I canceled myfamily mobile, and went to straight talk, I've had this service over a month, they took out the last months payment, and again on 9/19/they took another payment out of my checking account, and when I called them they said I still owed them for the last monthhow can that be when I didn't have service with themnow I have to close my checking accbecause of being overdrawnIf I owe this then they are charging for two months behind
Account_Number: XXX-XXX-XXXX
Buy a car battery to 04/20/2013, 07/26/returned to the store by manufacturing defects.Delivering another replacement shopOn several occasions I returned to the store the battery will not charge, subjecting this to a test.Until it came to an end shelf life, before l date of replacement warranty printed in the battery current it is 07/14.Walmart cancels the replacement battery for once been changed and does not meet new expiration date of this 07/2014Applying the original date of purchase and not current in the new receipt 07/26/
Product_Or_Service: ***
I was racially profiled today, as I completed my purchase at the self checkout which included book bags for my nieces, I was told that these bags needed to be checked, and all the stuffing paper had to be removedThe other customers at the self checkout with similar items were not stopped for their bags to be checkedI immediately went to customer service and was told by the assistant manager on duty that "People tend to steal mens' razor blades worth $30.00, so that's why they needed to check your book bags." In other words they have to assume that I stole something, since in the past someone else who looks like me hasNo written policy or signage anywhere about a bag checkClearly not a consistently applied policy disgusting to be racially profiled in publicNever coming here again
I went to Walmart 6140A University Dr NW, Huntsville, AL on November to buy some marked down Halloween CandyIt was marked 50% OFFThe sign was even attached to the box that contained the candy I was wanting to purchaseIt did not ring up 50% offI ask for a managerShe refused to correct the priceI told her this is advertisement and I was reporting them to the Revdex.comBut, the Revdex.com website said my issue did not qualify for a complaintAll I can do is write a reviewI thought ADVERTISEMENT was illegalI guess it is one of those laws that no one will enforce, so Walmart commits it all the timeBUYERS BEWARE
The Manager *** *** store located in AJK Blvd, Lewisburg, Pa customer service sucksleaving me totally unsatisifed and thinking twice going back to this storeThe Wal-Mart in Bloomsburg takes care of its customersI had purchased an item and forgotten it Their video clearly shown I had forgotten itin Bloomsburg, they allowed me to get to a replacement item However this manager at this store denied meSo now I am without my $and the itemThis store is so money grubbing that they would rather leave a customer unsatisfied over $Beware, of a store does not care about customer satisfaction You can find a store that does!
Product_Or_Service: Kiss Lashes
Order_Number: XXXXXXXXXXXXXXXXXXXX
The Walmart prepaid Visa card is misrepresentative and fraudulent of its usesThe packaging continuing the purchased card states "Can be used anywhere visa debit is accepted" however what they don't tell you is that if it is for an international purchase that you must wait in them to send you another cardThis is revealed upon, and only upon, a call to the customer service department to inquire as to why your purchase is in a visa debit card that states it can be used anywhere has been declinedIf one needs to make an immediate international payment and loads money into this card the only way to get ones money back is to call customer service and wait weeks for them to refund your moneyAgain, this is not stated on the cardThe card represents itself as fully usable out of the packageIt is notFraudulent business practice
I was supposed to be sold mid grade tires, found out these were the cheapest tires with very thin sidwalls, these were out in the rear of my vehicle I did not purchase the road hazard warranty, not quite months after purchase, the first tire blew out on the side wall, and then two weeks later had the other rear go flat Had another company look at the tire and was told it was a broken belt Took that tire, still on the rim to Walmart and they never took it off the rim, said it was just an unrepairable hole And proceeded to tell me it was not covered I work hard for my money and cannot afford to spend $every months on tires! I will never shop at Walmart again Just beware of purchasing at Walmart....they don't stand behind their products!!
