Vizio 32" Smart TV - I opened it up and there was a crack in the screen and I took it to Walmart and they told me the serial numbers don't match and that its been returned beforeDon't believe me come show up at my house
Seems that Walmart picks the times it a wants to follow it's own policy rulesAtemptied to return a item that was sold be WalmartAt the time was refused and told two excuses why they wouldn't take the items as a return as stated in there return policy
On Sunday June 19, 2016, I waited in the customer service line over minutes when an African Lady and her mother jumped ahead of the lineEveryone allowed them too, none of the customers or staff said anything After they were serviced, I approached the register at customer service and begin exchanging a shredded that stopped workingThe African Lady interrupted the cashier to ask a question, after the cashier responded she begins asking more questionsI politely informed her that I had been waiting in line and she needs to wait her turnWhen I told her that she needed to wait her turn she begins to yell and cuss at meI informed her that it was not her turn and it was not fair that she interrupt my transaction when she already was servicedThe manager *** *** told the cashier not to service me after I waited in line and I was told to leave the storeThey decided to service the African Lady anyways, instead of meI will never shop at Wal-Mart again and encourage my children, family, friends and coworkers not to either! Due to how the situation was poorly handledI waited in line after the African family had jumped in front of everyone else in line twice and was serviced anyway despite she was yelling and cussing at meThis store has poor management and when I spoke to the manager and informed her that I will contact corporate in the morning, post my experience on your website, survey and face book page she said she DID NOT CAREI have MBA and well aware of the importance of a company's reputation and good management and that was not the caseI will shop at Target from now on until the management improves at the Wal-Mart located at Putty Hill ave, STE 5, Towson MD
We purchased an yr service planThe product was purchased 11/21/An issue came up so my husband called X-XXX-XXX-XXXX and was told the plan had expiredI then called and was dissatisfied with the resultsThe terms and conditions state The term of you plan begins on your date of purchase; however in the same paragraph it states an "Except for the enhanced coverages outlined above, which begin on your date of purchase, all other coverage becomes effective immediately following the expiration of the manufacture's warranty an remains in effect throughout the end of your term, unless cancelled or fulfilled pursuant to the provisions below The customer service representative refused to discuss the exceptions and stated that our warranty had expired and ran concurrent with the manufactures warrantyI do not think this is fair business practice to charge for a service that is also being covered at the same time as a manufacturers warrantyWe paid for years of service that shou
I was shopping at a Walmart store in Doral, FL, and received a cut on my arm from an unsecured clothing rackI immediately notified a staff member and Assistant Manager, who took pictures of my cut and completed a Customer Incident ReportBecause I was bleeding, the AsstManager gave me paper towel and a band aidMy main concern, which I expressed to the staff, was to secure the clothing rack so it wouldn't injure anyone elseThey wrapped up the rack with some tape, which I assume was a quick-fix, and hopefully they got it secured properly soon afterI was quite surprised, because the staff were acting as if I was inconveniencing them by filing a complaint of my injury; when actually the store was at fault, and should be held responsible to provide a safe shopping experience for customersI was further baffled when the AsstManager suggested that Walmart may not be able to accept the Customer Incident Report, because I was visiting the US from another country, and the forms were only meant for persons with US addresses to completeThis also shows a lack of inclusion and acceptance for the diversity of shoppers that Walmart hasDoes this mean Walmart only expects Americans to shop in their stores? I frequently travel to the US, and I usually always take time to shop at Walmart for the great variety and discounts they offer
I am now further concerned, as I expected that Walmart would at least have followwith me since I was injured in the storeIt has now been almost year, and nothingI have contacted the Walmart headquarters several times, and provided a copy of the Customer Incident Report, and pictures of my injuries and the unsecured clothing rack in the store, in hopes it will bring attention to store faults to avoid customer injuriesHowever, I've received no response to dateThis is very disappointing, especially I have been shopping at Walmart for more than years, and never had such an unpleasant experienceI would have trusted that Walmart would be more concerned about their customer experience, especially when the fault lies within their own storesI hope this helps them to be more aware of their stores' faults, and taking the proper action to rectify
