Opsgear Inc.

Hello [redacted], I apologize. I am not sure why there was such a delay. I am showing that your order has been processed and shipped out. I am working on find a tracking number so we can see where you package is. We did not get the tracking number sent to us from our warehouse. I will get that for...

you shortly. Again I am very sorry for the delay and not having that tracking number yet.Thank you kindly for all the patience that you have had.  I hope that you have a great day! Amy

Hello [redacted], I do apologize. I have looked in to your emails and I see that everyone that you sent in has been responded to right away. As you know we have been dealing with the post office on your order. It looks like they have lost the package. We have filed a claim and we are working with...

them on this. I will make sure that you are taken care of. I will issue you a refund or I can get these coin shipped out to you again. All I am asking is that if the package that has gone missing shows up that you send it back to us. Please let me know what would like to do. You can contact us at [email protected]. Or call in 801-936-2322. If we do not answer please leave a voice mail and we will call you as soon as we are available. Again I am very sorry for the delay.  Have a great day! Amy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I need these orders before March 31st 2016. This is prompt before I leave the country. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Monte W[redacted]

Hello [redacted],I apologize for the delay. We had a mix up in our warehouse. I have gotten that fixed your tracking number is [redacted]. It will be delivered today. Please let me know if there is anything else I can assist you with. Thank you kindly, Amy

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially satisfactory to me.
I have received 1 of 4 items that I had ordered with an email from the company stating I would be given an ETA on the remaining items. To date, I have not received said email so I would like to keep complaint open if possible until such time that said email containing ETA of remaining items is received.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Richard M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as they keep to their word regarding my order.
Sincerely,
[redacted]

Hello [redacted], I have refunded the rifle case. Please allow 3-7 days for it to show in you account. Please let me know if there is anything else I can assist you with.

Hello [redacted],I do apologize. I replied to you email with the tracking number for you order. It does show delivered I have attached the information from UPS. You package was delivered on Jun 9. It was left at the side door. Your tracking number is[redacted]

Hello [redacted], for you RMA please ship to the following address.RMA [redacted]OPSGEAR890 W Center Street Suite 3North Salt Lake, Utah 84054 WE do apologize for the inconvience. Please know that there was no request to cancel this order. Per our return policies we do not pay to have items shipped to us unless it was our mistake. We also do not refund shipping unless the order is shipped out after the cancellation has been requested.  However we will email you a return label for your return. As soon as we receive the return we will process your refund for the item returned. $29.75. Have an amazing weekend!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Many thanks for your service, you do invaluable work.
Sincerely,
[redacted]

Hello [redacted],I am very sorry. I was still working on get a tracking number. I do have a tracking number for you. it is [redacted]. I did upgrade you from the GRUNT Rate to UPS ground and no additional charge. Looking at the tracking number it should be to you by tomorrow. Again I am very...

sorry for the delay in getting you a tracking number. I can't thank you enough for the patience that you have had. Have a great day!ThankAmy

Hello [redacted], I do apologize. I am not finding any emails from you. I see that you have messaged through our chat. Please know that goes in to our support system if no one is available. if there are several messages we will answer only one if they are separate tickets. I know that josh has been...

work on you order this morning. I will make sure to find what why your order has not shipped yet. I am sorry for the delay. We are in the process in relocating our main headquarters.  I will make sure that Josh follow up and we will get your order out.  Please let me know if there is anything else that I can assist you with. Have a great day! Amy

I apologize for the frustrations you have had with while trying to get your merchandise!  Your refund has been processed.  It may take 3-5 business days to be credited to your card, depending on your financial institution.  Once again, I apologize!

I want to apologize for not resolving this issue sooner for the customer!  A check will be mailed tomorrow and I will email the check number as soon as I have it.  Once again, I apologize!

Your tracking was emailed to you last week. Here is it as promised. [redacted] It is dues to arrive on Wednesday. Have a great day!

The customer was refunded $[redacted] on 4/28/2015 for the missing item.  Once again, our apologies.

Hello [redacted], I see that you have been refunded. Please allow 3-5 business days for you refund to show in your account. It will all depend on your bank. Please let me know if there is anything else I can assist you with. Have a great day! Thank you kindly, Amy