PennyMac Loan Services

PennyMac strives to provide superior customer... service and respond to all inquiries in a timely manner. Upon receipt of the BBB notification, a PennyMac Representative reached out to Ms. R [redacted] to discuss her concerns regarding her loan. A detailed letter of explanation will be sent to Ms. R [redacted] under separate cover within 30 business days.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner Thank you for forwarding Ms [redacted] ’s concerns to our attention and allowing us the opportunity to respond Upon receipt of the Revdex.com notification, our office completed a thorough review of Ms [redacted] ’s loan to ensure that her concerns were addressed A representative from our office contacted Ms [redacted] and confirmed she has received the escrow refund check as of September 29, Ms [redacted] has also confirmed this case can now be closed PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to Mr. H***’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner. ... Upon receipt of the BBB notification, a PennyMacRepresentative contacted Mr. H [redacted] on August 17, 2015, to discuss his concerns. PennyMac is currently in the process of confirming his insurance policy. Upon resolution,a detailed letter and explanationwill be sent to Mr. H [redacted] under separate cover. PennyMacvalues and protects its customers’ confidential information. Due to privacy reasons, we will refrain fromposting any personal information to the BBB site as we do not disclose ourborrowers’ personal information.

My loan was sold/transferred to PennyMac from Bank of America in JulyI get a notice in the mail Sept that my Aug taxes have not been paid on my houseI call PennyMac and they were all nonchalant saying we have quite a few customer we haven't paid, because of the transfer and claim they will pay it and the late feesWell I called back again from Sept to Sept to confirm and they had to put in the request againNow I called back again on Sept checking the status and nothingThis company is such a freaking headacheI was there was an office close so I could go in personThe pass few months with them and there wack website have been the worst

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to Mr. K [redacted] ’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a... timely manner. PennyMac has assigned a Research Specialist to address Mr. K [redacted] 's concerns.We are currently in the process of researching his request for PMI deletion and a letter of explanation will be sent to Mr. K [redacted] under separate cover.PennyMac values and protects its customers’ confidentialinformation. Due to privacy reasons, we will refrain from postingany personal information to the BBB site as we do not discloseour borrowers’ personal information.

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrH***’s concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrH [redacted] to discuss his concerns regarding payoff of the loan on July 26, A detailed letter of explanation will be sent to MrH*** under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information Tell us why here

Complaint: 11803840 I am rejecting this response because: I haven't received the notification to see if it satisfies my concerns. I will be able to respond if I accept Penny Mac's solution once I receive the letter. Regards, N [redacted]

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to Mr [redacted] ’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a timely manner Upon receipt of the Revdex.com correspondence, Mr [redacted] was contacted on April 14, 2015, to discuss his concerns.Mr [redacted] has been provided with the direct contact information for therepresentative assigned to his account PennyMac is currently in theprocess of researching the release of loss drafts disbursements and a letter of explanation will be sent to Mr [redacted] under separate cover.PennyMac values and protects its customers’ confidentialinformation Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10062580, and find that this resolution is satisfactory to me Regards, [redacted] ***

