Walmart store refused to accept return of an item which is qualified for return according to its store policy
I bought a Sony AV receiver in 5/and tried to return with the original receipt in June because it doesn't work well for meThe first store I went said it qualified for the return, however they're unable to accept because the receiver was not sold in that store, and they suggested that the original store from which I purchased should be able to accept itI went to the original store, but got refused againThe manager said that the receiver should be returned within days of purchase as it is counted as an electronic deviceI showed them the return policy (can be found at:
http://help.walmart.com/app/answers/detail/a_id/9/~/return-policy
https://help.walmart.com/app/answers/detail/a_id/205/related/
and
http://corporate.walmart.com/policies) which lists the electronic devices that must be returned within daysHere is the duplicated list:
Computer
Sep 08, I went to Wal-Mart #for an oil change I was informed that my oil pan and drain plug was damaged and that could have only happened from the last place that I had gotten the oil change done On Sep 10, I got in touch with Wal-Mart #(the last place I had an oil change done on 06/30/2018) I spoke with the service manager James who informed of filing a formal claim On Sep 15, I went into the Plainfield Wal-Mart store and filed the claim I was told that Pete (loss prevention) would contact me Appropriately 1:13pm Pete called and I gave him a summary of what happened Pete informed me that claims would notify me on Monday On Sep 28, I called back to the Plainfield store and spoke with Pete and informed him that no one had contacted me regarding my claim He informed me that he had to given all the information to the Oswego store and they should have followed up on it Pete said that he would contact the store and someone should give me a
Online, it was stated that at this specific store, a laptop was priced at $I called ahead before driving an hour and a half to make sure there were some in stockI was also given the price of $over the phone by an associateWhen I arrived, they sold me a laptop for this price but absolutely refused to sell another to my sister for the same advertised price of $Thsee were going to be two separate transactions by two separate peopleI am not sure how that is allowed
Lack of choice on using my bank issued VISA/MAC card as either a credit card or debit card
On 7/25/I purchased $of good at Walmart store in East York, PAWhen I paid using my bank issued VISA/MAC card, I was not given the choice of using it as either a credit card or a debit cardIt was run through as a debit card without my authorization to do soWhen I asked about this, the cashier said that anything under $goes through as a debit card purchaseThis same statement was reiterated by the cashier's supervisor along with the statement that is is an agreement with "the bank" that it is done this wayThe customer behind me was able to pay for their purchase with their VISA/MAC as a credit card even though their purchase was less than mineThe funny thing is that the customer after me has the same bank, so I cannot believe that it is any agreement with the "bank"This is not the first time that this has happenedIt has been an ongoing issue that I noticed oc
wal mart apparently does not think its worth its time to say thx u to a customer who wastes their time with a store review of their negative shopping/store experiencewhen the review clearly shows wal mart procedure has not been followed..like a report by a mystery shopper would be compensated...I had a disgusting experience at the fort morgan colorado wal mart in which over a hour period I reported a mens room toilet that was clogged with throwup from till ..I had reported this to employees at and to an assistant manager wesley and nothing was done to clear the handicapped toilet stalle or even to tape it up as out of service as I found when I used the small stall at after waiting for the line of men waiting to use the only working stall I wasted my time reporting this to wal mart bentenville and was told we thx u but we dont compensate for customer inconvience..and when the store manager called me he didnt seem to feel my time spent was of any value eitherthis and the fact that when you catch an incorrectly priced item at the register and wal mart wont apologize ..and will even give yougrief when you demand the advertised price on the store shelf leads me to believe wal mart does not care about their clients anymore.....I am reminded of the line stated by the jeff *** puppet named walter walters greeting was.....welcome to wal mart now get your sh-t and git.....and bentonvilles attitude confirms this belief..and I use wal marts all over this country as I am a state semi truck driver
I just purchased a auto battery from Walmart approxhours beforeI had the receipt along with the ticket that said "bring with you for returns on auto batteries" so I didI brought it into the customer service desk and asked to return the battery did not work properlyI told them I needed the battery to be returned and they said it was against their policiesI asked them to show me where in there policy it said this and they were unable to do soI asked them to verbally be recorded stating they were denying me for my return for no viable reasonthey said no the customer service manager came to the front and could not even begin to outline their return policies instead got upset at me called me a liar and walked away to not turn backI felt discriminated againstI feel they wanted me to leave the store open handed and that I could return in the morning get to speak to someoene above them in management
