Peoplefinders.com

Per our Terms of Use the customer is not entitled to a refund. As a courtesy we are offering 3 refunds for $24.95 each. No other refunds will be issued

We have refunded half of the membership fee. There will be no further billings.

I am rejecting this response because: I canceled that account within the 3 days, It made me call in and I couldn't do it online, and when I called in Feb. I ask if there were any other accounts and told I did not. I have called several time and even ask to speak to a supervisor and there has not been any response. This company seems to lose calls and cancelations, I think if they were to look at the account they would see it was not used but the one time, it did not give me the information I needed, I contacted them and they still keep billing. I want my money back from all the bills

I am rejecting this response because:The statement that they "clearly and conspicuously" relate that my credit card will be billed until I cancel is a load of horse crap. If  it was there it was not clear apparent that I was signing up for anything more than the limit three months that I thought I was. I cannot recreate the sign up page as an attachment to prove this but they are relying on this deception to bill people for services that are NOT clear and conspicuous. Even if I don't get my money back, they should be reported to the attorney general for deceptive business practices.

At the time of purchase on 1/25/2015 you affirmatively selected to enroll in a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the...

owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your request on 5/15/2015 we cancelled the automatic renewal of your membership.Given that members have access to unlimited searching and other features for a monthly fee, our Terms do not allow for refunds but simply allow users to cancel any time to avoid further billing. As we have already made a one-time exception and refunded a membership fee on this account in 2014 this time the charges are non-refundable.

We did not find an account using the information you supplied. PeopleFinders.com is a self-service website where users must select a product and proceed through checkout online. Nothing is pre-selected or pre-checked. Please provide the e-mail you used to create your account at...

PeopleFinders.com or contact us directly by calling our Customer Care department. They can also locate accounts by partial card number over the phone.

The website states clearly the two options that we have for the product. The customer states in their complaint that they in fact chose the $0.95 that comes with a trial and that they were to cancel within 3 days. As the Terms of Use state the membership is not refundable, however we did cancel any...

further billings. We provide public record data, we state that the information may not be 100% accurate and it is provided As-Is. We do not give refunds for the data.

Received your letter dated February 5, 2016 pertaining to People Finders. First of all, I believe the employee of the company thought they could get away with charging $14.98 +$0.47 & $0.48. As you can see, attached copy shoes I believed to accepting card purchase of $0.50 which was requested.  The other charges were unknown to me, as I stated previously, in my complaint. So, why would someone do this? A misunderstanding? No.  And, make a note that I never received any report. Reason I caught this.  Let’s say, perhaps, People Finders learned they cannot cheat an educated Consumer.  I wish to close this complaint, as satisfactory. If you desire additional information please let me know. I will also advise the other services in receipt of ‘complaint letter’ that this case is closed. Thank you for your service. Cordially yours,[redacted]

As our Terms of Use state the information on our website is aggregated data from Public Record. Because it is public record, this information not 100% guaranteed. We are not able to provide the requester with the source of information other than public record.The requester can opt out of our...

website, but we cannot edit any information or provide an exact source.

We apologize for the negative experience the caller says they had. We will remove their information. Please provide us with the direct URL that shows the results you want removed. Also the exact way you typed in your search. We ran a search using your name and came up with 80 different matches....

Please help us pin point which one you are so that we remove the correct information.

At the time of purchase you had the choice between a normal priced report at $1.95 and the same product at a discounted price. Our records show you chose to receive the discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive...

an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of anyaddress•Social Profile Searches – See updates on all of your friend’s social profilesin one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the currentowner and  valueYou were clearly and concisely notified about the trial membership and automatic renewal that comes with this discounted product on each page of checkout. As stated, you had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. In fact, we have no record of any direct contact from you regarding this account. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. We have cancelled the automatic renewal of your membership per this complaint. You have stated that you already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

Please provide the email address that account was opened under to assist us in locating this account.

I am rejecting this response because: My original purchase was for a 6 month membership at $4.95 per month for a total of $29.97; however, I was charged $59.70.  The limited time offer for a 1 month membership was $9.95 per month as opposed to the regular price of $19.95 per month, which was shown on the original paperwork I submitted with my complaint.  Peoplefinders.com is refunding me on $19.75 and saying that I am responsible for the remaining $39.95, which they claim is the cost of a one time comprehensive search.  I have cancelled my 6 month membership; however, still had unlimited usage for 1 month.  I appreciate the refund of $19.75; however, do not feel like I should be responsible for the remaining $39.95.  I would be willing to pay for the 1 month unlimited membership for the cost of $19.95, per the paperwork I originally sent with my complaint.  Since $19.75 has already been refunded, I would request that the remaining $20.00 be refunded as well.

At the time of purchase on 10/29/2014 you affirmatively selected to enroll to a three day trial to our services through a full-page offer directly after checkout. This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone,...

anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day. Per your request over the phone on 11/3/2014 your membership was cancelled. As a onetime courtesy, today we will grant one refund of $24.95.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

I am rejecting this response because: it is completely untrue. I never contacted this company whatsoever to request their services. I have no idea how they claim I did. If they took my money without making sure first it was me who was requesting their services, it is not my fault, therefore is not responsibility.I am outraged at their response that I accepted these charges.I would like them to give me a written statement where it shows how many times I used their website during those 2 months. If I accepted to pay them $24.99 a month, surely I used their website, I would be stupid to pay them money and not take advantage of their services.They are liars and scammers.[redacted]

Our website offers our products with our without a membership. The attached screen shots show a sample name entered in our search section. After clicking on the match the customer would like more information on, they are taken to the Product Selection Page then the Check out Page that both state that the product us coming with a membership.

We were not able to find an account using the e-mail address you supplied. We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for...

access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

I am rejecting this response because: It wasn’t an extensive report it had only her addresses and phone numbers. For personal reasons, I needed her criminal records, which the company said it had! When the website says searching it said...

criminal report available. I want my refund for 9.95! It’s the principle, not the amount of money. I paid for absolutely nothing. I should have just took 10 dollars and ripped it up and threw it away. I expect my refund in full from this HORRIBLE company that lies to rip people off. Just imagine how many people pay them to get info they never receive. This is a scam and I’ll take it to the FTC if I’m not provided a refund.

We have reviewed the account associated with the information provided here and found that it has no recent activity. This account was closed online, however, recently on 2/24/2015. We found the account we believe you are referring to registered entirely separately using...

different information. At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. We did not receive cancellation for this account until a phone call to a representative on 3/26/2015. Per this complaint, and as a onetime courtesy, we will refund one membership fee of $24.95 for the most current month of membership (3/22/2015).

Hello, we are unable to pull up your account using the email address on this message. Did you use a different email address when you made your purchase on our website?