PennyMac Loan Services

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsL***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is conducting a complete review of MsL***’s loan to ensure that her concerns are addressed Please be aware that once the research has been completed, PennyMac will send a written response in regards to researching her concernsA representative has reached out to MsL [redacted] to inform of their name and direct number as they will be handling her concerns.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Horrible customer serviceThey get paid on timeEvery monthIf I didn't pay, I'm sure they would be quick to actHowever when we suffer a loss to our home, and they have a check for us in order to make the improvements on the houseThey ask for all kinds of documents, and know to customer service agents can get their story straightHave sent them five copies of the same document,have been told that verbal authorization is okayBeen told that it needs to be faxedThen told that they received the fax and the verbal authorization is okay to use that faxed documentTold to wait to business hours to process the documentThen call back in that timeAnd told that verbal authorization only lasts for hours and the authorization needs to comeon the insurance companies letterhead stating that it is okay to use the documentThe document was sent directly from the insurance agentNo supervisors are ever available to speak toThen when they put me on the phone for a three-way conversation with the insurance agents, the insurance agent's phone goes to voicemail, and I get hung up onThe work is almost complete, the only reason we are not living in a hotell right now is because we came out of pocket for upgrades that we are doing at the same timeThe contractor is going to want to get paid but I can't even get in inspector out to the house so they will release the checkLoss occurred over a month ago, they have had to check for over two weeksWith all of the proper documentationRidiculous

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to the [redacted] ’ concerns justify;">PennyMac strives to provide superior customer service and process all transactions in a timely and accurate manner Upon receipt of the Revdex.com notification, a thorough review of the loan was completed to respond to the [redacted] ’ concerns A PennyMac Customer Service Representative advised the [redacted] on February 7, 2014, that under the bi-weekly application requirements, the loan had to be paid one month ahead in order to enroll in the bi-weekly AutoPay serviceReview of the phone call on February 27, 2014, with a PennyMac Customer Service Representative, confirms that the [redacted] requested to be enrolled in our bi-weekly AutoPay service and would be submitting an application that day As such, the loan was removed from PennyMac’s monthly AutoPay, which drafted on March 5, 2014, with the payment applied towards the April 2014, payment, thus paying the loan one month ahead and enabling it to be eligible for our bi-weekly payment service PennyMac received the [redacted] ’ bi-weekly AutoPay application on March 6, to begin drafting on April 7, The AutoPay was adjusted to bi-weekly drafting per the [redacted] ’ request and a confirmation letter was mailed to them on March 7, advising of this Further review confirms that the [redacted] contacted PennyMac’s Customer Service Department on March 6, to request a payment refund for the funds that were applied towards the April paymentOn March 7, 2014, the April payment was reversed our records confirm a wire in the amount of $1,was deposited into the [redacted] bank account on March 11, We apologize for the delay in refunding the payment as PennyMac does not process refund requests on weekends

Complaint: I am rejecting this response because: The PennyMacUSA said they will send me a letter in thirty daysI never recieved the letterRegards, R [redacted] ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner Thank you for forwarding Mr [redacted] ’s concerns to our attention and allowing us the opportunity to respond Upon receipt of the Revdex.com notification, our office completed a thorough review of Mr [redacted] ’s loan to ensure that his concerns were addressed Please be assured, on June 11, 2014, the new check, in the amount of $832.21, was sent via FedEx Overnight mailOur office contacted Mr [redacted] on June 13, 2014, and confirmed he received the escrow refund check on June 12, PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrRivera's concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MrRivera to discuss his concerns regarding the insurance claim funds on August 3, A detailed letter of explanation will be sent to MrRivera under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms***'s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms [redacted] to discuss her concerns regarding the escrow on May 25, A detailed letter of explanation will be sent to Ms [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms. [redacted] concerns to our attention and allowing us the opportunity to respond. Upon... receipt of the BBB notification, our office completed a thorough review of Ms. [redacted] ’s loan to ensure that her concerns were addressed. A representative from our office called Ms. [redacted] on September 24, 2014 and September 25, 2014 to review her concerns and provide resolution as it relates to her escrow account. PennyMac is in the process of finalizing a written response to confirm our telephone conversations and review of the loan. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the BBB site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrC [redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MrC [redacted] on June 26, 2015, to discuss his concerns there was no answer on the telephone number for MrC***PennyMac will respond under separate cover to address MrC [redacted] concernsPennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrS [redacted] 's concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrS [redacted] to discuss his concerns regarding the application of his payments on June 14, A detailed letter of explanation will be sent to MrS [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

