PennyMac Loan Services

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to MsS [redacted] ’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner Upon receipt of the Revdex.com notification, a PennyMacRepresentative contacted MsS [redacted] on September 8, 2015, to discuss her concerns A follcall has been scheduled for September 9, 2015, to ensure MsS [redacted] is provided with the appropriate information regarding the transfer of her loan and alternate payment methods PennyMacvalues and protects its customers’ confidential information Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information A detailed letter will be sent to MsS [redacted] under separate cover

Complaint: I am rejecting this response because: My concern has NOT been addressed in the response Why is there a fee of $for call in paymnets? I have no proboem with any late fees and legal fees My concern, again, is the legality and the empathy shown for people who find it more convenient to call in the payments with an electronic check authorization Where I live it takes mail several days to reach California (7+) Please exempt people in my situation as quoted in the BR from such SERVICE FEES I have dealth with mortgage companies (not all banks ) for over years and this is the ONLY company with this fee Regards, [redacted]

Complaint: I am rejecting this response because: I received the message below regarding my complaintI am asked in the message to respond or the matter will be considered resolved and closedOn the web page there are two options for responding: to accept PennyMac's offer or to reject PennyMac's offerNo offer has been made; rather efforts have been under way to have the lien removed from my propertyHowever, the lien is not yet removed so the matter is not resolved, and neither of the two options is applicable.Therefore, please accept this email as my requested response to the email below Regards, [redacted] W [redacted] I received the message below regarding my complaintI am asked in the message to respond or the matter will be considered resolved and closedOn the web page there are two options for responding: to accept PennyMac's offer or to reject PennyMac's offerNo offer has been made; rather efforts have been under way to have the lien removed from my propertyHowever, the lien is not yet removed so the matter is not resolved, and neither of the two options is applicable.Therefore, please accept this email as my requested response to the email belowI received the message below regarding my complaintI am asked in the message to respond or the matter will be considered resolved and closedOn the web page there are two options for responding: to accept PennyMac's offer or to reject PennyMac's offerNo offer has been made; rather efforts have been under way to have the lien removed from my propertyHowever, the lien is not yet removed so the matter is not resolved, and neither of the two options is applicable.Therefore, please accept this email as my requested response to the email belowI received the message below regarding my complaintI am asked in the message to respond or the matter will be considered resolved and closedOn the web page there are two options for responding: to accept PennyMac's offer or to reject PennyMac's offerNo offer has been made; rather efforts have been under way to have the lien removed from my propertyHowever, the lien is not yet removed so the matter is not resolved, and neither of the two options is applicable.Therefore, please accept this email as my requested response to the email belowI received the message below regarding my complaintI am asked in the message to respond or the matter will be considered resolved and closedOn the web page there are two options for responding: to accept PennyMac's offer or to reject PennyMac's offerNo offer has been made; rather efforts have been under way to have the lien removed from my propertyHowever, the lien is not yet removed so the matter is not resolved, and neither of the two options is applicable.Therefore, please accept this email as my requested response to the email below

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms [redacted] ’s concerns PennyMac strives to provide superior customer service and process all transactions in a timely and accurate manner Please allow me to begin by apologizing for the frustration and inconvenience that Ms [redacted] has experienced as a result of this situation Upon receipt of the Revdex.com notification, our office completed a thorough review of the loan’s activity to ensure Ms [redacted] ’s payments were properly applied Our office has adjusted Ms [redacted] ’s loan to reflect the account as current A letter confirming the adjustments will be sent to Ms [redacted] under separate cover Please allow to days for our response to arrive An Escrow Disclosure Statement will also be prepared and mailed to Ms [redacted] to provide her with a breakdown of the escrow account and confirm any changes to her monthly escrow payment A review of the escrow account does not reflect that a refund a due on the loan Once again thank you for allowing us the opportunity to be of service

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to MrB [redacted] ’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner Upon receipt of the Revdex.com notification, a PennyMacRepresentative contacted MrB [redacted] on October 7,2015, to discuss his concerns PennyMac confirmed that his insurance claim is currently being processedA detailed letter of explanationwill be sent to MrB [redacted] under separate cover PennyMacvalues and protects its customers’ confidential information Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10370252, and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mrs***'s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerA detailed letter of explanation will be sent to Mrs [redacted] under separate cover within business daysPennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MsK [redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted reached out to MsK [redacted] on July and July 23, 2015, to discuss her concerns MsK [redacted] will issue a letter of explanation to MsK [redacted] under separate cover PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsJ***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MsJ***’s loan to ensure that her concerns are addressed On August 20, 24, and August 27, 2015, a PennyMac representative called MsJ [redacted] on the telephone numbers on file with no answerPennyMac will send a written response in regards to researching her concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrV***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MrV***’s loan to ensure that his concerns are addressed PennyMac willsend a written response in regards to researching his concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you, The business advised since I have already sent the late payment they will cancel the late fee and apply it to the principal of the loan [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10287428, and find that this resolution is satisfactory to me Regards, [redacted]

Pennymac acquired my mortgage account in mid and by surprise they did not pay my taxes until January I did not get credit for the taxes paid in due to the late submission I will have to wait until I file taxes to get credit for the taxes paid in to Pennymac As a result, my refund has been reduced and money that I paid in will not be credited towards current year

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to MrC***’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner Upon receipt of the Revdex.com notification, a PennyMacRepresentative attempted to contact MrC [redacted] on September 22, 2015, to discuss his concerns Regrettably, we were unable to reach MrC [redacted] and a message was left for him with the contact information for the representative assigned to his loan We will continue to make attempts to reach MrC [redacted] so that we may provide technical support and web assistanceA letter of explanation will also be sent to MrC*** under separate cover PennyMacvalues and protects its customers’ confidential information Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrB***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MrB [redacted] on July 10th and July 15, 2015, to discuss his concerns A voice message was left to MrB [redacted] at his primary telephone number with an agent direct line and extensionA Letter of explanation will be sent to MrB***, under separate cover PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and respond all to inquiries in a timely and professional manner Thank you for forwarding Ms [redacted] ’s concerns to our attention and allowing us the opportunity to respond Upon receipt of the Revdex.com notification, our office completed a thorough review of Ms [redacted] ’s concerns regarding the telephone calls she received from PennyMac Our office contacted Ms [redacted] on April 11, and confirmed that her telephone number was removed from all of PennyMac’s systems to prevent further calls and also to avoid the telephone being added again

Revdex.com:It took quite a bit of effort to escalate our complaint within PennyMacOnce we submitted a Revdex.com ticket responsiveness was forthwithPennyMac corrected the mistake and we are happy to work with them moving forward Regards, N [redacted]

Thank you for bringing this matter to our attention. PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. A detailed letter of explanation will be sent to Mr. [redacted] under separate cover within 5-7 business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the BBB site as we do not disclose our borrowers’ personal information. Tell us why here...

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr E [redacted] 's concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9889446, and find that this resolution is satisfactory to meI still do not believe they handled a mistake made by them professionally Pennymac should have made every effort to return the customer's money the very next day Regards, [redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrsR [redacted] concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrsR [redacted] to discuss her concerns regarding her payment on November 18, A detailed letter of explanation will be sent to MrsR [redacted] under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information