Product_Or_Service: hauto battery
WalMart, at the Self Checkout FORCES debit payments even if you SELECT CREDIT CARD MANUALLY
This is a way to STEAL your 1% or 2% cash back from you
Several employees that are there monitoring the self checkout lanes have said they get complaints all the time but "can't help it"
This may or may not happen at all storesIt has happened for at least years at the Folly Road store in Charleston, SC
This adds up to MILLIONS
I am looking to start a civil lawsuit for damages
I got an wmail from walmart saying they were giving me a gift card.So I clicked on the link and it took me to a page and it said I had to sign up for diffrent thing and I had to pay for what I signed up for in order to get the gift card so I did what it said and I didnt get the gift card.Even after I followed what they said to do
Product_Or_Service: dollar gift carf
I visited the Austin Peay location on last week and I was cursed out by an associate, I still haven't been contacted by any above store leaders!This is totally unacceptable,this problem should've been handled last week when I originally calledThe bahavior that this employee showed toward me was totally uncalled for I literally stay minutes from this particular Walmart and I will never frequent it again! Poor Customer Service and it's sad that the employees know this "problem employee" by name
On July 2016, my son a college student took his car to Walmart store #located in Harker Heights, TX for an oil changeAfter services, he noticed that the passenger side rear window was down because some one had tampered with itHe tried to bring the window up but has become in operationalHe the file a complaint requesting to know what had happened because he was not told of this failure even though they had annotated on his inspection sheet about other discrepanciesIt was at this time that I became involvedWe then spoke to one *** the co-manager that refused to give his last nameHe said that the window was down when the vehicle arrived the shop and that he would review the camera tapeAnd that my son should get at least three estimates less than $and that anything above that, the Walmart insurance would then take overOn July 20016, my son went to the store with estimates*** in the company of another Walmart worker, *** then said that the tapes were reviewed and that the window was down prior to entering their shopI then requested to see this tapeHis reply was that this was for internal review onlyI would like the store to show the tape or own up to their fault and to pay for whatever it takes to fix their mistake
Walmart 2-yr Product Care plan serviced by Asurion has NOT been honoredSent tablet PC to Asurion, ZERO repairs were made when received back
1__Asurion took my information about my $2-yr cracked screen dropped-tablet warranty I purchased, then they sent me UPS label to ship tablet PC for repair; 2__I sent tablet PC off to Asurion in Buffalo, NY; 3___week later received tablet PC back from Asurion with ZERO repairs to the cracked screenScreen was STILL cracked in exact same pattern and locations where it was cracked when I sent it off
Walmart $Product Care plan serviced by Asurion of Buffalo, NY has NOT been honoredPlan will expire on July 17, Asurion apparently does not want to service items that are too close to the plan expiration dateWalmart will not give refunds on tablet PC computers or service plans that are older than than days from date of purchase
This is the SECOND time ASURION and WalMart have done this to me
I have been using the grocery pick up service for quite a while nowYou get a scheduled time slot when ordering and I still had to wait for over hour last week to pick up my groceriesI tried again this week and same thing! They send a message telling you it's ready and then you get up there and wait over an hourI finally told them to cancel my order and went homeIf you give time slots to people, there is no excuse for being overbookedObviously, customer service is not important to this storeI may not be back and certainly do not recommend anyone using this service
I was purchase on 10/06/in the walmart at the location at NW TH TER , DORAL, FL, System make a mistake and charge me times
I was make my purchase and I notice when I was in the gas station that the receive indicate that I make a purchase for t shirts with the ups XXXXXXXXXXXX I pay with mi visa card an I call the business to resolve the issueThe representative indicated that I have to go back to the storeOnce I back to the store w/o the merchandise that I dont have they told me in refund desk that if I dont have the merchandise they cannot return noting since I not merchandiseI explained clearly that was a mistake in the machine self checkout
Bought a straight talk phone card from Wal-Mart Dover, DE and the card was no goodWal-Mart refused to reimburse me the $Contacted Wal-Mart Headquarters twice and they refuse and/or ignoring the situation and won't return my phone callNot happy with Walmart ripping me offBe very careful when shopping at Wal-Mart
Unprofessional and rude
I got injured from a product I bought at Wal-Mart in late JulyI informed walmart about it and they put me in touch with the suppliers *** West *** Raul was in charge of my claim which works for *** *** didn't inform Kelly of my claim which is the buyer that works for walmartKelly promised a gift card for the reimbursement of the productI still haven't received thatKelly told me that she would get in touch with *** and see why they refused to investigate my claim when I sent them everything I hadThat was September 5th I spoke to herThe next day claims management inc which is walmarts insurance company, Lindsey called me stating its not their fault and she is sure they won't do anything about itI reached out to Dave *** which is Kelly's boss Sept19thHe haven't called me back at allI called today Sept 21st to escalate this issue again, Jamie says I can't speak to anyone and transfer me to customer relationsI didn't re
