PennyMac Loan Services

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrK [redacted] 's concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrK [redacted] to discuss his concerns regarding the Loss Mitigation assistance on February 24, A detailed letter of explanation will be sent to MrK [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential information Due to privacy reasons, we will refrain from posting any personal informatioon to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms***’s concernsPennyMac strives to provide superior customer service and process all transactions in a timely and accurate manner Upon receipt of the Revdex.com notification, our office attempted to contact Ms [redacted] on February 11, February 12, and February 14, Regrettably, Ms [redacted] was not available to discuss her concerns during our February 11, call A thorough review of the loan was completed as it pertains to her concerns regarding her Insurance Policy A substantive response was prepared and will be mailed to Ms [redacted] confirming a full refund was credited to her escrow account on February 12, PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting a detailed substantive response to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC (“PennyMac”) strives to provide superior customer service and respond to all inquiries in a timely and efficient manner Please allow me to begin by apologizing for the frustration or inconvenience this matter caused you Your comments and concerns are greatly appreciated and please be assured that Senior Management was apprised of your feedback Upon receipt of the Revdex.com notification, our office completed a thorough review of the loan’s account activity to verify the payments applied to the loan A PennyMac representative contacted MrS [redacted] on January 16, 2014, to discuss his concerns and provide him with a substantive response addressing those concerns A follow up conversation was held with MrS [redacted] on January 17, MrS [redacted] was advised that his request to expedite his refund was processed with funds being wired back to his account The wire included the reimbursement for an incoming wiring fee of $ MrS [redacted] was provided with the wire confirmation number for tracking purposes PennyMac understand the frustration and inconvenience a situation of this nature can cause a consumer An apology letter explaining the situation and confirming the refund was mailed to MrS***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms [redacted] ’s concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, our office completed a thorough review of Ms [redacted] ’s loan to verify the status of her request Our review confirms that Ms [redacted] was in contact with a Customer Service Manager that provided her with a substantive response addressing her concerns PennyMac confirmed that Ms [redacted] ’s request for a refund was expedited by the Manager An apology letter and explaining the situation was sent to Ms [redacted] under separate cover PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

pennyMac has terrible customer service and charges fees for everything It is very difficult to make a simple paymentI have even been called on the weekends to collect a payment I had already madeAnd when I pointed out that I made an online payment days earlier pennyMac would say oh and hang upRefinancing to get out of dealing with this company

PennyMac bought my loan from Chase in July of I was in the middle of a modification loanSince then after months of back and forth I finally received the paperwork the first part of NovemberI have signed and returned paperwork (which they have), paid all payments on time, and am now getting foreclosure letters certified and regular mailI was told it hasn't closed yet and not to worry, just ignore the letters????? My stress level is a hrough the roof and I am disabled with MS so this is triggering an episodeIs this a "predatory" situation? I need answers now, no more threatening letters!!!!

Complaint: I am rejecting this response because: No one has tried to contact me or resolve the issue Regards, N [redacted]

Complaint: I am rejecting this response because: According to my records, the information stated in the response from PennyMac is untrue The last call that I received was today (9/29), and it was an automated message "regarding the status of my account" and requesting that I give them a call back Prior to today's call, the last call of any from PennyMac was on 9/24, and, again, was the same automated message This would mean that at the time that this response was sent by PennyMac, they had not reached out to me after the 9/call I, however, did reach out to PennyMac one last time, prior to filing a complaint, on 9/to confirm that PennyMac would offer no assistance on the issue of a PennyMac employee signing for the receipt of delivery of my mortgage check (as can be seen in the attachment) and then misplacing I received no call on 9/28, and any direct mail that I have received is in regards to my account being past due, directly related to this lost payment, or, as on 9/25/16, giving me possible foreclosure options because it would "seem" that I am unable to make my payments I have also tried numerous times to communicate and reason with PennyMac, as has my bank that issued the check, but could not come to any resolutions, which is why I have reached out for help Regards, P [redacted]

Thank you for forwarding Mr***’s concerns to our attention and allowing us the opportunity to respond PennyMac strives to provide superior customer service and process all requests in a timely and efficient manner.Consistent with our previous response, our attempts to contact Mr [redacted] have been unsuccessful and PennyMac is in the process of placing a stop payment on Mr***’s escrow overage check, in order to reapply the funds toward his principal balance as requested PennyMac appreciates Mr***’s patience while we complete his requests PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11834160, and find that this resolution is satisfactory to me Regards, [redacted] ***