I left Walmart Family Mobile (Walmart Family Mobile is part of T Mobile) to go to T Mobile in March I wasn't unhappy with Family Mobile, but I needed services they didn't provide I received my final bill from Family Mobile and tried to pay it online like I have always done I couldn't log in since I no longer had a current cell phone number with them I then tried to call the number on invoice and again without a current cell phone number I wasn?t able to pay online There isn?t a way to reach a customer service rep on their website or on the phone number! Also, there isn?t a mailing address to send the payment to or an email address to reach anyone either!My next choice was to go to Walmart and pay the bill there I did, but the person at the desk couldn?t get to my account to allow me to pay my bill, since I didn?t have an current cell phone with Family Mobile She tried with my account number and that didn?t work either.Finally someone in the electronics department
I had to go to the store three times for "partial" fills of my prescription On November 28th I was asked over the phone to bring the bottle and get one pill because the shipment would be in tomorrow So I took my bottle to the drop off window and told them I had called and was told to bring my bottle to pick up one pill until the shipment came They went to the pharmacist who then came over to me with a pill in her hand and asked me if this is what it looked like
In February, I purchased some jeans online from walmart.com I received the jeans and noticed they were missing a belt loop I have to wear belts with all pants I contacted the company online I informed them I am very busy and wasn't sure when I could make it to the store to return the item They stated I could return the product at any time due to it being a defect In June I made the trip to return them, only to be told it is outside the return policy and they wouldn't do anything about it Here the jeans still sit on my dresser Un-usable product I tried as a last attempt to call them today, only to be told they can't do anything, even though the product is a defect, because I waited too long to return them
I purchased two power wheels and I asked the employee if I could leave them there ttil I purchase and they hold it til I get someone with a truck to move them they where ok with it never gave me a time I had to be back and pick them up or anythingSo I purchased on the the second on the 12th my cousin called and asked if I wanted to go them he got the truckI called walmart they informed me they had been resoldI asked how could they resale something that I paid for they just said that they didnt knowThese power wheels I will not find at this price again $They asked for my name and number but never utilized it to let me know they needed me to pick up sooner
Wal-Mart Store In Brandon Florida 2387, allowed someone to put about $1,worth of unauthorized charges in transactions on my checking account
Your Wal-mart Store in Brandon Florida allowed someone to make multiple unauthorized purchases using my account informationHere is the list of the unauthorized charges that occurred on 7/08/$205.28, $205.36, $208.43, $218.01, $219.14, and $For Wal-Mart to allow someone to make charges like that and not question it at that store indicates to me a store employee may have been involved alsoI have never been to FloridaI am willing to sign an affidavit verifying I did not make these chargesI would rather work it out then have to purse any legal avenue
My son and I brought his truck to the Walmart on the west side of Sioux Falls, SD to have his tires replaced After spending $on new tires, my son drove back to college about miles north of Sioux Falls While halfway there his truck started shaking so bad he thought he was going to go off the road It was approximately 8:pm and raining He called me to see what he should do Being that he just got new tires, we assumed it was something related to them He checked the tires and the caps over the lug nuts were loose He was in the middle of nowhere I told him to try to get the vehicle to his destination, go slow and go to the Walmart in Brookings, SD (his destination) He called back three times scared that he wouldn't make it He finally arrived to the Brookings Walmart They checked the tires and it turns out that they weren't balanced properly They were off by - on all four tires I told him he should call the Sioux Falls Walmart store in the morning to let them know what had happened He did and they offered him a $gift card for his trouble This was unacceptable and considering they had probably done the same to other cars, it was DANGEROUS! I called and talked to the manager (Shawn Shubert) the next day, he listened and said he'd call me back I then got a call from an assistant manager that had half of the story and he said that he'd look into it and call me back Then a different Assistant Manager (Jen) called me and proceeded to explain how tires are rotated on a car Not what I needed to know! She said, they found out that the machine that did the balancing of the tires was not calibrated properly and that they had someone come out and fix it Ok, but how many people have unbalanced tires? She offered me $since I wasn't happy with the balancing of the tires Out of $that we spent, you'd think they could have at least done $off for the poor service DO NOT BUY tires from Walmart and stay clear of their Tire Shop!!! I will never go back and I will tell anyone that ever asks me about tires where they should also NOT GO! Bentonville, train your managers on how to provide quality service Shame on you!