They broke my cars trotlle body
I went to Walmart to get a car battery and one of your employees changed my car battery for me and then after it was changed my check engine light came on the wrench light came on in my car would not move in with barely shark it was fine before they changed the battery I had to call the tow truck to tow me to a car repair shop and Walmart have employee broke my throttle body on my car and I had to get it replacedI called Walmart twice and talked to two managers first it was a guy that told me to call Lindsey at and I still have not heard back from her I did talk to her and tell her the situation but she has not called me back yet with the Revel resolution they I was told that the employees also we're not even supposed to change car batteries which I had no knowledge of they did not even tell me that they just agreed said yes they would change the battery I had no idea they were allowed to do that and then Bruins have no problem doing it also
I bought a phone at the Walmart in Sikeston, MO in I purchased a two year plan on the phone In 2/2018, the phone was crackedI contacted them and they told me they didn't have that phone available They told me I had to pay $for shipping and handling to ship the cracked phone back to them I sent them the money and they received the phone I asked if I could go to the store and get a new phone and they told me no They told me they had to send it from their facility They told me they would send me a refund and I would receive it in days I haven't received a refund yet I called them days later and they told me they sent it out They told me they would send it out again and it would take days I asked for a manager and they told me they couldn't do anything else I spoke with them last week and they told me there was nothing they could do about it because they sent the check
Bought cell phone card, and wasn't in my bag
I went to my local wal mart to buy a pre-paid cell phone and card As usual, help was hard to find A man from another deptwas helping me, when he was ordered to let me go Woman was very ignorant So, another woman finally helped me get a phone and card I checked out and continued my shopping When I got home and put groceries away I checked my phone and card bag, and only the phone was there I called the store right then, and after some time got a woman(***) to take my story and she told me a Mgr would call me back At 3:pm Asst Mgr *** ( he said this numerous times during the phone call), called me back and told me that there was nothing he could do for me, as he saw on video that the card was put into the bag and it was my fault for losing it He was very, very rude I told him fine, and said I would talk to my credt card company and file a complaint with the Revdex.com He said go ahead Here again-very rude I took t
I purchased a TV brand new from Walmart, the employee offered a service planI asked what was covered under the plan, I was told everything, including physical damageFile a claim 12/25/after nearly two months of trying to get this rectified, I'm told physical damage isn't coveredAdvertising due to the incompetence of what the employee was trying to upsell me onI wouldn't have bought this if I didn't have total protection on the productI need a refund of the warranty I purchased, and I need my TV replaced due to this
Product_Or_Service: TV
I bought an *** one s from Wal-Mart and it kept freezing up on meI thought I was doing something wrong since they don't supply any instructions with the system, I had to get them off of the internetWhen I did I found out that other people have the same problemWhich means that Wal-Mart or *** put misleading reviews on their products because they all said it was a perfect productWhen I went to return it they said they won't because it was past the daysBut on the wall it says refund or exchanged for daysThen they said if I would have bought th extended warranty it would be exchangedSo if they can't sell a product that lasts more than a month they should not be in business
Store #refused to sell item that was listed on the Walmart.com website as in-stock and available for pick up in-store
I went into Walmart store #(Highland, CA) and Chance (Manager) refused to sell me an item that was listed on the Walmart.com website as available for pick up in-store only: https://www.walmart.com/ip/Apple-iPad-Pro-12-9-inch-32GB-Wi-Fi-Space-Gray-Demo/1...⇄ />
When I arrived I found both units and Chance refused to sell me either item even after I showed him the online availability on the Walmart.com website
You cannot falsely advertise an item online as available in-store and then increase the price by 600%The item is priced $and there are two items available at the Highland, CA location