Jasmine and Drea provided the most unsatifactory customer service experience ever on Nov 5, at 9:30pm estimate timeI bought a dresser offline and picked it up from site to store at the Auburndale locationI do not live close to this locationSo, I decided to return it to the Bartow locationThey were refusing to return the item initially and gave me the run aroundI then had to call Walmart customer service, they then told them I can return the item at any Walmart .They told me I needed to travel across town to the Auburndale Walmart and return itThen when that failed and the Walmart rep said I could return it at any WalmartThey then tried to give me my money back on a store credit.However, I paid with cash for my purchase It is considered unethical when you take a customers money and then try to force the customer to take a store credit ,when they have the receipt showing they paid cashRichard was the only one who knew what he was doingHe should be store manager as he was phenomenalThe last time I was there Drea did not know how to make a credit card payment in the jewelry departmentThis is who Walmart has in charge late at nightBUYERS BEWARE
On Dec 9th I purchased a $Walmart Gift Card as a Christmas gift for my motherOn Dec 26th she went to utilize the gift card at Walmart and was told that it had $balanceOn Dec 28th I went to the Walmart I purchased the gift card and spoke to the store manager and was told it was used on Dec 13thI informed her that we did not use the gift card and that it was fraudulent activityShe informed that it was my problem to deal with and that they could not reimburse meI spoke with Walmart Customer Service and was bounced around different department and different people with different answersI was told to file a claim with the Federal Trade Commission which I didI was told to speak to the Walmart.com department since the gift card was used onlineI spoke to that department but they could not tell me what was purchased and where the items where shipped to show that it was fraudulent activityI spoke with Walmart Cooperate to no availI'm so frustrated with this process and th
I bought a Ink Tank for my printer on November using my Bankcard, I returned the Ink Tank November the $ was to be put back on my card as of November It's has not been refunded to my bank account when you make a purchace at walmart it only takes a minute to use a bank cardThis is bad business for walmart
Product_Or_Service: *** Ink Tank
Saids online advertised to close at 11:pm
The Walmart on Phillips highway closes at 11pm
Walmart store refused to accept return of an item which is qualified for return according to its store policy
I bought a Sony AV receiver in 5/and tried to return with the original receipt in June because it doesn't work well for meThe first store I went said it qualified for the return, however they're unable to accept because the receiver was not sold in that store, and they suggested that the original store from which I purchased should be able to accept itI went to the original store, but got refused againThe manager said that the receiver should be returned within days of purchase as it is counted as an electronic deviceI showed them the return policy (can be found at:
http://help.walmart.com/app/answers/detail/a_id/9/~/return-policy
https://help.walmart.com/app/answers/detail/a_id/205/related/
and
http://corporate.walmart.com/policies) which lists the electronic devices that must be returned within daysHere is the duplicated list:
Computer
Sep 08, I went to Wal-Mart #for an oil change I was informed that my oil pan and drain plug was damaged and that could have only happened from the last place that I had gotten the oil change done On Sep 10, I got in touch with Wal-Mart #(the last place I had an oil change done on 06/30/2018) I spoke with the service manager James who informed of filing a formal claim On Sep 15, I went into the Plainfield Wal-Mart store and filed the claim I was told that Pete (loss prevention) would contact me Appropriately 1:13pm Pete called and I gave him a summary of what happened Pete informed me that claims would notify me on Monday On Sep 28, I called back to the Plainfield store and spoke with Pete and informed him that no one had contacted me regarding my claim He informed me that he had to given all the information to the Oswego store and they should have followed up on it Pete said that he would contact the store and someone should give me a
Online, it was stated that at this specific store, a laptop was priced at $I called ahead before driving an hour and a half to make sure there were some in stockI was also given the price of $over the phone by an associateWhen I arrived, they sold me a laptop for this price but absolutely refused to sell another to my sister for the same advertised price of $Thsee were going to be two separate transactions by two separate peopleI am not sure how that is allowed
Lack of choice on using my bank issued VISA/MAC card as either a credit card or debit card