On 5/22/I called twice to see why my internet was offline and working slow when it was working.I had data for high-speed Internet and I have been paying for a service I'm not receivingThe final rep I spoke to after a couple hours of my Time on the phone with them he said I was good to go and everything is workingNot long after I hung up I attempted to send a picture msg and I couldn't nor a video in a txt msgI called back and family mobile powered by T-Mobile was closedOn 5/23/I called back to resolve the issueI spoke to representative *** who said he was gonna call me on another number to fix the issue and he never called backminutes later I call back to complain and the representative tells me there isn't a place to complain to so I ask to resolve the problem I'm havingI was transferred to supervisor *** who didn't help any and then transferred back to the representativeI was on hold and my call was dropped an prior issue I have that is still not resolved
at the end of May my ex husband bought a air pillet rifle for my grandson which is only years old this rifle was not intended for a child so on aug I bought the rifle back to wal mart wanting a refund on a card so I could get my grand son a gift for his birthday the store was Pineville Louisiana #XXXXX manager *** *** the the girl at service did the right thing and called for her manager when the rifle came up She had to clear with manager because of the amount of purcashManager came up about to minutes and told she could not return my money because I had no recpecitSo I left the store still with a rifle I could not give my grandchildTwo days latter I returned to the store with recpecit in hand and was thinking I was going to get my money back on a card so I could get my grandchild a gift never did get to see manager Im was told that the days was over but the rifle had a year warranty that they could not give me my money backSo I left the store with no money card and no gift for my grandchild on his 5th birthdaythe rifle was bought on May and I tryed to returned on AugThe owhole issue was they did not want to return a ticket item for the rifle was never used still brand new
This is the third time I've purchased chicken from this place and when I open it, it smells rottenThe dates where a week away from when they were suppose to go bad, so I think they're miss labeling them or whats going in but that third time will be the LAST time I buy chicken form there!
I went to get a simple oil change for my carWhen the oil change was finished I drove my car home and could hear a scraping noise from my carI noticed that there was something dragging from under the car and it was the under carriage cover for my car that was not replaced correctly by the mechanics who did the oil changeThe under carriage was damaged when I was driving back to WalmartI told the manager what happened and they tried to give me the run around because I was a femaleThey tried to get out of being at fault but finally agreed to what they did wrongThey made me order the part and said they would reimburse meI ordered the part then they tell me it's the wrong part but when I looked at the part I ordered its actually the exact part that I needThey are giving me the runaround again and the part only cost $43, I don't think I'm asking for too much but to get my part replacedThis is very frustratingPlus the customer service is terrible, I was greeted by hostility
I submitted an online one hour photo order for many photos of my infant son including several with him and his elderly and ill great-grandfatherThese were ordered on our last night in town (we live in WI) so that his great-grandfather could have them quicklyThe photo quality was abysmalThe prints were substantially darker than the images I submittedI have printed with Walmart previously and the quality has never been this poor or distorted from what I submittedI have been speaking with the manager Cooper who has repeatedly said that he needed to get more information and then call me back, however he has never once called me back, I have always had to reach back out to himTonight he told me that the only way for this to be resolved is for my mother who lives in the area to come in, request him, hope that he is working at that time, and request a gift cardHe said it is impossible to mail a gift card or send an electronic gift card to meThis claim makes no sense in this wo
Problems seeking refund/return in Sioux Falls Walmart stores
The Walmart stores in Sioux Falls, SD at the following locations:
W60th StN., Louise Aveand SMinnesota Ave
ALL have refused to follow their own written return/refund policies over the past two weeks, when I have attempted to return items, all of which had receipts and would qualify for returnHowever, their unprofessional, unhelpful "employees" have caused me great distress by refusing to help me
Furthermore, they make up new "policies" out of thin air, such as claiming I had the wrong Serial # of TV in the "wrong" box, they claimed they would not help me with a PRICE ADJUSTMENT for an item I was charged DOUBLE for, because it came from Sioux City, Iowa Walmart and another item they wouldn't accept because it too was bought in Iowa and "wasn't in their system!"