Additionally it is illegal to use bait and switch which is what occurred in the store and was encouraged by your sales associates/manager
I take this matter very seriously as I'm an advocate for consumer rightsI do not take this matt
We bought a shampooer and some groceries on 7/26/and we used forms of payment ebt, my debit card, and a $something dollarsWe did not end up using the shampooer and returned it on the 31st of July, they told us they refunded the shampooer back to gift card, which makes no senseMy gift card only had like $on it The that I used to pay for that shampooer came out my personal account not a gift cardBasically now corporate Walmart nor the actual store in Maricopa are helping me with my issueMy wife Marlene *** has been talking to them over a month now about this refund They been giving us the run around , when my wife returned it the refund should have went back to the debit card not the gift cardLike a person once I use a gift card I throw it away They should have some way to track that gift card and see that the full value is on it and cancel and process the refund correctlyNow because all this hassle it made me late on a car paymentI want money ba
I buy mainstays towels (27xin) in bulk many times at WalmartWhen I first started buying, I noticed a marked difference in thickness in certain colors of towels, so I avoided themNow, I've noticed measurement differences (which is highly imperative for me for what I do)I've called Walmart's corporate office four times during the month of August with ABSOLUTELY no return call and no resolutionThe first two times, I was promised that the manager, *** *** would call me to address problemThird call, I was promised that the marketing manager for Walmart (***) would cal meThe fourth time, I requested it to be escalated up the chain of command; with, again, no return call was receivedThis is advertising, inappropriate labeling, unprofessional, and financially rips off the publicI have all my receipts and photos to prove this!!
Product_Or_Service: Mainstays Towels (in X in)
Your store located at W Colfax Ave Lakewood, CO has the worst customer service! Associates were rude and Lazy!
We had our oil changed by your service department and the customer service was awfulNo hi or hello, there were techs, associates and others standing around an it took hr and mins to change oilAre you seriousNo apologies, just laughing and conversation which is *** Customer service is what makes your store successful and you need to change that because you are losing customersWhile I was waiting customers walked outThis oil change should of took max mins with all the employees just standing aroundI will never return to your store to get an oil changeI will go to your competitorThis associates don't care about customer service so try hiring better associates cause there ones ***Yes I am really angry because this was an experience that was awfulCalled the store manager over he didn't even know what to say, probably one ear and o
Walmart employee is curious about customer buying luggage
I have shopped at Walmarts for several decades and my complaint is about checkout clerk *** at the Walmart on Dunvale Rd, Houston, TX XXXXX on 7/9/I purchased luggage and clothing for $and *** asked if I was paying by debit or credit card When I said credit, she said "give me your driver's license and credit card" and then she looked at them and said "put the card into the reader" I asked *** if she asked all customers for ID and she said yes, she always does that for credit cards, if others don't ask for ID then they are not doing their job correctly I complained to "***" at customer service that in the last years of shopping at Walmart, this never happened and he said no, "every customer is asked to provide ID" I told him that was a statement, it is not true that "every customer is asked to provide ID" So I spoke to *** assistant manager and I said "if you ask one cu
I am so disgusted with WalmartI waited for months, missed time away from my family, stood in lines for hours on Thanksgiving day to purchase a televisionThat night when I got home the tv would not even come onI rwturned the tv the next day and luckily they still had some left and o was able to exchange or for the same kind Luck? I THINK NOT...now less than months and the tv has gone outI tried to call them, but all they could offer was for me to get another tv and pay the differnceThey no longer carry this particular tvSo if I wanted to pay regular price for the tv, why would I wait months for black friday, miss spending tine with my family and spend HOURS in walmart I am LIVID! no more black fridays at walmart for me
