PennyMac Loan Services

Complaint: I am rejecting this response because: identical to last message, they are not trying to fix my payment issueI want someone to call me from Pennymac with a solution, not a automated response Regards, N [redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Verdana, sans-serif;">MrM***'s concerns

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsI [redacted] 's concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MsI [redacted] to discuss her concerns regarding the increase in the monthly payment due to the taxes and insurance on September 13, A detailed letter of explanation will be sent to MsI [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Complaint: I am rejecting this response because: Confirmed received the refund check, and now waiting for next billing statement to check wither it's been adjusted as wellBefore that happens, I have to reject to keep the case openI'll update when I see the billing statementThanks for Revdex.com & Penny Mac's assistance on the case Regards, Z [redacted] ***

Complaint: I am rejecting this response because: Regards, [redacted] ***

Please be advised, a response was mailed to the customer on August 26, PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint: I am rejecting this response because: This company failed to take responsibility for posted a payment late to my accountThey are continuing to avoid my phone callsThis matter is not closedThis is still fraudulent activity and downright misleading consumers Regards, T [redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and respond all to requests in a timely and accurate manner Thank you for forwarding MrS [redacted] ’s concerns to our attention and allowing us the opportunity to respond Upon receipt of the Revdex.com notification, our office completed a thorough review of MrS [redacted] ’s loan to verify the status of his request PennyMac confirmed, per MrS [redacted] ’s original Note, his interest rate is 2.75% for the life of the loanPennyMac has also confirmed that his interest rate has not changed since his loan originated Additionally, the late charge was assessed to MrS [redacted] ’s loan on February 18, as the February 1, mortgage payment was not received until February 25, As a gesture of goodwill, we have waived the late charge as a one-time courtesy A PennyMac representative contacted MrS [redacted] on May 7, to discuss his concerns MrS [redacted] was provided with a substantive response, which addressed his concerns Furthermore, review of MrS [redacted] ’s final HUD-confirms the real estate taxes were based on land value only, estimated at an annual premium of $Escrow accounts are typically reviewed and reanalyzed once a year to ensure a sufficient amount is collected to cover all items to be paid from the escrow over the following monthsThe annual escrow analysis was completed on March 5, and his payment increased to $1,According to our records, the County Taxes increased from $to $3,annually resulting in an increase of the required escrow payment from $to $per month Review of MrS [redacted] ’s escrow account determined that based on the total amount required to be paid through his escrow account; his escrow payment would be insufficient to cover all the required items resulting in a projected shortage of $3,The projected shortage payment has been divided over the following months for a monthly shortage payment of $ Please be aware that PennyMac is finalizing its review of MrS [redacted] ’s loan All the necessary adjustments will be completed by end of business May 16, and MrS [redacted] will be provided with a letter addressing all of his concerns PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner Thank you for forwarding Mr [redacted] ’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our office completed a review of Mr [redacted] ’s loan to ensure that his concerns are addressed PennyMac’s is currently in the process of reviewing the information regarding his insurance concerns Mr [redacted] will be provided with a detailed letter and follow up phone call as it relates to his concerns once research is completed PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC,(“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Mr [redacted] 's concerns to our attention and allowing us the opportunity to respondWe are in the process of investigating the matter and provide resolution as it relates to his request to waive the late fees of $PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner Thank you for forwarding Ms [redacted] 's concerns to our attention and allowing us the opportunity to respondPlease be advised that the documents required for a modification review as not entirely consistent with the documents that are required for a short sale review Additionally, PennyMac must request updated documents from customers, once the documents we have on file has expired Our records confirm that the Authorization to Participate form was received on November 25, 2014, and has an expiration date of March 24, Ms [redacted] was informed that the HUDthat was submitted to PennyMac, which was prepared by the Title Company, was incorrect; therefore, the HUDhad to be revised and resubmitted in order for PennyMac to complete our review PennyMac received the revised HUDon January 21, As the net amount on the revised HUDhas now adjusted, the file has been resubmitted for decision Please be aware that the incorrect HUDwas not a result of a PennyMac error We appreciate Ms [redacted] 's patience while PennyMac continues our reviewA written response will be mailed to Ms [redacted] once a determination has been madePennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrO***z's concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrJulio O***z to discuss his concerns regarding the refinance A detailed letter of explanation will be sent to MrO***z under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Revdex.com:PennyMac did finally send a refund check back to us after several phone calls and emailsWhile we are not happy how the file was handled and having to start over elsewhere we are satisfied with the fact we did get our refundWe are considering this matter closed Regards, [redacted] B***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Mr.***’s concerns to our attention and allowing us the opportunity to respondPennyMac is in the process of providing a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner Thank you for forwarding Ms [redacted] 's concerns to our attention and allowing us the opportunity to respondPlease be advised a PennyMac Priority Complaint Specialist is in the process of obtaining additional information and conducting a review, in order to sufficiently address Ms [redacted] 's concerns We appreciate Ms [redacted] 's patience while PennyMac continues our review PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrV***’s concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrV [redacted] to discuss his concerns regarding the payoff of the loan on August 25, A detailed letter of explanation will be sent to MsV [redacted] under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MsN [redacted] ' concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, our office completed a thorough review of MsN [redacted] ' loan to verify the status of her request Our office attempted to contact MsN [redacted] on January 16, and January 17, without success While we were not able to speak to MsN [redacted] , our office was able to confirm that MsN [redacted] ' request to expedite her refund was processed Additionally, our office also processed MsN [redacted] request for a refund of fees A check was issued and mailed to MsN [redacted] on January 22, An apology letter explaining the situation was also sent to MsN [redacted] under separate cover PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms [redacted] concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms [redacted] to discuss her concerns regarding her January loan payment on February 10, A detailed letter of explanation will be sent to Ms [redacted] under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrS [redacted] ' concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MrS [redacted] to discuss his concerns regarding the release of his insurance claim funds on June 16, A detailed letter of explanation will be sent to MrS [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr [redacted] ’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, PennyMac contacted Mr [redacted] to address his concernsOur office has provided a direct phone number while research is in progress.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information