PennyMac (fna Countrywide Financial ) is a sham conduit for Bank of America whom they help to defraud borrowers and collect mortgage payments under false pretenses. PennyMac purportedly "purchased" my loan from Caliber home Loans (another renamed Countrywide mobsters and a sham conduit for BOA). On May 10, 2019 PennyMac sent me a Notice offering to validate my debt. I did, on timely manner. during all time in question PennyMac swamped me with absurd runarounds, that they need "more time to research". similarly, Caliber sent me bogus letters claiming to be "owners" or Servicers". On August 13, 2019 PennyMac finally sent me a "validation" of debt - my Note without ANY assignments and a poorly forged Allonge where some Collateral Shipper Jordan Luna "assigned" my loan to Caliber on July 29, 2016 - or my closing day - while Caliber lied that they became "servicers" on Aug. 17 2016. Caliber and PennyMac demanded me to mail them payments to PO Boxes in Dallas TX which are located in the same post office. Neither Caliber or PennyMac has no offices nearby to pick up my payments. All my checks were cashed by BOA who has absolutely no relationship top my loan and whose presence in my mortgage is kept as a huge secret. Despite my demands to validate this debt, PennyMac repeatedly threatened me with foreclosure while PennyMac itself is a FAKE Servicers and merely a cover up for BOA fraud with Ginnie Mae securities and mortgages. My Title was fatally broken at the origination, now I am a victim if PennyMac racket and fraudulend demands to supply INCOME to BOA who is a real part of this scheme. The forged allonge was emailed to PennyMac by someone else - Black Knight fka DocX, a famous document forger. Black Knight is owned by Fidelity Title wher PennyMac's unlicensed lawyer Frank Willey is on the Board of Trustees. This Mob operates with total impunity, violates all applicable laws and defraud borrowers at any opportunity they can. BEWARE! If you see PennyMac or Caliber around your loan - this is a RICO mafia operated by BOA. they do not need your mortgage payments, they want to steal your home because this is the only way to cover for fatally damaged Titles when BOA internally default your loans and obtain as much as 20 times more profits that you "borrowed" (from yourself. Stay away!

PennyMac Loan Services has stolen money from my escrow account three times within a week by fraudulently issuing checks to insurance companies that I have no business with. Of the three stolen monies, only two have been refunded back to my escrow account. Since August 5, 2019, $2,388.66 payment to AllState is stolen money. I do not have insurance with Allstate or National General. I have home insurance with USAA and USAA has sent two invoices to PennyMac to be paid on July 23, 2019 and again on August 3, 2019. Instead of paying USAA, PennyMac took both of these invoices and paid National General and then paid AllState. PennyMac is now ten days out and refuses to give me back my money that they stole. It is so bad, I just filed a THEFT claim against PennyMac with my homeowner's insurance policy with USAA. PennyMac is a horrible mortgage loan service company as they steal your escrow money and when you try to resolve the theft, PennyMac puts you on hold for a very long time and guess what they do? They transfer you to another mortgage company such as SPS who has no business with you and then this FRAUD company tortuously interferes with your loan/escrow account with PennyMac. As declared, Michael J. (Joseph) Gagnon, 61 Arlington St., Nashua, NH 03060. Copy of my escrow account is attached showing the stolen funds out of escrow. Further, my USAA homeowner insurance policy is still not paid due to these escrow thefts.

This is easily the most frustrating company I have ever dealt with. That's saying something because Comcast and Verizon set quite a low bar for customer service. But PennyMac is on a whole different playing field. I have been trying to contact someone to have a simple question answered for over 3 weeks. I called, the person at the call center could do no more than tell me to go to the secure message center and put my question in writing. I thought that was a bit silly, but I did it. The reply I got from the message center was that I must submit my question in writing by mail or fax. I replied saying how ridiculous that was since I am just trying to get a question answered before starting a process or filling out forms with them. They sent me the exact same response back from the first time. So I wrote a letter and faxed it. A few weeks later, I received a letter in the mail saying that they have received my fax, and will be mailing me another letter soon. After that I got some forms in the mail that I need to submit along with a map and a fee. But all I'm trying to do is have a question answered about this process before filling out any forms. There seems to be no way to contact a human who can do anything besides tell me to write a letter. They have possibly cost me my sale of property, as well as the opportunity to purchase a property. Would be a 0 star review if possible.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MsArbuckle’s concerns
"text-align: justify; text-justify: inter-ideograph;">PennyMac strives to provide superior customer service and process all transactions in a timely and accurate manner. Upon receipt of the Revdex.com notification, our office completed a thorough review the loan to verify the status of the requested corrections. Our office confirmed that as of January 21, 2014, the necessary adjustments were completed the loan pursuant to MsArbuckle’s request.
An Escrow Disclosure Statement was mailed to MsArbuckle providing her with a breakdown of the escrow account and confirming the changes to her monthly tax payment. In addition a refund was mailed to MsArbuckle in accordance with the escrow analysis completed on the loan.
As of the date of this posting, all necessary adjustments were completed on the loan