I purchased a set of Good Year SR A 275/55/Tires with lifetime balance and Road Hazard on 4/17/From Walmart store #In Springfield Mo.On Tues 10/2/I apparently ran over nails and immediately went flat and damaged the sidewall, I then installed my spare Tire and brought the tire and wheel to Walmart #It was confirmed that due to sidewall damage the tire needed replacedBradly the ACC Manager then said "we don't have the tire and we can't get the tire"I said "how can you guarantee replacement if you can't get the tire" In a sarcastic tone he then said " You want your $dollars back'" and turning to his cashier saying "give him his ten dollars back" my reply was no "I need my truck fixed and told him that was inappropriate to sayWe then Looked at other Tires he had available and there was no matching tire tread design, which could Be a performance/wear factor and the fact that it looked out of placeI prefer the correct replacementI then pulled up Walmart.C
This complaint is in regards to a specific Wal-Mart store in Lansing, IL that is advertised as 24hours but closes at midnightThis is my local store, however I have had to travel to a further location because the service does not represent the Wal-Mart experience
I have been trying to track an order placed by someone other than myself on 08/18/from my gift registry that was due to arrive at the store on 08/31/I have contacted the store everyday for the past weeks and get the same responses: busy signal, piand hang-up, pand told one minute then call disconnects, or constantly ringing for minutesOne time I had such a hard time getting through I had to go to the store just to be told the item was not there and that I should wait for the notification that it has arrivedI have even spoken with a manager at the store on 09/05/that was supposed to check on this item and call me back that day, and I have not received a call back yet
I have called the customer service line several times and the status still says "Shipped and invoiced" with an arrival date of 08/31/as of todayI have tried to speak with a customer service representative to find out where the item is, and have been told that they cannot give me any account information if I cannot verify the billing or email addressI have explained to the associate that I am not looking for account information, I simply want to know if this item has arrived at the store or has been sent back because it was purchased for me from my registry and I provided the order number for it
I feel like I am getting the run around and when I ask ed to speak with a Supervisor or Manager, I'm told I can'tI have never had such an experience with any Wal-Mart store and am very disappointed with the service I have received thus farFrom the associates I have spoken with, I feel like my issue is of no importance to them and that I am being a burden, and as a customer I should not be made to feel that way
Terrible management and contradicting judgement by two different shifts of my situationI was told one thing by the night shift assistant manager and then accused of being a liar by day shift and in a condescending manor, two days in a rowI spent minutes on the phone(mostly on hold waiting for the night shift AsManager), two nights in a rowI waited for minutes the first day and hour the next day to get my issue(refund) resolved by day shift management, only to be sent away because of inconclusive and contradicting evidence on the first day, and then called a liar and treated in a condescending manor the second dayI admit, I got a little heated with the day shift management, but only after being sent away (two days in a row) with a contradicting conclusion from that of the night shift assistant managerBoth day shift and night shift insisted that they looked at camera footage and that the other shift manager was wrong about what they saw or investigatedNight shift manager said to come in and collect both evenings that I spoke with him and that he was sorry that there was a miscommunication, that day shift had incorrectly checked the kiosk, and that I would receive my refundHe also said that he would notify day shift that I would be coming in to collect with his approval(unfortunately he did not)Night shift insisted that both he and I were wrong and the second day the female assistant manager I spoke with said that I absolutely would not receive a refund (I assume because I threw her attitude, and insinuated that I did not believe her findings to be correct because of the conclusion of the same night shift assistant manager two evenings in a row)She was also very smug and rude and interrupted me after I made her review the video footage againShe brought out her two "trained eyes" the second time and that seemed to boost her smug attitude that manifested from my skepticism of her findingsAll that I was insisting on was for the truth to be told (whether in my favor or not), and for the day and night shift assistant managers to agree on the conclusion on the matterI was trying to see if my current roommate was dangerous and a compulsive liarTHAT IS ALL I WANTED, the $dollars would have been nice and would have proved my suspicions to be incorrect, thus, the innocence of my supposed friendI will never shop at Mal Mart again, and neither will my familyThey have also unjustifiably been rude to my mother in the past and that is unacceptable from a business that is dependent on customer service