Walmart truly is a very greedy, unprofessional corporation and cares nothing about decent customer service and it is a disgrace to Disabled Co
Walmart family mobile authorized a payment from my account without my authorizationI went online to make a payment on august Upon logging into my account I clicked pay bill then it moved to the next screen where I saw my current balanceI clicked next to go to the next screen but the screen never went forwardThere was a small circle of little balls that kept spinningI waited then decided to go back to the beginning to start again but it did the same thing and I decided to wait it out but I fell asleep waitingIn the am the first thing I did was open my phone to complete making my payment but I saw a confirmation for a payment ending in ***I was surprised and I verified my last four digits on the card I would have used except; I never finished making the paymentThe card was a new card and I had not stored it onto the website and I did not sign up for automatic paymentsI then looked at my text messages and saw another confirmation for the account ending in *** wh
I canceled myfamily mobile, and went to straight talk, I've had this service over a month, they took out the last months payment, and again on 9/19/they took another payment out of my checking account, and when I called them they said I still owed them for the last monthhow can that be when I didn't have service with themnow I have to close my checking accbecause of being overdrawnIf I owe this then they are charging for two months behind
Account_Number: XXX-XXX-XXXX
Buy a car battery to 04/20/2013, 07/26/returned to the store by manufacturing defects.Delivering another replacement shopOn several occasions I returned to the store the battery will not charge, subjecting this to a test.Until it came to an end shelf life, before l date of replacement warranty printed in the battery current it is 07/14.Walmart cancels the replacement battery for once been changed and does not meet new expiration date of this 07/2014Applying the original date of purchase and not current in the new receipt 07/26/
Product_Or_Service: ***
I was racially profiled today, as I completed my purchase at the self checkout which included book bags for my nieces, I was told that these bags needed to be checked, and all the stuffing paper had to be removedThe other customers at the self checkout with similar items were not stopped for their bags to be checkedI immediately went to customer service and was told by the assistant manager on duty that "People tend to steal mens' razor blades worth $30.00, so that's why they needed to check your book bags." In other words they have to assume that I stole something, since in the past someone else who looks like me hasNo written policy or signage anywhere about a bag checkClearly not a consistently applied policy disgusting to be racially profiled in publicNever coming here again
I went to Walmart 6140A University Dr NW, Huntsville, AL on November to buy some marked down Halloween CandyIt was marked 50% OFFThe sign was even attached to the box that contained the candy I was wanting to purchaseIt did not ring up 50% offI ask for a managerShe refused to correct the priceI told her this is advertisement and I was reporting them to the Revdex.comBut, the Revdex.com website said my issue did not qualify for a complaintAll I can do is write a reviewI thought ADVERTISEMENT was illegalI guess it is one of those laws that no one will enforce, so Walmart commits it all the timeBUYERS BEWARE
The Manager *** *** store located in AJK Blvd, Lewisburg, Pa customer service sucksleaving me totally unsatisifed and thinking twice going back to this storeThe Wal-Mart in Bloomsburg takes care of its customersI had purchased an item and forgotten it Their video clearly shown I had forgotten itin Bloomsburg, they allowed me to get to a replacement item However this manager at this store denied meSo now I am without my $and the itemThis store is so money grubbing that they would rather leave a customer unsatisfied over $Beware, of a store does not care about customer satisfaction You can find a store that does!
Product_Or_Service: Kiss Lashes
Order_Number: XXXXXXXXXXXXXXXXXXXX
The Walmart prepaid Visa card is misrepresentative and fraudulent of its usesThe packaging continuing the purchased card states "Can be used anywhere visa debit is accepted" however what they don't tell you is that if it is for an international purchase that you must wait in them to send you another cardThis is revealed upon, and only upon, a call to the customer service department to inquire as to why your purchase is in a visa debit card that states it can be used anywhere has been declinedIf one needs to make an immediate international payment and loads money into this card the only way to get ones money back is to call customer service and wait weeks for them to refund your moneyAgain, this is not stated on the cardThe card represents itself as fully usable out of the packageIt is notFraudulent business practice
I was supposed to be sold mid grade tires, found out these were the cheapest tires with very thin sidwalls, these were out in the rear of my vehicle I did not purchase the road hazard warranty, not quite months after purchase, the first tire blew out on the side wall, and then two weeks later had the other rear go flat Had another company look at the tire and was told it was a broken belt Took that tire, still on the rim to Walmart and they never took it off the rim, said it was just an unrepairable hole And proceeded to tell me it was not covered I work hard for my money and cannot afford to spend $every months on tires! I will never shop at Walmart again Just beware of purchasing at Walmart....they don't stand behind their products!!
