Peoplefinders.com

PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories,...

property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. At the time of purchase on 12/8/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your initial request over the phone on 8/3/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership.  There are no further courtesy refunds available on your account.

This matter has been resolved with Mr. [redacted]l directly. For record keeping purposes we would like to confirm with the Revdex.com that Mr. [redacted]l has been fully refunded. What we we're not able to issue back electronically has been issued manually by check.

At the time of purchase on 6/11/2015 you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email...

addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and  valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification from you that you wished to cancel this trial. The 3 day trial has ended; therefore, as stated during checkout, you were charged the membership fee ($24.95) on the fourth day and for every month thereafter. Per your request over the phone on 8/18/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card. The previous charges are non-refundable per the Terms you agreed to.

The customer signed up for PF Rewards online. No cancellation attempt was made.  No refunds will be issued. We have canceled this membership as of today.

The automatic renewal was mentioned in standard text on each page of checkout and it is the online consumers responsibility to read and understand what they are purchasing. You made an online purchase with our company and, as stated, users may cancel online or over the phone. As a courtesy we have refunded the most current membership fees. Due to the Terms you agreed to and the amount of time that has passed since the other membership fees have been charged, you are responsible for the other charges. Again, you selected the monthly membership and failed to contact us to cancel for over a year. As stated clearly and concisely several times on during checkout you were to be billed each month until you cancelled the membership. Our customer service was available to take your cancellation at any time and our phone number is listed each month directly next to the charge on your statement. Additionally, the Terms of Use you agreed to simply state that by using our service you are certifying that you are over eighteen years old. It does not ask or discriminate if a user is a senior or not. Feel free to review the Terms of Use on PeopleFinders.com if you have any other questions or concerns.

I am rejecting this response because: I do not care       there sales pitch does not say what they are saying now.   there website also steers people to pay for another service that is not necessarily factual either       very misleading       my next step would be the state attorney general complaint department...thank you Revdex.com

The customer agreed to the trial membership during the purchase and did not make an attempt to cancel until 06/02/16. Per our Terms of Use, no further refunds will be given.

Please provide the email address that the account was opened under.

We have issued a refund of $29.85 for the six month membership the customer had purchased.

I am rejecting this response because:  I did NOT sign up for a monthly membership and I contacted them via email appeared,   Please provide documentation supporting me signing up that has my signature on it as I know for a fact I did not sign up for a monthly membership.  I've tried being patient with this company, I've used them three times in the past and each time I do this happens!  I will never use them again and their reputation for this precise type of activity is documented in nasty comments by hundreds of consumers.  They are extremely deceptive.  I will dispute this charge with my credit card if that's the route I need to take.  I received no membership email, nothing detailing any membership, etc AT ALL!

I am rejecting this response because: Their response does not answer the complaint, how my credit card company responses has nothing to do with them responding to my complaint. They need to provide written documentation that I committed to an on-going charge of $29.95 per month. They have not provided that information, only quoting their terms of use policy. They need to provide proof that I accepted these charges. Thank you.

I am rejecting this response because:  The report was completely bogus...

and did not have complete information including my correct email address which I used to order the report.  The business did not deliver on it's advertised claims: criminal information, marraige records, divorce records, contact information.  They did not perform according to their advertisement.

I am rejecting this response because:I was told that the sources would be emailed to me so that I could find where this erroneous information of my death could be corrected ... this could cause problems with my insurance etc if it truly in the public who placed it there it needs to be addressed as the company states they are the best in reporting if so they should know the source and if they don't they shouldn't be in the business.

Thank you , we will be calling soon.

We are unable to locate the account. Please provide the email address the account was opened under.

A supervisor called the customer on 2/22/16 and there was no answer. We left a message on their voicemail. We refunded them in the amount of $29.95. We can only provide the general public with access to Public Record. Employment records are not open to the public, those are not included in our...

reports. The customer ran a Background Report on [redacted] for $10.45. This service was rendered. Per the Terms of Use there are no refunds on our products. There is  a Link to our Terms of Use on our website.

The website clearly states that the product selected comes with a membership. As the Terms of use state the product is not refundable. Services were rendered. However, we will refund the most current months billing of $24.95 on 12/18/15. There will be no further billings.

I am rejecting this response because not once did they state they would refund the initial month charge and since it had been less than a month, there should not have been an issue. Their repeated claims that the buyer is informed is rubbish since if you are no a phone trying to get an phone number it is not easy to see the fine print. I am sure there are those that may want to use this service for it's full capacity, but by the number of customers complaining about their practices, it seems that a majority of customers are not aware what they are agreeing to when they try and get just one phone number.Furthermore if they had not wasted our time and just said we always refund the 1st month if the client is not satisfied, missed or misunderstood the terms of the online acceptance, then I would not have bothered writing the Revdex.com or calling American Express. The only way I found out about getting the credit for that first charge was when I went to the website and logged in to cancel. It then told me about the credit. I will cancel the dispute with my credit card once I see a credit on my statement. If the credit card company sees this, they would remove the credit that they had issued. All I can say is they are pros at dissection.

I didn't expect a crappy company like them to do the right thing. It was my fault. I should have looked at their reviews before purchasing. I would have seen that they only received one star, and I'm betting that they received that one star because it is the minimum. Thank you for your assistance.

I am rejecting this response because: I was unaware that I had to cancel the service within the three day period.  I thought I was paying for one phone number.  My life is hectic and I needed one phone number.  I would not have paid for the one phone number, let alone months of service.  My time in August was spent getting two children off to college, buying their books, taking care of my father who is ill (my mother died in April) and returning to my job as a public school teacher.  I have not been any less busy since then, and I just happened to notice these charges on my credit card bill for this month.   My complaint is the method that they do business, having a system set up that forces you into a plan by you unknowingly spend money they don't intend to spend.  My account with them will show I never looked up another number since August.