2014. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership this customer was charged each month. During that time, our customer service is available to take the cancellation at any time. Per his online request on 11/6/2014, three months after the membership was initiated, we closed the account and issued a refund for the most current month of service at $29.95 as a one-time courtesy. There are no further refunds available.

To fulfill your opt out request you will need to follow the automated process online. For your convenience, below is a direct link to the opt out page.[redacted]

I am rejecting this response because:it was under a free trail and it was cancelled the same day so there should not be a charge for cancellation fee.

The customer came to our self service web site on 03/30/16 and purchased a $14.98 background check membership then proceeded to run a background report. No refund will be issued.