Vizio 32" Smart TV - I opened it up and there was a crack in the screen and I took it to Walmart and they told me the serial numbers don't match and that its been returned beforeDon't believe me come show up at my house
Seems that Walmart picks the times it a wants to follow it's own policy rulesAtemptied to return a item that was sold be WalmartAt the time was refused and told two excuses why they wouldn't take the items as a return as stated in there return policy
On Sunday June 19, 2016, I waited in the customer service line over minutes when an African Lady and her mother jumped ahead of the lineEveryone allowed them too, none of the customers or staff said anything After they were serviced, I approached the register at customer service and begin exchanging a shredded that stopped workingThe African Lady interrupted the cashier to ask a question, after the cashier responded she begins asking more questionsI politely informed her that I had been waiting in line and she needs to wait her turnWhen I told her that she needed to wait her turn she begins to yell and cuss at meI informed her that it was not her turn and it was not fair that she interrupt my transaction when she already was servicedThe manager *** *** told the cashier not to service me after I waited in line and I was told to leave the storeThey decided to service the African Lady anyways, instead of meI will never shop at Wal-Mart again and encourage my children, family, friends and coworkers not to either! Due to how the situation was poorly handledI waited in line after the African family had jumped in front of everyone else in line twice and was serviced anyway despite she was yelling and cussing at meThis store has poor management and when I spoke to the manager and informed her that I will contact corporate in the morning, post my experience on your website, survey and face book page she said she DID NOT CAREI have MBA and well aware of the importance of a company's reputation and good management and that was not the caseI will shop at Target from now on until the management improves at the Wal-Mart located at Putty Hill ave, STE 5, Towson MD
We purchased an yr service planThe product was purchased 11/21/An issue came up so my husband called X-XXX-XXX-XXXX and was told the plan had expiredI then called and was dissatisfied with the resultsThe terms and conditions state The term of you plan begins on your date of purchase; however in the same paragraph it states an "Except for the enhanced coverages outlined above, which begin on your date of purchase, all other coverage becomes effective immediately following the expiration of the manufacture's warranty an remains in effect throughout the end of your term, unless cancelled or fulfilled pursuant to the provisions below The customer service representative refused to discuss the exceptions and stated that our warranty had expired and ran concurrent with the manufactures warrantyI do not think this is fair business practice to charge for a service that is also being covered at the same time as a manufacturers warrantyWe paid for years of service that shou
I was shopping at a Walmart store in Doral, FL, and received a cut on my arm from an unsecured clothing rackI immediately notified a staff member and Assistant Manager, who took pictures of my cut and completed a Customer Incident ReportBecause I was bleeding, the AsstManager gave me paper towel and a band aidMy main concern, which I expressed to the staff, was to secure the clothing rack so it wouldn't injure anyone elseThey wrapped up the rack with some tape, which I assume was a quick-fix, and hopefully they got it secured properly soon afterI was quite surprised, because the staff were acting as if I was inconveniencing them by filing a complaint of my injury; when actually the store was at fault, and should be held responsible to provide a safe shopping experience for customersI was further baffled when the AsstManager suggested that Walmart may not be able to accept the Customer Incident Report, because I was visiting the US from another country, and the forms were only meant for persons with US addresses to completeThis also shows a lack of inclusion and acceptance for the diversity of shoppers that Walmart hasDoes this mean Walmart only expects Americans to shop in their stores? I frequently travel to the US, and I usually always take time to shop at Walmart for the great variety and discounts they offer
I am now further concerned, as I expected that Walmart would at least have followwith me since I was injured in the storeIt has now been almost year, and nothingI have contacted the Walmart headquarters several times, and provided a copy of the Customer Incident Report, and pictures of my injuries and the unsecured clothing rack in the store, in hopes it will bring attention to store faults to avoid customer injuriesHowever, I've received no response to dateThis is very disappointing, especially I have been shopping at Walmart for more than years, and never had such an unpleasant experienceI would have trusted that Walmart would be more concerned about their customer experience, especially when the fault lies within their own storesI hope this helps them to be more aware of their stores' faults, and taking the proper action to rectify
