PennyMac Loan Services

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsS [redacted] to discuss herconcerns regarding her monthly mortgage payment on January 22, A detailed letter of explanation will be sent to MsS [redacted] under separate cover within business days

A thorough review of your loan’s account activity was completed to verify the payments applied to the loanOur records show a one-time draft payment was scheduled with a draft date of January 1, Further review confirms the aforementioned payment was inadvertently drafted from your bank account twice and posted to your loan twice Efforts were made by PennyMac to refund the double payment to you by completing payment reversals on your loanDuring this time, PennyMac was made aware that the second payment we were intending on refunding to you never drafted out of your bank account as it was returned by your bank as nonsufficient fundsAs such, the January 1, payment was reapplied back to your loan on February 5, with an effective date of January 2, Please be assured your loan reflects as current with zero delinquencies with the national credit agencies since PennyMac began servicing this loan PennyMac is in receipt of your February mortgage payment scheduled via One Time Draft through our website on February 5, As of the date of this letter, your loan is next due for the March 1, mortgage payment Thank you for allowing us the opportunity to be of service

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to MsB***’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a timely manner Upon receipt of her concerns, a PennyMac representative contacted MsB [redacted] on July 29, Please be assured, PennyMac is currently in theprocess of researching the insurance premium payment and a letter of explanation will be sent toMsB [redacted] under separate cover.PennyMac values and protects its customers’ confidentialinformation Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsW***’s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsW*** to discuss her concerns regarding insurance disbursements on January 21, A detailed letter of explanation will be sent to MsW*** under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information Tell us why here

Thank you for bringingthis matter to our attention and allowing PennyMac Loan Services, LLC(“PennyMac”) the opportunity to review and respond to MrB***’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a timely manner A representative has been assigned to research and address MrB***'s concernsA voicemail was left for MrB [redacted] with the direct contact information for therepresentative assigned to his account Additional attempts will be made to speak with MrB [redacted] in detail PennyMac values and protects its customers’ confidentialinformation Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information As such, a letter of explanation will be sent to his attention under separate cover

[To assist us in bringing this matter to a close, you give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed] Pennymac has giving no explanation on how they are going to take care and resolve this but only they recieved a message I would like a call, department whoa ha Complaint: I am rejecting this response because: Regards, pennymac has only acknowledged implant but no info who, what department and how there going to tesolve! Louis Elliott

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsH [redacted] concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11249992, and find that this resolution is satisfactory to me Please note, my submission of a complaint to the Revdex.com has now triggered a letter that indicates a 'full review of my loan' is taking place This appears to be a punitive action on the part of Pennymac Regards, C [redacted] ***

I am rejecting this response because: Firstly, how difficult is it for them to even get our name correctIt is [redacted] , not ***Doesn't quite instil any confidence in their "striving to provide a superior customer service" does it? We have had e-mails and phone calls giving their explanations, and promising a refundAs of today April 16th, no refund has been received Regards, [redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner Thank you for forwarding Mr***'s concerns to our attention and allowing us the opportunity to respondOur office contacted Mr [redacted] on February 9, 2015, to confirm receipt of the notification received from Revdex.com Please be advised a PennyMac Priority Complaint Specialist is in the process of obtaining additional information and conducting a review, in order to sufficiently address Mr***'s concerns PennyMac has also ordered an inspection for the referenced property At this time, no further documentation is required from Mr***, and PennyMac is pending the inspection report in order to determine the draw amount that will be released.We appreciate Mr***'s patience while PennyMac continues our review Mr [redacted] has been provided the direct contact information for a Priority Complaint Specialist, should he have any questions or concerns in the meantime.PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner Thank you for forwarding MrWilliams’ concerns to our attention and allowing us the opportunity to respond Upon receipt of the Revdex.com notification, our office completed a thorough review of MrWilliams’ loan PennyMac contacted MrWilliams on July 1, 2014, to confirm receipt of his Revdex.com notification During this conversation, MrWilliams confirmed he had received the escrow refund check on June 30, As of today's date, MrWilliams has no further questions or concerns PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC,(“PennyMac”) strives to provide superior customer service and process alltransactions in a timely and accurate mannerThank you for forwarding Mrs.***’ concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.comnotification, our office completed a thorough review of Mrs***’ loan toensure that her concerns are addressedA representative from our office calledMrs***’ to provide resolution as it relates to his request regarding hercredit reporting for October PennyMac has mailed and faxed a writtenresponse in regards to researching her concerns.PennyMac values and protects its customers’confidential informationDue to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not disclose our borrowers’personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner Thank you for forwarding Mr***’s concerns to our attention and allowing us the opportunity to respond Upon receipt of the Revdex.com’s correspondence, our office completed a thorough review of Mr***’s loan as it relates to his May 1, mortgage paymentPlease be assured PennyMac has located the payment, in the amount of $1,500.00, and applied the funds on May 23, 2014, effective for May 1, Additionally, as Mr [redacted] remitted another mortgage payment over the phone on May 16, 2014, these funds were applied towards the June 1, mortgage paymentAs of the date of this letter the loan is current and next due for the July 1, mortgage payment Please note payments remitted through military allotment are not recommended as the funds are received without the necessary account information (i.eloan number, borrower name, property address)As such, upon receipt of the payment, we are unable to identify which loan the funds belong to which subsequently causes a delay in applying the mortgage paymentWe apologize for any inconvenience this may have caused PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr T [redacted] to discuss his/ concerns regarding his insurance claim on July 22, A detailed letter of explanation will be sent to MrT [redacted] under separate cover within business days

