Peoplefinders.com

At the time of purchase, you had a choice to accept a special discounted price available with a monthly membership ($0.95) or the full price for the search without membership ($1.95). If you did not wish to enroll in membership you could choose the full price for one report. The membership provides...

a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then, on the next payment information page, you were again provided with an entire section beside the total outlining the terms of the membership. This clearly and conspicuously states that after the initial trial, unless you cancel the service it will continue monthly and the card you provided will be charged until you tell us to cancel the membership to avoid future charges. The membership is mentioned no less than two times on two pages before the order is complete. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of your membership you were charged each month. During that time, our customer service is available to take the cancellation at any time. We received notification that you wished to close your account over the phone on 11/25/2014, four months after the membership had been initiated. At that time we agreed to refund two membership fees of $24.95 each. Per this complaint we will refund one additional membership fee of $24.95 as a courtesy. In conclusion, you have received credits for three months of service totaling $74.85, your account is closed and there will be no further automatic billing.

We are sorry you are having trouble viewing your report. We have reviewed your account and found that the report you purchased for $0.98 has been available for viewing on your account. Fortunately, every report you order is available at PeopleFinders.com for 90 days. To view your report,...

simply login to your account at [redacted], then click the “My Account” link in the upper right corner of the page. You will be shown a list every report you have ordered. You can click on any of the reports to view them online. We do not sell auto parts and we have no record of a $37.00 charge.

The customer purchased a trial membership on 01/11/16  for $9.95 instead of the $39.95 full price for a background report. The trial was not canceled therefore the membership was charged from February through May. The cancelation did not occur until 05/16/16 over the phone. A refund was issued...

for $29.95 for the month of May since there was no prior cancelation. Per our Terms if Use no further refunds will be issued.

Thank you for the direct link. We have started the process of removing this information from our website. Please allow 5-10 business days for the removal.

On 02/22/16 an account was opened on our website online. Please clarify if the customer ever went to our website to run a background check and sign up for the memberships.

Hello. Shortly after having sent the complaint to you, the company moved forward with a full refund.  I wish to modify this and add their resolution action.

This is the first time I can recall paying too much for any product or service and not being compensated for the overcharge.  I normally look closely at terms of payment to make sure the product or service matches the payment.  I used the Peoplefinder service one time and was willing to pay the expected cost of $0.95 which showed on my Visa bill as two separate charges of $0.48 and $0.47.  It was clearly not my intention to sign up for an ongoing $24.95 monthly service.  From their response and the presentation of their payment terms, the intention of Peoplefinders is to trick individuals into signing up for the $24.95 monthly billing. Please let me know what steps are necessary to recover the full $99.80. I plan to lodge a complaint with the Sacramento District Attorney regardless of whether or not Peoplefinders refunds the full $99.80. Thank you again for your response.  I will be watching closely for any communication on the subject. [redacted]
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We have reviewed our files and found an order for a search was placed by this customer on 6/16/2014. At that time a $1.95 Reverse Phone Lookup Report plus Reverse Phone Membership Trial was selected. This trial was cancelled via the online Account Manager on 6/17/2014. We show continued usage up...

until expiration on 6/19/2014.
On 7/11/2014 a separate order for a search was placed. This second time the exact same $1.95 Reverse Phone Lookup Report plus Reverse Phone Membership Trial was chosen and the customer proceeded through the same checkout process. This time we did not receive notification that they wished to cancel the trial within the three day trial period. Therefore, they were charged the membership fee ($24.95) on the fourth day, and for every month thereafter. In addition, our records show this user ran many searches up until 9/30/2014, utilizing the membership for three months after it was initiated. On 10/17/2014 we cancelled the membership per her initial request over the phone.
Given that we have provided the ability to run unlimited searches for a monthly membership fee our Terms do not allow for refunds. This customer has also mentioned that they have already contacted their bank or Credit Card Company and filed a dispute. Often, due to the dispute, they are given a conditional refund by the bank; therefore we cannot offer them a courtesy refund. In conclusion, the charges are non-refundable per the Terms agreed to and continuous usage on the account, the account is closed and there will be no further automatic billing.

