Peoplefinders.com

We want to make sure you are aware your Revdex.com complaint was placed to PeopleFinders.com through the Revdex.com and not PeopleFinder.com. Additionally, we do not have a representative named [redacted] in our Customer Care department. Therefore we believe you may be contacting the wrong company. Our contact information is below if needed.PeopleFinders.com Customer Care(800) 718-8997Monday-Friday 7:00AM-6:00PM (PST)Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Our records show your [redacted] trial membership was started on 10/19/2015 and successfully cancelled via email on 10/21/2015, within the three day trial. We are concerned because the interaction you are describing was not with PeopleFinders.com. Our phone number is [redacted]...

[redacted]. Please compare that number to the one you called. We do accept cancellations online, via email and over the phone. We want to stress that we will never remote-connect to a customer's computer.

We have reviewed our files and found a ticket with our IT department to remove this listing. We apologize for any delay they are working to resolve this issue and suppress your records from appearing in this directory. Thank you for informing us the listing still appears and please allow at least...

one more business day for the changes to reflect online.

our data is derived from Public Records. We do continually update our data bases. However, the reason why our Terms of Use state that the data cannot be guaranteed is because it depends on the person themselves reporting it in one matter or another to public record. The fee we charge is not for the...

accuracy of the data , but to conduct the search  in our data base. Per our Terms of Use the product is not refundable.

We feel we have already addressed these concerns. Cancelling a membership is the same as canceling the automatic renewal.

Please note, this is a copy and paste of the company I have the complaint with from my credit card statement. It is the only information I have which clearly shows their phone number regardless of the name this company goes by.$12.55PEOPLEFINDERS.COM 00800-718-8997 CA1415084400000Nov 4 2014Nov42014PEOPLEFINDERS.COM 00800-718-8997 CA$24.95                                    ...⇄ Updating Results ... Costco TrueEarnings Card - 51003TODAY15thDecemberGo To TodayDecember 2014SuMoTuWeThFrSa3012345678910111213141516171819202122232425262728293031123TODA...⇄ To TodayDecember 2014SuMoTuWeThFrSa3012345678910111213141516171819202122232425262728293031123Acti...⇄ to launch comment card

I am rejecting this response because: People Finders' response repeated what I said, that I had not accepted their representative's offer of credit for the most recent month. If I had done that it would have rendered any further complaint null and void. As I go back to their website and repeat the steps I took to purchase a report on a single person, I still see that the wording of the monthly service and charges is in very small, faded print. My argument is that it is intentionally misleading for some people. Unfortunately I was one of those people, roped into a monthly service when all I wanted to do was purchase one report. I sincerely thought I was buying one report for $19.95. While I thank People Finder's for refunding me the most recent month, I would like to request 1 month additional refund based on their misleading display of policies.

I am rejecting this response because: on peoplefinders.com home page there is no mention of refund or that a refund is not available.   I thank you for the $2.95 refund but I would like a total refund just like any other company in this country would do if a costumer was unhappy with there purchase.

I am rejecting this response because: I did not call in to their customer care. I was able to stop recurring charges online. I would still like a refund of the 25$ they stole

I am rejecting this response because:I received notification that I had made a purchase, and that it was charged to my credit card. I did not receive notification that I supposedly signed up for a trial membership, nor that or when I was charged for such membership should I not cancel by a certain date. Even if I did sign up for such membership, I have no evidence of it or notification -- which is why I cannot attach anything, because such e-mail or other notice does not exist. Clearly, I was being misled to believe I had only made the initial purchase. this remains a very bad business practice to me. Do you have evidence of me signing up? can you please put that forward? Otherwise, I remain to assume that you continued to charge my credit card without authorization. Thank You. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  Thank you for giving at least  most of the money I see you took afyrt all only 9.95 from my account so I feel the matter closed .

I am rejecting this response because I feel that I've been duped into a erroneous 3-day trial period providing outdated info along with numerous other consumers as indicated on [redacted] which lists 19 pages of consumer complaints.  It was my understanding that the 3-day trial would be a $1.95 "one time" payment.  However, received the 1st bill in August for July charge of $24.95 and contacted Peoplefinders to dispute the charge but agreed to pay the $24.95 billed as I was advised by the rep that there would be NO further charges so I promptly paid the bill.   In Sept. received a 2nd bill for $24.95 and contacted Peoplefinders to dispute the charges and spoke to rep [redacted] who advised me that a credit would issued for the full amount.  Received the 3rd bill on October 10thfor $24.95 with a payment due date of November 10th, 2014 I then contacted Peoplefinders again to dispute the charges but was told that I had to contact my credit card company.

I am rejecting this response because:perhaps now there is a disclaimer or the URL has been updated. I read the terms and no mention of a cancellation fee was provided.

I am rejecting this response because:The terms of this offer were not adequately explained.  No email was sent explaining that I had accepted this plan.  No receipt was sent for this plan (although I did receive a receipt for the one search I performed).  I did not make any other searches after the initial one nor did I use any of the benefits outlined.I don't think that the terms of this plan are clearly stated or followed up on.  Rather it is hidden, unclear when the initial search is performed.  PeopleFinders does not send any monthly receipts or statements.  I only found out about these charges when I opened my credit card statement.  By then I had been charged not once but twice for a total amount of $49.99.  I have not used any of these services at any time before or since and believe I am entitled to a full refund.PeopleFinders should look carefully at the way this program is presented and implemented to avoid fraudulent use of the credit card number I provided to pay for the initial search  I believe this plan is deliberately confusing and obscure to  lure consumers to sign up without their knowledge.  This way PeopleFinders can collect at least the first two months of fees before the consumer is the wiser.  This iis an instance of computer fraud and scam schemes.

I am rejecting this response because ; it is not true. I got no report if I log on and try to read it they will bill me again.

Please provide the email in which the account was opened to assist in locating the account.

We apologize for the confusion. It appears that the customer had selected a Premium Membership to be active on that same day. However, we went ahead and refunded the $14.98 today.

We apologize for any confusion. There are 2 accounts we find in your name. The first account was set up on 7/04/15 with a charge of $0.97 and $0.98. This is the account the rep found when you called in. After doing further research, we found a more recent account set up on 1/13/16 ( these are the...

charges in your question) They were for a reverse phone search on #[redacted] for $0.48. You then received a voucher for a second search at $0.47.  You had also signed up for a membership at that time for $24.95. However, we have refunded you the $24.95. There will be no further billings.

PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. The information is not guaranteed. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. Again the charge is non-refundable per the Terms you agreed to.

I am rejecting this response because:your website is set up to confuse consumers on what they are choosing to pay or not pay.