I am a current customer of Pennymac, and am in the process of refinancingNot only has it taken months to refinance, it has been the worst experience I've ever had with a mortgage companyTheir timelines are ridiculous, and their customer service and follow up is awfulI would never recommend them to anyoneThe only reason I'm still in the process of completing my transaction is because I'm afraid the interest rate will be higher if I change now, otherwise I would have cancelled with them a long time agoNot even the supervisors are competent in their jobs, since when I did speak with a supervisor and was assured everything was complete, I then received a request for information already submitted days laterWhat a hassle and a mess of a company

I received an Annual Escrow Account Disclosure Statement on the statement it shows different totals which is quite confusingThen it states that my escrow account is short about $5,I called and the first representative said it was a tax lien for $2,back in December he does not why, he put me on hold and after a holding forever we got disconnectedI called back and spoke to a representative name JoeWho was not helpful and seemed annoyed that I was asking him questions on why I owe this amount He told me to contact me county tax office and ask themI don't understand why would I have to contact them when you all are asking for the paymentI did pull up my tax info to ensure I was current on my taxes and yes I amI need clarification on why this amount is for and why was there a lien for $2,439.66?

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsB***'s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MsB [redacted] to discuss her concerns regarding her insurance on June 20, A detailed letter of explanation will be sent to MsB [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsP [redacted] concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MsP [redacted] ’s loan to ensure that her concerns are addressed On August 27, a PennyMac representative called MsP [redacted] on the telephone numbers on file with no answerPennyMac will send a written response in regards to researching her concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to MrL [redacted] ’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner Upon receipt of the Revdex.com notification, a PennyMacRepresentative attempted to contact MrL [redacted] on September 8, Our records confirm that an escrow refund check was mailed to MrL [redacted] on August 26, Additional attempts will be made to confirm the receipt of the check and address all of MrL [redacted] 's concerns PennyMacvalues and protects its customers’ confidential information Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information A detailed letterwill be sent to MrL [redacted] under separate cover

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrT [redacted] ’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MrT [redacted] ’s loan to ensure that his concerns are addressed PennyMac will send a written response in regards to researching his concerns once the issue has been researched and resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrF [redacted] ’s concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrF [redacted] to discuss his concerns regarding insurance claim check on March 3, A detailed letter of explanation will be sent to MrF [redacted] under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringingthis matter to our attention and allowing PennyMac Loan Services, LLC(“PennyMac”) the opportunity to review and respond to MrF [redacted] ’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a timely mannerA PennyMac representative has contacted MrF [redacted] to discuss his concerns.Additionally, MrF [redacted] was provided with the direct contact information for therepresentative assigned to his account and will be contacting the representative at a time that is convenient for him to complete the online registration process.PennyMac values and protects its customers’ confidentialinformation Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information

[redacted] Complaint: I am rejecting this response because: I will be contacting PennyMac again this week to see if they correct the problem they told me they would be correcting and the issue is not corrected as of yet Regards, [redacted] ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative first contacted Ms [redacted] on January 7, to discuss her concerns On January 27, 2015, Ms [redacted] was provided with a substantive response that addressed her concerns As a measure of goodwill, PennyMac agreed to reimburse Ms [redacted] for the appraisal fee paid during the refinance process An apology letter and letter of explanation will be sent to Ms [redacted] under separate coverPennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information