On 7/25/I purchased $of good at Walmart store in East York, PAWhen I paid using my bank issued VISA/MAC card, I was not given the choice of using it as either a credit card or a debit cardIt was run through as a debit card without my authorization to do soWhen I asked about this, the cashier said that anything under $goes through as a debit card purchaseThis same statement was reiterated by the cashier's supervisor along with the statement that is is an agreement with "the bank" that it is done this wayThe customer behind me was able to pay for their purchase with their VISA/MAC as a credit card even though their purchase was less than mineThe funny thing is that the customer after me has the same bank, so I cannot believe that it is any agreement with the "bank"This is not the first time that this has happenedIt has been an ongoing issue that I noticed oc
wal mart apparently does not think its worth its time to say thx u to a customer who wastes their time with a store review of their negative shopping/store experiencewhen the review clearly shows wal mart procedure has not been followed..like a report by a mystery shopper would be compensated...I had a disgusting experience at the fort morgan colorado wal mart in which over a hour period I reported a mens room toilet that was clogged with throwup from till ..I had reported this to employees at and to an assistant manager wesley and nothing was done to clear the handicapped toilet stalle or even to tape it up as out of service as I found when I used the small stall at after waiting for the line of men waiting to use the only working stall I wasted my time reporting this to wal mart bentenville and was told we thx u but we dont compensate for customer inconvience..and when the store manager called me he didnt seem to feel my time spent was of any value eitherthis and the fact that when you catch an incorrectly priced item at the register and wal mart wont apologize ..and will even give yougrief when you demand the advertised price on the store shelf leads me to believe wal mart does not care about their clients anymore.....I am reminded of the line stated by the jeff *** puppet named walter walters greeting was.....welcome to wal mart now get your sh-t and git.....and bentonvilles attitude confirms this belief..and I use wal marts all over this country as I am a state semi truck driver
I just purchased a auto battery from Walmart approxhours beforeI had the receipt along with the ticket that said "bring with you for returns on auto batteries" so I didI brought it into the customer service desk and asked to return the battery did not work properlyI told them I needed the battery to be returned and they said it was against their policiesI asked them to show me where in there policy it said this and they were unable to do soI asked them to verbally be recorded stating they were denying me for my return for no viable reasonthey said no the customer service manager came to the front and could not even begin to outline their return policies instead got upset at me called me a liar and walked away to not turn backI felt discriminated againstI feel they wanted me to leave the store open handed and that I could return in the morning get to speak to someoene above them in management
Product_Or_Service: hauto battery
WalMart, at the Self Checkout FORCES debit payments even if you SELECT CREDIT CARD MANUALLY
This is a way to STEAL your 1% or 2% cash back from you
Several employees that are there monitoring the self checkout lanes have said they get complaints all the time but "can't help it"
This may or may not happen at all storesIt has happened for at least years at the Folly Road store in Charleston, SC
This adds up to MILLIONS
I am looking to start a civil lawsuit for damages
When to buy some snacks, and when I opened the box it was half emptyHow does an item like this stay on the shelf? Horrible
I got an wmail from walmart saying they were giving me a gift card.So I clicked on the link and it took me to a page and it said I had to sign up for diffrent thing and I had to pay for what I signed up for in order to get the gift card so I did what it said and I didnt get the gift card.Even after I followed what they said to do
Product_Or_Service: dollar gift carf
I visited the Austin Peay location on last week and I was cursed out by an associate, I still haven't been contacted by any above store leaders!This is totally unacceptable,this problem should've been handled last week when I originally calledThe bahavior that this employee showed toward me was totally uncalled for I literally stay minutes from this particular Walmart and I will never frequent it again! Poor Customer Service and it's sad that the employees know this "problem employee" by name
On July 2016, my son a college student took his car to Walmart store #located in Harker Heights, TX for an oil changeAfter services, he noticed that the passenger side rear window was down because some one had tampered with itHe tried to bring the window up but has become in operationalHe the file a complaint requesting to know what had happened because he was not told of this failure even though they had annotated on his inspection sheet about other discrepanciesIt was at this time that I became involvedWe then spoke to one *** the co-manager that refused to give his last nameHe said that the window was down when the vehicle arrived the shop and that he would review the camera tapeAnd that my son should get at least three estimates less than $and that anything above that, the Walmart insurance would then take overOn July 20016, my son went to the store with estimates*** in the company of another Walmart worker, *** then said that the tapes were reviewed and that the window was down prior to entering their shopI then requested to see this tapeHis reply was that this was for internal review onlyI would like the store to show the tape or own up to their fault and to pay for whatever it takes to fix their mistake
Walmart 2-yr Product Care plan serviced by Asurion has NOT been honoredSent tablet PC to Asurion, ZERO repairs were made when received back