I left Walmart Family Mobile (Walmart Family Mobile is part of T Mobile) to go to T Mobile in March I wasn't unhappy with Family Mobile, but I needed services they didn't provide I received my final bill from Family Mobile and tried to pay it online like I have always done I couldn't log in since I no longer had a current cell phone number with them I then tried to call the number on invoice and again without a current cell phone number I wasn?t able to pay online There isn?t a way to reach a customer service rep on their website or on the phone number! Also, there isn?t a mailing address to send the payment to or an email address to reach anyone either!My next choice was to go to Walmart and pay the bill there I did, but the person at the desk couldn?t get to my account to allow me to pay my bill, since I didn?t have an current cell phone with Family Mobile She tried with my account number and that didn?t work either.Finally someone in the electronics department
I had to go to the store three times for "partial" fills of my prescription On November 28th I was asked over the phone to bring the bottle and get one pill because the shipment would be in tomorrow So I took my bottle to the drop off window and told them I had called and was told to bring my bottle to pick up one pill until the shipment came They went to the pharmacist who then came over to me with a pill in her hand and asked me if this is what it looked like
In February, I purchased some jeans online from walmart.com I received the jeans and noticed they were missing a belt loop I have to wear belts with all pants I contacted the company online I informed them I am very busy and wasn't sure when I could make it to the store to return the item They stated I could return the product at any time due to it being a defect In June I made the trip to return them, only to be told it is outside the return policy and they wouldn't do anything about it Here the jeans still sit on my dresser Un-usable product I tried as a last attempt to call them today, only to be told they can't do anything, even though the product is a defect, because I waited too long to return them
I purchased two power wheels and I asked the employee if I could leave them there ttil I purchase and they hold it til I get someone with a truck to move them they where ok with it never gave me a time I had to be back and pick them up or anythingSo I purchased on the the second on the 12th my cousin called and asked if I wanted to go them he got the truckI called walmart they informed me they had been resoldI asked how could they resale something that I paid for they just said that they didnt knowThese power wheels I will not find at this price again $They asked for my name and number but never utilized it to let me know they needed me to pick up sooner
Wal-Mart Store In Brandon Florida 2387, allowed someone to put about $1,worth of unauthorized charges in transactions on my checking account
Your Wal-mart Store in Brandon Florida allowed someone to make multiple unauthorized purchases using my account informationHere is the list of the unauthorized charges that occurred on 7/08/$205.28, $205.36, $208.43, $218.01, $219.14, and $For Wal-Mart to allow someone to make charges like that and not question it at that store indicates to me a store employee may have been involved alsoI have never been to FloridaI am willing to sign an affidavit verifying I did not make these chargesI would rather work it out then have to purse any legal avenue
My son and I brought his truck to the Walmart on the west side of Sioux Falls, SD to have his tires replaced After spending $on new tires, my son drove back to college about miles north of Sioux Falls While halfway there his truck started shaking so bad he thought he was going to go off the road It was approximately 8:pm and raining He called me to see what he should do Being that he just got new tires, we assumed it was something related to them He checked the tires and the caps over the lug nuts were loose He was in the middle of nowhere I told him to try to get the vehicle to his destination, go slow and go to the Walmart in Brookings, SD (his destination) He called back three times scared that he wouldn't make it He finally arrived to the Brookings Walmart They checked the tires and it turns out that they weren't balanced properly They were off by - on all four tires I told him he should call the Sioux Falls Walmart store in the morning to let them know what had happened He did and they offered him a $gift card for his trouble This was unacceptable and considering they had probably done the same to other cars, it was DANGEROUS! I called and talked to the manager (Shawn Shubert) the next day, he listened and said he'd call me back I then got a call from an assistant manager that had half of the story and he said that he'd look into it and call me back Then a different Assistant Manager (Jen) called me and proceeded to explain how tires are rotated on a car Not what I needed to know! She said, they found out that the machine that did the balancing of the tires was not calibrated properly and that they had someone come out and fix it Ok, but how many people have unbalanced tires? She offered me $since I wasn't happy with the balancing of the tires Out of $that we spent, you'd think they could have at least done $off for the poor service DO NOT BUY tires from Walmart and stay clear of their Tire Shop!!! I will never go back and I will tell anyone that ever asks me about tires where they should also NOT GO! Bentonville, train your managers on how to provide quality service Shame on you!
