PennyMac Loan Services

I did have a different loan company but they sold my loan to PennyMacEver since I've been forced to have them as my loan companyI have had nothing but issues with my loanMy insurance company has almost canceled me on different occasions in the last couple months do to the lack of ability to do their jobPennyMac has only been my loan company for the last few monthsThe only reason why there haven't been more issues is because I was still paying through my old loan companyThey lost $of my money on one occasionHad no clue what happened to itWhen I asked if they could call me when they found out what happenedThey said "I can put that in the notes but I would call back if you have not received a call in the next couple of days"Can't even give me the common courtesy of a call back after losing my moneyWhen you do call to talk to someoneIt takes minutes just to get to the right personI think its ridiculous that loan companies can sell policies to another loan companyThe least Chase could have down is sell my policy to a better loan companyPennyMac is terribleI wish I could get a different loan company but it's pointless to refinance againNow I have to spend some more of my personal time to call PennyMac again to deal with another problemHope this answered some questions

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsC [redacted] concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsC*** to discuss her concerns regarding refinance solicitations on June 13, A detailed letter of explanation will be sent to MsC*** under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrH [redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac representative contacted MrH [redacted] on June 24, 2015, to discuss her concerns MrH [redacted] was provided with the name and the contact number of the agent that w [redacted] be addressing his concernsFurthermore, PennyMac w [redacted] respond to MrH [redacted] concerns under separate cover PennyMac values and protects its customers’ confidential information Due to privacy reasons, we w [redacted] refrain from posting any personal information tothe Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to ourattention and allowing PennyMac Loan Services, LLC (“PennyMac”) theopportunity to review and respond to MrM***’s concerns.PennyMac strives to provide superior customer service andrespond to all inquiries in a timely manner MrM*** has been provided with the direct contactinformation for the representative assigned to his account PennyMac iscurrently in the process of researching the escrow refund and a letter ofexplanation will be sent to MrM [redacted] under separate cover.PennyMac values and protects its customers’ confidentialinformation Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11508735, and find that this resolution is satisfactory to meI would, however, appreciate an explanation as to how and why this happened again after the last time I filed a comaint last year for the same reason I very much look forward to hearing from you Respectfully, S [redacted] Regards, S [redacted]

PennyMac Loan Services, LLC,(“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Mrs***’sconcerns to our attention and allowing us the opportunity to respondOur office is in the process of investigating the matterA written response in regards to her concerns will be sent to Mrs***PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

Thank you for allowing us the opportunity to respond to MsS***'s additional concerns As previously advised, a representative from our office contacted MrS [redacted] on January 16, to assist in expediting her request MrS [redacted] advised he wanted to wait a couple of days to see if the check we mailed arrived MrS [redacted] contacted our representative on January 17, 2014, to request we stop the check and issue a wire to expedite his refund The request was completed and we confirmed wire was delivered on January 17, Please be advised that the wire included reimbursement for the wire fee he would be charged by his bank In addition, PennyMac If MrS [redacted] incurred additional fees due to this situation he can contact the representative he was contacted by and provide supporting documentation showing the fees he incurred PennyMac will review and refund any fees associated with this situation While we understand MrS***'s frustration, this situation was caused by an internal systems issue PennyMac reviewed and corrected the issue to prevent future instances We are not at liberty of provided details of our systems to our borrowers Upon becoming aware of the situation, PennyMac promptly attempted to resolve this matter; regrettably, we encountered issues that the delay the resolution to our borrowers However, we believe that MrS [redacted] resolved and his refund expedited by our office We have also offered to reimburse any fees associated with this issue Once again, thank you for allowing PennyMac the opportunity to respond

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsM [redacted] ’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MsM [redacted] ’s loan to ensure that his concerns are addressed PennyMac representative will send a written response in regards to researching her concerns as the issue is currently being researched and will be resolved.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Tell us why hereThank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to N [redacted] concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrsJackson to discuss her concerns regarding a repayment plan and reinstatement figures on November 4, A detailed letter of explanation will be sent to MrsJackson under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr***’ concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr [redacted] on December 15, 2014, to discuss his concerns Mr [redacted] was provided with a substantive response that addressed his concernsPennyMac confirmed that no late fees were assessed to the loan and no derogatory credit reporting was submittedAdditionally, a letter confirming this information will be sent to Mr [redacted] under separate cover PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Ms C***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of Ms C***’s loan to ensure that her concerns are addressedPennyMac will send a written response in regards to researching her concerns once the issue has been researched and resolved.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint: I am rejecting this response because: PennyMac has contacted me as a result of your letter, however they are still not taking responsibility for the missing check and they refuse to comply with the request of Citibank to sign an affidavit that the check was fraudulently cashed by someone at either PennyMac or Bank of America If PennyMac continues to do this I was told by Citibank that I would need to get a lawyer to handle Needless to say this would be more expensive for us than the missing check of $ Please note that Citibank have provided everything PennyMac has requested and there is no additional information availableI will be out of the country from June - and will not be available to talk to anyone Both PennyMac and Citibank has been advised of this I told both those companies to resolve the problem in my absencePlease keep my account open and post my comments so people are aware of how a corporation like PennyMac take advantage of people and fraudulently cash checks and not take responsibility for it Regards, [redacted] A***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11305789, and find that this resolution is satisfactory to me Regards, A [redacted] ***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrO [redacted] ***’s concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrO [redacted] to discuss his concerns regarding the payments received and credit reporting on September 28, A detailed letter of explanation will be sent to MrO [redacted] under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsG [redacted] to discuss herconcerns regarding her request for loan modification assistance A PennyMac representative is working with MsG [redacted] and a detailed letter of explanation will be sent to MsG [redacted] under separate cover within business days

I don't understand how Penny Mac can purchase my mortgage from another banking institution when they are not even licensed in the state that my home is inI have been told by Penny Mac that cannot change or refinance my loan that they now own because they are not yet licensed in my state and they have had my mortgage for almost years now! How is this even legal that they can do this?

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner Thank you for forwarding Ms [redacted] 's concerns to our attention and allowing us the opportunity to respondPlease be advised a PennyMac is in the final stages of reviewing Ms [redacted] 's request for a short saleWe appreciate Ms [redacted] 's patience while PennyMac continues our reviewAt this time, PennyMac is pending a revised HUD from Ms [redacted] 's agent in order to reach our final decision A written response will be mailed to Ms [redacted] once a determination has been madePennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsN [redacted] concerns

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrsM***'s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MrsM [redacted] to discuss her concerns regarding the billing statement on September 2nd and 12th, A detailed letter of explanation will be sent to MrsM [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr [redacted] ’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr [redacted] on July 21, 2015, to discuss his concerns Mr [redacted] was provided with the direct contact number of the agent who will be reviewing his concern A letter and letter of explanation will be sent to Mr [redacted] under separate coverPennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do notdisclose our borrowers’ personal information