They broke my cars trotlle body
I went to Walmart to get a car battery and one of your employees changed my car battery for me and then after it was changed my check engine light came on the wrench light came on in my car would not move in with barely shark it was fine before they changed the battery I had to call the tow truck to tow me to a car repair shop and Walmart have employee broke my throttle body on my car and I had to get it replacedI called Walmart twice and talked to two managers first it was a guy that told me to call Lindsey at and I still have not heard back from her I did talk to her and tell her the situation but she has not called me back yet with the Revel resolution they I was told that the employees also we're not even supposed to change car batteries which I had no knowledge of they did not even tell me that they just agreed said yes they would change the battery I had no idea they were allowed to do that and then Bruins have no problem doing it also
I bought a phone at the Walmart in Sikeston, MO in I purchased a two year plan on the phone In 2/2018, the phone was crackedI contacted them and they told me they didn't have that phone available They told me I had to pay $for shipping and handling to ship the cracked phone back to them I sent them the money and they received the phone I asked if I could go to the store and get a new phone and they told me no They told me they had to send it from their facility They told me they would send me a refund and I would receive it in days I haven't received a refund yet I called them days later and they told me they sent it out They told me they would send it out again and it would take days I asked for a manager and they told me they couldn't do anything else I spoke with them last week and they told me there was nothing they could do about it because they sent the check
Bought cell phone card, and wasn't in my bag
I went to my local wal mart to buy a pre-paid cell phone and card As usual, help was hard to find A man from another deptwas helping me, when he was ordered to let me go Woman was very ignorant So, another woman finally helped me get a phone and card I checked out and continued my shopping When I got home and put groceries away I checked my phone and card bag, and only the phone was there I called the store right then, and after some time got a woman(***) to take my story and she told me a Mgr would call me back At 3:pm Asst Mgr *** ( he said this numerous times during the phone call), called me back and told me that there was nothing he could do for me, as he saw on video that the card was put into the bag and it was my fault for losing it He was very, very rude I told him fine, and said I would talk to my credt card company and file a complaint with the Revdex.com He said go ahead Here again-very rude I took t
I purchased a TV brand new from Walmart, the employee offered a service planI asked what was covered under the plan, I was told everything, including physical damageFile a claim 12/25/after nearly two months of trying to get this rectified, I'm told physical damage isn't coveredAdvertising due to the incompetence of what the employee was trying to upsell me onI wouldn't have bought this if I didn't have total protection on the productI need a refund of the warranty I purchased, and I need my TV replaced due to this
Product_Or_Service: TV
I bought an *** one s from Wal-Mart and it kept freezing up on meI thought I was doing something wrong since they don't supply any instructions with the system, I had to get them off of the internetWhen I did I found out that other people have the same problemWhich means that Wal-Mart or *** put misleading reviews on their products because they all said it was a perfect productWhen I went to return it they said they won't because it was past the daysBut on the wall it says refund or exchanged for daysThen they said if I would have bought th extended warranty it would be exchangedSo if they can't sell a product that lasts more than a month they should not be in business
Store #refused to sell item that was listed on the Walmart.com website as in-stock and available for pick up in-store
I went into Walmart store #(Highland, CA) and Chance (Manager) refused to sell me an item that was listed on the Walmart.com website as available for pick up in-store only:
https://www.walmart.com/ip/Apple-iPad-Pro-12-9-inch-32GB-Wi-Fi-Space-Gray-Demo/1...⇄ /> When I arrived I found both units and Chance refused to sell me either item even after I showed him the online availability on the Walmart.com website
You cannot falsely advertise an item online as available in-store and then increase the price by 600%The item is priced $and there are two items available at the Highland, CA location
Additionally it is illegal to use bait and switch which is what occurred in the store and was encouraged by your sales associates/manager