PennyMac Loan Services, LLC, (“PennyMac”)
strives to provide
superior customer service and process all transactions in a timely and accurate
manner
Thank you for forwarding Ms***’s concerns to our attention and
allowing us the opportunity to respond.
Upon
receipt of the Revdex.com notification, our office completed a thorough review of Ms
***’s loan to ensure that her concerns were addressed. PennyMac confirmed receipt of Ms***’s
letter, dated September 2, 2013, requesting to apply the payment for her
property in fullAs ‘payment in full’ does not mean to pay off or settle the
loan for less than the total amount due, the payment was applied to bring the
loan current on September 12, The
remaining funds, in the amount of $25,561.44, were applied towards the unpaid principal
balance
PennyMac
tried to reach Ms*** on May and May 27, to discuss her
concerns. A message was left with our
representative’s contact information should Ms*** have additional
questions or concerns she would like to discuss
PennyMac values and protects its customers’
confidential information. Due to privacy
reasons, we will refrain from posting any personal information to the Revdex.com site
as we do not disclose our borrowers’ personal information

I would like to take this time and submit a small review of this so called mortgage company This company acquired my mortgage from chase mortgage in June I have had nothing but problems with them since They call me on a regular basis saying I owe money and that my escrow is behind by months This is the worst example of customer service I have every had to deal with in my life I can't wait to find a company to take this mortgage over and to be treated with some respect As a Disabled Vietnam Veteran I have suffered enough and I don't need to be put thru this every other week

Thank you for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to MsW***’sconcerns.PennyMac strives to provide superior customer service and respond to all inquiriesin a timely
manner. Upon receipt of the Revdex.com notification, a PennyMacRepresentative attempted to contact MsW*** to discuss her concerns Our records confirm MsW***'s August payment has been applied to her loan and there are no late charges due at this time. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information Additional attempts will be made to discuss this matter with MsW*** and a detailed letterwill be sent to MsW*** under separate cover

PennyMac Representative contacted MrMarlow to discuss his concerns regarding the servicing of the loan on July 5, 2016. A detailed letter of explanation will be sent to MrMarlow under separate cover within business daysPennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers personal information

“Thank you for bringing this matter to our
attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsS*** concerns
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MsS*** to discuss her concerns regarding homeowners insurance on October 13, 2016. A detailed letter of explanation will be sent to Ms. S*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
I am rejecting this response because: A representative from Penny Mac phoned me on March I was told that she would look into my file and would phone me back on March Today is March and I have yet to hear from Penny MacThis is in keeping with the experience that I have had with Penny Mac of the last two years which is a lack of communication amongst the members of the staff as well as with me, the consumer Over the last two years I have literally spoken to over Penny Mac representatives each one having to re-hear my caseThere have been phone calls not returned promises made and many promises brokenI have had I home mortgage for the last years and I've never had the problems with any mortgage holder that I have had with Penny MacWhen it comes to trying to charge extra fees late fees and request payment Penny Mac called me every dayBut when it comes to resolving issues on my end it is very difficult to get a response from Penny Mac and follow throughI would never recommend him and I feel for people who have to deal with them
Regards,
*** * ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Mrs***’ concerns to our attention and allowing us the opportunity to respond
Upon receipt of the Revdex.com notification, our office completed a thorough review of Mrs. ***’ loan to ensure that her concerns were addressedA representative
from our office attempted to call MrsMaciver to advise corrections were made accordingly as requested, on October 24, PennyMac is in the process of finalizing a written response to confirm the corrections made and address her additional concerns
PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information