1__Asurion took my information about my $2-yr cracked screen dropped-tablet warranty I purchased, then they sent me UPS label to ship tablet PC for repair; 2__I sent tablet PC off to Asurion in Buffalo, NY; 3___week later received tablet PC back from Asurion with ZERO repairs to the cracked screenScreen was STILL cracked in exact same pattern and locations where it was cracked when I sent it off
Walmart $Product Care plan serviced by Asurion of Buffalo, NY has NOT been honoredPlan will expire on July 17, Asurion apparently does not want to service items that are too close to the plan expiration dateWalmart will not give refunds on tablet PC computers or service plans that are older than than days from date of purchase
This is the SECOND time ASURION and WalMart have done this to me
I have been using the grocery pick up service for quite a while nowYou get a scheduled time slot when ordering and I still had to wait for over hour last week to pick up my groceriesI tried again this week and same thing! They send a message telling you it's ready and then you get up there and wait over an hourI finally told them to cancel my order and went homeIf you give time slots to people, there is no excuse for being overbookedObviously, customer service is not important to this storeI may not be back and certainly do not recommend anyone using this service
I was purchase on 10/06/in the walmart at the location at NW TH TER , DORAL, FL, System make a mistake and charge me times
I was make my purchase and I notice when I was in the gas station that the receive indicate that I make a purchase for t shirts with the ups XXXXXXXXXXXX I pay with mi visa card an I call the business to resolve the issueThe representative indicated that I have to go back to the storeOnce I back to the store w/o the merchandise that I dont have they told me in refund desk that if I dont have the merchandise they cannot return noting since I not merchandiseI explained clearly that was a mistake in the machine self checkout
Bought a straight talk phone card from Wal-Mart Dover, DE and the card was no goodWal-Mart refused to reimburse me the $Contacted Wal-Mart Headquarters twice and they refuse and/or ignoring the situation and won't return my phone callNot happy with Walmart ripping me offBe very careful when shopping at Wal-Mart
Unprofessional and rude
I got injured from a product I bought at Wal-Mart in late JulyI informed walmart about it and they put me in touch with the suppliers *** West *** Raul was in charge of my claim which works for *** *** didn't inform Kelly of my claim which is the buyer that works for walmartKelly promised a gift card for the reimbursement of the productI still haven't received thatKelly told me that she would get in touch with *** and see why they refused to investigate my claim when I sent them everything I hadThat was September 5th I spoke to herThe next day claims management inc which is walmarts insurance company, Lindsey called me stating its not their fault and she is sure they won't do anything about itI reached out to Dave *** which is Kelly's boss Sept19thHe haven't called me back at allI called today Sept 21st to escalate this issue again, Jamie says I can't speak to anyone and transfer me to customer relationsI didn't re
Jasmine and Drea provided the most unsatifactory customer service experience ever on Nov 5, at 9:30pm estimate timeI bought a dresser offline and picked it up from site to store at the Auburndale locationI do not live close to this locationSo, I decided to return it to the Bartow locationThey were refusing to return the item initially and gave me the run aroundI then had to call Walmart customer service, they then told them I can return the item at any Walmart .They told me I needed to travel across town to the Auburndale Walmart and return itThen when that failed and the Walmart rep said I could return it at any WalmartThey then tried to give me my money back on a store credit.However, I paid with cash for my purchase It is considered unethical when you take a customers money and then try to force the customer to take a store credit ,when they have the receipt showing they paid cashRichard was the only one who knew what he was doingHe should be store manager as he was phenomenalThe last time I was there Drea did not know how to make a credit card payment in the jewelry departmentThis is who Walmart has in charge late at nightBUYERS BEWARE
On Dec 9th I purchased a $Walmart Gift Card as a Christmas gift for my motherOn Dec 26th she went to utilize the gift card at Walmart and was told that it had $balanceOn Dec 28th I went to the Walmart I purchased the gift card and spoke to the store manager and was told it was used on Dec 13thI informed her that we did not use the gift card and that it was fraudulent activityShe informed that it was my problem to deal with and that they could not reimburse meI spoke with Walmart Customer Service and was bounced around different department and different people with different answersI was told to file a claim with the Federal Trade Commission which I didI was told to speak to the Walmart.com department since the gift card was used onlineI spoke to that department but they could not tell me what was purchased and where the items where shipped to show that it was fraudulent activityI spoke with Walmart Cooperate to no availI'm so frustrated with this process and th
I bought a Ink Tank for my printer on November using my Bankcard, I returned the Ink Tank November the $ was to be put back on my card as of November It's has not been refunded to my bank account when you make a purchace at walmart it only takes a minute to use a bank cardThis is bad business for walmart
Product_Or_Service: *** Ink Tank