I take this matter very seriously as I'm an advocate for consumer rightsI do not take this matt
We bought a shampooer and some groceries on 7/26/and we used forms of payment ebt, my debit card, and a $something dollarsWe did not end up using the shampooer and returned it on the 31st of July, they told us they refunded the shampooer back to gift card, which makes no senseMy gift card only had like $on it The that I used to pay for that shampooer came out my personal account not a gift cardBasically now corporate Walmart nor the actual store in Maricopa are helping me with my issueMy wife Marlene *** has been talking to them over a month now about this refund They been giving us the run around , when my wife returned it the refund should have went back to the debit card not the gift cardLike a person once I use a gift card I throw it away They should have some way to track that gift card and see that the full value is on it and cancel and process the refund correctlyNow because all this hassle it made me late on a car paymentI want money ba
I buy mainstays towels (27xin) in bulk many times at WalmartWhen I first started buying, I noticed a marked difference in thickness in certain colors of towels, so I avoided themNow, I've noticed measurement differences (which is highly imperative for me for what I do)I've called Walmart's corporate office four times during the month of August with ABSOLUTELY no return call and no resolutionThe first two times, I was promised that the manager, *** *** would call me to address problemThird call, I was promised that the marketing manager for Walmart (***) would cal meThe fourth time, I requested it to be escalated up the chain of command; with, again, no return call was receivedThis is advertising, inappropriate labeling, unprofessional, and financially rips off the publicI have all my receipts and photos to prove this!!
Product_Or_Service: Mainstays Towels (in X in)
Your store located at W Colfax Ave Lakewood, CO has the worst customer service! Associates were rude and Lazy!
We had our oil changed by your service department and the customer service was awfulNo hi or hello, there were techs, associates and others standing around an it took hr and mins to change oilAre you seriousNo apologies, just laughing and conversation which is *** Customer service is what makes your store successful and you need to change that because you are losing customersWhile I was waiting customers walked outThis oil change should of took max mins with all the employees just standing aroundI will never return to your store to get an oil changeI will go to your competitorThis associates don't care about customer service so try hiring better associates cause there ones ***Yes I am really angry because this was an experience that was awfulCalled the store manager over he didn't even know what to say, probably one ear and o
Walmart employee is curious about customer buying luggage
I have shopped at Walmarts for several decades and my complaint is about checkout clerk *** at the Walmart on Dunvale Rd, Houston, TX XXXXX on 7/9/I purchased luggage and clothing for $and *** asked if I was paying by debit or credit card When I said credit, she said "give me your driver's license and credit card" and then she looked at them and said "put the card into the reader" I asked *** if she asked all customers for ID and she said yes, she always does that for credit cards, if others don't ask for ID then they are not doing their job correctly I complained to "***" at customer service that in the last years of shopping at Walmart, this never happened and he said no, "every customer is asked to provide ID" I told him that was a statement, it is not true that "every customer is asked to provide ID" So I spoke to *** assistant manager and I said "if you ask one cu
I am so disgusted with WalmartI waited for months, missed time away from my family, stood in lines for hours on Thanksgiving day to purchase a televisionThat night when I got home the tv would not even come onI rwturned the tv the next day and luckily they still had some left and o was able to exchange or for the same kind Luck? I THINK NOT...now less than months and the tv has gone outI tried to call them, but all they could offer was for me to get another tv and pay the differnceThey no longer carry this particular tvSo if I wanted to pay regular price for the tv, why would I wait months for black friday, miss spending tine with my family and spend HOURS in walmart I am LIVID! no more black fridays at walmart for me
I purchased a set of Good Year SR A 275/55/Tires with lifetime balance and Road Hazard on 4/17/From Walmart store #In Springfield Mo.On Tues 10/2/I apparently ran over nails and immediately went flat and damaged the sidewall, I then installed my spare Tire and brought the tire and wheel to Walmart #It was confirmed that due to sidewall damage the tire needed replacedBradly the ACC Manager then said "we don't have the tire and we can't get the tire"I said "how can you guarantee replacement if you can't get the tire" In a sarcastic tone he then said " You want your $dollars back'" and turning to his cashier saying "give him his ten dollars back" my reply was no "I need my truck fixed and told him that was inappropriate to sayWe then Looked at other Tires he had available and there was no matching tire tread design, which could Be a performance/wear factor and the fact that it looked out of placeI prefer the correct replacementI then pulled up Walmart.C
