Opsgear Inc.

I apologize for the delay in getting your prize sent to you. In following up with the warehouse, we were informed that the color you chose is backordered for another 5-6 weeks.  I'm sorry that was not communicated to you.  It is available, however, in OD and Coyote.  Would you like us...

to make the substitution for you?  Please advise so we can get this matter resolved for you.

Hi [redacted], I am so sorry for the loss in communication on your order. We have contacted the warehouse and have found that the bag itself has been in backorder. It is due to ship to you on 11/9. I will keep you updated. Again I apologize for the delay and the communication issues. We will...

make sure that you get the tracking as soon as it ships out.  Please let us know if there is anything else I we can assist you with.

Hello [redacted], I am not sure why you have not gotten your tracking number yet. I am checking with the warehouse. I am very sorry for the delay in response we are currently relocating out headquarters. I really wish there was a way to respond without closing the complaint. I want to let you know that I am taking care of it but the only option you will have is to accept or reject. I will do everything I can to make sure that I have you tracking this week. I was told by the warehouse that it would have shipped out when I told you last. Before rejecting this response please give me the chance to you the number.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like a refund!
Sincerely,
[redacted]

Hello Ms. [redacted], Please know that I would like to apologize for your experience. I have looked in to the communication between our customer service  and Mr. [redacted]. I see that the only communication that was made was him asking that we change the delivery address. We got that...

changed. The warehouse that was shipping those items for us shipped them to our main warehouse him Utah.  That warehouse does not ship directly to APO's. That added additional shipping time. I do apologize that you feel that our customer service was not where it should have been but we have not had contact other than the request for the change of address. Also when an international order it place we do send an email stating that they can take longer to arrive. Please let us know if there is anything else that we can assist you with.Thank you kindly for you understanding,Happy New Year

Hello [redacted], I apologize for the delay that we have experienced. We have processed your refund. You will receive that within 5-7 business days depending on your financial institution. Please let me know if there is anything else I can assist you with.  Have a great day!

I apologize for not getting this processed sooner for you.  In order to refund you, a check will need to be mailed to you as the time to credit the credit card has passed. Please verify your address so I can get this resolved for you as quickly as possible.  Thank you!

Complaint: [redacted]
I am rejecting this response because:The item was ordered on Dec. 5th, and the address was a correct address in Italy.  Changing it to a APO (DPO) made the delivery, essentially, domestic, NOT international mail (I routinely order things from the US and have it sent by normal USPS, and NEVER EVER has it taken more than 3 weeks to receive something.  Usually, things arrive within a week).When we decided to change the address, on Dec. 6th, I wrote and asked if it was possible to change the address to an APO, "in order to speed up the delivery" and followed up with an e-mail on Dec. 7th stating "It would be very much appreciated if the package could be shipped immediately, as it is a Christmas gift."  Only on DECEMBER 20TH did Mr. [redacted] receive confirmation that the package had shipped!  That is FOURTEEN days from the date the change of address was requested.I did not say Mr. [redacted] should be refunded.  I said he should be COMPENSATED for all the trouble and embarassment caused by your company taking FOURTEEN days to get the package shipped.  But you just continue to deflect.  You have no regard for your customers or their problems.  Shame on you.
Sincerely,
[redacted]

We apologize for the lack of communication on our part, although I find he was responded to by 2 of our customer service reps, and I apologize for not responding to his voicemails.  That is not how we like to treat our customers, and I'm sorry this has been this customer's experience with us.It...

looks like everything but the rucksack has shipped and we are just waiting on a reply from the customer on whether he still wants it or not.  If not, we are happy to process a refund for the rucksack.

I offer my apologies for the length of time it has taken to resolve this issue.  The credit card company won't let me refund the amount back to the card, so I will need to send a check, if that is acceptable.  Please verify your address, as well, so there aren't any further delays in...

resolving this for you.Once again, I apologize.

Hello [redacted], I do apologize. I have looked in to your order. Please know we were a bit short handed last week. We were not able to get to all the emails in the time frame which we strive for. I do see that you have been in contact with our customer care representatives. You order has been...

processed and you will have tracking shortly. I am not seeing it yet but you will have it by tonight or first thing in the morning.  Thank you kindly for your patience, I hope you have a wonderful day!

I apologize profusely for the customer's frustration!  A refund has been issued through PayPal, and notification should be received shortly.  Once again, I apologize!

Hello [redacted], I am so sorry for the delay in response. We have been in the process of relocating out main headquarters. You tracking is [redacted]. Please let me know if there is anything else I can assist you with.  Thank you so much for all the patience that you have had. I...

hope that you have a great day and an a wonderful weekend! Amy

Hello [redacted],I have refunded you 39.99 per your your request. $33.99(-$6 coupon) for the holster and $6 for half you shipping costs. I do apologize for the backorder on this item. Please know that we have updated our systems and we now have live inventory feeds to eliminate this problem in the...

future.Thank you,Amy OPSGEAR

Hello [redacted], I do apologize for the delay. I have gotten a bit behind and I have been trying to catch up. I did get your email yesterday. I have canceled your order and I did issue you a refund per your request. I did take care of that as soon as I got your email. Please let me know if there is...

anything else I can assist you with. I hope that you have a great day! Thank you kindly Amy

Hello [redacted], I apologize for the delay, I have found that there was an issue when the PO was sent over to the warehouse. Your order shipped out yesterday. Your tracking number is [redacted] Please let me know if there is anything else we can assist you with. Have  a great day!

Hello [redacted], I apologize for the delay. We have been in the process of relocating our main headquarters. Your order has shipped your tracking number is [redacted].Please let me know if there is anything else I can assist you with. Hope you have a great day! Thank you kindly...

for you patience and understanding.  Amy

Complaint: [redacted]
I am rejecting this response because:I received a tracking number, as promised, one week ago, July 29th.  No package has shipped or is indicating it will ship.  I have not heard anything back from opsgear.com regarding this continued delay.
Sincerely,
[redacted]

Revdex.com: They still never contacted me but I finally received my items.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]