On 5/22/I called twice to see why my internet was offline and working slow when it was working.I had data for high-speed Internet and I have been paying for a service I'm not receivingThe final rep I spoke to after a couple hours of my Time on the phone with them he said I was good to go and everything is workingNot long after I hung up I attempted to send a picture msg and I couldn't nor a video in a txt msgI called back and family mobile powered by T-Mobile was closedOn 5/23/I called back to resolve the issueI spoke to representative *** who said he was gonna call me on another number to fix the issue and he never called backminutes later I call back to complain and the representative tells me there isn't a place to complain to so I ask to resolve the problem I'm havingI was transferred to supervisor *** who didn't help any and then transferred back to the representativeI was on hold and my call was dropped an prior issue I have that is still not resolved
at the end of May my ex husband bought a air pillet rifle for my grandson which is only years old this rifle was not intended for a child so on aug I bought the rifle back to wal mart wanting a refund on a card so I could get my grand son a gift for his birthday the store was Pineville Louisiana #XXXXX manager *** *** the the girl at service did the right thing and called for her manager when the rifle came up She had to clear with manager because of the amount of purcashManager came up about to minutes and told she could not return my money because I had no recpecitSo I left the store still with a rifle I could not give my grandchildTwo days latter I returned to the store with recpecit in hand and was thinking I was going to get my money back on a card so I could get my grandchild a gift never did get to see manager Im was told that the days was over but the rifle had a year warranty that they could not give me my money backSo I left the store with no money card and no gift for my grandchild on his 5th birthdaythe rifle was bought on May and I tryed to returned on AugThe owhole issue was they did not want to return a ticket item for the rifle was never used still brand new
This is the third time I've purchased chicken from this place and when I open it, it smells rottenThe dates where a week away from when they were suppose to go bad, so I think they're miss labeling them or whats going in but that third time will be the LAST time I buy chicken form there!
I went to get a simple oil change for my carWhen the oil change was finished I drove my car home and could hear a scraping noise from my carI noticed that there was something dragging from under the car and it was the under carriage cover for my car that was not replaced correctly by the mechanics who did the oil changeThe under carriage was damaged when I was driving back to WalmartI told the manager what happened and they tried to give me the run around because I was a femaleThey tried to get out of being at fault but finally agreed to what they did wrongThey made me order the part and said they would reimburse meI ordered the part then they tell me it's the wrong part but when I looked at the part I ordered its actually the exact part that I needThey are giving me the runaround again and the part only cost $43, I don't think I'm asking for too much but to get my part replacedThis is very frustratingPlus the customer service is terrible, I was greeted by hostility
I submitted an online one hour photo order for many photos of my infant son including several with him and his elderly and ill great-grandfatherThese were ordered on our last night in town (we live in WI) so that his great-grandfather could have them quicklyThe photo quality was abysmalThe prints were substantially darker than the images I submittedI have printed with Walmart previously and the quality has never been this poor or distorted from what I submittedI have been speaking with the manager Cooper who has repeatedly said that he needed to get more information and then call me back, however he has never once called me back, I have always had to reach back out to himTonight he told me that the only way for this to be resolved is for my mother who lives in the area to come in, request him, hope that he is working at that time, and request a gift cardHe said it is impossible to mail a gift card or send an electronic gift card to meThis claim makes no sense in this wo
Problems seeking refund/return in Sioux Falls Walmart stores
The Walmart stores in Sioux Falls, SD at the following locations:
W60th StN., Louise Aveand SMinnesota Ave
ALL have refused to follow their own written return/refund policies over the past two weeks, when I have attempted to return items, all of which had receipts and would qualify for returnHowever, their unprofessional, unhelpful "employees" have caused me great distress by refusing to help me
Furthermore, they make up new "policies" out of thin air, such as claiming I had the wrong Serial # of TV in the "wrong" box, they claimed they would not help me with a PRICE ADJUSTMENT for an item I was charged DOUBLE for, because it came from Sioux City, Iowa Walmart and another item they wouldn't accept because it too was bought in Iowa and "wasn't in their system!"
Walmart truly is a very greedy, unprofessional corporation and cares nothing about decent customer service and it is a disgrace to Disabled Co
Walmart family mobile authorized a payment from my account without my authorizationI went online to make a payment on august Upon logging into my account I clicked pay bill then it moved to the next screen where I saw my current balanceI clicked next to go to the next screen but the screen never went forwardThere was a small circle of little balls that kept spinningI waited then decided to go back to the beginning to start again but it did the same thing and I decided to wait it out but I fell asleep waitingIn the am the first thing I did was open my phone to complete making my payment but I saw a confirmation for a payment ending in ***I was surprised and I verified my last four digits on the card I would have used except; I never finished making the paymentThe card was a new card and I had not stored it onto the website and I did not sign up for automatic paymentsI then looked at my text messages and saw another confirmation for the account ending in *** wh