This complaint is in regards to a specific Wal-Mart store in Lansing, IL that is advertised as 24hours but closes at midnightThis is my local store, however I have had to travel to a further location because the service does not represent the Wal-Mart experience
I have been trying to track an order placed by someone other than myself on 08/18/from my gift registry that was due to arrive at the store on 08/31/I have contacted the store everyday for the past weeks and get the same responses: busy signal, piand hang-up, pand told one minute then call disconnects, or constantly ringing for minutesOne time I had such a hard time getting through I had to go to the store just to be told the item was not there and that I should wait for the notification that it has arrivedI have even spoken with a manager at the store on 09/05/that was supposed to check on this item and call me back that day, and I have not received a call back yet
I have called the customer service line several times and the status still says "Shipped and invoiced" with an arrival date of 08/31/as of todayI have tried to speak with a customer service representative to find out where the item is, and have been told that they cannot give me any account information if I cannot verify the billing or email addressI have explained to the associate that I am not looking for account information, I simply want to know if this item has arrived at the store or has been sent back because it was purchased for me from my registry and I provided the order number for it
I feel like I am getting the run around and when I ask ed to speak with a Supervisor or Manager, I'm told I can'tI have never had such an experience with any Wal-Mart store and am very disappointed with the service I have received thus farFrom the associates I have spoken with, I feel like my issue is of no importance to them and that I am being a burden, and as a customer I should not be made to feel that way
Was accused of changing prices How can an average customer change a price on a product in their computer system????
Terrible management and contradicting judgement by two different shifts of my situationI was told one thing by the night shift assistant manager and then accused of being a liar by day shift and in a condescending manor, two days in a rowI spent minutes on the phone(mostly on hold waiting for the night shift AsManager), two nights in a rowI waited for minutes the first day and hour the next day to get my issue(refund) resolved by day shift management, only to be sent away because of inconclusive and contradicting evidence on the first day, and then called a liar and treated in a condescending manor the second dayI admit, I got a little heated with the day shift management, but only after being sent away (two days in a row) with a contradicting conclusion from that of the night shift assistant managerBoth day shift and night shift insisted that they looked at camera footage and that the other shift manager was wrong about what they saw or investigatedNight shift manager said to come in and collect both evenings that I spoke with him and that he was sorry that there was a miscommunication, that day shift had incorrectly checked the kiosk, and that I would receive my refundHe also said that he would notify day shift that I would be coming in to collect with his approval(unfortunately he did not)Night shift insisted that both he and I were wrong and the second day the female assistant manager I spoke with said that I absolutely would not receive a refund (I assume because I threw her attitude, and insinuated that I did not believe her findings to be correct because of the conclusion of the same night shift assistant manager two evenings in a row)She was also very smug and rude and interrupted me after I made her review the video footage againShe brought out her two "trained eyes" the second time and that seemed to boost her smug attitude that manifested from my skepticism of her findingsAll that I was insisting on was for the truth to be told (whether in my favor or not), and for the day and night shift assistant managers to agree on the conclusion on the matterI was trying to see if my current roommate was dangerous and a compulsive liarTHAT IS ALL I WANTED, the $dollars would have been nice and would have proved my suspicions to be incorrect, thus, the innocence of my supposed friendI will never shop at Mal Mart again, and neither will my familyThey have also unjustifiably been rude to my mother in the past and that is unacceptable from a business that is dependent on customer service