Worst mortgage company I've ever worked with as a contractorTo begin with, they don't have a way you can email the veritable mountain of paperwork they require in order to release the insurance proceeds for repairsYou MUST fax itWhich is unreliable as it means that a human is sorting faxes to individual filesThen you have to wait business days for them to "upload" everythingOh and if they fail to do so, you have to start the process all over againThis kills so much time when trying to start a jobGods forbid that the job requires repairs before snow starts falling! Secondly, the phone reps seem ill equipped to answer the most basic of questionsIf I'm just making a call to see if they received our faxed documents, I shouldn't have to be transferred between different departments to get a "yes" or "no." Oh, and forget asking if they've process these documents yet or if they've been accepted as a contractor for your customerYou'll never have enough authorization from them to get an answer Long story short, they're a contractor's nightmare when trying to simply confirm paperworkBut then again mortgage companies like this sad, pathetic one put all of these hurdles in the way so that they can hang on to insurance repair money longerAll of that interest adds up to millions of dollars a year and it's practically criminal

If I had a choice, I would not deal with this company at all I made a payment online and simply wanted to change the effective date of the payment Problems, as always, with the website made me question whether the change had been madeI called and spoke with a representative who assured me that the original payment had been cancelled and the new one entered To my dismay, the original payment was still processed and the money taken from my account Apparently the rep cancelled my cancellation It's been days since that payment and I have not yet received a refund, though they fully admit it's Pennymac's error I made a similar attempt on its website today to change a payment and, just as before, the system is not working properly I hate, hate, hate this company and hope my mortgage will soon be transferred to another

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrG [redacted] ’s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrG [redacted] on November 2, 2015, to discuss his concerns Due to a processing error, the bi-weekly AutoPay payment that was scheduled for August 14, 2015, did not draftAs such, the late charge assessed was waived and a request to correct the credit reporting has been submitted A detailed letter of explanation will be sent to MrG [redacted] under separate cover PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrF [redacted] ’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MrF [redacted] ’s loan to ensure that his concerns are addressed PennyMac representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrJ [redacted] ***'s concernsAPennyMac Representative cwill attempt to make contact with MrAhuja

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10230069, and find that this resolution is satisfactory to me Regards, [redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner Thank you for forwarding Mrs [redacted] ’s concerns to our attention and allowing us the opportunity to respond ur office is in the process of completing a thorough review of Ms [redacted] ’s loan to ensure that her concerns are addressed PennyMac contacted Mrs [redacted] on May 30, 2014, to advise a Priority Complaint Specialist has been assigned to her loan to complete a review and full research relating to her loss draft concerns Mrs [redacted] ’s point of contact will follow up with her on June 2, 2014, to provide the results of our research PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner Thank you for forwarding Mr***' concerns to our attention and allowing us the opportunity to respondOur office contacted Mr [redacted] on November 25, 2014, to confirm receipt of the notification received from Revdex.com Please be advised a PennyMac Priority Complaint Specialist is in the process of obtaining additional information and conducting a review, in order to sufficiently address Mr***' concerns We appreciate Mr***' patience while PennyMac continues our review Mr [redacted] has been provided the direct contact information for a Priority Complaint Specialist, should he have any questions or concerns in the meantime.PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr***’s concernsPennyMac strives to provide superior customer service and process all transactions in a timely and accurate manner Upon receipt of the Revdex.com notification, a thorough review of the loan was completed to verify the application of the monthly payments received A PennyMac representative from our office spoke to Ms [redacted] on March 17, 2014, after reviewing the loan activity Ms [redacted] was provided with a substantive response detailing the activity on the loan PennyMac explained to Ms [redacted] that her monthly payments were submitted via PennyMac’s One Time Payment option online; however, the payments were designated as Regular Payments and not principal only A letter confirming Ms***’s conversation with our representative will be sent to her As a valued customer, PennyMac has agreed to reimburse the ***s for interest paid as a result of her conversation with our representative PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting a detailed substantive response to the Revdex.com site as we do not disclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr *** to discuss his concerns regarding status of his Loss Draft Insurance check on December 2, A detailed letter of explanation will be sent to Mr *** under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information