Opsgear Inc.

Hello [redacted], I am so sorry. I am not sure why you were not issued the gift card right away. I am going to have to mail you a check refund. I am going to refund you 29.95. I am going to include what you paid for shipping. Please email me at [redacted] to verify the address you would like...

the check or I can issue you a gift card for 29.95. Please contact me and we will get this taken care of today.  I hope to hear from you soon. Thank you kindly, Amy

You have been issued the refund for the helmet. I will be issuing you a refund down to ground shipping.

Our records show that the customer had been responded to on 6/5/2015, 6/8/2015, 6/10/2015, 6/11/2015, and 6/16/2015 by various members of our customer support team.  We apologize for the delay in shipment and are attempting to contact the warehouse to see what the issue is.  We will update...

the customer as soon as we know.

Hello [redacted], I see that you have been in contact with Josh, Your order has already shipped. Your tracking number is [redacted]If you would like to return it once it arrives please return it to  OPSGEAR RMA [redacted]1185 South Redwood RoadWoods Cross Ut 84087 As soon as we receive the items back we will process your refund.Please know that we have been out for the holiday weekend. It has taken us a bit to get caught up from extended weekend.  Thank you kindly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, [redacted]. Per our phone conversation yesterday, your merchandise was shipped yesterday and a tracking number provided today-[redacted].  It can take 24-48 hours for tracking numbers to show movement.  If there is anything further I can do at this time, please let me know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that these steps are satisfactory to me at this time BUT I reserve the right to keep this matter open until the item has been delivered and has been found to meet advertised specifications.
Sincerely,
[redacted]

A label was not "just created" to appease you. It was created because your package was being shipped.  It can take 24-48 hours for tracking numbers to be updated and show movement. In checking UPS today, your package has made it to Las Vegas from California, and is expected to be delivered to you on Monday, 12/21/2015.

Good Morning, I apologize. We have had issues with our help desk software. We have since change and it is working much better. I have looked in to you order. Please know that we are not responsible for any duty fee or taxes on orders shipped internationally. Those are collect by your country....

Looking in to your order we are still waiting for the return. I am looking in to this further to see what may have happened. We process the refunds as soon as the returns arrive. I will email you via our support to get this taken care of right away. Please contact you postal service to ensure that it was returned to sender.

Hello [redacted], I do apologize for the delay. Your refund has already been processed. It does take 3-5 business days for the refund to reflect in your account. It depends on your bank. Please let me know if there is anything else I can help you with. I hope that you have an amazing...

weekend! Thank you kindly, Amy

Revdex.com:
If you could please just send out the coins again, I would be okay with that. If in that time I receive the previous shipment I will promptly return the items .
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Mr. H[redacted] has already been refunded and should have received an email notifying him of that.  I apologize if it hasn't shown up!  I would also like to apologize for the delay in resolving his concerns.

Complaint: [redacted]
I am rejecting this response because: The letter stated that Amy would contact me no later then Monday morning the 11th. of July with the status of my order. I have not been contacted in any form and I myself have left two messages one Monday afternoon and one Tuesday morning the 12th. trying to reach Amy for a update. No person will call me back and all calls to Opsgear go to voicemail.
Sincerely,
[redacted]

Better Business...

Bureau:
I have contacted the company several times and they have finally come through on my non-delivered order. My items arrived today July 20 and everything fits. OPSGEAR has fulfilled their obligation to me and I am satisfied with the result. They got to keep my money and I got my stuff. Hat's off to their CSR, Erik, his boss should be proud.I would like to close this complaint and indicate I'm finally a satisfied customer.
Sincerely,
Christopher L[redacted]

Hello [redacted]. I do apologize for any inconvience that this may have cause. I am going to get this canceled and refunded for you right away. You will receive an email letting you know about the cancelation. Please allow 3-7 business days for the fund to show on you account depending on you bank....

Please let me know if there is anything else that I can assist you with.  Have a great day!Thank you for all that paticence that you have had.  Amy

Good Morning [redacted], I do apologize for the delay and lack in communication. We have been in the process of moving. Your order has shipped your tracking number is [redacted]. I am looking in to exactly what happened. When you call in if you leave a message we do our best to make sure you...

are contacted with in 24 hours excluding weekend and holidays as we are closed.  Please let me know if there is anything else I can assist you with. Have a great day. Amy

Hello [redacted], I do apologize. We have not received your package. I am getting in contact with UPS we do not have a Jon that works for us. As soon as we locate your package I will make sure that it is processed and you will be refunded. Thank you kindly for you patience.

Hi [redacted], I apologize for the delay. I see that you have already been refunded for this order via paypal. I have made sure to get it recalled. If it does happen to make it to you please refuse the order as you have already been refunded. I am very sorry for the delay in your order. When you...

call if no one pick up please leave a voicemail so that we can call you back. We are also not in on the weekend and holidays. Have great day!

Complaint: [redacted]
I am rejecting this response because: I will accept once I receive my valid tracking number plus something showing that whats being shipped is the correct order.
Sincerely,
[redacted]

The customer's credit card has been refunded $***. It could take anywhere from 3-5 business days to show up on his card depending on his financial institution.  An email has been sent informing him of the refund.We apologize for the delay in handling this matter!