Opsgear Inc.

Hello [redacted]I do apologize that you do not like we have been in contact with you. I have responded to your messages as I have gotten them. I am sorry that I have missed a couple of them. I also did email you from my email direct to make sure I see you response the moment that you send it. An email was...

sent to you around noon today stating that a refund was processed for $13.55. You were refund down to our discounted ground shipping rate of $8. It can take 3-5 business day for your refund to appear on you card. It will depend in your bank. Attached is a screen shot of the email that I sent today.Thank youAmy

Complaint: [redacted]
I am rejecting this response because:  I contacted my financial institution again and they have no record of any transaction pending or otherwise, so I feel that this again is absolutely false.  Additionally, I would have no confidence that this is in any way true because during every correspondence it is always another 7-10 or 3-5 or 3-7 business days.  Not once has "OpsGear" followed through on any one of their promises and their word holds no merit.  The complaints have been filed and the charges disputed with my financial institution.  Records are being generated with the consumer protection bureau and is being ear marked as fraudulent business practice.
Sincerely,
[redacted]

Hello [redacted], I do see that you have been refunded for the items that were delayed  You were refunded $177.55. Please allow 5-7 Business day to show in you account. It will depend on you bank. Please let me know if there is anything else I can assist you with.  Have a great day!

Hello [redacted], I do apologize for the delay and lack in communication. We have be in the process of relocating. When your order was placed it was flagged as possible fraud. We had to research it to make sure that it was not fraud. Your order has been processed and you will receive it soon your...

tracking number is Fedex [redacted]. Again I am very sorry for the delay. Please let me know if there is anything else that I can assist you with. Have a great weekend! Amy

Hello [redacted], I do apologize. We did have a delay due to inventory in that warehouse. We are currently working on getting caught up. You will have a tracking number by Friday.I am check on why you have not gotten a reply to you email.  Our tracking numbers usually update around 7PM...

MST.  You will receive an email with that information.I can't thank you enough for all the patience that you have had. I hope that you have an amazing day!

Hello [redacted],I have looked in to your order. I apologize for the delay in your order. We did get a bit behind. Your order should have shipped out last week. I am not sure why it did not. As soon as I hear from the warehouse that your order has not shipped I will process your refund. I should have an...

answer for you no later that Monday morning. Again I am very sorry for the delay. Please let me know if there is anything else I can assist you with. Have a great day! Thank you kindly  Amy

Complaint: [redacted]
I am rejecting this response because: I have only received one of the two items I ordered. They have said for over a month now they are checking their warehouse. I'm tired of being strung along. I would like them to Please find the item and ship it.  Thank you.
Sincerely,
Greg K[redacted]

Hello [redacted], I do apologize for the delay. We have shipped your order out to you. Your tracking number is [redacted]. PLease let me know if there is anything else we can assist you with.  Happy Thanksgiving! Thank you kindly, Amy

Hello [redacted], I have looked in to the message that you sent. I so apologize that I did not respond to several messages that you send at the same time. I did how ever respond to you letting you know that we were now aware of the missing items and we were going to have them shipped out right away. You did respond letting me that I am a failure. I do understand you frustration. I am very sorry for that. The remaining items in your order have been shipped out as promised. Your tracking number isUPS-[redacted] Again I apologize that the mistake was made. I made sure that we got it corrected as soon as I was made aware of what had happened. Have a great day! Thank you kindly Amy

Complaint: [redacted]
I am rejecting this response because: On order [redacted] you are claiming that you sent me the Blackhawk Compact Medical Pouch on shipment number [redacted] through USPS. That is incorrect, because on that order number it only shows that you only shippedtwo items. That was the Small First Aide PVC Morale Patch and Blood Type PVC Morale Patch O/POS Black and Grey. There was no Blackhawk Compact Medical Pouch in that USPS conformation number. I have the conformation list in a email but I dont know how to attach it to show you. 
Sincerely,
[redacted]

The customer has been refunded in full via PayPal. I apologize that we were unable to meet his time frame and for the inconvenience caused by the delays.

I have forward the email to both of those email addresses. Please respond to that email before rejecting this response and we can work on getting this fixed. Please contact your postal service and see if they still have this package please.

Complaint: [redacted]
I am rejecting this response because: Once again, opsgear failed to meet their deadlines. They stated in their response that I would have a tracking number by Friday  (8/12/2016). I would assume that would also mean my order had been shipped. But to no avail, no order or tracking number was provided.
Sincerely,
[redacted]

Hello [redacted], I do apologize for the delay. I have looked in to your order and I did find that the Condor CS-008 that you ordered was on backorder. I was able to find one. I got that shipped as soon as I got it. I am very sorry for the delay. I did see in the emails that you had gotten a...

holster and you no longer need the one that you ordered. I will get the refunded for you right away. Please let me know if there is anything else that we can assist you with.  Thank you for your paticence and understanding. I hope that you have a great day!

Hi, Greg,I'm sorry for the delay in getting your product to you, and appreciate your patience with us.  I do show that your 5.11 Med Kit was delivered 7/3/2015. [redacted]  I have contacted our other warehouse to see where your Condor Plate Carrier is, and will update you as...

soon as I have a response.Once again,  I apologize for the delay!

I do apologize when Josh had contacted the warehouse your order had already been shipped. It was picked up by USPS. When the items arrive please Write return to sender on the package. As soon as it arrives we will process your refund. Please let us know if there is anything else we can assist you with.

Hello [redacted], I do apologize for the delay. We have been a bit delayed to do relocating our main warehouse. Your order did ship last Thursday. You were sent a tracking number via email. It does show that your order will arrive this week. Please let me know if there is anything else I can assist...

you with. Have a great day Tracking number  [redacted]

Hi, [redacted],I apologize for the delay in getting your order shipped to you.  The warehouse in Georgia does not ship to APOs and mails those orders to us.  We gather the orders here, then ship them complete.  We had received one of the shirts, then was informed that the other shirt was...

backordered.  We informed you and you substituted another color.  We had to wait for the other shirt to come from the warehouse in Georgia before we shipped your order complete.  It was ready to ship when you requested it be cancelled.Your refund has been processed.  It will take 3-7 business days to appear as a credit on your card, depending on your financial institution.

Hello [redacted], I apologize for the delay in response. We have been on the process of relocating our main headquarters. Looking in to you order it has shipped. Your tracking number is [redacted]. If you still wish to cancel please return to  OPSGEARRMA [redacted]1185 S Redwood...

RoadWoods Cross UT 84087 I will make sure that everything is processed as soon as we receive the package. Again I am very sorry for the loss in communication. Hope you have an amazing weekend!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]