The product you initially selected is advertised by stating "5 Months of UNLIMITED Searches $9.95/mo ($59.70 Today)." Our records show that you selected the product and proceeded through checkout. Charges are normally non-refundable per the Terms of Use you agreed to. Our records indicate that...

when you called the representative, he advised that one month of membership by itself is $19.95. In order to receive the $9.95/mo price you need to purchase the full 6 months at $59.70. The representative made a one-time exception to our Terms and granted a refund of $59.70. You then proceeded to purchase a one month period of the same membership at $19.95. Given that you are purchasing the ability to run unlimited searches for a set amount of time, our Terms do not allow for refunds. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result.
Every report you order is available at PeopleFinders.com in your My Reports section. To view your report, please login to your account at PeopleFinders.com/login, then click the “My Reports” link in the upper right corner of the page. You will be shown a list every report you’ve ordered. You can click on any of the reports to view them online. Your report may have several tabs, and you can click each one of them to see more information. If you would like a permanent copy, click the “Print Version” icon and you will be shown a printable version of your report.

We have refunded the customer for the membership in the amount of $12.48. However the $5.50 was for a PDF Document on a background report on [redacted], that service was rendered and per the Terms of Use not refundable.

I am rejecting this response because: HelloAs we discussed this past Friday, please reopen my Complaint #[redacted] submitted on 10/8/2015 11:07:18 AM against Peoplefinders.com.As I mentioned over the phone, the directory listing I filed the complaint over had still not been removed as I had requested almost a month ago. I was told at that time that it would take 7-10 days. While a I believe the person who I am in contact with at Peoplefinders.com is trying to honor my request, the information still had not been removed as of Friday afternoon. I was told by that Peoplefinder's representative to give it a little more time and that their IT department was now actually working on my request. As soon as the requested directory information is removed, I will then close my complaint as resolved. This should occur some time this upcoming week. Again, please reopen my Complaint until this matter actually has been resolved. Should you require anymore information, you can contact me at [redacted].Thanks Again, [redacted]

I am rejecting this response because:the company continues to deny with rote responses despite my repeated supply of detailed information. Their own published policy allows for a refund yet they're denying with no warranted reason why.

I am rejecting this response because: This company swindled me out of money through false advertising. They claim to have offered me a free search after my initial request for a...

refund, however according to their website, I should have a full month of searches anyway. (See attached) I have absolutely no desire to conduct any other searches through this companies website. I conducted only one search for one reason and no others. They have proven to be not only fraudulent, but also a horrible company to do business with, starting with the false claims and ending with terrible customer service. I paid for a service and that service was not given.

Thanks Revdex.com, peoplefinders finally removed me from their database.  Thanks for your assistance in this matter.  The case may be closed.

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about...

the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your initial request over the phone on 6/5/2015 the automatic renewal of your membership was cancelled. We have found that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories,...

property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. Normally, per the Terms you agreed to, the charge would be non-refundable. As you stated we have refunded the fee for the report you ordered. This was as a one-time courtesy to you. Allow 3-5 business days for the refund to post to your account. Our contact information, including address, is available to anyone online. For convenience, we have included the URL below.http://www.peoplefinders.com/contact-us Other information about our company is located at http://www.peoplefinders.com/about. If you have any other questions about our refund, the data we provide or other policies the Terms of Use you agreed to upon purchase can be found at http://www.peoplefinders.com/terms.aspx.

I did not see an avenue to respond...

directly to people finder. The reason they do not have any information on me is because I NEVER signed up for a trial with them or as a member. I just checked with my credit card company, American Express. $24.95 has been charged monthly to my account since December 29, 2013. Unfortunately, I did not review my statements, however, there is nothing authorizing a deduction nor approving a membership.Please advise how I can respond to the companyThank you

At the time of purchase on 4/9/2015 you had the option to choose a report at the normal price of $1.95 or the same report at a discounted price of $0.95 in turn for signing up for a 3 day trial to our Membership. Our records show you affirmatively selected the trial membership option....

This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and  valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day. Per your request on 4/15/2015 we cancelled the automatic renewal of your membership. Your membership will automatically expire on 5/13/2015, and you can enjoy all the great benefits of this service until then. The charge is non-refundable per the Terms you agreed to.

We do not change the records we have on file after a customer signs up for a membership or purchases a product. Service was rendered. As a courtesy we have refunded half of the price. A refund of $14.92 was issued to the customer.

I am rejecting this response because:  I am a senior citizen... I sometimes forget...I am appalled by the way this site provides info...I demand a complete refund...I should have just used the white pages...