Peoplefinders.com

Our records show you have already been assisted with this matter. Per the supervisor call on 11/3/2014 at 4:27pm you were refunded two charges of $24.95 as a onetime courtesy. Your account with PeopleFinders.com is closed.
At the time of purchase on 9/25/2014 you chose to receive a...

discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

I am rejecting this response...

because:Within the 3 day trial period I cancelled on line as they directed. After continuing to be billed I called the customer service line where it directed me to cancel on line. After discovering I was still being billed for the account I called again and was directed again to the website where I followed closely their directions to cancel on line. The next month I was billed again and then called my credit card company to stop payment. I then received an email to contact the customer service representative and when I called and spoke to [redacted] she stated that she could see that I didn't use the product but could only credit me a portion of the monthly payments and that I would have to go to her supervisor to get credit on the rest. After several days I was able to get in touch with her supervisor, [redacted] I believe, who was very rude and stated that she agreed that she could see that I did not use the product but refused to credit me the entire amount. This is obviously a company with unethical billing procedures who trap customers into a forced billing and state that they never canceled on line - I guess my cancelation was lost in the black hole of the internet. Not until I called my credit card company did I get any response/cancelation!!!

I am rejecting this response because:I paid for a product that did not yield results.  Their customer service representative mistreated me.

I am rejecting this response because: THEY cancelled my membership/account without notifying me.  I DID NOT CANCEL, therefore I should either get my money back or my membership reinstated.  I would prefer getting my money back as they are responsible for the cancellation - not myself.  They have my $59.70 & I have NOTHING back from them.  Thank you for responding in my favor in this matter.  They really are a bunch of crooks (in my opinion)   Definitely - BUYERS BE AWARE!!!

We are unable to locate under the email or the customers name. Please provided the email address that was used to open the account.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
The offending info has been deleted and Google will catch up with the deletion in a few weeks.Thanks to all and HAVE A MERRY CHRISTMAS!

While we understand it was not your intention to enroll in our Membership as we have said our records show the option you chose on PeopleFinders.com was to enroll. You failed to contact us to cancel for six months. We have issued refunds for four months as a courtesy and there are no further refunds available to you per the Terms you agreed to online. Too much time has passed for the previous two months of Membership fees to be refunded. Feel free review the Terms of Use on PeopleFinders.com if you have any questions about refunds or other policies. We feel we have already addressed your other concerns.

Our records confirm you selected the 3 Months of UNLIMITED Reports for $38.95. You affirmatively click the check-box stating "I ... understand that my card will be automatically billed ... until I cancel." This clearly and conspicuously states that your card will be automatically...

billed. We did not receive a cancellation therefore; you were billed $38.95 every three months for the duration of your membership. Per your request over email on 10/8/2015 your membership was cancelled. Your membership will expire on 11/22/2015 and you can enjoy unlimited People, Background and Reverse phone searches until then. Given that users have access to unlimited searching and other features for a monthly fee, our Terms do not allow for refunds.

Our website states that there is a $2.95 cancelation fee for the membership trial. Per our Terms Use no refund will be issued.

I am rejecting this response because:I did not see such a notice nor read of one in the "terms of...

use". I did see a notice AFTER my purchase in a confirmation email from the business. Have revisited the site and do not find any mention of a cancellation fee at [redacted]

At the time of purchase you chose to receive a discounted price ($19.95) for your Background Report in turn for signing up for a 3 day trial to our Membership (attached Screenshot 1 and 2). PeopleFinders.com does not offer a Background Report for $14.95. This membership allowed you to...

receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and value•Background Reports – Contains a wealth of information about most any individual in the United States. When you order this report, our system searches through billions of records and retrieves every relevant piece of data. You had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee ($29.95) on the fourth day.The charge of $24.99 is for PeopleFinders Rewards program. The PeopleFinders Rewards program allows you to receive discounted prices on the many of the reports offered on our website. This extra service is presented to our customers through a full-page offer directly after checkout (attached Screenshot 3). Users may either accept or decline the offer. PeopleFinders Rewards members also have access to-* Free self-background checks every month* Free family safety alerts show registered sex offenders in your neighborhoodWe did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99 on the eight day.Per your request over the phone on 3/14/2015 your membership was cancelled and your account is closed. There will be no further automatic billing. The charges are non-refundable per the Terms you agreed to.

We have a self service website, It was the customer's responsibility to cancel his account which was not done until 04/14/16.

We feel we have already addressed these concerns. Please review the attached screenshots of your 7/5/2015 purchase of $0.95 (also available for your review at any time on PeopleFinders.com) of the product they selected. Note that, as we have already explained, users may choose the report one-time only for $3.95. The $0.95 product explains the $24.95 automatic billing on the initial product selection page and again on the purchase page. Additionally, please note that our you are contacting PeopleFinders.com and not PeopleFinder.com.

PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories,...

property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per this complaint, and as a onetime courtesy, we will grant one refund of $24.95 for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

At the time of purchase on 12/22/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email...

addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and  valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee of $24.95 on the fourth day, and for every month thereafter. Per your requests over the phone on 5/6/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card. Your membership is also cancelled.

I am rejecting this response because: The company leads you to believe you are paying .95 for a phone number and then lures you into a membership that needs to be cancelled.  This is deceiving and very miss-leading especially for senior citizens on a limited budget.  Who would pay $24.94 a month for a telephone number directory?  I may not have read the luring script as I was in a hurry to get the number, however, when I realized the trap, I called immediately.  I only used their service once and never will use it again and $24.95 is a big expense for one number and no additional services rendered.  Especially when it is done in a deceptive way!

I am rejecting this response because: the report given was not extensive as they say. A simple Google search provided more information, using just a simple search algorithm, than they provided me. Google search, a free...

internet search engine, provided more information than a service ,that solely deals with records and public information, provided me.

I am rejecting this response because: The girl I spoke to told me there were no other accounts, I ask and she told me.

I am rejecting this response because: the terms may have been in the fine print, but in my observation and as other have written, it is seemingly an obvious...

peoplefinders business tactic to tease the user then rope them into a contract (either an exit contract or entrant contract for continued service).  As far as the statement about "clearly" stating, this is nonsense.  Why else would so many others have so many complaints registered with peoplefinders.  I feel cheated.  I feel swindled.  Also, when a company squabbles over a miniscule amount of money over customer satisfaction, then it is again abviously a part of their business model as how they generate revenue.  Common sense should prevail with an honest company, peoplefinders seems to not be one of those companies.  They know a user stays on a webpage about 8 seconds - 20 seconds.  They have done this many times before and are in my opinion preying on the consumer.  Imagine if the next time in a [redacted] they have a sale on a side salad for only 1 penny more* with any purchase.  What a great deal!!!  It's fair. Then after your kid eats lunch you get a credit card statement for $44 from [redacted].  When you inquire they tell you that you should have seen the legend for explanation which was clearly displayed on the sign in the lobby stating:   " * a fee of $39.99 will be added to all orders or if you like we can continue the salad sale and only charge you 19.99 a month"   How would you feel about [redacted] then?  They rely on repeated business so they encourage honest customer relations so this contrived scenario likely wouldn't happen. peoplefinders is cementing everything that I feel and which others have posted based on their non-responsiveness and unwillingness to return fees which were in my opinion swindled from a trusting consumer.  Keep the money if you value the $3 (or whatever it is) over honesty.  That will further substantiate all that people are saying about the legitimacy and business practices of peoplefinders.

The customer came to our website and purchased a trial membership and ran six reports. We provided the information requested. No refund will be issued.The account has been closed.