Do not use PennyMac under any circumstances! Customer service is pathetic at bestI responded to a flyer I had received from PennyMac regarding cash out refinanceWhen I called them I was told that "the customer is number and we guarantee a positive experience and great communication thru the entire processThis couldn't be further from the truth! I submitted all requested documents via their online portal within one day and received email requests to submit the very same documents weeks laterThe loan processor rarely would communicate and wouldn't respond to calls or e mailsI'm years old, own several properties and have been thru the process many times and have never been treated so poorlyI have utilized a lender I have trust in many many times but chose to refi with PennyMac as they convinced me it would be a quick and simple process because they had purchased my loanTotal lie!!! After submitting all requested documents I was told I was "qualified" and then agreed to pre pay for the appraisalThe appraisal came in substantially higher than what was needed to complete the loanThe closing date given by PennyMac came and went with zero communicationTwo weeks after my "closing date" I began reaching out via e mail and phone callsOnce threatened by e mail with negative on line reviews I finally received a call from a "supervisor " who told me my loan had been denied due to "insufficient income." Much of my income is derived from a commercial property under long term lease as well as multiple residential rental properties with a zero vacancy rateAt no time did PennyMac call me to discuss my income or anything elseI would not ever use or recommend PennyMac to anyoneTotal waste of time and money!

PennyMac Loan Services, LLC,(“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Mr[redacted] ’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our office completed a thorough review of Mrs [redacted] ’s loan to ensure that his concerns are addressedPennyMac is in the process ofgenerating written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner Thank you for forwarding 10pt;">Ms ***’s concerns to our attention and allowing us the opportunity to respond Upon receipt of the Revdex.com notification, PennyMac completed a thorough review of Ms ***’s loan Our research indicates that PennyMac received Ms***’s request to pay the Village taxes on May 16, After verifying with the Sleepy Hollow Treasurer on May 23, 2014, that the village taxes remained unpaid, funds were issued from the loan’s escrow account to pay the outstanding village taxes In order to expedite the payment to the Sleepy Hollow Treasurer, the check was scheduled to be sent via Federal Express overnight delivery; however, due to an internal processing delay, the check was not processed and sent as scheduled As a result the Village taxes remained unpaid until they received Ms***’s payment on May 28, PennyMac advanced funds from our corporate account to pay the penalties and interest due to Sleepy Hollow Village for the late tax paymentAs Ms [redacted] paid for her taxes herself, a wire, was deposited into her bank account on May 30, This wire included the reimbursement for the taxes and penalties she paid to Sleepy Hollow Treasurer, in addition to a bank wire fee Lastly, our system has been updated to ensure future tax payments are disbursed to the appropriate payeesMs ***, confirmed during a telephone conversation with PennyMac on May 30, 2014, that her questions and concerns had been addressed PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrsL***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrsL [redacted] on July 21, 2015, to discuss her concerns MrsL [redacted] was provided with the direct contact number of the agent who will be reviewing his concern A letter and letter of explanation will be sent to MrsL [redacted] under separate coverPennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrL [redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representativecontacted MrL [redacted] on June 24, to discuss her concernsThere was no answer on the number provided and the agent was unable to leave a voice message for MrL***PennyMac will be providing a detail response under separate cover.PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do notdisclose our borrowers’ personal information

My mortgage was sold to PennyMac just over a year and a half ago and it has been the worse time of my lifeFirst off my mortgage was on auto draft with the previous mortgage company and everything was fineWhen I got consumed by the devil, Penny Mac, they refused to let me do autodraft, saying that I have to pay three months in advance before that can happenThen just over a year ago, three pipes broke in the wall of the living room, guest room and garage and the insurance company sent the check for repairs to Penny Mac and they still have itIt has been over a year and they still have not released one penny to me for repairsSo now I have been making all the repairs out of my own pocket causing extreme financial distress on my partThis has caused me to get behind on the mortgage payments and now they are threatening me with foreclosureWorst company on EarthIt seems like a plan to take my house away from meFrom the way they did business from the initial meeting, they do not want to help customers, they just want to make profit and ruin lives