Opsgear Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I have received my refund to my card.  
Sincerely,
[redacted]

I apologize for the delay in the processing of the refund!  The refund has been processed and should be credited to the credit card within 3-5 business days.  It depends on the financial institution.  Once again, I apologize!

Your order was delivered on March 10. We will issue you a refund for the items as soon as we receive the item back. Please use this link for the return. https://www.opsgear.com/a/returns Once we receive the items back we will issues you a refund.

We apologize for the delay in refunding the customer, and for his frustration with us!  An email has been sent notifying the customer of his full refund.  Once again, we apologize!

Hello [redacted], I do apologize, I was not able to find an email from the email address you place your order with [redacted], I am also not seeing any missed calls from a number with your name. Please know I am going to continue to look as I need to find out where the loss in...

communication was. I want to make sure that I can fix the problem. I do have a tracking number for you. It shipped out last week. You tracking is [redacted]I do also show that it has been delivered. Please let me know if there is anything else I can assist you with.  Have a great day!ThanksAmy

Complaint: [redacted]
I am rejecting this response because:Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and I would find this satisfactory to me but this is what they have been saying for the past several months! They sent me more or less the same response on Friday October 27th and I still have not received the promised tracking number. I would say the response will be satisfactory when I can actually see my package on its way to me and that package is shipped NEXT DAY or TWO DAY service. The shipping department has received your replacment order and is packing that up right now,  I questioned why it was not just shipped before as it was a replacement and not a new order but was notified that it was made as a new order in the system that we paid for.  I am keeping in contact with shipping to receive that tracking number as quickly as possible and will have that emailed to you once it is in my hands. Sincerely, [redacted]
Sincerely,
[redacted]

I apologize for the delay!  Mr. [redacted] has been refunded today via PayPal.

Hello [redacted], Please email me direct and we will get this taken care of. I see a couple of different emails used and none from the email in which the order was placed. I will be watching for your email. I would like to get this correct today if possible.  Thank you...

kindly, Amy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I find this to be more then reasonable solution for this issue. Thank you for your assistance in this matter.
Sincerely,
[redacted]

Hello [redacted], I have looked in to your order. I see that you messaged us on our chat system. I do apologize those when unanswered. We have gotten slightly backlogged. I see that your order is set to ship out in the next batch I should have tracking to you this week. I will make sure that you are...

emailed that tracking as soon as I hear back from our warehouse. Please let me know if there is anything else I can assist you with.  Thank you kindly for you patience and understanding.  Amy

Hello [redacted], I do apologize. I see that you were talking with Josh. I will find out where the disconnect was in the communication. I see that you talk to him on the phone. I will make sure to find out what happen to prevent it from happening again. I have gotten everything processed and you will...

have gotten a refund notification via email. Please know that it can take 5-7 business days for the refund to show in you account. Please let me know if there is anything else we can assist you with.  Thank you kindly for you patience,Have an amazing weekend!

Complaint: [redacted]
I am rejecting this response because:Thank you for contacting Opsgear so quickly.As I stated in my request military gear I have ordered was needed for July military training since Opsgear failed to ship it on time I wont have any use of it next week when I will receive it.I it impossible to contact Opsgear directly that is why I asked to cancel my and refund for the amount stated in the original claim. 
Sincerely,
[redacted]

I apologize for not responding sooner.  The warehouse has been contacted and the order has been released for shipment.  I should, hopefully, have a tracking number later today or tomorrow, and will email that as soon as I get it.  I'm sorry this wasn't handled or shipped sooner!

I apologize profusely for the delay in resolving this matter!  We are unable to issue a refund to the customer's card due to the length of time that has passed since the order was placed.  A check will be mailed tomorrow so this issue can be resolved for our customer.Once again, I...

apologize!

I will be satisfied when I actually receive what I paid for. I never received any email even when I placed the order nor have I had ANY emails as business claimed.  I will NEVER do business with this deceitful company again.   Thank you Revdex.com for what you have done. Just a mere response of any sort would have prevented the entire time waste. Thank you again !!!
[redacted]

I apologize for the delays in shipping the customer's merchandise and for the lack of communication.  The customer has had $40.30 refunded to her card, as we are experiencing extreme delays with one of our warehouses.  Once again, I apologize and hope this will be a satisfactory...

resolution.

Hello [redacted],I do apologize. I am nit finding any emails from you. I see that you did try and message through our chat. One was asking about your order the next was a threat. That goes in to our email support which is answered within 24 hours. I am not sure what address you are looking at. We...

are currently in the process of relocating our headquarter. Our new address is 1185 s Redwood Road Woods Cross Utah 84087.  Our old address that we are moving from is 890 w Center Street Suite 3 North Salt Lake Utah 84054  I will find out what is going on with your order and You will be emailed a tracking number shortly.

Hi [redacted], Your tracking number is [redacted] Have a great day! Thank you, Amy

Hello [redacted], I am so sorry for you experience. I see that you are still interested in your order. I will make sure that I have you tracking today. It will be Monday at the latest. We will make sure to get this taken care of right away. Again I apologize for the delay and any lack in...

communication on our part. We have relocated and communication will get a lot better. Please let me know if there is anything else I can assist you with. Have a great weekend! Thank you kindly for your patience and understanding.  Amy